Shepell Reviews

Pros

Decent pay, great downtown location, good benefit program, worthwile business, quality and fun people to work with.

Cons

Very dollars focused and needs work improving work life balance for own employees Extremely corporate environment, gossipy staff, highly political, minimal training fund allocation, quite hierarchical. Although service levels for clients are exceptionally high, service levels internally are poor.

Advice to Senior Management

Improve integrity not for clients (that part is fine) but for employees. Make a conscious effort to create a solid corporate culture that dictates how people work with clients AND employees.

Pros

The team itself that I work with is awesome - everybody ropes in to meet deadlines and ensure that clients are satisfied.

Cons

The level of work that is okay w/ management is questionable at best. Management shows favouritism, and unfortunately, it's not as uncommon as it should be.

Every company has their good and bad, but management seems to like keeping costs down (by hiring one peg lower than the jobs required and in turn, have people doing more than what they are being paid for)

Advice to Senior Management

Need to take a good look at the frontline staff and what they go through on a daily basis. Everybody is all smiles when reporting happens to upper management, but that's now always how the leaves fall.

Pros

At shepell, they provide good benefits to their employees, such as full coverage of prescriptions, starting with three weeks of vacation per year, as well as flexible working hours, (our shifts are staggered from start times 8 am, 8:30 am, 9 am, 10 am to ending at 4 pm, 4:30 pm, 5 or 6 pm). We also have an internal EAP line that you can call to use counseling services whether it be for career counseling, family and relationships, addictions etc. We also have access to the work-life solutions program, and it's all entirely confidential. There are many departments so there is a variety of roles that you can apply for within our company.

Cons

One thing that I hear alot in our department and have heard rumors of others, is that the salaries or pay is not so good. Since I have been working there last year, I have also experienced that there is little partnership between departments. It is almost like each department works as a silo. So, this mentality can be frustrating. Especially if you are trying to obtain information from a colleague elsewhere in the company, many of our department find their emails and phone calls can go unanswered. Another downside, at least in our department, is the managerial staff seem to have little business training and credentials, which impacts day to day activities.

Advice to Senior Management

I would ask of the Senior management to have improved 2 way communication to employees. Right now the web chats, while a good idea in theory are hard to follow, Perhaps they can also have better training of supervisors.