Shoppers Drug Mart Reviews

Updated July 27, 2015
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3.3
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Recommend to a friend
Approve of CEO
Shoppers Drug Mart President & CEO Domenic Pilla
Domenic Pilla
81 Ratings

Pros
  • 30% discount on regular priced items (in 29 reviews)

  • The discount is great, the software is easy, the tasks are repetitive, and the ability to move departments within a single store is amazing (in 12 reviews)

Cons
  • Head office knows about the issue but will not change it (in 16 reviews)

  • Labour hours are often inadequate, customer service is poor as a result (in 11 reviews)

More Pros and Cons

413 Employee Reviews

Sort: Popular Rating Date
  1. Good Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier
    Former Employee - Cashier

    I worked at Shoppers Drug Mart (More than a year)

    Recommends
    Recommends

    Pros

    It was quite an easy job, but I worked at a smaller store.

    Cons

    During slow times it was extremely boring.


  2. Really bad conditions at times

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Toronto, ON (Canada)
    Former Employee - Cashier in Toronto, ON (Canada)

    I worked at Shoppers Drug Mart part-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    The discount was pretty good and come of my co-workers really in fact pretty awesome

    Cons

    I really hated how our store wasn't busy, so they wouldn't schedule that many cashiers, but when the lines got busy and customers got mad, the cashiers got in trouble for it. It's not the cashiers fault if the lines.. stop being so cheap and put another cashier on a shift. Also, I really hated how the make up department always gave cashiers trouble for cashing out customers with make up products because it reduced their sales. I understand.. but what are you going to do force customers to purchase products on the other side? Also, another thing I really hated it, is that cashiers don't get paid to cash out till. so if you end your shfit at 12, you don't get paid for that extra 15 minutes you spent counting till. Actually, the worst.

    Advice to Management

    Actually pay your employees for your time and stop being so cheap.


  3. Beauty Expert

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Beauty Expert in Spruce Grove, AB (Canada)
    Current Employee - Beauty Expert in Spruce Grove, AB (Canada)

    I have been working at Shoppers Drug Mart (More than 8 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great discount. Always something new. Rewarding dealing with customers.

    Cons

    Hard to find a middle ground with all employees. Many employees at different skill levels. Being open until midnight is not fun.

    Advice to Management

    Reward your employees who preform well. Get rid of employees that are not team players.


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  5. Beauty expert

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Beauty Boutique Expert in Guelph, ON (Canada)
    Current Employee - Beauty Boutique Expert in Guelph, ON (Canada)

    I have been working at Shoppers Drug Mart full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great management, time off when you need vacation, great discount, amazing team

    Cons

    Evenings and weekends - working midnights


  6. CASHIER

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Etobicoke, ON (Canada)
    Current Employee - Cashier in Etobicoke, ON (Canada)

    I have been working at Shoppers Drug Mart

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    amazing work environment, small and average speed

    Cons

    i don't think their are any cons unless you want don't like packing up grocery in bag

    Advice to Management

    n/a


  7. Advertising

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Former Employee - Anonymous Employee in Colorado Springs, CO

    I worked at Shoppers Drug Mart (Less than a year)

    Pros

    Excellent pay and benefits with excellent work and home life.

    Cons

    Only in Canada, wish they would come to the U.S.


  8. Cashier

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Ottawa, ON (Canada)
    Former Employee - Cashier in Ottawa, ON (Canada)

    I worked at Shoppers Drug Mart (Less than a year)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Employee discount and optimum points (Although this is the company's hidden agenda to get you buy more products from the store)

    Cons

    Long 8 hour shifts, needed to request days off 3 weeks in advance, minimum wage, not paid for any overtime or to cash out. The store was very busy and understaffed so company could make more money, but customers and employees suffered. Passport photos are a nightmare... We are not trained photographers and having to take someone's photo by the drink cooler in a very busy store that was always understaffed was dreadful.

    Advice to Management

    Advice to the multi-million (billion?) dollar company... Increase wages to a decent wage and employees would be happier and may stick around longer.


  9. Post Office clerk

    Former Employee - Post Office Clerk
    Former Employee - Post Office Clerk

    I worked at Shoppers Drug Mart

    Pros

    Some of the store are willing to train and give opportu

    Cons

    They don't give proper break because there was no overlapping in the schedules. They robbed the rights of the employees like working beyond their schedule hours without pay

    Advice to Management

    Be fair to the employees and give what is due to them


  10. Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Shoppers Drug Mart

    Pros

    Flexible schedule and good training ground.

    Cons

    Increase of salary should be based on employee performance instead of the standard rate


  11. Require strong customer service ability

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shoppers Drug Mart part-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Staffs are nice. Payment is acceptable

    Cons

    High work load and crazy customers

    Advice to Management

    Need to limit the Rx quantity for a day



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