Shutterfly Reviews in Phoenix, AZ

Updated June 24, 2014
Updated June 24, 2014
179 Reviews
3.8
179 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Shutterfly President, CEO, and Director Jeff Housenbold
Jeff Housenbold
113 Ratings

Review Highlights

Pros
  • Opportunity to make an immediate impact in your area; good compensation; good work-life balance (in 19 reviews)

  • Was a fun place to work - very cool products & solid management team (in 12 reviews)


Cons
  • Sometimes it can be very challenging when it comes to work-life balance (in 5 reviews)

  • Good old boys club in senior management (in 6 reviews)

More Highlights

7 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Great company, lots of fun perks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Production Designer  in  Tempe, AZ
    Current Employee - Production Designer in Tempe, AZ

    I have been working at Shutterfly full-time for less than a year

    Pros

    Good pay, supportive management, fun perks, (free catered lunches for holidays and during peak season)

    Cons

    Long Holiday hours with very repetitive work. You are on a quota system to get cards proofed and perfected and off to print, which is difficult if you really want to do a primo job for the customer. If you don't mind sitting in front of a computer for 70 hours a week doing the same thing over and over again, this is a great place to work.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 4 people found this helpful  

    More work less pay and it is getting worse.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Phoenix, AZ
    Former Employee - Customer Service Representative in Phoenix, AZ

    I worked at Shutterfly full-time for more than a year

    Pros

    Free junk food but they are even cutting back on that.

    Cons

    The company is obsessing on their billion dollar sales goals. Management cashes in but nothing for workers.

    Advice to ManagementAdvice

    You don't listen so why offer?

    Neutral Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Client Services Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Services Representative  in  Phoenix, AZ
    Current Employee - Client Services Representative in Phoenix, AZ

    I have been working at Shutterfly full-time for more than a year

    Pros

    You will learn about digital printing

    Cons

    Not a lot of room for growth.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5. 10 people found this helpful  

    Great people, terrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at Shutterfly

    Pros

    - Decent benefits package: life, health, dental, vision insurance options are very reasonable.
    - Cheap snacks and free soda, plus good amount of "fun" activities for employees during the year (barbeques, parties, sports events, etc)
    - Free and discounted products from the website twice a year
    - Super nice people at low and mid levels (base pay workers in manufacturing, engineers, etc), most folks here are dedicated, passionate, trustworthy, and competent.
    - Recognition program allows employees to recognize noteworthy achievements of other employees directly.
    - Relatively open atmosphere - easy to talk with other people, and use of technology to communicate is good, just wish it was used more by upper management instead of only by the underlings.
    - Family friendly: the company is very forgiving when it comes to kids' appointments or school events. They provide time off and maternity/paternity leave (at least per law, in some cases a little nicer I think). However, see the note below.
    - Trying to be eco-friendly in some ways. Quite a bit of recycled product is used in manufacturing and the manufacturing facilities practice good methods to make sure that as much as possible that is recyclable, gets recycled. More could be done, of course, but at least it is a start.

    Cons

    - Huge discrepancy in executive compensation vs. everyone else. Executives get millions of shares of stock and large salaries quarterly and yearly, whereas most employees get very few if any stock options and have much lower pay rates, even though we put in a lot more hours and a lot more heartache. Mostly happened after we went public on the stock market.
    - Impossible to get ahead. 5+ years of dedicated HARD work and still no promotion or professional development plan of any kind. Once you are in, you are stuck, and can expect new upper management to be hired from outside the company (major bummer).
    - "Work / Life Balance" is way off. Company operates 24 / 7 but employees get no respite.
    - Bonus structure is effectively non-existent. After many years of trying to get a reasonable, regulated bonus structure (pay for performance, etc) one still does not exist (at least in my department)
    - Outsourcing is terrible, whether it is engineering, customer service, or manufacturing. Loss of quality controls, coordinated and consistent training, difficult to maintaining levels of service and communication.
    - Turning into a place that micro-manages, but has terrible management skills at the same time. Not a good combination. Was much better before we went public on the stock market, it felt more like a 'family' of people working together to create incredible products and services, now it feels more like your typical Fortune 500 company that doesn't care as much about its workers as people as it does in turning the biggest profits, regardless of the 'human cost'.
    - Marketing team needs to be fired. They don't think about the 'big picture' when doing things, and often end up causing huge headaches to other parts of the company like customer service and manufacturing, yet there are never any repercussions.
    - Mostly family friendly: it would be really nice if the company offered on-site or subsidized childcare. More and more companies are doing this, and are finding that it really helps boost productivity therefore lowering costs.

    Advice to ManagementAdvice

    Share the wealth guys... It is entirely unfair for you to receive more shares of stock per year than the rest of us combined. Remember that without the 'little people' (you know, the ones that physically produce product and stand up for 10 hours a day, or the ones that sit behind computer screens writing and reviewing code, or the ones that talk to your customers and make them happy) you would be nowhere and have no stock options or be able to send your children to $50k/year pre-schools. Many of us are barely scraping by; share the wealth a little bit more - perhaps a yearly stock option grant to all employees regardless of 'title' of even something as small as 500 or 1000 shares would be nice. If you can afford to sell 25,000 shares a quarter and still have leftovers, you can afford to share a few of those with the rest of us.

    Disapproves of CEO
  6. 2 people found this helpful  

    Very unprofessional and they don't trust there employees !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - CMT  in  Phoenix, AZ
    Former Employee - CMT in Phoenix, AZ

    I worked at Shutterfly

    Pros

    "To learn to appreciate a real job in the end ! And to appreciate good people who aren't backstabbers".

    Cons

    Seating designed to watch you, No privacy, no cubicles just open space. Micro management they treat you like a child.

    Advice to ManagementAdvice

    Better training program and a better trainer that isn't a backstabber and knows how to loosen up and have fun.

    Doesn't Recommend
  7.  

    I really like working for this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Lead  in  Phoenix, AZ
    Current Employee - Lead in Phoenix, AZ

    I have been working at Shutterfly

    Pros

    Employer:
    cares about quality
    cares about employees
    lots of perks
    secure-coming is growing!
    Unlike places who talk the talk, Shutterfly does care about these things from top management down. They commit to their employees with lots of training.

    Cons

    Its seasonal, so there are lots of temporary workers hired by another company. There is lots of time spent training, often on folks who never come back again.

    Advice to ManagementAdvice

    Communication at the lower level is sketchy. Shift Managers communicate different amounts, so lots of information is gained through the old rumour mill.

    Recommends
    Approves of CEO
  8.  

    Shutterfly ROCKS!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Final Assembly Lead  in  Phoenix, AZ
    Current Employee - Final Assembly Lead in Phoenix, AZ

    I have been working at Shutterfly

    Pros

    The best place to work. Great Training and tools provided to allow each one to succed.

    Cons

    Lunch time is limited to 20 min. could be longer

    Advice to ManagementAdvice

    Expand lunch to 30 min.

    Recommends
    Approves of CEO

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