Shangri-La Reviews

Updated September 24, 2014
Updated September 24, 2014
28 Reviews
3.5
28 Reviews
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Shangri-La President & CEO Greg Dogan
Greg Dogan
1 Rating

Employee Reviews

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  1.  

    I worked as receptionist, mainly maintaining records of room availability, special guest requests.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shangri-La

    Pros

    Shangri-La Hotels and Resorts is expanding in Asia, the Middle East, Europe and North America. That means there are plenty of opportunities for people with a passion to delight.

    Cons

    Hard to say about the cons for my former company. haha

  2.  

    very good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mental Health Support Specialist  in  Corvallis, OR
    Former Employee - Mental Health Support Specialist in Corvallis, OR

    I worked at Shangri-La full-time for more than a year

    Pros

    the company was awesome to work for and loved the people I took care of.

    Cons

    hires a lot of young workers that are irresponsible and lazy.

    Advice to ManagementAdvice

    need to show employees that they are appreciated more.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Assistant Front Office Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shangri-La

    Pros

    A great company in the industry that vows and commits to talent development.
    Exceptional career opportunities with 70 plus luxury hotels across Asia and worldwide
    Great executive committee members in both Taipei and Hong Kong

    Cons

    Cons come with every company and position. We took on the responsibilities and fixed the problem. I have no complaints during my tenure with this company.

    Recommends
    Positive Outlook
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  5.  

    Good brand name runs like a family business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing  in  Melbourne (Australia)
    Former Employee - Marketing in Melbourne (Australia)

    I worked at Shangri-La full-time for more than 5 years

    Pros

    - management promote work life balance
    - promotion opportunities
    - bonus could be lucrative

    Cons

    - long working hours
    - incompetent senior management, could be a pain to work with.
    - decisions are made by few voices without evaluation. Lots of politics involved.
    - employees' opinions can easily be overthrown without good reasons.

    Advice to ManagementAdvice

    Decentralize hierarchy, promote good ideas based on analytics. Get rid of people who don't walk the talk.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Good environment to work in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales & Marketing Division  in  Singapore (Singapore)
    Former Employee - Sales & Marketing Division in Singapore (Singapore)

    I worked at Shangri-La full-time for more than a year

    Pros

    Nice clientele, good career progression and surrounded with helpful colleagues!

    Cons

    Stress and workload, some employees they work long hours as stated in their contracts.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Not all its cracked up to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Vancouver, BC (Canada)
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)

    I have been working at Shangri-La full-time for more than a year

    Pros

    Good Pay for Hospitality & Lots of hours

    Cons

    -- No gratification for employees
    -- Overworked

    Advice to ManagementAdvice

    Stop Picking favorites, praise your employees and the work environment will improve

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Challenging place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Shangri-La full-time for less than a year

    Pros

    The brand name. International hotel that is still expanding. One of the most recognizable brands in Asia.

    Cons

    Long hours low salary. Guests treated like kings and employees as servants. How you are treated is basically inversely related to the occupancy level.

    Advice to ManagementAdvice

    Pay attention to staff welfare

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 4 people found this helpful  

    Good brand. Bad management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern  in  Vancouver, BC (Canada)
    Current Employee - Intern in Vancouver, BC (Canada)

    I have been working at Shangri-La as an intern for less than a year

    Pros

    - Good sense of team work and communication between co-workers.
    - High standards are kept.
    - A lot of effort is placed on guest satisfaction.
    - Work/life balance is respected.
    - Policies are fair.
    - Decent salary/wages.

    Cons

    - Senior management are not open with front-line staff, can be secretive. Makes employees suspicious.
    - Objectives can be vague; no sense of direction.
    - Top-down vertical communication, leaving no room for employees to voice displeasure at new procedures and mandates.
    - No sense of consistency; protocols and procedures constantly change in terms of business needs; can be quite confusing for front-line staff who are often left in the dark of the hotels financial situation.
    - High turn-over rate of employees. Makes other employees feel anxious.
    - Communication between different departments are strained at best, employees have basic or no-knowledge of other departments roles and protocols.
    - High level of competition between managers instead of collaboration.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Not recommended for fresh grads with no hotel experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Singapore (Singapore)
    Current Employee - Anonymous Employee in Singapore (Singapore)

    I have been working at Shangri-La full-time for more than a year

    Pros

    Duty meal(s) provided, Abundant training/exposure opportunities, Reputable brand still expanding

    Cons

    Poor work/life balance (expect work on weekends and holidays, never home on time), Short staffed, Stressful environment

    Advice to ManagementAdvice

    Salaries are low to compensate for heavy labour costs but management still needs to improve on staff shortage and work relations to improve high turnover

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    An experience above all expectations in every aspect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Trainee  in  Shenzhen, Guangdong (China)
    Former Employee - Trainee in Shenzhen, Guangdong (China)

    I worked at Shangri-La as an intern for more than a year

    Pros

    Management structure is in place and they truly care for the individuals working for/with them. There are also several growth opportunities within the company and they encourage training for each employees personal development. End of year bonuses and other financial increments are also given.

    Cons

    The focus on training might be so high that they lose some attention of the actual result of the training. There are also tons of SOP's in place to control every step of the employees, and many times there is heavy micro-management tendencies amongst mid-level managers.

    Advice to ManagementAdvice

    Time for team building within the departments and focus on the quality vs. quanity balance of productions and services.

    Recommends
    Positive Outlook
    Approves of CEO

Shangri-La Photos

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