Shangri-La Hotels and Resorts

  www.shangri-la.com
  www.shangri-la.com

Shangri-La Hotels and Resorts Reviews

Updated December 15, 2014
Updated December 15, 2014
42 Reviews
3.6
42 Reviews
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Shangri-La Hotels and Resorts President & CEO Greg Dogan
Greg Dogan
3 Ratings

Employee Reviews

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  1.  

    Really cares about their employees and clients

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mental Health Support Staff in Albany, OR
    Current Employee - Mental Health Support Staff in Albany, OR

    I have been working at Shangri-La Hotels and Resorts full-time (more than 3 years)

    Pros

    I feel like my contribution is valued, and that the company at large really cares about maintaining best practices for the treatment of residents. Much better company than any other in the area, that I am familiar with. They are moving toward a more structured system with more oversight, which is good (and is very needed).

    Cons

    Not a lot of room for advancement. The only place to go is in to management and there are few positions available. Some of the houses need a lot more oversight from upper management because managers are putting practices in place (or letting staff do so) that are restrictive, mean or borderline abusive. This has been getting a lot better lately, and one of the worst offenders is gone now, but at least one is left. If you get stuck with a bad manager, you're going to have a bad time.

    Advice to ManagementAdvice

    Go in to homes an observe the staff and managers occasionally. I have seen upper management be really surprised and upset by practices that have been going on in houses for months or years. It's great to trust your house managers, but trust AND verify.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    I worked as receptionist, mainly maintaining records of room availability, special guest requests.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shangri-La Hotels and Resorts

    Pros

    Shangri-La Hotels and Resorts is expanding in Asia, the Middle East, Europe and North America. That means there are plenty of opportunities for people with a passion to delight.

    Cons

    Hard to say about the cons for my former company. haha

  3.  

    very good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mental Health Support Specialist in Corvallis, OR
    Former Employee - Mental Health Support Specialist in Corvallis, OR

    I worked at Shangri-La Hotels and Resorts full-time (more than an year)

    Pros

    the company was awesome to work for and loved the people I took care of.

    Cons

    hires a lot of young workers that are irresponsible and lazy.

    Advice to ManagementAdvice

    need to show employees that they are appreciated more.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Assistant Front Office Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shangri-La Hotels and Resorts

    Pros

    A great company in the industry that vows and commits to talent development.
    Exceptional career opportunities with 70 plus luxury hotels across Asia and worldwide
    Great executive committee members in both Taipei and Hong Kong

    Cons

    Cons come with every company and position. We took on the responsibilities and fixed the problem. I have no complaints during my tenure with this company.

    Recommends
    Positive Outlook
  6.  

    Asian Hospitality in North America

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shangri-La Hotels and Resorts

    Pros

    5 diamond rated and a sense of family. Growing company with high standards.

    Cons

    Work hours can be inconsistent due to changing business levels.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Well established hospitality sector

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shangri-La Hotels and Resorts full-time (more than an year)

    Pros

    one team one way is the way the company is built, friendly environment, well organized, a great organization to work wit

    Cons

    Performance based promotion is blocked by a policy which puts the long serving staff with lesser performance which is good for the loyal staff with limited skills and bad for loyal staffs with extensive skills

    Advice to ManagementAdvice

    Have to be more cautious in retaining potential staffs

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Best organised company ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in Manzhouli (China)
    Former Employee - General Manager in Manzhouli (China)

    I worked at Shangri-La Hotels and Resorts full-time (more than 5 years)

    Pros

    Great philosophy, mission statement and vision. Well structured, great training for all staff. Take care and develop their people. Great product and a very good understanding of what the guest needs. Always looking to move on and improve.

    Cons

    Very few for me personally. Left as I was offered a new position in a city I had always wanted to go.

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
  9.  

    Positive experience

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shangri-La Hotels and Resorts

    Pros

    - Good training and learning environment.
    - Great team and company culture.
    - High standards.
    - Noticeable and well integrated CSR program.

    Cons

    - If tech were more integrated and streamlined a lot of time would be saved and less staff would be needed.

    Recommends
    Positive Outlook
  10.  

    Work is tough but it is a great learning platform

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Duty Manager in Manila, Manila (Philippines)
    Current Employee - Duty Manager in Manila, Manila (Philippines)

    I have been working at Shangri-La Hotels and Resorts full-time (less than an year)

    Pros

    Great experience, luxury environment, Great career opportunities, Global exposure

    Cons

    Sub par compensation, Hierarchical, long hours

    Recommends
    Positive Outlook
  11.  

    Good brand name runs like a family business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in Melbourne (Australia)
    Former Employee - Marketing in Melbourne (Australia)

    I worked at Shangri-La Hotels and Resorts full-time (more than 5 years)

    Pros

    - management promote work life balance
    - promotion opportunities
    - bonus could be lucrative

    Cons

    - long working hours
    - incompetent senior management, could be a pain to work with.
    - decisions are made by few voices without evaluation. Lots of politics involved.
    - employees' opinions can easily be overthrown without good reasons.

    Advice to ManagementAdvice

    Decentralize hierarchy, promote good ideas based on analytics. Get rid of people who don't walk the talk.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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