Shake Shack Reviews

Updated April 16, 2015
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2.9
41 Reviews
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Randy Garutti
16 Ratings

Employee Reviews

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  1. crew member

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shake Shack

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The pay was great at 10 dollars a hour.

    Cons

    Not those many hours given

    Advice to Management

    Usually runs out of product because the store is extremely busy.

  2. The job is really hard yet the people there are great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cook in Tysons Corner, VA
    Former Employee - Cook in Tysons Corner, VA

    I worked at Shake Shack

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Amazing people and discounts on great burgers

    Cons

    Very hard job for just a 9.50 pay

  3. Working at Shake Shack was fantastic.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Member in Miami, FL
    Former Employee - Team Member in Miami, FL

    I worked at Shake Shack

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The best part of working at Shake Shack was that the culture of the company was hospitality for the guests, but that also was true for how the managers treated the staff. The managers also don't just tell you what to do, they regularly work all the stations in the store. I am a college student and they were very nice about the fact that college obligations came first.

    Cons

    Generally just the fact that it is food service. Also when the employees get a little down it becomes a bad food service job, rather than a fun place to work.

    Advice to Management

    To try and get all the employees trained in all the stations, primarily because fluidity with where one works within the restaurant generally determines mood.

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  5. Shake Shack Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Shake Shack

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Best place I've ever worked. Leadership walks the talk. Benefits are fantastic. Overall company culture is amazing and has gotten even better since the IPO

    Cons

    Nothing to report. This place is great!

  6. Could be fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Kitchen Staff in Brooklyn, NY
    Former Employee - Kitchen Staff in Brooklyn, NY

    I worked at Shake Shack

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good hours, decent pay, fun

    Cons

    They fire you for any little thing

    Advice to Management

    Things happen in life

  7. I loved working there

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Shake Shack

    Pros

    I meet great people and my staff was caring

    Cons

    you have to fast past

  8. amazing place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader in New York, NY
    Current Employee - Team Leader in New York, NY

    I have been working at Shake Shack

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    oppurtunities, pay, food, travel, fun events

    Cons

    working around alot of people, hard work

  9. University City Shake Shack

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Line Cook/Cashier in Philadelphia, PA
    Former Employee - Line Cook/Cashier in Philadelphia, PA

    I worked at Shake Shack full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The best thing about working here was the team and atmosphere. It was such positive energy and the benefits were amazing!

    Cons

    The managers were the worst
    They were more concerned with favoritism instead of people's actual work ethic, the GM and assistant GM allowed their personal relationship to interfere with the business, which caused many of the employees to quit.

    Advice to Management

    Be more careful with who you choose to run your stores because these two individuals would rather sleep around instead of focusing on what's important.

  10. Hard Work but Good Pay, Good Management, Great Restaurant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Staff in Chestnut Hill, MA
    Former Employee - Operations Staff in Chestnut Hill, MA

    I worked at Shake Shack part-time (less than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Pay is above average for type of work performed. Management treats employees well. Food is high quality and there is a sense of pride among workers.

    Cons

    Heavy workload. Restaurant is always busy, so there is very little downtime. Can be stressing at times.

    Advice to Management

    Hire more workers

  11. Sad Case.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Line Cook in Phila, PA
    Former Employee - Line Cook in Phila, PA

    I worked at Shake Shack part-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Fun team who gets you through every shift. 3/4 great managers who are currently employed.

    Cons

    Before I left, the management was poor. They catered to certain employees instead allowing everyone to grow. It's like high school and no one's business is safe.

    Advice to Management

    Stop messing around with each other and start becoming leaders. It's unprofessional and tacky, because once your dirty laundry is aired out, no one takes you serious.

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