Shaw Communications Reviews

Updated July 30, 2015
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3.0
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Shaw Communications CEO Bradley S. Shaw
Bradley S. Shaw
6 Ratings

Pros
  • excellent benefits, great work life balance (in 14 reviews)

  • Really good benefits with an easy going work environment (in 24 reviews)

Cons
  • stress a work-life balance but schedule you only on evening and weekend shifts (in 8 reviews)

  • Terrible senior management in the area that I worked in (in 9 reviews)

More Pros and Cons

19 Employee Reviews

Sort: Popular Rating Date
  1. What happened?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shaw TSR in Edmonton, AB (Canada)
    Former Employee - Shaw TSR in Edmonton, AB (Canada)

    I worked at Shaw Communications full-time (More than a year)

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    IT was an awesome place to work

    Cons

    Until they started gutting their call ceters to dump salary

    Advice to Management

    YOu're making more profits than ever. Scrweing loyal employees to increase it another couple percent is incredibly short sighted


  2. Great Company and Benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loyalty Care Representative in Edmonton, AB (Canada)
    Former Employee - Loyalty Care Representative in Edmonton, AB (Canada)

    I worked at Shaw Communications part-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The company atmosphere is great and the management is wonderful and very accommodating to a student's schedule. It was a great place to make money as well if you bother to pay attention and focus on your work.

    Cons

    Constant changes to operations can cause headaches, however I found you mostly just had to make sure to ask what was changing each shift.


  3. Operations Support TSR2

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Technical Support Worker in Edmonton, AB (Canada)
    Current Employee - Operations Technical Support Worker in Edmonton, AB (Canada)

    I have been working at Shaw Communications (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Big company, some room for advancement, friendly enough atmosphere.

    Cons

    The company is in a state of transition & consolidation at the moment. Job security isn't very high. Pay could be better.

    Advice to Management

    Continue to seek and recruit top level individuals, but realize that they will need equal compensation to keep them at Shaw.


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  5. Helpful (1)

    UBE installer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - UBE Installer in Edmonton, AB (Canada)
    Former Employee - UBE Installer in Edmonton, AB (Canada)

    I worked at Shaw Communications full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    great pay. Lots of work. Good benefits, good fellow employees to work with. Fun to work independently without supervision

    Cons

    Company does not care about you. Working outside in extreme conditions. Working in dirty, hazardous homes. Poor technical support and their computer system goes down.

    Advice to Management

    Poor decisions. Constant turn over as leadership is always someone different. Management makes constant promises and no follow through.


  6. Helpful (2)

    No loyalty

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Video Editor in Edmonton, AB (Canada)
    Former Employee - Video Editor in Edmonton, AB (Canada)

    I worked at Shaw Communications full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    - Flexible hours - Minimum supervision

    Cons

    - Will lay off employees at the drop of a hat to improve their bottom line - Low Pay - No pride in their product - Strictly profit driven, don't care about customers

    Advice to Management

    Make your employees at least feel like they matter and that you care about your product. Always so far behind competing companies technology and unwilling to compete until profits drop.


  7. TSR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TSR in Edmonton, AB (Canada)
    Current Employee - TSR in Edmonton, AB (Canada)

    I have been working at Shaw Communications

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    employee benefits, perks, really not much else

    Cons

    poor management, outrageous micro-management, promo only happening to people good at kissing butt

    Advice to Management

    middle management is the one need be all fired


  8. Service Technician

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Technician in Edmonton, AB (Canada)
    Former Employee - Service Technician in Edmonton, AB (Canada)

    I worked at Shaw Communications full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    -Great staff discount -Great benefits -Really good total compensation package if used correctly -Potential for moving up the company ladder if you can focus on kissing butt -Potentially a place for mid term longevity if you keep your nose clean and stay a bit ahead of the mid packers -Has a great "job" aspect

    Cons

    -Management likes to keep a running percentage of 50% good managers and 50% bad -Management likes to bully employees -While management is referred to as "The Leadership Team", only a small handfull of management can truly lead and inspire you to become better -Nickel and dime in the wrong places -Finds ways of releasing senior employees due to higher salaries -Boys Club -Not really a great career place -Great ideas or products normally get punted while bad ideas and products make it to production -The left hand doesn't talk the right hand -Corporate doesn't see what happens at lower levels

    Advice to Management

    It's great to see friends helping friends out and getting your buddy promoted but the company needs to really evaluate those recommendations. At the end of the day it is a business and employees move the business forward. So why promote the wrong people to run business units that ultimately alienate internal stakeholders


  9. Helpful (1)

    The definition of insanity is...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support in Edmonton, AB (Canada)
    Former Employee - Sales Support in Edmonton, AB (Canada)

    I worked at Shaw Communications full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Co-workers, some supervisors and leaders, benefits, some departments. Team building outings and events, recognition of top performers, staff discount

    Cons

    No advancement opportunities Low salaries Incompetent leadership Mass layoffs Corporate restructuring Corporate speak No value of customers or good employees Consistent poor hiring decisions Consistent poor hiring decisions for leadership roles

    Advice to Management

    Either sell the company or decide you want to compete with Telus. Inaction isn't producing results. No more mass layoffs Hold your poor performing leaders accountable Retain top performing employees


  10. Dysfunctional

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative/TSR/Installer in Edmonton, AB (Canada)
    Former Employee - Customer Service Representative/TSR/Installer in Edmonton, AB (Canada)

    I worked at Shaw Communications part-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    * several new technology projects that were somewhat interesting. * initial blush suggested that employees were empowered.

    Cons

    * firm anti-intellectual stance in local management. * MANY questionable, unethical actions like management all but forcing staff to put credits on people's accounts without documentation, using their status as their staff's ISP to monitor Internet activity for the proper attitude, questionable behaviour around competitors and resellers, etc. * draconian response to social media where they sent cease and desists to all the early Facebook groups, whether they were pro or con, snuck people into the groups to spy on the commentary, etc. * very firm divide between management and staff that's enforced heavily, to the point where several friends are now ex-friends because they chose to go the management route and thus could not associate socially with me any more. * almost laughable corporate "values" culture where hundreds of thousands of dollars were spent to forward corporate values that weren't even spelled correctly or weren't grammatically correct on the products. * near cultic worship of the immediate Shaw family, to the point where very expensively produced books about the family history were given to each of the employees and signed by JR Shaw himself in an extensive book signing parade through the various Shaw systems. * Horrible competitive attitude that had them mocking competitors openly at corporate events. * virtually non-existent advancement unless you showed the proper corporate loyalty.

    Advice to Management

    Get the class A voting shares out of the family's hands and into the public's hands.


  11. Helpful (1)

    Great Place to Work as long as you Kiss butt

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Represenatative-Billing in Edmonton, AB (Canada)
    Current Employee - Customer Service Represenatative-Billing in Edmonton, AB (Canada)

    I have been working at Shaw Communications part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great pay, flexible schedule,

    Cons

    Supervisors who micro manage you, only way to advance is kiss supervisors butt, to many cliques. Big brother is watching.

    Advice to Management

    Stop micro managing your staff, give some breathing room for employees who have a life outside of Shaw. Consider that not every employee wants to devote their life to Shaw. There is a world outside of Shaw and some of your employees want to experience it.



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