Shaw Communications Reviews in Vancouver, BC Area

Pros

- good commission
- opportunity for growth
-good work environment
- great benefits and stock options
- great incentives

Cons

- rare pressure to hit targets
- dynamic work environment and need to keep up with current info
- contant change

Advice to Senior Management

None, as management is really good at this company. Perhaps, more communication to frontline staff would be good and less spontaneous changes

Pros

Purely money. As a Unionized TFR, we're paid very well compared to others in the company.

Cons

1960s Computer system does down everyday slowing the entire company down.
Poor Management and lack of planning hurts everyone including our customers.
We change product lines every 8 months which doesn't give customers any confidence.

Advice to Senior Management

It's seems like we never have a plan. When we were Rogers, we always had a plan and strived to be Cable Pioneers. Now we are Shaw and our processes are from the stone ages and have no sence of leadership.

Pros

Excellent benefits, staff are top of the line.

Cons

Twice a year when they weed out the weakest link you don't know if your on the chopping block.

Advice to Senior Management

Lets get cell phones on the market, and offer long term customers some long term loyalty incentives. Seems we keep raising rates and are not providing anything new.

Pros

friendly, good starter package, not much overtime, people come to know each other outside of work, not much politics going on

Cons

management not always around, feedback minimal at times, sometimes need to say things multiple times to be heard, not much advancement because of management saturation

Advice to Senior Management

can you get desks and keyboards that are more ergonomic? sometimes after 8 hours you just feel you have gotten brokeback!

Pros

It's a great place to start and improve your communication skills for those people who has English as a second language.

Cons

You have to kiss almost every supervisor's Ass to get recognized and move up in the department.

Advice to Senior Management

Please don't get too excited, if one of your employee makes a mistake ...

Pros

good pay, good benefits package. Physical working environment is very nice, get a very comfy working space (in a call centre anyways) and get an excellent view

Cons

double standards of management, depending on who you get as your supervisor. Also, your resources to perform your job are quite limited, whether it is written documentation or speaking to the tech 2 guys for help. Supervisors don't know alot technically, they're mainly there to watch your phone stats. Like many call centres, call stats are stressed much more over customer service even though they expect you to do both equally well, and will point it out on reports.

Advice to Senior Management

No opinion

Pros

Shaw treats employees with respect and in return simply asks that you be accountable for your actions. The leaders of the company realized long ago that Shaw is only as strong as the employees it keeps. Everyone is treated well!

Cons

No downside to working at Shaw.

Advice to Senior Management

Great job. Looking forward to going wireless.

Pros

Everyone works together to get things done. It is hard to believe that a company with 10,000 employees gets along so well, with virtually no politics,

Cons

So few and so small, nothing to speak of.

Advice to Senior Management

We would like to see and hear more from you.

Pros

Good benefits package, big belief in work and life balance. Overall good team environment.

Cons

Positons are not defined. You will likely wear several hats. No mentorship program. Only opportunities to move forward involve moving to H/O in Calgary. Despite being one of Shaw's largest money making markets, there are several departments that are only available in Calgary (no local HR or Marketing Dept etc.). Job titles are not up to par with true accountabilities (supervisor title should be manager, sales rep position is equivalent of account manager etc.)

Advice to Senior Management

Listen to your front line reps- they know what they're talking about.