ServiceSource

  www.servicesource.com
  www.servicesource.com
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ServiceSource Reviews in San Francisco, CA

Updated August 28, 2014
Updated August 28, 2014
161 Reviews
2.9
161 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ServiceSource Chairman & CEO Mike Smerklo
Mike Smerklo
90 Ratings

Review Highlights

Pros
  • Fun work environment, professional development opportunities, great place to grow your career (in 15 reviews)

  • It is a great place to start your career and gives you insight into several different companies (in 12 reviews)


Cons
  • A large portion of the employees underneath upper management are either inexperienced or incompetent (in 6 reviews)

  • Lots of drama within work place, very cliquey, feels like high school (in 5 reviews)

More Highlights

22 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    It was a Great place to work at until the last year

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Facilities Manager  in  San Francisco, CA
    Former Employee - Facilities Manager in San Francisco, CA

    I worked at ServiceSource full-time for more than 5 years

    Pros

    Good Company somewhat need to hold on to good employee

    Cons

    Did not believe in employee's

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    A company that will challenge you to do your best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at ServiceSource full-time for more than 5 years

    Pros

    - Tackling an import need in the marketplace - protecting and growing recurring revenue streams.
    - Ambitious management team
    - Partner with some of the very best tech companies

    Cons

    - Difficult being public at it's current size
    - lots of management turnover at this point in time.

    Advice to ManagementAdvice

    - stay close to the customers and to the employees interfacing with customers each and every day.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Mediocre at best... and that's being nice.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at ServiceSource full-time for more than a year

    Pros

    -Nice insurance benefit package.

    -Easy to get to via MUNI and/or Bart.

    Cons

    -The CEO is no where to be seen or heard from. Even in the HQ with him around the corner, you might hear from him once a quarter via email with promises of communication and information. But nothing. Empty words about the importance of 'employee retention' and 'winning as a team' yet nothing to back it up.

    -Employees do what they want. No accountability or self responsibility for simple things like picking up spilled food or throwing away empty food containers. A mentality of it's someone else's problem.

    -Lunch is brought in on Wednesdays with is nice, but unfortunately, many people do not understand the concept that other people are eating that food too. People will PILE on multiple plates and even bring Tupperware with them right when lunch is served. Food often runs out very quickly and many people don't get to enjoy it.

    -In an effort to attract top engineers, management has begun making a poor effort to establish a "Google type culture" which includes an thin array of free snacks, cheap alcohol, lunch on Tuesdays and a chair masseur every other week. This may sound like a nice idea except that these 'perks' are only for the engineering teams. As you can image this has created some animosity with other departments and a caste system. "We value these people more than you" is how it seems to translate. Which is completely accurate.

    -Culture is non-existent.

    -Near AT&T Park which creates some challenges if you're driving in and parking.

    Advice to ManagementAdvice

    Get it together.

    The company is (was?) growing so rapidly they are (were?) struggling to hire people on fast enough and it became a quantity vs quality situation. A problem with this is that they were hiring people who were unqualified for their roles and unable execute them (to no fault of their own really). Growth and learning is part of moving up a career ladder but I think the failure comes from lack of leadership and proper training or guidance.

    When I first started in 2012, ServiceSource had just finished a restructuring, had a mini one in the middle of my time there and was wrapping up a THIRD when I left. So essentially 3 restructurings in 2 years. Not good.

    A combination of lay offs and people quitting but lots of people leaving at a rapid pace. Whether on their own or by choice... still not a good sign.

    They want to sell it as a "startup" but it is not. They are a public company that is over 10 years old and that is run by a bunch of conservative men.

    All in all... this company needs strong leaders.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 4 people found this helpful  

    Lots of market potential but poor execution, weak executive team & boring work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at ServiceSource full-time for more than a year

    Pros

    The market potential is amazing.
    Engineering & Product Management Teams are getting the SaaS product on the right path.
    Company delivers real result for the who's who in the tech industry.

    Cons

    Execs don't know how to run software company.
    Lots of executive in-fighting & politics.
    Sales & Marketing fight rather than collaborate.
    Talk the talk but don't walk the walk regarding core values. (HR is non-existent)
    Employees don't feel valued at all.
    Horribly boring work environment in San Francisco.
    Company missed earnings and now is reeling with the stock at a 52 wk low & bonuses highly unlikely - lots of people are leaving.

    Advice to ManagementAdvice

    Stop talking about valuing your employees and start showing it!
    Get your act together as an Executive team.
    Figure out how to SELL!!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    Bursting at the seams

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  San Francisco, CA
    Current Employee - Manager in San Francisco, CA

    I have been working at ServiceSource full-time for more than 5 years

    Pros

    401K, competitive salaries in some roles, health insurance and gym membership benefits

    Cons

    Company preaches employee retention as it's core value. People with 7 years of tenure are getting laid off, without any effort on the company's side to retain them.

    Advice to ManagementAdvice

    Drink your own CoolAid

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 3 people found this helpful  

    Avoid at all costs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  San Francisco, CA
    Current Employee - Director in San Francisco, CA

    I have been working at ServiceSource full-time for more than 3 years

    Pros

    There are some great talent in the company

    Cons

    No long term strategy in place. The SaaS product is not there yet.

    Advice to ManagementAdvice

    Advice to the board : a due dilligence is recommended

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Great people, great environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst  in  San Francisco, CA
    Current Employee - Business Analyst in San Francisco, CA

    I have been working at ServiceSource full-time for more than 3 years

    Pros

    Servicesource is a fast-growing company that has a young environment of bright individuals. Management keeps things casual which contributes to the happiness of its employees.

    Cons

    Most people find few opportunities to move into higher positions of management which makes it difficult to forecast a 5 or 10-year career path. Base-level positions offer salaries that are not in line with the salaries offered by competitors.

    Advice to ManagementAdvice

    Provide more opportunities to move up and excel.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    How a fun startup went from a place where coworkers respected each other to not.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Representative  in  San Francisco, CA
    Former Employee - Senior Sales Representative in San Francisco, CA

    I worked at ServiceSource full-time for more than 3 years

    Pros

    It was a place where you gained sales experience in the tech industry.

    Cons

    Executives are discriminatory and not forthcoming, continually chipping away at the culture that had made it an attractive company for college graduates. They were openly hostile, demanding employees work unpaid overtime and threatened employment if employees did not willingly comply. They were also openly proud of the fact that they had frozen promotions and raises while in the same annual meeting speech saying "we are profiting in this economy".

    The environment is a frat/sorority popularity contest and promotions are decided by peers. HR practices are incomplete, outdated and illegal.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Strong Management (mostly)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Vice President  in  San Francisco, CA
    Former Employee - Senior Vice President in San Francisco, CA

    I worked at ServiceSource full-time for more than 3 years

    Pros

    Smerklo is good (good riddance to Bizack)
    Strong board
    Smart people

    Cons

    tremendous churn in outside sales (ask the question)
    laughable comp plan
    questionable financial model (just look at the stock)
    selling the firing of people

    Advice to ManagementAdvice

    Figure out a way to be profitable

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    Terrible place to work unless you are desperate for work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Representative  in  San Francisco, CA
    Former Employee - Senior Sales Representative in San Francisco, CA

    I worked at ServiceSource full-time for more than a year

    Pros

    none, nothing cutting edge happening.

    Cons

    frequent re-org, poor communications, no strategy, no vision

    Advice to ManagementAdvice

    poor leadership

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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