Servpro Industries
2.7 of 5 69 reviews
www.servpro.com Gallatin, TN 150 to 499 Employees

Servpro Industries Reviews in Gallatin, TN

Updated May 24, 2014
All Employees Current Employees Only

2.3 10 reviews

                             

44% Approve of the CEO

Servpro Industries CEO Sue Steen

Sue Steen

(9 ratings)

30% of employees recommend this company to a friend
10 Employee Reviews Back to all reviews
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    Not a bad place to work. Fellow employees are the best asset they have.

    Anonymous Employee (Former Employee)
    Gallatin, TN

    ProsGreat fellow employees. Good, new building to work in and good health plan. Employment includes access to two different workout rooms.

    ConsFamily owned so there is no stockholders to help make changes. Though there should be financial oversight, there can be too much at times. Have seen employees called out over seven dollars.

    Advice to Senior ManagementBe more plain about what is desired.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    2 people found this helpful  

    Don't be tempted by the starting salary. Don't move here. Run away!

    Anonymous Employee (Current Employee)
    Gallatin, TN

    ProsGreat co-workers. Starting pay is pretty good. Get experienced with new technologies.

    ConsWorst company politics I've ever seen. Very bureaucratic. Management issues galore. Poor planning and very reactionary. Poor benefits. Long hours. Policies are really outdated and need to be modernized. Internal recruiters lie to get people hired. Execs don't care about the quality of the software delivered as long as you hit the deadline.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    A sad balance of could be great, if only if...

    Developer (Current Employee)
    Gallatin, TN

    ProsThere were actually some interesting problems to solve and a great opportunity to be part of a big visible project that really needed to get done. In spite of the distance I would have been happy working in this arena for a while.

    ConsDistance, way out of the way for most Nashville workers.
    Atmosphere - ties and button up shirts for men, but the women are almost PJs some days.
    Fractured upper level management. I had exposure to middle management from a couple of different directions and I know one of the executives is big on leadership theory and education. Unfortunately his middle managers instead of bringing him the exciting news that they have some real challenges to solve today, seem to be vested entirely in pointing the finger at each others failures to make them look good, and hiding incompetence. Because of the distance to get there, hiring quality people is hard. Because they will not address bad hires in a timely fashion (it might reflect bad on the middle manager), its even harder to keep the quality people. During the exit review, HR was aware of the issues, but took every opportunity to town down the real issues that need to be solved.

    Advice to Senior ManagementBe careful about demanding results that encourage middle managers to be YES men/women. There are lots of dysfunctional behaviors created because they spend their time trying to appear successful instead of identifying real weaknesses and opportunities to grow a team. You are stuck with the location, so the focus has to be on realistically identifying what your people are capable of and investing in their growth and abilities. There really is a good opportunity for a true leader to step in and grow the teams into something special. It just seemed that the leader(s) are insulated from the truth, and word on the vine is that they are totally focused on retirement and their tax portfolios... Hope the next generation cares to look past the blinders and engage the real management challenges

    No, I would not recommend this company to a friend

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    3 people found this helpful  

    Call Center with High Turn-over

    Customer Service Representative (Former Employee)
    Gallatin, TN

    ProsDecent benefits. Great co-workers. Lots of overtime (if you see that as a plus). Most callers are nice and don't scream at you. If you last long enough, there are profit benefits.

    ConsCall center is run on making the employees afraid of getting fired. They don't tell you, but you are "on call" ALL the time. If there is a disaster anywhere in the US, expect to be working overtime. Micromanagement. Management says they do not want "drama" but they create LOTS of it. Highly conservative atmosphere (super christians). Expected to meet stringent goal with talk-time, calls refused, and service level. Expected to know way too much for the amount they pay you. Once you are hired into the call center, there is NO escape other than quitting. They say there is advancement opportunity, but the head manager has to approve it and rarely does. If management doesn't like you, they will find a way to get rid of you. I was warned about this by my co-workers.

    Advice to Senior ManagementBack off a bit. People do not need to be in constant fear of loosing their job. All the people I worked with gave 100% because they were good people, not because management was pushing them. Get out on the floor and do the job too so you know what it's like (especially the high manager). Treat your people better and you won't keep loosing them. When I was there, 8 people left and 5 were hired out of the 15? positions that are available. That's crazy. Have rotations of people who are on-call and pay them for it. Do not manage your employees with fear tactics.

