Shoutlet

www.shoutlet.com

Shoutlet Reviews

Updated January 29, 2015
Updated January 29, 2015
23 Reviews
2.9
23 Reviews
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Mark Herrington
14 Ratings

Employee Reviews

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  1. 3 people found this helpful  

    Culture and Company Changed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shoutlet

    Pros

    Always in the know of anything new and exciting in the social media space. The technology has a lot more potential with the right people in place.

    Cons

    Low morale in the last year due to high turnover (both voluntary and involuntary). This space and industry has become too competitive and innovative for Shoutlet to keep up.

    Advice to ManagementAdvice

    Value your employees more.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 8 people found this helpful  

    Head, no, run for the hills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shoutlet full-time (more than 3 years)

    Pros

    The friends I've made are some of the best in my adult life. They are creative, smart, funny and they are being slowly crushed by this place.

    Sorry, pros. pros. pros. Hm.

    Flex PTO? Free soda? Cereal? A gaming room nobody uses? Those things are nice, I guess, but I'd take only 2 weeks vacation and some free tap water if it meant I felt valued and stable in my work life.

    Cons

    The lies. "No, we aren't going to lay anymore people off" cue third round of layoffs the next day. "We've had a record year" yeah, of layoffs, not hitting numbers and people resigning. "Here's all the amazing product components we have" now quickly build them so we don't get caught in our web of lies.

    Under, no, un-qualified management. Take a class on leadership and how to motivate employees. Learn how to communicate please, and this does not consist of yelling at or mocking employees to make your asinine points. They are smart, they know what they are talking about (most often they know more than you do). Stop acting like they are children that need a scolding. You need them to fix the messes you are making.

    What's the opposite of transparency. There are conversations that happen on a VP/c-suite level and then completely separate conversations that happen with the rest of the employees. And when discrepancies or questions come up, it's the fault of the employees, not management. It's time to start being honest with each other. Honest about the state of the business. Honest about what products are actually being worked on. Honest about what you are going to do to fix this, if anything. Get everybody on the same page and give them a sense of "we are all in this together" and that doesn't include "it sucks, we're all stressed, deal with it." Things are not lining up and your stories are not lining up and it's starting to show.

    Instability. People are fleeing at the rate of 1 - 2 resignations a week. Customers are being lost. Deals are being lost. Crazy (not crazy good) things are happening to the product. It is a direction-less mess and the people that can actually affect positive change and innovate aren't allowed to.

    There is a consistent air of "what is going to happen" that is hanging over the heads of everyone, whether they want to admit it or not. The future of this company is unclear.

    Advice to ManagementAdvice

    Management: Get with it. People are not happy. No, they are miserable, and they are leaving you high and dry. You cannot survive without them, not that you seem to care.

    Advice to the few real employees left: Get out, there is life after Shoutlet. It is happy and rewarding. Your blood pressure and personal life will thank you.

    Advice to people applying to Shoutlet: Don't do it. Just don't. Turn around and act like you never saw the job listing. The stuff you read probably wasn't true anyway.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 9 people found this helpful  

    Prepare the lifeboats

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shoutlet

    Pros

    The folks at Shoutlet are a talented and friendly bunch. The health plan is the best I've ever seen. Office perks include a basement gym, free cereal, beer, and soda.

    Cons

    The culture has rapidly eroded since we hired a new CEO in 2013. He came in and in his first month fired a bunch of amazing customer-facing people, then replaced them with executives who do nothing to better the company. This has happened twice more since then. They frame it as growing pains, but we all can see that the company is tanking and they are trying to sell it and get rich at the expense of the rest of us.

    This is a company of around 150, and 10-15 of them are VPs. This is not a recipe for success.

    Shoutlet is still very much a startup company, and that means that the reward should be worth the risk. It used to be...

    Talented people are leaving in droves. The ones who stay are trying to hold onto what it used to be, not the dwindling potential that they see.

    Everyone is afraid for their jobs. The smart ones are looking to leave.

    I do not anticipate Shoutlet being in business much longer.

    Advice to ManagementAdvice

    You've ruined this company with poor management. You've already lost dozens of amazing people, and the ones who are left have one foot out the door.

    Listen to your employees, and at least act like you care about them.

    Build a more stable and consistent product.

    Remember that great customer service will save you from your software's many problems, but only if your team enjoys being there.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Awesome place to work, steep growth trajectory, flexible schedules, fun people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Shoutlet

    Pros

    Shoutlet has a ton of highly intelligent and motivated people and a company vision that has put it amongst the leaders in the growing Enterprise Social Relationship Platform space. Those who work smart and take advantage of the opportunity in front of them will crush it from a job satisfaction and compensation standpoint. All of the support is in place at this company for a high achiever to succeed and everyone has a voice and a hand in creating company vision, culture, and success.

    Cons

    - Expected to work hard and be smart with resources, if you think that is a con Shoutlet isn't for you.
    - If you're not a progressive thinker and able to adapt to change, Shoutlet probably isn't for you.
    - If you don't like free beer, Shoutlet probably isn't for you.

    Advice to ManagementAdvice

    Continue to stay on the cutting edge of technology development, keep investing heavily in an already great product.
    Continue to maintain the best onboarding and customer service in the industry.
    Keep thinking outside the box to come up with differentiators. Hire bright and creative thinkers.
    Continue to let negative attitudes leave and keep encouraging a positive culture and experience.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 7 people found this helpful  

    Poor leadership continues to be the downfall of this once promising company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shoutlet full-time (more than a year)

    Pros

    Above average office perks in the form of food and beverage and flexible PTO. The social relationship platform space is exciting and still has a fair amount of opportunity for innovation.

