ServiceSource Reviews

Updated July 12, 2015
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3.1
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Recommend to a friend
Approve of CEO
ServiceSource CEO Chris Carrington
Chris Carrington
19 Ratings

Pros
  • Very young and high-energy work environment (in 18 reviews)

  • A good place to start your career (in 8 reviews)

Cons
  • Upper management has no clear vision of future (in 9 reviews)

  • You will think yourself back at high school (in 6 reviews)

More Pros and Cons

31 Employee Reviews

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  1. Featured Review

    Amazing place to work and grow!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceSource full-time (More than a year)

    Pros

    A very strong Executive team driven by passion, a great place to work with amazing co-workers. A very positive environment every single day makes the work place more better.

    Cons

    Located in the heart of SF on Market Street which makes everything expensive around you! Though the public transit is very easily accessible something is wrong with the city administration since they are not able to keep up with the beauty of the place and leaving it stinking.

    Advice to Management

    A great team brings great results and you guys know it better. A very well done job to keep the environment very positive and allowing people to grow.


  2. Cozy Workplace, No Major Complaints

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at ServiceSource full-time

    Pros

    Work environment is very cozy and there is definitely a lot of space to branch out into different areas. Nice system setup for career advancement and relatively stable jobs. Beautiful office.

    Cons

    There's nothing glaring to be honest. After the IPO, the company did lose some of it's youthful culture that felt like a great fit when I was in my 20's, but one could see this both ways. Now in my 30's, I think I would have valued the more quite working environment that ensued.

    Advice to Management

    Stay human beings and you'll be fine (not always easy when you're at the top).


  3. Helpful (1)

    Great first job out of college

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in San Francisco, CA
    Former Employee - Inside Sales Representative in San Francisco, CA

    Pros

    Good company culture - lots of young people and high-energy. Great place to start a career in sales.

    Cons

    Work can get repetitive and boring. Sales quotas are not always realistic. High staff turnover.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    Service Source

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support Coordinator in San Francisco, CA
    Former Employee - Sales Support Coordinator in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Fun office environment, casual fridays

    Cons

    law salary for temps, a lot of temp turnover and no hires. My position was meant to be a 3 months temp to perm position and I was a temp for 6 months instead and was never updated regarding hiring. I had to ask if they were going to hire me and once they said they still didn't know, I quit.

    Advice to Management

    Give temps realistic expectations regularly


  6. Helpful (1)

    great place to launch a sales career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    learn what it means to carry a quota be part of team striving to hit a goal understand how incentives are set, employees goaled and rewarded

    Cons

    challenging market - shift to SaaS hurts their model hard to adjust in the spotlight of the public markets operations lack leading edge technology

    Advice to Management

    invest in operations. set core competencies and if you dont meet them you got to move on.


  7. Helpful (1)

    Great employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Representative in San Francisco, CA
    Current Employee - Senior Sales Representative in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ServiceSource full-time (More than 3 years)

    Pros

    okay Benefits, culture, office location

    Cons

    limited personal growth. Moved operations to other states for cheaper pay.


  8. Helpful (1)

    Good company, people, space and salary

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Design in San Francisco, CA
    Former Intern - Design in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ServiceSource as an intern (Less than a year)

    Pros

    people are just nice and smart, you wont need any extra energy to get into this community.

    Cons

    nothing bad here so far


  9. Ok place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cloud and Data Services in San Francisco, CA
    Current Employee - Cloud and Data Services in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ServiceSource full-time (More than 3 years)

    Pros

    Great people to work with.

    Cons

    Senior Management requires a revamp


  10. Helpful (3)

    Bizarre

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance in San Francisco, CA
    Current Employee - Finance in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ServiceSource full-time (More than a year)

    Pros

    Good location in SOMA. Interesting business model Good challenges to learn about building a service business Everybody is very smart and professional.

    Cons

    The company's leadership (which has changed dramatically over the last 12 months) is constantly changing and seems to be at odds with one another. The CEO recently left so there is opportunity for improvement in the culture, but the first month doesn't appear to be the case. Very disappointing as there are many smart people in the company and the company continues to attract good talent. Unfortunately, the business model doesn't appear to be working so the company faces a very challenging future. The good news is that there is a good talent inside the company, if management could harvest it.

    Advice to Management

    Stability in the management ranks, please.


  11. Helpful (4)

    Walk away...fast!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ServiceSource full-time

    Pros

    - company sponsored lunches on Wednesdays - a few genuine co-workers - casual dress code - views from the roof

    Cons

    - upper management is clueless + huge sense of entitlement - HR is useless - inflated egos - right hand doesn't know what the left hand is doing - no sense of camaraderie - no structure or organization - no fun - no sense of community

    Advice to Management

    this section is pretty much pointless.



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