Servpro Industries

  www.servpro.com
  www.servpro.com
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Servpro Industries Reviews in Gallatin, TN

Updated September 8, 2014
Updated September 8, 2014
76 Reviews
3.0
76 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Servpro Industries CEO Sue Steen
Sue Steen
38 Ratings

Review Highlights

Pros
  • You really learn a lot about people when you go into their homes after a disaster (in 3 reviews)

  • You get to meet a lot of people and try to convince them you use your company if they have a problem or issue (in 3 reviews)


Cons
  • The work can be and often is hard, requiring long hours (in 5 reviews)

  • Low pay for the amount of detail put into the work (in 5 reviews)

More Highlights

12 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great Company that Cares

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Gallatin, TN
    Current Employee - Anonymous Employee in Gallatin, TN

    I have been working at Servpro Industries full-time for more than 5 years

    Pros

    Flexibility is great, time-off is great, and training is one of the best in the country.

    Cons

    With the large number of employees, it's hard to get to know everyone.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Love this company! Great system and the best team of support for a corporate office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Trainer  in  Gallatin, TN
    Current Employee - Field Trainer in Gallatin, TN

    I have been working at Servpro Industries full-time for more than a year

    Pros

    I personally value sales and marketing. Seeing this company get ahead of the game is encouraging. They treat their employees well (of course you'll see some complaints, but it's been great for me).
    The training department is VERY knowledgeable, the consulting team all have amazing experience and the other departments are well versed in their roles.
    The benefits aren't the best (health insurance is cheaper on individual policy than with the company unless you're very very very old with many medications), and the CEO's are VERY WELL educated with this business.

    Cons

    Not much negative going on there. It'd be nice to see them pay a little more, but they do compensate above the average. And Sumner Co is very inexpensive to live in for that type of salary/hourly pay.

    Advice to ManagementAdvice

    keep it up! maybe welcome some better quality vendors in. great job on hiring such good staff in every department. the recruiting and hiring process their is tough, but it's worth it when you get in.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 6 people found this helpful  

    Don't be tempted by the starting salary. Don't move here. Run away!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Gallatin, TN
    Current Employee - Anonymous Employee in Gallatin, TN

    I have been working at Servpro Industries full-time

    Pros

    Great co-workers. Starting pay is pretty good. Get experienced with new technologies.

    Cons

    Worst company politics I've ever seen. Very bureaucratic. Management issues galore. Poor planning and very reactionary. Poor benefits. Long hours. Policies are really outdated and need to be modernized. Internal recruiters lie to get people hired. Execs don't care about the quality of the software delivered as long as you hit the deadline.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 4 people found this helpful  

    A sad balance of could be great, if only if...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Developer  in  Gallatin, TN
    Current Employee - Developer in Gallatin, TN

    I have been working at Servpro Industries full-time for more than a year

    Pros

    There were actually some interesting problems to solve and a great opportunity to be part of a big visible project that really needed to get done. In spite of the distance I would have been happy working in this arena for a while.

    Cons

    Distance, way out of the way for most Nashville workers.
    Atmosphere - ties and button up shirts for men, but the women are almost PJs some days.
    Fractured upper level management. I had exposure to middle management from a couple of different directions and I know one of the executives is big on leadership theory and education. Unfortunately his middle managers instead of bringing him the exciting news that they have some real challenges to solve today, seem to be vested entirely in pointing the finger at each others failures to make them look good, and hiding incompetence. Because of the distance to get there, hiring quality people is hard. Because they will not address bad hires in a timely fashion (it might reflect bad on the middle manager), its even harder to keep the quality people. During the exit review, HR was aware of the issues, but took every opportunity to town down the real issues that need to be solved.

    Advice to ManagementAdvice

    Be careful about demanding results that encourage middle managers to be YES men/women. There are lots of dysfunctional behaviors created because they spend their time trying to appear successful instead of identifying real weaknesses and opportunities to grow a team. You are stuck with the location, so the focus has to be on realistically identifying what your people are capable of and investing in their growth and abilities. There really is a good opportunity for a true leader to step in and grow the teams into something special. It just seemed that the leader(s) are insulated from the truth, and word on the vine is that they are totally focused on retirement and their tax portfolios... Hope the next generation cares to look past the blinders and engage the real management challenges

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Not a bad place to work. Fellow employees are the best asset they have.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Gallatin, TN
    Former Employee - Anonymous Employee in Gallatin, TN

    I worked at Servpro Industries full-time

    Pros

    Great fellow employees. Good, new building to work in and good health plan. Employment includes access to two different workout rooms.

    Cons

    Family owned so there is no stockholders to help make changes. Though there should be financial oversight, there can be too much at times. Have seen employees called out over seven dollars.

