Shaw Communications

  www.shaw.ca
  www.shaw.ca

Shaw Communications Reviews

Updated October 20, 2014
Updated October 20, 2014
236 Reviews
3.1
236 Reviews
Rating Trends

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Shaw Communications CEO Bradley S. Shaw
Bradley S. Shaw
78 Ratings

Review Highlights

Pros
  • Really good benefits with an easy going work environment (in 27 reviews)

  • Company really does try to ensure employees have a work/life balance (in 13 reviews)


Cons
  • stress a work-life balance but schedule you only on evening and weekend shifts (in 8 reviews)

  • Terrible senior management in the area that I worked in (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    it

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shaw Communications

    Pros

    Very dynamic environment, good for learning

    Cons

    Very dynamic environment, lack of processes

    Advice to ManagementAdvice

    Train and empower your employees

  2.  

    It was okay, it wasn't too ambiguous.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Gloucester, MA
    Current Employee - Anonymous Employee in Gloucester, MA

    I have been working at Shaw Communications

    Pros

    Really streamlined simple process for work

    Cons

    Way too simple and not any room for growth for those who want it

    Advice to ManagementAdvice

    Way too simple and not any room for growth for those who want it

    Doesn't Recommend
    Disapproves of CEO
  3.  

    Amazing Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loyalty Care Representative in Vancouver, BC (Canada)
    Current Employee - Loyalty Care Representative in Vancouver, BC (Canada)

    I have been working at Shaw Communications full-time (more than 3 years)

    Pros

    Salary, Health Benefits, Flexibility in schedule, Fun working environment, A lot of vacation opportunity, lots of room for career growth.

    Cons

    Late shifts but oh well you can't have everything.

    Recommends
    Positive Outlook
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  5.  

    Working Shaw Communications

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Planner in Vancouver, BC (Canada)
    Current Employee - Planner in Vancouver, BC (Canada)

    I have been working at Shaw Communications full-time (more than 10 years)

    Pros

    Like any other company, you make your own opportunities.

    Cons

    Upper Mananagement seems a little unfocused and directionless at times.

    Advice to ManagementAdvice

    Be more decisive. Focus on our core services!!

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    One of the best environments I've ever worked in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Hamilton, ON (Canada)
    Former Employee - Technical Support Representative in Hamilton, ON (Canada)

    I worked at Shaw Communications full-time (more than an year)

    Pros

    - Well paid
    - Respected as an employee
    - Valued
    - Company functions make you feel involved
    - High level of personal responsibility and the attitude that you should own the issue, not pass the buck
    - Well trained, friendly environment
    - GREAT benefits, 100 percent

    Cons

    - Sold my location to Rogers, or I would have kept working for them forever

    Advice to ManagementAdvice

    I've got no advice. You guys were amazing.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    It's ok if you drink enough Shaw Koolaid...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Vancouver, BC (Canada)
    Former Employee - Technical Support Representative in Vancouver, BC (Canada)

    I worked at Shaw Communications full-time (more than an year)

    Pros

    Decent paycheck for fairly unskilled work if you are a TSR.

    The best way to get a GREAT job at Shaw is to be one of J. R. Shaw's kids and just pocket the cash.

    The NEXT best way to get a great job at Shaw is NOT to start at the bottom and try to work your way up... you'll find your career stalls straight away. Instead, get a degree and leapfrog over the basic positions to something more skilled.

    Cons

    No scope for internal promotion - unless it's for a management position with no job security.

    This is in stark contract to Rogers (a competitor of Shaw) who love to train up their staff and to reward them with internal promotion and pay for courses. I actually got quite angry with the way non-Shaw staff were parachuted into the GOOD jobs... while the loyal Shaw TSR/CSRs could only move on to lower/middle management (from which they were at high risk of getting laid off every 3 years).

    Advice to ManagementAdvice

    Senior management don't need my advice. They already have the perfect system for taking money from hard working Canadians and putting it into the pockets of the Shaw family.

    Recommends
    Negative Outlook
  8.  

    Service Technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Technician in Edmonton, AB (Canada)
    Former Employee - Service Technician in Edmonton, AB (Canada)

    I worked at Shaw Communications full-time (more than 5 years)

    Pros

    -Great staff discount
    -Great benefits
    -Really good total compensation package if used correctly
    -Potential for moving up the company ladder if you can focus on kissing butt
    -Potentially a place for mid term longevity if you keep your nose clean and stay a bit ahead of the mid packers
    -Has a great "job" aspect

    Cons

    -Management likes to keep a running percentage of 50% good managers and 50% bad
    -Management likes to bully employees
    -While management is referred to as "The Leadership Team", only a small handfull of management can truly lead and inspire you to become better
    -Nickel and dime in the wrong places
    -Finds ways of releasing senior employees due to higher salaries
    -Boys Club
    -Not really a great career place
    -Great ideas or products normally get punted while bad ideas and products make it to production
    -The left hand doesn't talk the right hand
    -Corporate doesn't see what happens at lower levels

    Advice to ManagementAdvice

    It's great to see friends helping friends out and getting your buddy promoted but the company needs to really evaluate those recommendations. At the end of the day it is a business and employees move the business forward. So why promote the wrong people to run business units that ultimately alienate internal stakeholders

    Recommends
    Neutral Outlook
    Disapproves of CEO
  9.  

    Confused!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shaw Communications full-time (more than 5 years)

    Pros

    Great people. Great benefits. Good pay.

    Cons

    Senior leadership team that is not always focussed on the same things and often lets their egos drive their decisions

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Shaw Direct

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Mississauga, ON (Canada)
    Former Employee - Manager in Mississauga, ON (Canada)

    I worked at Shaw Communications full-time (more than 10 years)

    Pros

    They have very good benefits and bonuses twice a year.you also get three weeks holidays just to start and five personal days

    Cons

    Upper management say one thing and do another. There is too much butt kissing and favoritism. They just look at you as a number not a person.

    Advice to ManagementAdvice

    Say what you mean and mean what you say.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Great company to work at if you are driven.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative Support in Calgary, AB (Canada)
    Former Employee - Customer Service Representative Support in Calgary, AB (Canada)

    I worked at Shaw Communications full-time (more than 3 years)

    Pros

    Moving up is easy as long as you are determined, have a positive attitude and can network. Always have a goal of where you would like to advance to and work towards it, otherwise you can end up being stuck in the same position for years. Not that this is bad for everyone, some people are happy right where they are.
    Benefits are great and the employees are amazing.

    Cons

    Shift work, if you work in the call centre.
    Changes happen on a regular, need to always keep updated.

    Advice to ManagementAdvice

    Make sure you acknowledge your immediate staff. Bring in more training for front line agents who have gone years with only the new hire.

    Recommends
    Positive Outlook
    Disapproves of CEO

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