Shaner Hotel Group

  www.shanerhotels.com
  www.shanerhotels.com
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Shaner Hotel Group Reviews

Updated July 17, 2014
Updated July 17, 2014
7 Reviews
4.0
7 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Lance T. Shaner
5 Ratings

Employee Reviews

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  1.  

    Fantastic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Executive Housekeeper  in  Jacksonville Beach, FL
    Current Employee - Executive Housekeeper in Jacksonville Beach, FL

    I have been working at Shaner Hotel Group full-time for more than 3 years

    Pros

    Great company. caring. Great management from owner down. Guest satisfaction is main priority. Truthfully cares for their employees. Wish I was still with them

    Cons

    None I can think of

    Advice to ManagementAdvice

    Keep up the great work. Wish Shaner Corp the best in luck and hope one day to be back with them

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    If it wasn't for the awesome staff...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk  in  Chattanooga, TN
    Former Employee - Front Desk in Chattanooga, TN

    I worked at Shaner Hotel Group full-time for more than 5 years

    Pros

    1) Great hourly staff saved the hotel from being shut down numerous times due to cleaning and engineering issues.
    2) Some managers stand by their employees, and are great to work for!

    Cons

    1) Health benefits that met minimum standards were taken away
    2) Full time jobs were taken away leaving the hotel staffed with people who did not care about the quality of their service.
    3) No accountability for supervisors.
    4) Hourly staff considered disposable unless favored by GM
    5) Lack of proper training in front office leaves management, sales, accounting, and other departments burdened with complaints.
    6) No accountability in housekeeping, most jobs outsourced to ESS which speak little English, while supervisors struggle and score very low.
    7) General manager uncaring about staff, causing many long time employees to relocate or quit due to mistreatment.
    8) Raises are limited to 3% yearly for full time employees, if there isn't a wage freeze.
    9) The few full time people are over worked to make up for the lack of knowledge and training of the part time employees.

    Advice to ManagementAdvice

    Take time to appreciate the employees you have, because you lose the great people who always score high, while other aspects of the hotel score poorly.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Company need for Exit Interviews

    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Shaner Hotel Group full-time for less than a year

    Pros

    the clients
    I truly loved my job especially interfacing with the clients...I worked hard and come each day with a healthy work ethnic. I appreciated the feedback given to me directly by the manager and absorbed it into my daily routine. I also truly appreciated the positive feedback given to me by clients. Rarely did I receive positive encouragement from my manager. I believe the orientation given by the company was not what transpired as the transition was put into place. I felt the training I received all went to waste as I had no real alternative but to resign

    Cons

    Immature management team, very subjective and unprofessional.
    The culture and values that the Shaner company (looking forward to going to work and a great place to work)...truly did not surface. Instead situations and personnel became autocratic and tense.
     The values I heard at the orientation certainly did not become reality.
    I was placed into no win situation, I had no other alternative but to resign.

    Advice to ManagementAdvice

    You really need to conduct exit interviews. Please check out your recent acquisition in Southbridge. An honest look at the droves of employees who "had" to leave...

    Approves of CEO
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  5.  

    Great Company to be apart of!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Banquet Manager  in  Chattanooga, TN
    Current Employee - Banquet Manager in Chattanooga, TN

    I have been working at Shaner Hotel Group full-time for more than 3 years

    Pros

    Its a great hotel management company to be apart of they really do care for their employees and put their needs to the front of the line. Upper management is first class and very knowledgeable of the industry. also they strive to be the #1 hotel management company and in my mind they achieve that! guest satisfaction is this company's number #1 strength.

    Cons

    none to think of

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Diversity lacking at Corporate Office State College, PA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shaner Hotel Group full-time for more than 10 years

    Pros

    Some corporate officers more supportive than others...

    Cons

    Health Insurance and discresionary match on 401k contributions leave lots to be desired...

    Advice to ManagementAdvice

    There is no minority representation at Corporate Office Executive level... leaves one to ask a lot of questions regarding hiring practices at this level...

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shaner Hotel Group full-time for more than 10 years

    Pros

    Family owned company. Owns and operates quite a few hotels, most of which are located in the USA. The company is organized and well balanced. As an employee there is room for movement within the company. The salaries are competitive and fair. Good benefits, lots of perks. Focused on true hospitality.

    Cons

    Some of the company's older hotels need some work.

    Advice to ManagementAdvice

    Make sure you have the right people in the correct positions. I have seen what I would consider some bad choices and decisions made on the companies part involving good loyal employees.

    Recommends
    Approves of CEO
  8.  

    Shaner: A Good Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  State College, PA
    Former Employee - Anonymous Employee in State College, PA

    I worked at Shaner Hotel Group

    Pros

    Franchises with Marriott, Hilton, CEO Lance Shaner, benefits package, facilities.

    Cons

    Slow to adopt new technologies, but changing.

    Advice to ManagementAdvice

    N/A

    Recommends
    Approves of CEO

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