Shoppers Drug Mart Reviews

Updated August 26, 2015
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3.3
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Recommend to a friend
Approve of CEO
Shoppers Drug Mart President & CEO Domenic Pilla
Domenic Pilla
83 Ratings

Pros
  • 30% discount on regular priced items (in 29 reviews)

  • The discount is great, the software is easy, the tasks are repetitive, and the ability to move departments within a single store is amazing (in 12 reviews)

Cons
  • Head office knows about the issue but will not change it (in 16 reviews)

  • Labour hours are often inadequate, customer service is poor as a result (in 11 reviews)

More Pros and Cons

427 Employee Reviews

Sort: Popular Rating Date
  1. Advertising

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Former Employee - Anonymous Employee in Colorado Springs, CO

    I worked at Shoppers Drug Mart (Less than a year)

    Pros

    Excellent pay and benefits with excellent work and home life.

    Cons

    Only in Canada, wish they would come to the U.S.


  2. Helpful (4)

    Beauty Boutique Expert - had an amazing team, enjoyed working with the products.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Beauty Boutique Expert
    Former Employee - Beauty Boutique Expert
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Shoppers Drug Mart full-time (More than 3 years)

    Pros

    - seeing new products before they hit the shelves - opportunity for promotion - my direct superior valued my opinions and ideas - majority of beauty associates (young and mature) were absolutely lovely to work alongside - best loyalty program available by far (Sephora step up your loyalty prog game!!!)

    Cons

    - Head Office pushed for loyalty prog "opt-ins" (only applies to Beauty Boutiques) so much so, that they were being attained in dishonest ways - Head Office also rewarded said dishonest sales associates for their "high numbers" of opt-ins - miserable, bitter, insecure, dishonest associates poisoned the healthy, fun-loving work environment - a lot of illiterates work in retail (especially the beauty industry)

    Advice to Management

    - seldom do I find friendly and enthusiastic mgmt in beauty industry retail; my direct superior was truly under-appreciated by her own superiors - front shop mgmt, although i did not always have to report to them, were petty and catty; regularly picking on the same "weak" individuals


  3. Helpful (1)

    not

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Ken Caryl, CO
    Current Employee - Sales Associate in Ken Caryl, CO
    Recommends
    Approves of CEO

    I have been working at Shoppers Drug Mart part-time (Less than a year)

    Pros

    good service, nice people, it was a good time it wasn't to hard it was a nice place to work

    Cons

    lots of time, it was a lot to handle butt you get use to it very easily


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    I had an excellent experience at Shoppers Drug Mart.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pharmacist in Toronto, OH
    Former Employee - Pharmacist in Toronto, OH
    Recommends
    Approves of CEO

    Pros

    The best reasons to work at Shoppers Drug Mart were the friendly workplace environment and the high salaries comparing to other companies.

    Cons

    The disadvantages of the company were the little vacation period and the extensive hours of operation comparing to other companies.

    Advice to Management

    I would like to advice you to open a single store of your company in Albania,Europe because Albania is a country model in Europe for the economical growth.The Prime Minister,Sali Berisha will help you to establish the new business there.The profits will come from the first year.The taxation system is the lowest in Europe.


  6. SDM

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL
    No opinion of CEO

    Pros

    work with really nice people discount is really handy location is excelleent the pay is good and the benefits are as well

    Cons

    management can be pretty difficult to deal with and pay cuts are rampant customers are pretty difficult to deal with as well

    Advice to Management

    improve managements ability stop pay cuts lower prices for fewer customer complaints more people to manage and run the store


  7. Not what you think. Move on to the next job

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Avoid If Possible in Toronto, OH
    Current Employee - Avoid If Possible in Toronto, OH
    Doesn't Recommend
    No opinion of CEO

    Pros

    They are big company and you can get discounts.

    Cons

    Management team are only interested in maximizing stock options.

    Advice to Management

    Treat employees as part of the team


  8. Cosmetics Merchandiser

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Get to work very Independently

    Cons

    No commission even though expected to assist customers

    Advice to Management

    Flexible hours


  9. Helpful (1)

    Good place to work at.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier/Merchandiser in New Westminster, BC (Canada)
    Former Employee - Cashier/Merchandiser in New Westminster, BC (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Shoppers Drug Mart part-time (Less than a year)

    Pros

    Friendly staff. Good working conditions. Every day is a new experience - it doesn't get boring.

    Cons

    Must work fast. If you can't, you're out. Occasionally poor training for first-time workers.

    Advice to Management

    Introduce a dedicated training or orientation program.


  10. Cosmetician

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Shoppers Drug Mart part-time

    Pros

    -Great team to work with -30% employee discount - Pay is a bit more than minimum wage, and commission on sales as well -the training they offer is a plus!

    Cons

    -not always flexible with shifts -shift might end at midnight


  11. Associate Dependent - Great Team though

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandiser in Markham, ON (Canada)
    Former Employee - Merchandiser in Markham, ON (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Shoppers Drug Mart full-time (More than a year)

    Pros

    Flexible schedules, reasonable hours of operation, consistent hours weekly.

    Cons

    Some corporate policies/planogram changes seem unnecessary, receiving (especially dairy and eggs) is a bit messy.



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