Shoppers Drug Mart

  www.shoppersdrugmart.ca
  www.shoppersdrugmart.ca
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Shoppers Drug Mart Reviews

Updated September 14, 2014
Updated September 14, 2014
309 Reviews
3.3
309 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Shoppers Drug Mart President & CEO Domenic Pilla
Domenic Pilla
58 Ratings

Review Highlights

Pros
  • 30% discount comes in handy especially if you have an expensive taste for cosmetics (in 25 reviews)

  • employee discount that is it, some coworkers are great (in 15 reviews)


Cons
  • Head office putting too much work, no time to actually enjoy the job (in 14 reviews)

  • big company HR department that supports executives, touts work-life balance in policy only (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Beauty Boutique Expert - had an amazing team, enjoyed working with the products.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Beauty Boutique Expert
    Former Employee - Beauty Boutique Expert

    I worked at Shoppers Drug Mart full-time for more than 3 years

    Pros

    - seeing new products before they hit the shelves

    - opportunity for promotion

    - my direct superior valued my opinions and ideas

    - majority of beauty associates (young and mature) were absolutely lovely to work alongside

    - best loyalty program available by far (Sephora step up your loyalty prog game!!!)

    Cons

    - Head Office pushed for loyalty prog "opt-ins" (only applies to Beauty Boutiques) so much so, that they were being attained in dishonest ways

    - Head Office also rewarded said dishonest sales associates for their "high numbers" of opt-ins

    - miserable, bitter, insecure, dishonest associates poisoned the healthy, fun-loving work environment

    - a lot of illiterates work in retail (especially the beauty industry)

    Advice to ManagementAdvice

    - seldom do I find friendly and enthusiastic mgmt in beauty industry retail; my direct superior was truly under-appreciated by her own superiors

    - front shop mgmt, although i did not always have to report to them, were petty and catty; regularly picking on the same "weak" individuals

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    not

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Ken Caryl, CO
    Current Employee - Sales Associate in Ken Caryl, CO

    I have been working at Shoppers Drug Mart part-time for less than a year

    Pros

    good service, nice people, it was a good time it wasn't to hard it was a nice place to work

    Cons

    lots of time, it was a lot to handle butt you get use to it very easily

    Recommends
    Approves of CEO
  3.  

    I had an excellent experience at Shoppers Drug Mart.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Pharmacist  in  Toronto, OH
    Former Employee - Pharmacist in Toronto, OH

    I worked at Shoppers Drug Mart

    Pros

    The best reasons to work at Shoppers Drug Mart were the friendly workplace environment and the high salaries comparing to other companies.

    Cons

    The disadvantages of the company were the little vacation period and the extensive hours of operation comparing to other companies.

    Advice to ManagementAdvice

    I would like to advice you to open a single store of your company in Albania,Europe because Albania is a country model in Europe for the economical growth.The Prime Minister,Sali Berisha will help you to establish the new business there.The profits will come from the first year.The taxation system is the lowest in Europe.

    Recommends
    Approves of CEO
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  5.  

    SDM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL

    I have been working at Shoppers Drug Mart

    Pros

    work with really nice people
    discount is really handy
    location is excelleent
    the pay is good and the benefits are as well

    Cons

    management can be pretty difficult to deal with and pay cuts are rampant
    customers are pretty difficult to deal with as well

    Advice to ManagementAdvice

    improve managements ability
    stop pay cuts
    lower prices for fewer customer complaints
    more people to manage and run the store

    No opinion of CEO
  6.  

    Not what you think. Move on to the next job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Avoid If Possible.  in  Toronto, OH
    Current Employee - Avoid If Possible. in Toronto, OH

    I have been working at Shoppers Drug Mart

    Pros

    They are big company and you can get discounts.

    Cons

    Management team are only interested in maximizing stock options.

    Advice to ManagementAdvice

    Treat employees as part of the team

    Doesn't Recommend
    No opinion of CEO
  7.  

    Approachable employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Store Cashier  in  Toronto, ON (Canada)
    Current Employee - Front Store Cashier in Toronto, ON (Canada)

    I have been working at Shoppers Drug Mart part-time for less than a year

    Pros

    I learned how to work on Lottery Machine. Learn about Optimum Cards. There is a lot of promotions.

    Cons

    Doing the changes on prices for promotions everyday.

    Advice to ManagementAdvice

    Consider someone working as File Maintenance regular check of price tags.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Needs some management skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cash Supervisor  in  Kelowna, BC (Canada)
    Current Employee - Cash Supervisor in Kelowna, BC (Canada)

    I have been working at Shoppers Drug Mart full-time for more than a year

    Pros

    I work here cause it is close to home. The benefits and discounts are good if you can get full time. The people I work with are great.

    Cons

    My biggest challenges are the hours. Also I find the communication in the store needs a lot of work.

    Advice to ManagementAdvice

    I think that the upper management should connect more with the employees and look at what employees need to balance their home life. I find at my age the working nights then having to open is not fair.

    Negative Outlook
    No opinion of CEO
  9.  

    good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cosmetic Manager  in  Toronto, ON (Canada)
    Current Employee - Cosmetic Manager in Toronto, ON (Canada)

    I have been working at Shoppers Drug Mart full-time for more than 10 years

    Pros

    professional, high standards, fair pay

    Cons

    high demands, work life balance difficult at times

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Cosmetic Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shoppers Drug Mart

    Pros

    30 percent discount.
     Store manager was amazing but also left

    Cons

    Too much work not enough manpower. I worked a large formate store by myself most of the time ( got 14 hours a week for merchandizing). Was expected to do all the ordering, daily lowstock, cycle counts, planos, schedules, meet with reps, gather returns, monthly counts of all derm lines and fragrance, put out daily orders, plan galas, keep lockup tidy, manager paperwork, house keeping of department, all of this while trying to meet targets and supply customers with good customer service . Also on my own time expected go on Shoppers University. What a joke how can they expect so much but give so little I was paid $16 @ forty hours but worked anywhere from 44-46 hours. I left 2 hours early once and lost two hours pay.

    Advice to ManagementAdvice

    Associate needs to appreciate employees more and pay them for their hard work.

  11.  

    Great people, lack luster senior mgmt in some areas, lots of room for improvement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technology Analyst  in  Toronto, ON (Canada)
    Former Employee - Technology Analyst in Toronto, ON (Canada)

    I worked at Shoppers Drug Mart full-time for more than 3 years

    Pros

    Many wonderful coworkers! Good working conditions. Role can be as challenging as one wishes to make it, but you have to ask and push. Flexible work hours. Some excellent managers, I was lucky to have one!

    Cons

    Executive IT management fails to see technology as a differentiator in the industry, or if they see it they lack the drive to get projects focused on advancements.
    Decision making time lines at senior mgmt levels are very slow and often impact projects, but the projects are still required to deliver on time, usually at the expense of quality.
    Internal squabbles and power struggles between IT ops and IT projects make the environment toxic.
    Some managers and their staff just don't care and are going through the motions, the senior management allows this to continue.
    Some senior/executive mgmt are very focused on making sure they look like stars but care little who they step on to accomplish that.

    Advice to ManagementAdvice

    Listen to your technology professionals that have the ideas to advance the business from a technology (mobile, online, back office) point of view. Shoppers is so far behind.
    Turf poor managers and their lazy staff.
    From executive management on down to front line staff, stop just talking the talk, start walking the walk. Values are more than a poster on a wall!

    Recommends
    Neutral Outlook
    Disapproves of CEO

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