Shake Shack

  www.shakeshack.com
  www.shakeshack.com

Shake Shack Reviews

Updated November 11, 2014
Updated November 11, 2014
30 Reviews
2.4
30 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Randy Garutti
10 Ratings

Employee Reviews

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  1.  

    So far so good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Shake Shack full-time (less than an year)

    Pros

    Nice management team, employee discount, considerate managers

    Cons

    Food smell sticks on you

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Terrible work experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Line Cook/Cashier in Miami Beach, FL
    Former Employee - Line Cook/Cashier in Miami Beach, FL

    I worked at Shake Shack full-time (less than an year)

    Pros

    •Great pay
    •Weekly pay
    •Paid Holidays
    •Benefits
    •Hours
    Overall shack shake has a lot of pros.

    Cons

    Management needs more work, your overworked.

    Advice to ManagementAdvice

    Treat employees better.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Great Place to Work, sometimes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member in Philadelphia, PA
    Current Employee - Team Member in Philadelphia, PA

    I have been working at Shake Shack full-time (more than an year)

    Pros

    friendly staff, above minimum wage pay, 60% discount

    Cons

    after a recent change in company policies, this place has become the worst place I've ever worked in. There are no annual raises, meaning, you DO NOT get a raise for you hard work and longevity at your Shack. I'm currently getting paid the same as someone who has been working there for 2+ years. I work my butt off everyday, am hardly ever late, and i make the same amount of money as someone who always calls out, is frequently late, and is a terrible worker. Their new system of giving out raises is absurd! They now reward people for simply knowing how to make a hamburger instead of rewarding someone for their handwork and dependableness. Also basically every manager is sleeping with each other. But, that is understandable because the people who you work with are basically your only friends as this job requires a lot of your time. There are long hours and if it's busy, don't expect to leave on time because of course we are understaffed.

    Advice to ManagementAdvice

    It seems as though you guys preach about "charitable assumption", but as of January, these company policies don't seem to promote this. I have, on very few occasions had to call out or come to work a little late because of serious family reasons. I seem to be getting penalized for this even though I work harder than most of my coworkers. To me, this is very unfair. Also tell the managers to stop lying to the employees. I've seen many people been told that they would be getting a promotion just to find out they were promoting a favorite(almost always unqualified).

    Recommends
    Positive Outlook
    Disapproves of CEO
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  5.  

    Hard Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Line Cook in New York, NY
    Current Employee - Line Cook in New York, NY

    I have been working at Shake Shack part-time (less than an year)

    Pros

    Good Benefits
    Great Incentives to Stay
    Strong Opportunity for Growth
    Awesome Coworkers
    Promotion Possible
    Various Location
    After 1 Year you can transfer to any USHG Restaurant

    Cons

    Schedule: Have long shifts like 11:30 to 9 or 10pm or 5:15pm to 1am.
    Tight Kitchen, Burns
    Fast Paced
    Uniform gets Extremely Dirty Quickly

    Advice to ManagementAdvice

    Get involved with stations. Don't watch your coworker struggle and ask them to do something when they're busy and you're just watching someone work.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great place to work !!!

    Former Employee - Line Cook in New York, NY
    Former Employee - Line Cook in New York, NY

    I worked at Shake Shack full-time (less than an year)

    Pros

    Great pay , paid weekly ... shack bucks etc

    Cons

    A little too strict on time and attendance.

    Advice to ManagementAdvice

    Doing great keep up the work !!!

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Good Food, seen better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant General Manager in Washington, DC
    Former Employee - Assistant General Manager in Washington, DC

    I worked at Shake Shack full-time (less than an year)

    Pros

    Food, Busy good employees and customers are fanatics

    Cons

    Upper management, Do not ask for anything, you will get let go. You will not see your family.

    Advice to ManagementAdvice

    Quit

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Extremely childish.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Line Cook/Cashier in Jamaica, NY
    Former Employee - Line Cook/Cashier in Jamaica, NY

    I worked at Shake Shack full-time (less than an year)

    Pros

    Cool coworkers. Discount on food.

    Cons

    Slavery. Low pay. Sneaky managers.

    Advice to ManagementAdvice

    Grow up.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Great company to work for fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor in New York, NY
    Former Employee - Shift Supervisor in New York, NY

    I worked at Shake Shack full-time (more than an year)

    Pros

    Great training, bonuses, great benefits, way to go with the admin people, further consideration needs to be taken among the company

    Cons

    no work-life balance, the company values are not met at all, further discussion needs to be made as soon as possible

    Advice to ManagementAdvice

    None

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    Fun and (Kind of) Worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Philadelphia, PA
    Former Employee - Anonymous Employee in Philadelphia, PA

    I worked at Shake Shack full-time (more than an year)

    Pros

    Strong company culture, fun environment, great perks such as getting to work really fun events, great pay and some (slight) opportunities for advancement, very organized.

    Cons

    Honestly, everything about this job is great... except the managers. They are horrible. When you are hired, they stress that they promote from within but almost every manager that was hired during the time that I worked there was hired from outside the company. The current employees basically have to train the new managers, although there are people in the company who are already qualified to be promoted. This company also seems to have some underlying sexism and racism issues. There are never more woman in management than men, and I have NEVER seen a person of color be promoted to manager or hired as a manager ever. My general manager also said a blackface joke on Martin Luther King day (how tasteful), however he was fired months later for sleeping with one of the other managers.

    Advice to ManagementAdvice

    Stop talking about promoting from within if you only practice it on the corporate end, and please make sure that managers not only are capable but also morally sound.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Amazing opportunity for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shake Shack full-time

    Pros

    This company is growing and the opportunities for growth are amazing

    Cons

    If you dont get along with management your job will not be to enjoyable

    Advice to ManagementAdvice

    hire more experience based management. Penn state graduates are not always best.

    Recommends
    Positive Outlook
    Approves of CEO

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