    Advice to ManagementAdvice

    Be more plain about what is desired.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 5 people found this helpful  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Gallatin, TN
    Former Employee - Anonymous Employee in Gallatin, TN

    I worked at Servpro Industries full-time for more than a year

    Pros

    None - had to get as far away from this place as possible

    Cons

    Tremendous lack of respect for the individual. Managers are self-centered and self-indulgent. Unspoken but culture is racist with only “token” minority employees and franchise owners. Franchise owners cautioned to not hire minorities because “people don’t like them working in their homes”. A horrible, horrible place.

    Advice to ManagementAdvice

    Pray for your soul.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 5 people found this helpful  

    Call Center with High Turn-over

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Gallatin, TN
    Former Employee - Customer Service Representative in Gallatin, TN

    I worked at Servpro Industries full-time for less than a year

    Pros

    Decent benefits. Great co-workers. Lots of overtime (if you see that as a plus). Most callers are nice and don't scream at you. If you last long enough, there are profit benefits.

    Cons

    Call center is run on making the employees afraid of getting fired. They don't tell you, but you are "on call" ALL the time. If there is a disaster anywhere in the US, expect to be working overtime. Micromanagement. Management says they do not want "drama" but they create LOTS of it. Highly conservative atmosphere (super christians). Expected to meet stringent goal with talk-time, calls refused, and service level. Expected to know way too much for the amount they pay you. Once you are hired into the call center, there is NO escape other than quitting. They say there is advancement opportunity, but the head manager has to approve it and rarely does. If management doesn't like you, they will find a way to get rid of you. I was warned about this by my co-workers.

    Advice to ManagementAdvice

    Back off a bit. People do not need to be in constant fear of loosing their job. All the people I worked with gave 100% because they were good people, not because management was pushing them. Get out on the floor and do the job too so you know what it's like (especially the high manager). Treat your people better and you won't keep loosing them. When I was there, 8 people left and 5 were hired out of the 15? positions that are available. That's crazy. Have rotations of people who are on-call and pay them for it. Do not manage your employees with fear tactics.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 5 people found this helpful  

    like working in a jail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Trainer  in  Gallatin, TN
    Current Employee - Field Trainer in Gallatin, TN

    I have been working at Servpro Industries full-time for more than 8 years

    Pros

    the pay is ok for the area

    Cons

    they are big brother beyond belief. dont trust anyone. liars cant believe in anyone else

    Advice to ManagementAdvice

    lighten up. smell the roses

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    So much potential, but not there yet

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Gallatin, TN
    Current Employee - Anonymous Employee in Gallatin, TN

    I have been working at Servpro Industries full-time for more than 3 years

    Pros

    Opportunity to learn a lot of aspects of business that can be applied anywhere - it's almost like getting paid to earn an MBA.

    Many good people work here and work passionately to help the franchisees.

    The company works hard to make sure they are never in the position of laying people off.

    The execs are dedicated and invested in the company's growth - not just a bunch of outsiders who stand to make money even if they are incompetent.

    Cons

    Ultra-conservative. Too much emphasis put on the wrong aspects of employee environment. For example - all dress is professional even though few f the jobs require it and the employees have repeatedly tried to address with management without the slightest acknowledgement.

    Some Executive Management definitely has a "you need us more than we need you" mentality - wonder how this will play out if/when job market improves. They already have a tough time recruiting in some areas and it is likely to only get tougher.

    Many of the best people leave here due to the environment.

    The same mentality that makes them stable (most execs have accounting backgrounds) also severely limits their creativity and growth. They cannot make their long-term goals with this mindset.

    Some really inept people in middle management.

    Advice to ManagementAdvice

    Hire more (and listen more) middle management who are visionary and not accountants. Too many people are worried about checking things off on a list and not about working on ideas and strategies that really help get the company toward the long-term goals. Also, make sure you are yourself following the leadership and other advice you give to employees and franchisees.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    A stable and growing company - who wouldn't love it?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Gallatin, TN
    Current Employee - Anonymous Employee in Gallatin, TN

    I have been working at Servpro Industries

    Pros

    Privately-held; family-owned; debt-free; growing; many awards; amazing co-workers with a vision for our future; opportunities for advancement; ability to be heard; solid company; helping others to succeed while advancing yourself - great "feel good" job.

    Cons

    Growth always has pains and the communication is not always clear; family-owned; moving from a traditional workplace into a more flexible environment. The pluses definitely out weigh the minuses. I can see positive changes happening.

    Advice to ManagementAdvice

    Thank you for the opportunity to work here but please listen to us closely - especially when it comes to the Employee Survey. Continue to change our culture into one that everyone will be attracted to (attire, flex-time, virtual office) and less paperwork would be nice!

    Recommends
    Approves of CEO

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