Shoppers Drug Mart

  www.shoppersdrugmart.ca
  www.shoppersdrugmart.ca

Shoppers Drug Mart Reviews

Updated November 15, 2014
Updated November 15, 2014
326 Reviews
3.3
326 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Shoppers Drug Mart President & CEO Domenic Pilla
Domenic Pilla
62 Ratings

Review Highlights

Pros
  • 30% discount was nice for buying light groceries and cosmetics (in 28 reviews)

  • 30% discount is great, but that's the only pro I can think of (in 12 reviews)


Cons
  • Head office putting too much work, no time to actually enjoy the job (in 16 reviews)

  • When do I have time actually to serve customers and provide superior customer service (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Beauty Boutique Expert - had an amazing team, enjoyed working with the products.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Beauty Boutique Expert
    Former Employee - Beauty Boutique Expert

    I worked at Shoppers Drug Mart full-time (more than 3 years)

    Pros

    - seeing new products before they hit the shelves

    - opportunity for promotion

    - my direct superior valued my opinions and ideas

    - majority of beauty associates (young and mature) were absolutely lovely to work alongside

    - best loyalty program available by far (Sephora step up your loyalty prog game!!!)

    Cons

    - Head Office pushed for loyalty prog "opt-ins" (only applies to Beauty Boutiques) so much so, that they were being attained in dishonest ways

    - Head Office also rewarded said dishonest sales associates for their "high numbers" of opt-ins

    - miserable, bitter, insecure, dishonest associates poisoned the healthy, fun-loving work environment

    - a lot of illiterates work in retail (especially the beauty industry)

    Advice to ManagementAdvice

    - seldom do I find friendly and enthusiastic mgmt in beauty industry retail; my direct superior was truly under-appreciated by her own superiors

    - front shop mgmt, although i did not always have to report to them, were petty and catty; regularly picking on the same "weak" individuals

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    not

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Ken Caryl, CO
    Current Employee - Sales Associate in Ken Caryl, CO

    I have been working at Shoppers Drug Mart part-time (less than an year)

    Pros

    good service, nice people, it was a good time it wasn't to hard it was a nice place to work

    Cons

    lots of time, it was a lot to handle butt you get use to it very easily

    Recommends
    Approves of CEO
  3.  

    I had an excellent experience at Shoppers Drug Mart.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Pharmacist in Toronto, OH
    Former Employee - Pharmacist in Toronto, OH

    I worked at Shoppers Drug Mart

    Pros

    The best reasons to work at Shoppers Drug Mart were the friendly workplace environment and the high salaries comparing to other companies.

    Cons

    The disadvantages of the company were the little vacation period and the extensive hours of operation comparing to other companies.

    Advice to ManagementAdvice

    I would like to advice you to open a single store of your company in Albania,Europe because Albania is a country model in Europe for the economical growth.The Prime Minister,Sali Berisha will help you to establish the new business there.The profits will come from the first year.The taxation system is the lowest in Europe.

    Recommends
    Approves of CEO
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  5.  

    SDM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL

    I have been working at Shoppers Drug Mart

    Pros

    work with really nice people
    discount is really handy
    location is excelleent
    the pay is good and the benefits are as well

    Cons

    management can be pretty difficult to deal with and pay cuts are rampant
    customers are pretty difficult to deal with as well

    Advice to ManagementAdvice

    improve managements ability
    stop pay cuts
    lower prices for fewer customer complaints
    more people to manage and run the store

    No opinion of CEO
  6.  

    Not what you think. Move on to the next job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Avoid If Possible. in Toronto, OH
    Current Employee - Avoid If Possible. in Toronto, OH

    I have been working at Shoppers Drug Mart

    Pros

    They are big company and you can get discounts.

    Cons

    Management team are only interested in maximizing stock options.

    Advice to ManagementAdvice

    Treat employees as part of the team

    Doesn't Recommend
    No opinion of CEO
  7.  

    Good part-time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Shoppers Drug Mart part-time

    Pros

    -always something to do
    -form relationships with regulars
    -employee discount
    -professional growth; can learn how to do things from different departments
    -teamwork effort

    Cons

    -promotion only occurs if you ask
    -time-off policies; stingy around holidays
    -inconsistent training
    -failure to make projected sales = labour hours slashed

    Advice to ManagementAdvice

    -consider consistent training so everybody is on the same page

    No opinion of CEO
  8. 1 person found this helpful  

    I've been working at Shopper's for about two months now; it's been a mostly very positive experience so far and I look forward to a long career
    here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Oshawa, ON (Canada)
    Current Employee - Cashier in Oshawa, ON (Canada)

    I have been working at Shoppers Drug Mart part-time (less than an year)

    Pros

    The staff is friendly and upbeat, the supervisors and managers are as well for the most part. Hands on training allows you to learn quickly and pick it up easily. Someone is always around to answer questions and help out. Shopper's is a very professional environment and the store is ALWAYS very clean, tidy and well organized. The manager is an amazing person and posts the schedules well in advance.

    Cons

    The supervisors often have different standards and opinions on how things should be done. You're expected to do a lot of things at once even when it's not possible to multitask so much.
    These are problems that could easily be fixed.

    Advice to ManagementAdvice

    Outline job specifications a bit more clearly and keep your expectations less complicated and more realistic.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Great work culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Store Supervisor in Edmonton, AB (Canada)
    Former Employee - Front Store Supervisor in Edmonton, AB (Canada)

    I worked at Shoppers Drug Mart part-time (more than 3 years)

    Pros

    Working with Co-workers -- work culture had a significant impact on why I stayed there for four years.

    Cons

    Management cutting hours to reduce costs also reduces number of workers. I worked there for four years, and by the time I left I took on a Merchandising role with my Supervisor role to make up for "not enough people".

    Advice to ManagementAdvice

    I suggest benefits to keep part-time employees longer and reduce turnover.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    It was good

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shoppers Drug Mart part-time (less than an year)

    Pros

    Generally the people were all nice, and the work training was done well, and left me feeling prepared for the job

    Cons

    The rate of pay was only slightly higher than minimum wage, even though it was significantly more responsibility. For being one of the most profitable companies in Canada, Shoppers should pay their employees more than minimum wage

    Advice to ManagementAdvice

    Management was generally nice

  11.  

    Part-time store manager

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shoppers Drug Mart full-time (less than an year)

    Pros

    -Reasonable pay compared to other stores/supermarkets
    -Ability to change shifts

    Cons

    -Could be very busy
    -Limited career path (the best option at the moment was to get promoted to a full-time store manager, but it gets very difficult to move up beyond that)

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