Shoppers Drug Mart Reviews

Updated June 27, 2015
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3.3
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Recommend to a friend
Approve of CEO
Shoppers Drug Mart President & CEO Domenic Pilla
Domenic Pilla
75 Ratings

Pros
  • 30% discount on regular priced items (in 29 reviews)

  • The discount is great, the software is easy, the tasks are repetitive, and the ability to move departments within a single store is amazing (in 12 reviews)

Cons
  • Head office knows about the issue but will not change it (in 16 reviews)

  • Labour hours are often inadequate, customer service is poor as a result (in 11 reviews)

More Pros and Cons

388 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (4)

    Beauty Boutique Expert - had an amazing team, enjoyed working with the products.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Beauty Boutique Expert
    Former Employee - Beauty Boutique Expert

    I worked at Shoppers Drug Mart full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    - seeing new products before they hit the shelves

    - opportunity for promotion

    - my direct superior valued my opinions and ideas

    - majority of beauty associates (young and mature) were absolutely lovely to work alongside

    - best loyalty program available by far (Sephora step up your loyalty prog game!!!)

    Cons

    - Head Office pushed for loyalty prog "opt-ins" (only applies to Beauty Boutiques) so much so, that they were being attained in dishonest ways

    - Head Office also rewarded said dishonest sales associates for their "high numbers" of opt-ins

    - miserable, bitter, insecure, dishonest associates poisoned the healthy, fun-loving work environment

    - a lot of illiterates work in retail (especially the beauty industry)

    Advice to Management

    - seldom do I find friendly and enthusiastic mgmt in beauty industry retail; my direct superior was truly under-appreciated by her own superiors

    - front shop mgmt, although i did not always have to report to them, were petty and catty; regularly picking on the same "weak" individuals


  2. Helpful (1)

    not

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Ken Caryl, CO
    Current Employee - Sales Associate in Ken Caryl, CO

    I have been working at Shoppers Drug Mart part-time (Less than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    good service, nice people, it was a good time it wasn't to hard it was a nice place to work

    Cons

    lots of time, it was a lot to handle butt you get use to it very easily


  3. I had an excellent experience at Shoppers Drug Mart.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pharmacist in Toronto, OH
    Former Employee - Pharmacist in Toronto, OH

    I worked at Shoppers Drug Mart

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    The best reasons to work at Shoppers Drug Mart were the friendly workplace environment and the high salaries comparing to other companies.

    Cons

    The disadvantages of the company were the little vacation period and the extensive hours of operation comparing to other companies.

    Advice to Management

    I would like to advice you to open a single store of your company in Albania,Europe because Albania is a country model in Europe for the economical growth.The Prime Minister,Sali Berisha will help you to establish the new business there.The profits will come from the first year.The taxation system is the lowest in Europe.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. SDM

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL

    I have been working at Shoppers Drug Mart

    No opinion of CEO
    No opinion of CEO

    Pros

    work with really nice people
    discount is really handy
    location is excelleent
    the pay is good and the benefits are as well

    Cons

    management can be pretty difficult to deal with and pay cuts are rampant
    customers are pretty difficult to deal with as well

    Advice to Management

    improve managements ability
    stop pay cuts
    lower prices for fewer customer complaints
    more people to manage and run the store


  6. Not what you think. Move on to the next job

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Avoid If Possible in Toronto, OH
    Current Employee - Avoid If Possible in Toronto, OH

    I have been working at Shoppers Drug Mart

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    They are big company and you can get discounts.

    Cons

    Management team are only interested in maximizing stock options.

    Advice to Management

    Treat employees as part of the team


  7. Haven't started yet as I'm still finishing my employment with my current employer.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier/Merchandiser in Vancouver, BC (Canada)
    Current Employee - Cashier/Merchandiser in Vancouver, BC (Canada)

    I have been working at Shoppers Drug Mart full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    If you get in with the right store, there is lots of opportunity for advancement.
    Great managers!
    Great associate discount! Effective immediately. Excellent medical and dental benefits.

    Cons

    Too soon to say. I haven't started yet. I will update this review once I start working in less than two weeks.


  8. Cosmetician

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shoppers Drug Mart

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very friendly staff. Very thoroughly training. Good discounts.

    Cons

    Part time hours not consistent.


  9. Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Calgary, AB (Canada)
    Former Employee - Customer Service Representative in Calgary, AB (Canada)

    I worked at Shoppers Drug Mart part-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great customer service experience, helpful team, and discounts on merchandise. Also, an opportunity to grow into a higher position

    Cons

    Seniority will always get the best hours and you will get whats left over. Which means that you may not get as many hours as you want.


  10. Cashier

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Shoppers Drug Mart part-time (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Personally, all my co workers that I work with every time I'm working are like family to me. Almost half of my coworkers don't even keep locks on their lockers. We're pretty happy working together. One thing I'd like to add to that though, is that your co workers are really the ones that make working there worth it; once you have several terrible experiences with some wretched customers already, you'll find actually serving the public to be disgusting and possibly scarring if you let them get to you like I did as sweet little innocent me starting out. Again, your co workers should always be people you are comfortable with and enjoy working with, or else you'll find difficulty in enjoying your job, placement, and wanting to keep your job and not quitting.

    Cons

    As a con relate to your experience serving the public, I would definitely, as a already have, discourage friends from working there just because of how horrible it is having to stand the customers there. It would be much different if it was in a clothing store, because people may only be browsing and many won't buy anything the first time they walk in, but when your customers are coming in for certain things and anything goes wrong like they may ha ve believed an item was on for a different sale price even though it clearly states that it is for a different day, they will still cause a scene and make it seem like you, as in the company, are doing something wrong or made a mistake? Most of the time the customers are idiots that get their only joy of the week from abusing us in our position. Anyway. I feel like I was only trained and prepared for proper transaction conduct and requirements, however I was in no way warned about the treatment I would receive from customers.. I wasn't told how exactly to diffuse an angry and aggressive customer, nor specific things I needed to know, such as not charging Shoppers employees for bags, or even that customers don't recieve optimum points for things like gift cards (except SDM gift cards) or stamps etc.

    Advice to Management

    More thorough training for all aspects would be quite valuable for the customer's experience and the new employee's experience with getting used to how to do their job.


  11. Solution Architect

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Shoppers Drug Mart full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good culture, location, and benefits

    Cons

    Sometimes disorganized, requires more infrastructure investment

    Advice to Management

    More structure



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