Shenandoah Telecommunications

  www.shentel.com
  www.shentel.com

Shenandoah Telecommunications Reviews

Updated December 5, 2014
Updated December 5, 2014
12 Reviews
2.9
12 Reviews
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Shenandoah Telecommunications Chairman, President, and CEO Chris French
Chris French
5 Ratings

Employee Reviews

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  1.  

    Mixed Feelings - Sprint Sales Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shenandoah Telecommunications full-time (more than an year)

    Pros

    Great pay, benefits and healthcare compensation (for an individual), great commission structure. $15 per new line, $3 per upgrade, and %20 of accessories based on quota attainment (at the time of writing). An employee discount was given for service and accessories. All the Shentel (non-Sprint Affiliate) employees were friendly, helpful, knowledgeable, and passionate about their job. They promote teamwork, togetherness, and doing what is right for the customer. Company pays for training and travel expenses, and trainer knowledge and ability is on par with college professors. Scheduling was flexible and managers were willing to accommodate special needs. Monthly sessions were held with top sales reps and upper (out of store) management to provide feedback on what was working or wasn't to facilitate sales and draw customers into the store.

    Cons

    Policies are enforced on a per-customer basis. Extra care is given to certain customers while others are handled per company policy, this is unfair as it favors friends of employees or customers who complain more or annoy sales reps, while short-changing polite customers who are respectful of the rules, and is very confusing for a sales rep, as it forces them to evaluate the value of a customer, and can change frequently regardless of circumstances. Certain policies are handled on a per-employee basis as well. Given a manager's perception of an employee's circumstances, some behaviors are overlooked for one employee but not another. Staff often spent much of their time speaking poorly of the work ethic, ability, lifestyle, personality, behavior, or decisions of another employee when not present. Information was not consistently disseminated to all staff regrading promotions or changes, was often not in a standardized or simple format, and contained contradictory statements regarding customer qualification for credits or promotions.

    Advice to ManagementAdvice

    Focus on consistency and fairness, to employees and customers. You can be nice and do what is right (within your given power) while being fair and declining a customers request. Your sales reps need to understand this as well, and how to not be offended or upset when required to do so or when a customer is upset. Instead, teach them how to focus on alternative means to reconcile customer dissatisfaction, or insist on making a habit of ensuring a customer fully understands the circumstances so as to forego future complaints.. Your job isn't to bend over backwards for customers that feel entitled.

    Recommends
    Positive Outlook
  2.  

    Shantel is cool

    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Shenandoah Telecommunications

    Pros

    The pros are they start you off making 10.50 per hour which is not bad.

    Cons

    The cons are the fact that your pay range depends on demographics of the location

    Advice to ManagementAdvice

    Do better

  3.  

    Join, Get Trained and Get Experience, Join A Better Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Shenandoah Telecommunications full-time

    Pros

    Training is very good with a good reimbursement plan (though college reimbursement leaves something to be desired). Fellow employees are very friendly and provide a family-like atmosphere. Shentel has a few perks that are nice such as: discounted cell phones, discounted cell phone plan, very small discount on internet, and free cable. There is some independence within projects you are working on (e.g., little micro-management). I can not speak for all managers here but my manager provides a good work/life balance when issues outside of work come up.

    Cons

    Pay and benefits are far from national (even local within an hours drive) rates. If you come to work here do not expect to get compensated or titled correctly for what you will be doing. The job description is very deceptive normally. Around 20% of the employee base is knowledgeable while the rest piggy back off those employees. I believe it is just a lack of accountability and general laziness since the training is available. Benefits (401k and insurance) are not good at all. Going outside the company for similar plans is far more economical. Prioritization of projects is severely misappropriated. It is essentially designed with a "which VP or team leadership screamed the loudest" type of mentality week-to-week. There is no real requirements gathering, priority setting, or solid project management structure in place. No remote work capabilities even for salary employees and even during heavily inclement weather scenarios. It is my opinion that upper management believes they can not trust those employees to actually work while they are not at their desks. Even if they are salary and their work will either get done or not.