    Cons

    - Compensation is not competitive
    - Lack of strategy and product vision since the new CEO took over.
    - Poor leadership and communication from the C-suite and managements teams, the result of which is a staff that is not unified towards a common goal. Management does not hold themselves accountable for the failures of the company which is a sure sign that they lack the confidence to be effective leaders.
    - Career development is not a priority for the company so you should expect to do the job you are hired to do no matter how ambitious or talented you are. The company will not help you develop new skills outside of the context of your job.
    - Lack of growth opportunity which has lead to the exodus of the smart and talented individuals who once made the company a great place to work. The only viable upward mobility strategy seems to be moving to another company.

    Advice to ManagementAdvice

    Don't stand by in the hope that those in leadership positions will someday figure out how to lead. You need to identify the places that you are failing to achieve excellence and hold the VP team accountable.

    If you want to be something other than a stepping stone for talented people or a resting place for the un-ambitious, you need to take career development more seriously.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 6 people found this helpful  

    It is so sad to see how the new CEO ran this company into the ground

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Madison, WI
    Former Employee - Anonymous Employee in Madison, WI

    I worked at Shoutlet full-time (more than 3 years)

    Pros

    They are all long gone.

    Cons

    Management likes to call it "growing pains" but the truth is that this company stopped growing the minute the new CEO took the leadership role. There have been many layoffs and the great people that were actually selling all left long ago. The "new" sales team are a bunch of old dinosaurs and have not managed to sell the large logo or enterprise deals that their "experience" or resume promised, but they do eat up large expense accounts and take mega salaries. No big surprise that the CEO hired a bunch of his old drinking buddies and no big surprise that they are not doing a thing for the company. The CEO has never been a CEO before, he is an old school sales guy trying to change Shoutlet into a data company. Neither of which is working. It is so sad to see what has happened to this company.

    Advice to ManagementAdvice

    - Stop giving out stock like it is out of style
    - Quit denying that you are failing, the numbers don't lie.
    - Firesale

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 8 people found this helpful  

    Disheartened, Frustrated, No Faith

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Shoutlet full-time (more than 3 years)

    Pros

    Very few
    Beer and cereal don't make up for a failing culture and management.

    Cons

    A software tool with a scattered outlook, trying to do too much at once and not doing any of it well.
    People making decisions on the tool who don't understand the industry & operate in a bubble. They are steering the company in the wrong direction.
    A sales philosophy of over-promise and under-deliver that leads to customers who aren't happy with the tool.
    Upper management that is totally disconnected to the actual people doing the work and doesn't understand how to motivate outside of fear.
    A lot of layoffs and an expectation that the same level of work will continue to get done.
    No clear direction on a strategy for the company, for keeping employees happy, or for making a software tool that people are excited about and believe in.

    Advice to ManagementAdvice

    There are some smart & creative people in the trenches. You need to recognize that.
    Stop dictating and start letting them think, they could turn the platform and the company around.
    Change is a part of any growing company, but it takes a certain type of leadership team to guide a company through that change and the rest of the company has to have faith in them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 9 people found this helpful  

    Every day is groundhog day

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shoutlet

    Pros

    Very intelligent and talented co-workers, flexible PTO policy, cereal bar, soda machine.

    Cons

    New management is taking this place for a ride. People who are actually producing work are being laid off, perks around the office are being cut, while executives are hiring even more executives who are racking up huge expense reports. Very management/executive heavy organization.

    Advice to ManagementAdvice

    Stop asking employees to write positive Glassdoor reviews.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 6 people found this helpful  

    Run Away As Fast As You Can

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shoutlet full-time

    Pros

    Intelligent coworkers
    Office perks - cereal, coffee, soda
    Exciting, challenging industry

    Cons

    Weak personal growth opportunities
    Constant lay offs and threats
    "Core Values" that aren't followed or truly believed in by management
    Overworked, tired employees with low pay
    Culture is no longer a priority

    Advice to ManagementAdvice

    If you're going to take the time to develop Core Values - adhere to them! There is absolutely no transparency, balance and play are on the decline, employees do not feel respected, etc.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 7 people found this helpful  

    New leadership is very disconnected from rest of staff and industry as a whole

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shoutlet

    Pros

    The people I worked with directly are amazing; really smart and talented, have a great understanding of the industry.
    The flexible PTO (for some positions), soda machine, and cereal bar are nice perks.

    Cons

    The future of this company doesn't look promising; they haven't hit sales numbers / quotas once in 2014. They have gone through 3 big rounds of layoffs this year (roughly 10% of the company each time) with random groups of layoffs in between - but hired multiple people into VP or C-level positions almost immediately after all of them. In addition to the layoffs, many very talented people in key positions have voluntarily left the company.

    The executive team is large, but does not provide great leadership for the rest of the staff. The product roadmap is driven almost completely by executives who are very disconnected from the company and the industry as a whole.

    Overall, the environment feels very chaotic and unstable. The radical shifts in direction and constant pressure to work later and longer hours seem very panicked.

    Advice to ManagementAdvice

    You have very smart and talented people who aren't in director, VP, or C-level positions. You should recognize that, treat them well, and try to keep them there. They really understand the market and are your biggest asset.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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