ServiceSource Reviews

Updated January 30, 2015
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2.6
29 Reviews
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ServiceSource CEO Chris Carrington
Chris Carrington
18 Ratings

29 Employee Reviews

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  1. Helpful (1)

    Great first job out of college

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in San Francisco, CA
    Former Employee - Inside Sales Representative in San Francisco, CA

    I worked at ServiceSource

    Pros

    Good company culture - lots of young people and high-energy. Great place to start a career in sales.

    Cons

    Work can get repetitive and boring. Sales quotas are not always realistic. High staff turnover.

  2. Helpful (1)

    great place to launch a sales career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at ServiceSource

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    learn what it means to carry a quota
    be part of team striving to hit a goal
    understand how incentives are set, employees goaled and rewarded

    Cons

    challenging market - shift to SaaS hurts their model
    hard to adjust in the spotlight of the public markets
    operations lack leading edge technology

    Advice to Management

    invest in operations. set core competencies and if you dont meet them you got to move on.

  3. Helpful (2)

    Service Source

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Support Coordinator in San Francisco, CA
    Former Employee - Sales Support Coordinator in San Francisco, CA

    I worked at ServiceSource

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Fun office environment, casual fridays

    Cons

    law salary for temps, a lot of temp turnover and no hires. My position was meant to be a 3 months temp to perm position and I was a temp for 6 months instead and was never updated regarding hiring. I had to ask if they were going to hire me and once they said they still didn't know, I quit.

    Advice to Management

    Give temps realistic expectations regularly

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  5. Helpful (1)

    Great employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Sales Representative in San Francisco, CA
    Current Employee - Senior Sales Representative in San Francisco, CA

    I have been working at ServiceSource full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    okay Benefits, culture, office location

    Cons

    limited personal growth. Moved operations to other states for cheaper pay.

  6. Ok place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cloud and Data Services in San Francisco, CA
    Current Employee - Cloud and Data Services in San Francisco, CA

    I have been working at ServiceSource full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great people to work with.

    Cons

    Senior Management requires a revamp

  7. Helpful (1)

    Good company, people, space and salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Design in San Francisco, CA
    Former Intern - Design in San Francisco, CA

    I worked at ServiceSource as an intern (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    people are just nice and smart, you wont need any extra energy to get into this community.

    Cons

    nothing bad here so far

  8. Helpful (3)

    Bizarre

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance in San Francisco, CA
    Current Employee - Finance in San Francisco, CA

    I have been working at ServiceSource full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good location in SOMA.
    Interesting business model
    Good challenges to learn about building a service business
    Everybody is very smart and professional.

    Cons

    The company's leadership (which has changed dramatically over the last 12 months) is constantly changing and seems to be at odds with one another. The CEO recently left so there is opportunity for improvement in the culture, but the first month doesn't appear to be the case. Very disappointing as there are many smart people in the company and the company continues to attract good talent. Unfortunately, the business model doesn't appear to be working so the company faces a very challenging future. The good news is that there is a good talent inside the company, if management could harvest it.

    Advice to Management

    Stability in the management ranks, please.

  9. Helpful (4)

    Walk away...fast!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at ServiceSource full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    - company sponsored lunches on Wednesdays
    - a few genuine co-workers
    - casual dress code
    - views from the roof

    Cons

    - upper management is clueless + huge sense of entitlement
    - HR is useless
    - inflated egos
    - right hand doesn't know what the left hand is doing
    - no sense of camaraderie
    - no structure or organization
    - no fun
    - no sense of community

    Advice to Management

    this section is pretty much pointless.

  10. Helpful (3)

    Mediocre at best... and that's being nice.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at ServiceSource full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    -Nice insurance benefit package.

    -Easy to get to via MUNI and/or Bart.

    Cons

    -The CEO is no where to be seen or heard from. Even in the HQ with him around the corner, you might hear from him once a quarter via email with promises of communication and information. But nothing. Empty words about the importance of 'employee retention' and 'winning as a team' yet nothing to back it up.

    -Employees do what they want. No accountability or self responsibility for simple things like picking up spilled food or throwing away empty food containers. A mentality of it's someone else's problem.

    -Lunch is brought in on Wednesdays with is nice, but unfortunately, many people do not understand the concept that other people are eating that food too. People will PILE on multiple plates and even bring Tupperware with them right when lunch is served. Food often runs out very quickly and many people don't get to enjoy it.

    -In an effort to attract top engineers, management has begun making a poor effort to establish a "Google type culture" which includes an thin array of free snacks, cheap alcohol, lunch on Tuesdays and a chair masseur every other week. This may sound like a nice idea except that these 'perks' are only for the engineering teams. As you can image this has created some animosity with other departments and a caste system. "We value these people more than you" is how it seems to translate. Which is completely accurate.

    -Culture is non-existent.

    -Near AT&T Park which creates some challenges if you're driving in and parking.

    Advice to Management

    Get it together.

    The company is (was?) growing so rapidly they are (were?) struggling to hire people on fast enough and it became a quantity vs quality situation. A problem with this is that they were hiring people who were unqualified for their roles and unable execute them (to no fault of their own really). Growth and learning is part of moving up a career ladder but I think the failure comes from lack of leadership and proper training or guidance.

    When I first started in 2012, ServiceSource had just finished a restructuring, had a mini one in the middle of my time there and was wrapping up a THIRD when I left. So essentially 3 restructurings in 2 years. Not good.

    A combination of lay offs and people quitting but lots of people leaving at a rapid pace. Whether on their own or by choice... still not a good sign.

    They want to sell it as a "startup" but it is not. They are a public company that is over 10 years old and that is run by a bunch of conservative men.

    All in all... this company needs strong leaders.

  11. It was a Great place to work at until the last year

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Facilities Manager in San Francisco, CA
    Former Employee - Facilities Manager in San Francisco, CA

    I worked at ServiceSource full-time (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good Company somewhat need to hold on to good employee

    Cons

    Did not believe in employee's

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