    Advice to ManagementAdvice

    Pay and give proper benefits (401k, insurance, employee perks such as remote work) to your employees. Especially cater to your real talent such as that top 20% who are shouldering the load. Create a team responsible for project management in it's entirety (hardware, cell towers, software, office projects, etc). And, hold your employees accountable. Out with the lazy and in with the hard working I say. Who cares if you have worked here 40 years? Blatantly being lazy is lazy. Compensate your rock star talent and you will see some amazing results. And, for gods sake trust your remote employees. This is not the early 1900's.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    I love working for Shentel, Benefits are great and this is a very good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Representative in Mechanicsburg, PA
    Current Employee - Retail Sales Representative in Mechanicsburg, PA

    I have been working at Shenandoah Telecommunications full-time (more than an year)

    Pros

    Benefits, Pay, and Work environment is great. Also if your goal is to move up in the company there is plenty of opportunities to do so.

    Cons

    Advertising on national stations makes it hard for some promotion to not be seen in a affiliate market that we are not able to do for customers at this time. Example early ungrades and one up

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    If you are intelligent - Shentel will only frustrate you...worse place I ever worked.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Edinburg, VA
    Current Employee - Manager in Edinburg, VA

    I have been working at Shenandoah Telecommunications full-time (more than 3 years)

    Pros

    Most of the local people that work for Shentel are very nice, humble folks. But many of the senior managers are very arrogant and downright mean-spirited (with a smile).

    Cons

    Being a rural company, Shentel has no competition for its DSL Internet services business (ancient technology). This unfortunately, tends to promote arrogance among certain senior managers. Result is, these top managers have contempt for lower level workers - while they pretend to be good 'ol boys. And the salaries for these good 'ol boys are absolutely outrageous for such a small, backwoods company with dwindling stock value.

    Advice to ManagementAdvice

    Quit and get replaced by true leaders who are not just the overly ambitious types who always wanted to be 'The Boss'.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Ok but i want more in life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT-Tech Support in Lynchburg, VA
    Current Employee - IT-Tech Support in Lynchburg, VA

    I have been working at Shenandoah Telecommunications full-time (more than an year)

    Pros

    the product is great no quoms there

    Cons

    My values dont line up with the values of the company at all but its a job

    Advice to ManagementAdvice

    have our backs, adults will do things adults like to do, in the fire department it was like a fraturnity of brothers we had eachothers backs no matter what we did.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Telecom company tries too hard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Shenandoah Telecommunications

    Pros

    Tuition Assistance, Heavily discounted smart-phone, internet, and cables packages down to earth middle managers

    Cons

    Old School 8-5 hours with one hour lunch break, dated senior management practices, low salary considering industry, "Good-old boy" mentality

    Advice to ManagementAdvice

    Allow some flexibility with hours, consider switching to a 9-5 schedule, the extra hour really makes a difference,

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ASM in Edinburg, VA
    Former Employee - ASM in Edinburg, VA

    I worked at Shenandoah Telecommunications full-time (more than 3 years)

    Pros

    Family oriented. No outside debt. Opportunity for growth is fostered by upper management. Generous vacation time up to 3 weeks at start.

    Cons

    Strict. Old school. Will run you into the ground and ask you to be gone for a week at a time with a short down time before starting again.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Technical Support Representative in Lynchburg, VA
    Current Employee - Technical Support Representative in Lynchburg, VA

    I have been working at Shenandoah Telecommunications

    Pros

    Easy to get along with management and always communicated any upcoming issues so you could prepare yourself.

    Cons

    Difficult dealing with typical customers.

    Advice to ManagementAdvice

    Continue to keep all employees advised of any issues that may be upcoming. Other than that I found the management to be very friendly and professional.

    Recommends
    Approves of CEO
  11.  

    Great Company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Store Manager in Edinburg, VA
    Former Employee - Store Manager in Edinburg, VA

    I worked at Shenandoah Telecommunications

    Pros

    Small company, great family atmosphere..The open door policy is one that actually feels plausible in this company. Very personable.

    Cons

    People who have been with the company for a long time, being placed in positions they have no clue about, being forced to learn on the fly...

    Advice to ManagementAdvice

    listen to your managers and front line people more than the positions in between...

    Recommends
    Approves of CEO

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