Servpro Industries Reviews

Updated February 12, 2015
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  • Gallatin, TN
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2.4
15 Reviews
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Servpro Industries CEO Sue Steen
Sue Steen
13 Ratings

15 Employee Reviews

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  1. Great Company that Cares

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Gallatin, TN
    Current Employee - Anonymous Employee in Gallatin, TN

    I have been working at Servpro Industries full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexibility is great, time-off is great, and training is one of the best in the country.

    Cons

    With the large number of employees, it's hard to get to know everyone.

  2. Helpful (1)

    Good people, a lot of potential, poorly managed, behind the times in terms of business practices and technology.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Gallatin, TN
    Former Employee - Anonymous Employee in Gallatin, TN

    I worked at Servpro Industries

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    The corporate office and the franchise community are full of wonderful people. I got to work with truly amazing people in Gallatin and with the franchises around the country. There is a family atmosphere that is rare and hard to find anywhere else. You can learn a vast array of knowledge from all areas of the business. The industry is fascinating and changing all the time. The home-grown entrepreneurial spirit is alive and well. The CEO really cares about employees and tries to take care of them. They are also debt-free and growing. A great place to start a career.

    Cons

    Uptight. They do not trust professionals to do their jobs and they micromanage from the very top (the CEO reviews all articles going out with a red pen). Division managers have zero authority and on down the line, it only gets worse. As far as business practices, they are behind the times. The internal business processes are a mess and nonexistent in some areas. There are no project managers other than for IT development projects. There are major initiatives going on with no project managers driving them or even using project management practices- they are just winging it, so projects, including software, tend to take years longer than they need to. There is NO employee development. Any professional growth is a by-product of what is provided to the franchisees if you are in a department that has access.

    Advice to Management

    Allow employees to use their expertise to implement best practices they've learned from other large organizations. Trust them to do good work and make good business decisions. Engage with outside consultants.

  3. Helpful (4)

    Very bad company with terrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Developer in Gallatin, TN
    Former Employee - Software Developer in Gallatin, TN

    I worked at Servpro Industries full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Can't think of any pros.

    Cons

    This is the worst company I worked for. The management is very abusive, especially in the IT department. Run away as fast as you can!

    Advice to Management

    All the management in the IT department should be fired.

    Servpro Industries Response

    Feb 27, 2015Human Resources Manager

    Thank you for your comments. Due to continued growth, SERVPRO’s IT Department has experienced quite a few changes and transformation. We feel key changes were made to IT Leadership, from the CIO ... More

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  5. Helpful (5)

    Gallatin Corporate Office - Horrible - Run Away!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Gallatin, TN
    Current Employee - Anonymous Employee in Gallatin, TN

    I have been working at Servpro Industries full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good co-workers
    8-5 type job
    Good franchisees

    Cons

    Family owned company - nobody's opinion matters but theirs.
    Stingy company & comp plan - no pay for performance here.
    Benefits are a joke.
    Executives get rich while employees get either low or no profit sharing, expensive benefits, and employees clearly don't matter.
    High turnover rate - people flow in and right back out.
    Very little growth or promotion opportunities. They tout the 1 or 2 employees that got a token promotion, but no true promotions here.
    Long-time employees cheerlead, but then are the biggest complainers and problem children of the bunch once the spot light goes off.
    Owners don't trust anyone and have taken advantage of employees during economic downturn by not providing competitive benefits, decent profit sharing, etc.
    Executives hold the line on franchises except if they are part of the family.

    Advice to Management

    Executives don't seem to care, but then chastise employees who try to improve the company because they don't agree 100%. I would never recommend this company to anyone who actually wants to work for a company where employees matter and have a say about anything. Also - for the love of god, please take down the "top 10 reason's why we love working here" from the corporate website. This was not created by the employee population (at least not in the last 5-years).

  6. Helpful (1)

    Love this company! Great system and the best team of support for a corporate office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Trainer in Gallatin, TN
    Current Employee - Field Trainer in Gallatin, TN

    I have been working at Servpro Industries full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I personally value sales and marketing. Seeing this company get ahead of the game is encouraging. They treat their employees well (of course you'll see some complaints, but it's been great for me).
    The training department is VERY knowledgeable, the consulting team all have amazing experience and the other departments are well versed in their roles.
    The benefits aren't the best (health insurance is cheaper on individual policy than with the company unless you're very very very old with many medications), and the CEO's are VERY WELL educated with this business.

    Cons

    Not much negative going on there. It'd be nice to see them pay a little more, but they do compensate above the average. And Sumner Co is very inexpensive to live in for that type of salary/hourly pay.

    Advice to Management

    keep it up! maybe welcome some better quality vendors in. great job on hiring such good staff in every department. the recruiting and hiring process their is tough, but it's worth it when you get in.

  7. Helpful (10)

    Don't be tempted by the starting salary. Don't move here. Run away!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Gallatin, TN
    Current Employee - Anonymous Employee in Gallatin, TN

    I have been working at Servpro Industries full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great co-workers. Starting pay is pretty good. Get experienced with new technologies.