    No, I would not recommend this company to a friend

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    4 people found this helpful  

    Horrible

    Anonymous Employee (Former Employee)
    Gallatin, TN

    ProsNone - had to get as far away from this place as possible

    ConsTremendous lack of respect for the individual. Managers are self-centered and self-indulgent. Unspoken but culture is racist with only “token” minority employees and franchise owners. Franchise owners cautioned to not hire minorities because “people don’t like them working in their homes”. A horrible, horrible place.

    Advice to Senior ManagementPray for your soul.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    like working in a jail

    Field Trainer (Current Employee)
    Gallatin, TN

    Prosthe pay is ok for the area

    Consthey are big brother beyond belief. dont trust anyone. liars cant believe in anyone else

    Advice to Senior Managementlighten up. smell the roses

    No, I would not recommend this company to a friend

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    So much potential, but not there yet

    Anonymous Employee (Current Employee)
    Gallatin, TN

    ProsOpportunity to learn a lot of aspects of business that can be applied anywhere - it's almost like getting paid to earn an MBA.

    Many good people work here and work passionately to help the franchisees.

    The company works hard to make sure they are never in the position of laying people off.

    The execs are dedicated and invested in the company's growth - not just a bunch of outsiders who stand to make money even if they are incompetent.

    ConsUltra-conservative. Too much emphasis put on the wrong aspects of employee environment. For example - all dress is professional even though few f the jobs require it and the employees have repeatedly tried to address with management without the slightest acknowledgement.

    Some Executive Management definitely has a "you need us more than we need you" mentality - wonder how this will play out if/when job market improves. They already have a tough time recruiting in some areas and it is likely to only get tougher.

    Many of the best people leave here due to the environment.

    The same mentality that makes them stable (most execs have accounting backgrounds) also severely limits their creativity and growth. They cannot make their long-term goals with this mindset.

    Some really inept people in middle management.

    Advice to Senior ManagementHire more (and listen more) middle management who are visionary and not accountants. Too many people are worried about checking things off on a list and not about working on ideas and strategies that really help get the company toward the long-term goals. Also, make sure you are yourself following the leadership and other advice you give to employees and franchisees.

    Yes, I would recommend this company to a friend

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    A stable and growing company - who wouldn't love it?

    Anonymous Employee (Current Employee)
    Gallatin, TN

    ProsPrivately-held; family-owned; debt-free; growing; many awards; amazing co-workers with a vision for our future; opportunities for advancement; ability to be heard; solid company; helping others to succeed while advancing yourself - great "feel good" job.

    ConsGrowth always has pains and the communication is not always clear; family-owned; moving from a traditional workplace into a more flexible environment. The pluses definitely out weigh the minuses. I can see positive changes happening.

    Advice to Senior ManagementThank you for the opportunity to work here but please listen to us closely - especially when it comes to the Employee Survey. Continue to change our culture into one that everyone will be attracted to (attire, flex-time, virtual office) and less paperwork would be nice!

    Yes, I would recommend this company to a friend

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    4 people found this helpful  

    Frustrating

    Anonymous Employee (Former Employee)
    Gallatin, TN

    ProsExperience in the corporate world and in the restoration industry

    ConsExtremely Political, There is more concern for ongoing politics than for the company and the franchises they are supposed to be supporting.

    Advice to Senior ManagementAbandon the "shoot, ready, aim" strategy when force implementing new "requirements" and programs both at corporate and on franchises.

    No, I would not recommend this company to a friend

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    Corporate cleanup needed first!

    (Former Employee)
    Gallatin, TN

    ProsA stable and growing company in an economy which is really struggling. Steady paycheck and no worries about it not clearing.

    ConsWhere to start!! The politics and needless management in this place is crazy! This company has a few key people in "management" positions who have no business being there. And yet they remain. The executive committee are more interested in whether or not you wear a tie than in what you can bring to the company talent-wise. And don't even begin to think you can introduce a fresh idea. HR is a joke- they are simply "agents" for the company and are incompetent. But most gaulling of all is the psudeo-Christianity that is prevalent there.

    Advice to Senior ManagementStep back and look HONESTLY at your corporate office. Profits are not everything, especially when many of the staff are struggling financially and, worse, emotionally. Look outside of your current circles to get feedback and advice on things.

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Servpro Industries reviews and ratings in Gallatin, TN — including employee satisfaction and approval rating for Servpro Industries CEO Sue Steen. All 10 reviews posted anonymously by Servpro Industries employees.