Shaw Communications

  www.shaw.ca
Work in HR? Unlock Free Profile

Shaw Communications Reviews

Updated August 18, 2014
Updated August 18, 2014
211 Reviews

3.3
211 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Shaw Communications CEO Bradley S. Shaw
Bradley S. Shaw
68 Ratings

Review Highlights

Pros
  • Company really does try to ensure employees have a work/life balance (in 12 reviews)

  • Really good benefits with an easy going work environment (in 23 reviews)


Cons
  • stress a work-life balance but schedule you only on evening and weekend shifts (in 7 reviews)

  • Terrible senior management in the area that I worked in (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Better than not being employed... Taking about CSR and TSR's role

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Representative  in  Edmonton, AB (Canada)
    Current Employee - Technical Support Representative in Edmonton, AB (Canada)

    Pros

    Good for starting career but don't except growth until you can build off work friends...
    Good benefits to make up for low hourly rate
    Nothing exceptional apart from a daily routine job

    Cons

    Where do I start from -
    Don't expect growth... seen TSR and CSR's on the same designation for years...
    Management doesn't care - if the customer is spending 2 hrs on hold to speak to an agent or customer is leaving shaw and going to telus
    Training - you don't learn anything but only get paid
    Systems suck
    Shaw people talk about Shaw core values and they can keep talking for ever without following them
    Raises - forget it.. even though you are a top performer throughout the year - call stats and sales
    Only care about selling services apart from resolving the customer's issue

    Advice to ManagementAdvice

    Change - Stop talking and start implementing
    Make it a place for employees to work rather than stressful place
    Start caring about customers else Customer might stop caring about you and your services..
    I was a Shaw customer till I was employed with Shaw.. however good that I left shaw and switched to Telus and I am happy with services and customer services...!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Experience depends heavily on the team you work with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Some incredibly talented people. Smart, great to work with and professional.

    Cons

    Constantly changing project landscape makes it nearly impossible to get any serious work done.

    Advice to ManagementAdvice

    Be more consistent in what you choose to do and give it time to be built.

    Doesn't Recommend
    Negative Outlook
  3. 1 person found this helpful  

    A great employer with great values focused on their people and the customer experience.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Plenty of opportunity for advancement, training, and growth. A company that values its employees and creates a fun but professional work environment.

    Cons

    Many of the best jobs/opportunities are based in Calgary. There is some opportunity to advance within sub-regions, but most opportunities are near the headquarters.

    Advice to ManagementAdvice

    Keep up with your focus on your people

  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 3 people found this helpful  

    Not what it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Editor  in  Winnipeg, MB (Canada)
    Current Employee - Editor in Winnipeg, MB (Canada)

    Pros

    Good compensation and decent benefits. Employee options and compensation are very good. Employees are encouraged to socialize

    Cons

    Claustrophobic corporate climate can be a bit much at times. Everything seems to revolve around Alberta and BC, and everything else is an afterthought. Leadership seems soft since Jim left.

    Recommends
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Great Place to Work, Good People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shaw CAble TSR  in  Vancouver, BC (Canada)
    Current Employee - Shaw CAble TSR in Vancouver, BC (Canada)

    Pros

    Benefits are good, and easy to use

    Cons

    Pay is not that competitive

    Advice to ManagementAdvice

    Make pay commensurate to work performed

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Best Company I've ever worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Planner II  in  Calary Lower (Ireland)
    Current Employee - Planner II in Calary Lower (Ireland)

    Pros

    Paid Benefits, optional pension plan, optional RRSP plan, optional profit sharing, great human rights, respectful work place, opportunity for advancement.

    Cons

    I have not seen any negatives about the company at this time but I am required to write at least 20 words in this slot.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    good

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    good projects to work for interns

    Cons

    did not have any bad experiences

  9.  

    CSR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative/Billing Representative  in  Kelowna, BC (Canada)
    Former Employee - Customer Service Representative/Billing Representative in Kelowna, BC (Canada)

    Pros

    great paid training program, lots of assistance when needed

    Cons

    low wages, no 9-5 shifts must be available 7 days a week and holidays

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Great company and understands family values.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great benefits, and fantastic people to work with

    Cons

    Trouble understanding who to listen to as one manager tells you one way and the other tells you a total different way.

    Advice to ManagementAdvice

    Who makes the decisions

  11.  

    I loved the people i worked with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Commercial Accounts  in  Vancouver, BC (Canada)
    Former Employee - Commercial Accounts in Vancouver, BC (Canada)

    Pros

    Good pay considering the industry

    Cons

    Confusion at senior management levels. Relying more on the accountants and shareholders than the people who built the company through years of blood sweat and tears. Keep your head down and mouth shut and maybe you'll avoid one of their severe cuts to staff....quit telling employees the company is "People Powered", when it's run by the ledger.

    Advice to ManagementAdvice

    Remember the people who built this company. 10 years ago, this company cared about it's people....now, they're disposable

    Doesn't Recommend
    Neutral Outlook

Worked for Shaw Communications? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.