Shutterfly Reviews

Updated July 2, 2015
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3.3
Rating Trends
Recommend to a friend
Approve of CEO
Shutterfly President, CEO, and Director Jeff Housenbold
Jeff Housenbold
138 Ratings

Pros
  • Decent work-life balance for the most part (in 19 reviews)

  • Great people, fun environment, good pay (in 11 reviews)

Cons
  • Mediocre benefits package - average salaries, weak bonus scheme, and no 401K match (in 4 reviews)

  • This causes constant schedules changes and long hours (in 6 reviews)

More Pros and Cons

227 Employee Reviews

Sort: Popular Rating Date
  1. Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Fort Mill, SC
    Former Employee - Customer Service Representative in Fort Mill, SC

    I worked at Shutterfly

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    easy going workplace, great training program, nice desk and atmosphere, and easy work. great opportunity to make money

    Cons

    the usual customer service stress, christmas time sucked. i was a temp employee so they let over 1200 people go. there was not enough management and supervisors there to help you because everyone was so busy around the holidays

    Advice to Management

    hire more people during the holidays


  2. Truth amongst happiness

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shutterfly full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great company with huge growth and an awesome vision towards the future!

    Cons

    Forgetting about the lower paid people who've dedicated 10 plus years here...

    Advice to Management

    Really get to know your managers in certain departments more carefully. Show up unannounced at various hours, you'll learn much!


  3. Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Redwood City, CA
    Current Employee - Director in Redwood City, CA

    I have been working at Shutterfly full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work/life balance, super nice people, C-level approachable and open to new ideas

    Cons

    Small company so limited engineering resources,

    Advice to Management

    Improve recruiting department's skills re: technical hires


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  5. Marketing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Shutterfly full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Passionate people
    Cool products
    Creative and fun work culture

    Cons

    Similar to other small companies that grew fast - growth pains when it comes to processes and decision making
    Fast paced, quarterly cycle, lack of cross-team incentives leads to churn, frustration and politics

    Advice to Management

    Coaching at senior management level to develop better managers
    Value and invest in mid-level talent


  6. Quality Assurance Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Mountain View, CA
    Former Contractor - Anonymous Contractor in Mountain View, CA

    I worked at Shutterfly as a contractor (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great startup atmosphere, free snacks & drinks, competitive wage.

    Cons

    Hours can be long during the holiday season but it's to be expected.

    Advice to Management

    Get to know your associates better, even the ones who may not end up being there long due to contract work.


  7. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Shutterfly full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A fun company that is always looking to improve. Fairly laid back atmosphere. They are always looking for feedback and ways to improve. They seem to listen and use the feedback.

    Cons

    Need a flexible schedule and during Q4 you have work 10-12 hour days.

    Advice to Management

    Test products and systems with the employees first to work out any flaws before releasing to the public.


  8. Not so sure

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Phoenix, AZ
    Current Employee - Customer Care Representative in Phoenix, AZ

    I have been working at Shutterfly

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    There are great benefits and people to work with. If you know the right people and get in with the right crowd you can have lots of opportunity for growth. There is overtime offered and VTO when available. There are fun events for the employees and comfortable work environments. It is a forward thinking company that continues to grow and has not been hit by the economy. If money is not a priority and career growth is not a priority, then it really is a great place to work!

    Cons

    In our department there are people at every level of leadership (Jedi, Leads & Supervisors) that should not be in those roles. They know less than many of the people that they are supposed to be managing. These people either hide at their desks breaking the rules or walk around attempting look like they "know stuff." Floor staff has to pretend to listen to what they say, but know better. Worse, once they achieve these levels of management, they can't be fired or demoted so it just gets worse because they move other people just like them into leadership with them. There are tons of people who are passed over or overlooked because this "frat team" moves people into leadership opportunities based on who they like, not how good someone is and what they contribute. Loyalty is not rewarded. Hard work is rewarded with lip service or temporary "jobs." During holiday people are moved into mock leadership positions. A lot of these people are better at helping and better at the position than the people who get to keep these titles after holiday. Complaints are "heard" but overlooked. When people finally have the courage to bring things to upper level management, those people are silently ousted and treated badly. This isn't isolated to one location either. In all honesty, I don't even think that most of the upper levels of management even know what's going on. Our new SWAT team is filled with the people who had some of the lowest service levels and worst attitudes on staff. These people are rude and entitled and often don't even do what they're supposed to do. Internal surveys are released asking for feedback but I know a ton of people who aren't honest because they fear retribution if it's discovered who sent the feedback. It actually makes me sad to write this because I used to have faith that these things weren't true.

    Advice to Management

    Clean house and pay attention. The loyalty that once was is dissipating.


  9. Shutterfly

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Financial Analyst in San Francisco, CA
    Former Employee - Senior Financial Analyst in San Francisco, CA

    I worked at Shutterfly full-time (More than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    I think that the most prominent pros that come to mind include having great coworkers, free lunches, and off-site activities.

    Cons

    I have heard from some co workers that work hours (particularly during holiday season) can be particularly high. I have also seen many workers find have difficult times integrating into the company.


  10. Helpful (5)

    Politics and Incompetence go hand in hand.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Redwood City, CA
    Former Employee - Anonymous Employee in Redwood City, CA

    I worked at Shutterfly full-time (More than 3 years)

    Neutral Outlook
    Disapproves of CEO
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great people to work with, true work/life balance, and generous product discount.

    Cons

    Politics in every department, mostly due to inflated egos.

    Executive team is clueless on how to manage the expanding footprint of each brand, ex: Treat. Finance folks running a stationery product seems misaligned.

    Lack of career advancement. Dedicated and hardworking employees are passed up for promotion. Higher ups promoted more regularly than employees at SFLY.

    Advice to Management

    Lose the fat at the top, hire relevant leadership, and invest in your most valuable asset: the employees who make it happen.


  11. Helpful (2)

    Senior Designer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Designer in Redwood City, CA
    Current Employee - Senior Designer in Redwood City, CA

    I have been working at Shutterfly (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    There are a lot of talented and great team members

    Cons

    There is a frustrating system for promotions



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