Sheraton Reviews

Updated April 17, 2015
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3.3
107 Reviews
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Pros
  • free lunch, free uniform cleaning (in 3 reviews)

  • Meet a lot of different people that are coming in and out of the hotel (in 2 reviews)

Cons
  • Long hours and a low wage for a city that large (in 6 reviews)

  • Low pay, never know your schedule ahead of time (in 4 reviews)

More Pros and Cons

Employee Reviews

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  1. Better than working retail, but not the best hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sheraton

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Flexible workdays depending on manager.
    Very chill and relaxed when the day is slow.
    Can surf the web when managers leave.
    Learning how to talk to people and getting out of your comfort zone

    Cons

    Hours are set in stone (7am - 3pm) (3pm -11pm) (11pm - 7am)
    Standing around the entire time hurts your feet
    Even with promotions and growth, pay is not that much higher

  2. Server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sheraton part-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Free employee meal every day. Some great coworkers. Free parking. Consistently busy other than holidays which is pretty standard for many hotels.

    Cons

    Very poor benefits. Poor & unfair tipping policy's. No support staff. Under qualified management. Cliquey crew & management team. Not equipped with enough staff or supplies to meet expectations.

    Advice to Management

    Support your staff if you truly want to give great service & uphold Sheraton's high standards & expectations. If your unable or unwilling to compensate employees that go above and beyond, at the very least acknowledge and appreciate them.

  3. Good, but boring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in Portsmouth, NH
    Former Employee - Front Desk Agent in Portsmouth, NH

    I worked at Sheraton full-time (more than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Fun staff, everybody is welcoming. Not much drama.

    Cons

    Workload is too easy, if you're looking for a challenge this isn't for you. If you're there in school it's a great place to do normal hotel stuff and multi task.

    Advice to Management

    Set better goals for your employees.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Good experience working as breakfast server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in San Diego, CA
    Former Employee - Server in San Diego, CA

    I worked at Sheraton part-time (more than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    As a server at Sheraton, you're expected to learn on the fly and have the opportunity to additional responsibilities. This allows first-time employees to gain experience not only as servers, but develops time-management skills, the ability to work under stress, and how to conduct yourself in a professional environment.

    When it came to scheduling, this particular location had relatively flexible scheduling. Never did I feel overworked or that I wasn't getting enough hours.

    Cons

    While there is a lot to be said to learning on the fly, at times I felt unprepared to answer questions relating to other departments of the hotel. I didn't even see the inside of one of the rooms until my second year working when I volunteered for a room-service shift. Thus, while you do get to start right away with your responsibilities, don't expect to build connections with higher level management because chances are you won't ever meet them (aside from their roving patrols).

    Advice to Management

    May want to consider offering all new-hires an optional 1-day crash course in all the different business units of the hotel and the roles of each. This would prevent those "uhhhhh..." moments when guests ask questions of servers they aren't prepared to answer.

  6. Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sheraton

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    pay is OK.
    Nice staff

    Cons

    Management inconsiderate and unprofessional
     Very Sexist in my opinion

  7. A job fit for a peasant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Housekeeper in Raleigh, NC
    Current Employee - Housekeeper in Raleigh, NC

    I have been working at Sheraton full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    mediocre benefits
    free parkin
    interact with great people from all over the world
    free lunch
    GM is awesome!
    little to no experience required
    smoker friendly (outside of course)
    PTO

    Cons

    high turnover rate
    housekeeping management is very rude and disrespectful
    they are pathological liars
    schedule comes out one day before it takes effect, sometimes the night before
    low pay/high job demand
    expects everyone to be a peon
    management is lazy and doesn't care about its' employees
    benefits suck

    Advice to Management

    stop being so nasty to your housekeepers, laundry and public space people. Stop gossiping about the people who do all of your dirty work. stop stealing from us. stop posting the schedule at the last minute. stop forcing us against each other and creating animosity. stop playing favoritism. stop degrading us. get off of your butts and do some real work, after all, none of you have any formal management training. you just brown nose until you get the position you want, even if you have to snatch it from some one else.

  8. Please save your sanity and energy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cook in Valley Forge, PA
    Former Employee - Cook in Valley Forge, PA

    I worked at Sheraton full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Plenty of overtime, supplies uniforms, meal provided, opportunities to work at other locations, Opportinities for interns and J1.

    Cons

    I was employed at the Sheraton for 6 days and provided them with my two weeks notice. On my second day, one of the servers joked with me: "I'll remember your name if you last more than a week." That set off a whirlwind of events that explained why he couldn't remember names anymore.
    In those 6 days, I had one day off, but worked a total of 128 hours. In those few days, I was not only exhausted, frustrated and confused, but I witnessed some of the most horrible things. Food that I prepped and served a week ago being served again to clients. Once I noticed a hair in the cake and was just told to wrap it up. Produce is never washed, few of the employes wear gloves and I seemed to be the only one with a sanitation bucket at their station. Included in this, many of the managers would speak down to us lowly employees and not welcome feedback. I was astonished at how my manager spoke to our dishwashing crew like animals. One half hour break with a meal was provided: at much asking and waiting. I would not consume the employee meal knowing that the chicken was rotten and just rinsed under a sink. And the menu has not changed in literally decades. Every single banquet is the same food. Instead of prepping EVERYTHING two days in advance, you would end up doing more of the same thing later, causing production to be way less efficient.

    Advice to Management

    Welcome feedback from your employees. Establish yourself as one of them and not some almighty and precious sector. Use some degree of sympathy with your employees when they come to you and say it is too many hours: espescially when the chef and management get to come in at 8 or 9 in the morning. Recognize with your ignorance, you are creating a hostile and dangerous workplace. Maybe you are so used to staff changes but do not know why they are in constant rotation.

  9. Helpful (1)

    BE PREPARED TO WEAR MANY HATS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Wakefield, MA
    Former Employee - Anonymous Employee in Wakefield, MA

    I worked at Sheraton

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The people and regular guests

    Cons

    had to wait a year to get time off,

    Advice to Management

    split up responsibilities so that one individual is not being overwhelmed

  10. Great pay, great environment, friendly co-workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Banquet Setup in Washington, DC
    Current Employee - Banquet Setup in Washington, DC

    I have been working at Sheraton part-time (more than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Pay was great
    Friendly staff
    Easy to get a job at different locations

    Cons

    Schedule as a banquet houseman can be very busy or dead so the paychecks vary.

    Advice to Management

    Try to establish steady hours

  11. Valet

    Former Employee - Valet in Dallas, TX
    Former Employee - Valet in Dallas, TX

    I worked at Sheraton part-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Decent pay, great area (downtown of a major city), exercise

    Cons

    Management, tip sharing, hours, coworkers, sometimes the weather was bad, having to drive stick

    Advice to Management

    Cancel out tip-sharing

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