Shoppers Drug Mart Reviews

Updated June 26, 2015
340 reviews filtered by
  • Canada
  • Any Job Title
  • Any Status
Employment Status

Reset
3.2
Rating Trends
Recommend to a friend
Approve of CEO
Shoppers Drug Mart President & CEO Domenic Pilla
Domenic Pilla
81 Ratings

Pros
  • 30% discount on regular priced items (in 29 reviews)

  • The discount is great, the software is easy, the tasks are repetitive, and the ability to move departments within a single store is amazing (in 12 reviews)

Cons
  • Head office knows about the issue but will not change it (in 16 reviews)

  • Labour hours are often inadequate, customer service is poor as a result (in 11 reviews)

More Pros and Cons

340 Employee Reviews

Sort: Popular Rating Date
  1. Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Calgary, AB (Canada)
    Former Employee - Customer Service Representative in Calgary, AB (Canada)

    I worked at Shoppers Drug Mart part-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great customer service experience, helpful team, and discounts on merchandise. Also, an opportunity to grow into a higher position

    Cons

    Seniority will always get the best hours and you will get whats left over. Which means that you may not get as many hours as you want.


  2. Haven't started yet as I'm still finishing my employment with my current employer.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier/Merchandiser in Vancouver, BC (Canada)
    Current Employee - Cashier/Merchandiser in Vancouver, BC (Canada)

    I have been working at Shoppers Drug Mart full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    If you get in with the right store, there is lots of opportunity for advancement.
    Great managers!
    Great associate discount! Effective immediately. Excellent medical and dental benefits.

    Cons

    Too soon to say. I haven't started yet. I will update this review once I start working in less than two weeks.


  3. Cosmetician

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shoppers Drug Mart

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very friendly staff. Very thoroughly training. Good discounts.

    Cons

    Part time hours not consistent.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Cashier

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Shoppers Drug Mart part-time (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Personally, all my co workers that I work with every time I'm working are like family to me. Almost half of my coworkers don't even keep locks on their lockers. We're pretty happy working together. One thing I'd like to add to that though, is that your co workers are really the ones that make working there worth it; once you have several terrible experiences with some wretched customers already, you'll find actually serving the public to be disgusting and possibly scarring if you let them get to you like I did as sweet little innocent me starting out. Again, your co workers should always be people you are comfortable with and enjoy working with, or else you'll find difficulty in enjoying your job, placement, and wanting to keep your job and not quitting.

    Cons

    As a con relate to your experience serving the public, I would definitely, as a already have, discourage friends from working there just because of how horrible it is having to stand the customers there. It would be much different if it was in a clothing store, because people may only be browsing and many won't buy anything the first time they walk in, but when your customers are coming in for certain things and anything goes wrong like they may ha ve believed an item was on for a different sale price even though it clearly states that it is for a different day, they will still cause a scene and make it seem like you, as in the company, are doing something wrong or made a mistake? Most of the time the customers are idiots that get their only joy of the week from abusing us in our position. Anyway. I feel like I was only trained and prepared for proper transaction conduct and requirements, however I was in no way warned about the treatment I would receive from customers.. I wasn't told how exactly to diffuse an angry and aggressive customer, nor specific things I needed to know, such as not charging Shoppers employees for bags, or even that customers don't recieve optimum points for things like gift cards (except SDM gift cards) or stamps etc.

    Advice to Management

    More thorough training for all aspects would be quite valuable for the customer's experience and the new employee's experience with getting used to how to do their job.


  6. Solution Architect

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Shoppers Drug Mart full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good culture, location, and benefits

    Cons

    Sometimes disorganized, requires more infrastructure investment

    Advice to Management

    More structure


  7. Pretty Good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Shoppers Drug Mart full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The pay is fair and the discount is pretty good. The optimum program is great and gathering points is easier when you work with them due to discount and 20x the points events.

    Cons

    Micromanagement has made it a bit hard to enjoy working there but it also depends on the people that manages others.


  8. okay place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Shoppers Drug Mart

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Stocking shelves, breaks, pay for retail, lots to do during the day, meet a lot of customers

    Cons

    high theft due to area, drug store so lots of medically illed people,

    Advice to Management

    keep doing you


  9. Not too bad, but it's retail

    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Former Employee - Merchandiser in Toronto, ON (Canada)
    Former Employee - Merchandiser in Toronto, ON (Canada)

    I worked at Shoppers Drug Mart part-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Friendly co-workers, not overly physical

    Cons

    Ridiculous expectations, customers don't see you as people


  10. Helpful (1)

    Money to be made in Cosmetics with Caveats

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cosmetician in Winnipeg, MB (Canada)
    Current Employee - Cosmetician in Winnipeg, MB (Canada)

    I have been working at Shoppers Drug Mart (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    - Guaranteed 60 minutes of break on an 8 hour shift; two 15s and a half-hour lunch
    - COMMISSION. I once made over $250 on a pay check in commission.
    - Flexibility with changing your availability

    Cons

    - Hours are cut if store profits fall, resulting in under-staffed stores at times
    - An abundance of "lifers", i.e. miserable and uneducated middle-aged women
    - Be prepared to be treated like an idiot for working in Cosmetics, but laugh knowing you're making commission equal to other peoples' entire wages

    Advice to Management

    Don't cut hours to compensate for store profits dipping, it can result in stores that are vulnerable to theft and other mischief due to understaffing


  11. Good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shoppers Drug Mart full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Discounts, good people, most stores clean. Everything is on a set schedule and you know what to do and what not to do through great training from managers

    Cons

    Pay is subpar, but does get better if you move up. Transferring from one store to another is like pulling teeth, in an airplane thats lost all its controls while having a game of chess with a chicken.

    Advice to Management

    Transferring between stores must become an easier and more fluid possibility



Showing 340 of 402 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.