    Cons

    Worst company politics I've ever seen. Very bureaucratic. Management issues galore. Poor planning and very reactionary. Poor benefits. Long hours. Policies are really outdated and need to be modernized. Internal recruiters lie to get people hired. Execs don't care about the quality of the software delivered as long as you hit the deadline.

    Servpro Industries Response

    Feb 27, 2015Human Resources Manager

    Thank you for your comments. SERVPRO’s IT Department has grown by 50 employees and continues to grow commensurate with the company’s award-winning growth rate. With this growth we have enhanced IT ... More

  8. Helpful (5)

    A sad balance of could be great, if only if...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Developer in Gallatin, TN
    Current Employee - Developer in Gallatin, TN

    I have been working at Servpro Industries full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    There were actually some interesting problems to solve and a great opportunity to be part of a big visible project that really needed to get done. In spite of the distance I would have been happy working in this arena for a while.

    Cons

    Distance, way out of the way for most Nashville workers.
    Atmosphere - ties and button up shirts for men, but the women are almost PJs some days.
    Fractured upper level management. I had exposure to middle management from a couple of different directions and I know one of the executives is big on leadership theory and education. Unfortunately his middle managers instead of bringing him the exciting news that they have some real challenges to solve today, seem to be vested entirely in pointing the finger at each others failures to make them look good, and hiding incompetence. Because of the distance to get there, hiring quality people is hard. Because they will not address bad hires in a timely fashion (it might reflect bad on the middle manager), its even harder to keep the quality people. During the exit review, HR was aware of the issues, but took every opportunity to town down the real issues that need to be solved.

    Advice to Management

    Be careful about demanding results that encourage middle managers to be YES men/women. There are lots of dysfunctional behaviors created because they spend their time trying to appear successful instead of identifying real weaknesses and opportunities to grow a team. You are stuck with the location, so the focus has to be on realistically identifying what your people are capable of and investing in their growth and abilities. There really is a good opportunity for a true leader to step in and grow the teams into something special. It just seemed that the leader(s) are insulated from the truth, and word on the vine is that they are totally focused on retirement and their tax portfolios... Hope the next generation cares to look past the blinders and engage the real management challenges

    Servpro Industries Response

    Feb 27, 2015Human Resources Manager

    Thank you for your comments. When new employees start with SERVPRO, we hear about our Gallatin Corporate location being “out of the way.” Individuals assume we are not able to recruit people. But ... More

  9. Helpful (1)

    Not a bad place to work. Fellow employees are the best asset they have.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Gallatin, TN
    Former Employee - Anonymous Employee in Gallatin, TN

    I worked at Servpro Industries full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great fellow employees. Good, new building to work in and good health plan. Employment includes access to two different workout rooms.

    Cons

    Family owned so there is no stockholders to help make changes. Though there should be financial oversight, there can be too much at times. Have seen employees called out over seven dollars.

    Advice to Management

    Be more plain about what is desired.

  10. Helpful (5)

    Call Center with High Turn-over

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Gallatin, TN
    Former Employee - Customer Service Representative in Gallatin, TN

    I worked at Servpro Industries full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent benefits. Great co-workers. Lots of overtime (if you see that as a plus). Most callers are nice and don't scream at you. If you last long enough, there are profit benefits.

    Cons

    Call center is run on making the employees afraid of getting fired. They don't tell you, but you are "on call" ALL the time. If there is a disaster anywhere in the US, expect to be working overtime. Micromanagement. Management says they do not want "drama" but they create LOTS of it. Highly conservative atmosphere (super christians). Expected to meet stringent goal with talk-time, calls refused, and service level. Expected to know way too much for the amount they pay you. Once you are hired into the call center, there is NO escape other than quitting. They say there is advancement opportunity, but the head manager has to approve it and rarely does. If management doesn't like you, they will find a way to get rid of you. I was warned about this by my co-workers.

    Advice to Management

    Back off a bit. People do not need to be in constant fear of loosing their job. All the people I worked with gave 100% because they were good people, not because management was pushing them. Get out on the floor and do the job too so you know what it's like (especially the high manager). Treat your people better and you won't keep loosing them. When I was there, 8 people left and 5 were hired out of the 15? positions that are available. That's crazy. Have rotations of people who are on-call and pay them for it. Do not manage your employees with fear tactics.

  11. Helpful (7)

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Gallatin, TN
    Former Employee - Anonymous Employee in Gallatin, TN

    I worked at Servpro Industries full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None - had to get as far away from this place as possible

    Cons

    Tremendous lack of respect for the individual. Managers are self-centered and self-indulgent. Unspoken but culture is racist with only “token” minority employees and franchise owners. Franchise owners cautioned to not hire minorities because “people don’t like them working in their homes”. A horrible, horrible place.

    Advice to Management

    Pray for your soul.

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