Shake Shack

www.shakeshack.com

Shake Shack Reviews

Updated January 18, 2015
Updated January 18, 2015
34 Reviews
2.4
34 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Randy Garutti
10 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    University City Shake Shack

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Line Cook/Cashier in Philadelphia, PA
    Former Employee - Line Cook/Cashier in Philadelphia, PA

    I worked at Shake Shack full-time (more than an year)

    Pros

    The best thing about working here was the team and atmosphere. It was such positive energy and the benefits were amazing!

    Cons

    The managers were the worst
    They were more concerned with favoritism instead of people's actual work ethic, the GM and assistant GM allowed their personal relationship to interfere with the business, which caused many of the employees to quit.

    Advice to ManagementAdvice

    Be more careful with who you choose to run your stores because these two individuals would rather sleep around instead of focusing on what's important.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Hard Work but Good Pay, Good Management, Great Restaurant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Staff in Chestnut Hill, MA
    Former Employee - Operations Staff in Chestnut Hill, MA

    I worked at Shake Shack part-time (less than an year)

    Pros

    Pay is above average for type of work performed. Management treats employees well. Food is high quality and there is a sense of pride among workers.

    Cons

    Heavy workload. Restaurant is always busy, so there is very little downtime. Can be stressing at times.

    Advice to ManagementAdvice

    Hire more workers

    Recommends
    Negative Outlook
    No opinion of CEO
  3.  

    Sad Case.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Line Cook in Phila, PA
    Former Employee - Line Cook in Phila, PA

    I worked at Shake Shack part-time (more than an year)

    Pros

    Fun team who gets you through every shift. 3/4 great managers who are currently employed.

    Cons

    Before I left, the management was poor. They catered to certain employees instead allowing everyone to grow. It's like high school and no one's business is safe.

    Advice to ManagementAdvice

    Stop messing around with each other and start becoming leaders. It's unprofessional and tacky, because once your dirty laundry is aired out, no one takes you serious.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Not worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member in New York, NY
    Current Employee - Team Member in New York, NY

    I have been working at Shake Shack

    Pros

    60% off
    Nice guest
    Attendance bonuses

    Cons

    Long hours
    Lunch rush
    We have to clean the whole store

    Advice to ManagementAdvice

    Be nuver

    Doesn't Recommend
    Negative Outlook
  6.  

    So far so good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Shake Shack full-time (less than an year)

    Pros

    Nice management team, employee discount, considerate managers

    Cons

    Food smell sticks on you

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Terrible work experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Line Cook/Cashier in Miami Beach, FL
    Former Employee - Line Cook/Cashier in Miami Beach, FL

    I worked at Shake Shack full-time (less than an year)

    Pros

    •Great pay
    •Weekly pay
    •Paid Holidays
    •Benefits
    •Hours
    Overall shack shake has a lot of pros.

    Cons

    Management needs more work, your overworked.

    Advice to ManagementAdvice

    Treat employees better.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Great Place to Work, sometimes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member in Philadelphia, PA
    Current Employee - Team Member in Philadelphia, PA

    I have been working at Shake Shack full-time (more than an year)

    Pros

    friendly staff, above minimum wage pay, 60% discount

    Cons

    after a recent change in company policies, this place has become the worst place I've ever worked in. There are no annual raises, meaning, you DO NOT get a raise for you hard work and longevity at your Shack. I'm currently getting paid the same as someone who has been working there for 2+ years. I work my butt off everyday, am hardly ever late, and i make the same amount of money as someone who always calls out, is frequently late, and is a terrible worker. Their new system of giving out raises is absurd! They now reward people for simply knowing how to make a hamburger instead of rewarding someone for their handwork and dependableness. Also basically every manager is sleeping with each other. But, that is understandable because the people who you work with are basically your only friends as this job requires a lot of your time. There are long hours and if it's busy, don't expect to leave on time because of course we are understaffed.

    Advice to ManagementAdvice

    It seems as though you guys preach about "charitable assumption", but as of January, these company policies don't seem to promote this. I have, on very few occasions had to call out or come to work a little late because of serious family reasons. I seem to be getting penalized for this even though I work harder than most of my coworkers. To me, this is very unfair. Also tell the managers to stop lying to the employees. I've seen many people been told that they would be getting a promotion just to find out they were promoting a favorite(almost always unqualified).

    Recommends
    Positive Outlook
    Disapproves of CEO
  9.  

    Hard Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Line Cook in New York, NY
    Current Employee - Line Cook in New York, NY

    I have been working at Shake Shack part-time (less than an year)

    Pros

    Good Benefits
    Great Incentives to Stay
    Strong Opportunity for Growth
    Awesome Coworkers
    Promotion Possible
    Various Location
    After 1 Year you can transfer to any USHG Restaurant

    Cons

    Schedule: Have long shifts like 11:30 to 9 or 10pm or 5:15pm to 1am.
    Tight Kitchen, Burns
    Fast Paced
    Uniform gets Extremely Dirty Quickly

    Advice to ManagementAdvice

    Get involved with stations. Don't watch your coworker struggle and ask them to do something when they're busy and you're just watching someone work.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great place to work !!!

    Former Employee - Line Cook in New York, NY
    Former Employee - Line Cook in New York, NY

    I worked at Shake Shack full-time (less than an year)

    Pros

    Great pay , paid weekly ... shack bucks etc

    Cons

    A little too strict on time and attendance.

    Advice to ManagementAdvice

    Doing great keep up the work !!!

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Good Food, seen better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant General Manager in Washington, DC
    Former Employee - Assistant General Manager in Washington, DC

    I worked at Shake Shack full-time (less than an year)

    Pros

    Food, Busy good employees and customers are fanatics

    Cons

    Upper management, Do not ask for anything, you will get let go. You will not see your family.

    Advice to ManagementAdvice

    Quit

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Work at Shake Shack? Share Your Experiences

Shake Shack

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.