Shenandoah Telecommunications
2.9 of 5 10 reviews
www.shentel.com Edinburg, VA 500 to 999 Employees

Shenandoah Telecommunications Reviews

Updated Apr 22, 2014

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2.9 10 reviews

                             

80% Approve of the CEO

Shenandoah Telecommunications Chairman, President, and CEO Chris French

Chris French

(5 ratings)

56% of employees recommend this company to a friend
10 Employee Reviews
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    I love working for Shentel, Benefits are great and this is a very good company to work for

    Retail Sales Representative (Current Employee)
    Mechanicsburg, PA

    ProsBenefits, Pay, and Work environment is great. Also if your goal is to move up in the company there is plenty of opportunities to do so.

    ConsAdvertising on national stations makes it hard for some promotion to not be seen in a affiliate market that we are not able to do for customers at this time. Example early ungrades and one up

    Yes, I would recommend this company to a friend

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    Join, Get Trained and Get Experience, Join A Better Company

    Anonymous Employee (Current Employee)

    ProsTraining is very good with a good reimbursement plan (though college reimbursement leaves something to be desired). Fellow employees are very friendly and provide a family-like atmosphere. Shentel has a few perks that are nice such as: discounted cell phones, discounted cell phone plan, very small discount on internet, and free cable. There is some independence within projects you are working on (e.g., little micro-management). I can not speak for all managers here but my manager provides a good work/life balance when issues outside of work come up.

    ConsPay and benefits are far from national (even local within an hours drive) rates. If you come to work here do not expect to get compensated or titled correctly for what you will be doing. The job description is very deceptive normally. Around 20% of the employee base is knowledgeable while the rest piggy back off those employees. I believe it is just a lack of accountability and general laziness since the training is available. Benefits (401k and insurance) are not good at all. Going outside the company for similar plans is far more economical. Prioritization of projects is severely misappropriated. It is essentially designed with a "which VP or team leadership screamed the loudest" type of mentality week-to-week. There is no real requirements gathering, priority setting, or solid project management structure in place. No remote work capabilities even for salary employees and even during heavily inclement weather scenarios. It is my opinion that upper management believes they can not trust those employees to actually work while they are not at their desks. Even if they are salary and their work will either get done or not.

    Advice to Senior ManagementPay and give proper benefits (401k, insurance, employee perks such as remote work) to your employees. Especially cater to your real talent such as that top 20% who are shouldering the load. Create a team responsible for project management in it's entirety (hardware, cell towers, software, office projects, etc). And, hold your employees accountable. Out with the lazy and in with the hard working I say. Who cares if you have worked here 40 years? Blatantly being lazy is lazy. Compensate your rock star talent and you will see some amazing results. And, for gods sake trust your remote employees. This is not the early 1900's.

    No, I would not recommend this company to a friend

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    If you are intelligent - Shentel will only frustrate you...worse place I ever worked.

    Manager (Current Employee)
    Edinburg, VA

    ProsMost of the local people that work for Shentel are very nice, humble folks. But many of the senior managers are very arrogant and downright mean-spirited (with a smile).

    ConsBeing a rural company, Shentel has no competition for its DSL Internet services business (ancient technology). This unfortunately, tends to promote arrogance among certain senior managers. Result is, these top managers have contempt for lower level workers - while they pretend to be good 'ol boys. And the salaries for these good 'ol boys are absolutely outrageous for such a small, backwoods company with dwindling stock value.

    Advice to Senior ManagementQuit and get replaced by true leaders who are not just the overly ambitious types who always wanted to be 'The Boss'.

    No, I would not recommend this company to a friend

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    • Culture & Values
           
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    Ok but i want more in life

    IT-Tech Support (Current Employee)
    Lynchburg, VA

    Prosthe product is great no quoms there

    ConsMy values dont line up with the values of the company at all but its a job

    Advice to Senior Managementhave our backs, adults will do things adults like to do, in the fire department it was like a fraturnity of brothers we had eachothers backs no matter what we did.

    No, I would not recommend this company to a friend

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    Telecom company tries too hard

    Anonymous Employee (Current Employee)

    ProsTuition Assistance, Heavily discounted smart-phone, internet, and cables packages down to earth middle managers

    ConsOld School 8-5 hours with one hour lunch break, dated senior management practices, low salary considering industry, "Good-old boy" mentality

    Advice to Senior ManagementAllow some flexibility with hours, consider switching to a 9-5 schedule, the extra hour really makes a difference,

    Yes, I would recommend this company to a friend

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    Great company

    ASM (Former Employee)
    Edinburg, VA

    ProsFamily oriented. No outside debt. Opportunity for growth is fostered by upper management. Generous vacation time up to 3 weeks at start.

    ConsStrict. Old school. Will run you into the ground and ask you to be gone for a week at a time with a short down time before starting again.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great Work Environment

    Technical Support Representative (Current Employee)
    Lynchburg, VA

    ProsEasy to get along with management and always communicated any upcoming issues so you could prepare yourself.

    ConsDifficult dealing with typical customers.

    Advice to Senior ManagementContinue to keep all employees advised of any issues that may be upcoming. Other than that I found the management to be very friendly and professional.

    Yes, I would recommend this company to a friend

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    • Work/Life Balance
           
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    Great Company to work for.

    Store Manager (Former Employee)
    Edinburg, VA

    ProsSmall company, great family atmosphere..The open door policy is one that actually feels plausible in this company. Very personable.

    ConsPeople who have been with the company for a long time, being placed in positions they have no clue about, being forced to learn on the fly...

    Advice to Senior Managementlisten to your managers and front line people more than the positions in between...

    Yes, I would recommend this company to a friend

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    • Work/Life Balance
           
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    Good on the outside, a little too filling on the inside.

    Network Technician (Current Employee)

    ProsBenefits are decent. Close to home.

    ConsMost managers did not do their jobs very good, so they get advanced to watch over the people who know what they are doing. Cut throat environment for raises. Lot of reorganizing of management departments, sometimes twice a year.

    Advice to Senior ManagementUsed to be everyone knew everyone, now it doesn't have a personal feel with a lot of people brought in who seem not to care about the people who have been there a while. Need less yes men and more knowledgeable people as managers and things would improve greatly.

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    Good company

    Sales (Former Employee)

    ProsOne of the advantages of working here would be the obviuos,free phone and service!

    ConsSeemed like commissions were higher with Sprint. Expensive benifits.

    Advice to Senior ManagementPay more and I'll come back!!

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Shenandoah Telecommunications reviews and ratings — including employee satisfaction and approval rating for Shenandoah Telecommunications CEO Chris French. All 10 reviews posted anonymously by Shenandoah Telecommunications employees.