Shutterfly

www.shutterfly.com
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Shutterfly Reviews

Updated March 1, 2015
These reviews contributed towards 2011's Best Places to Work recognition. See ratings and reviews for all time.
Updated March 1, 2015
185 Reviews
3.5
185 Reviews
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Shutterfly President, CEO, and Director Jeff Housenbold
Jeff Housenbold
185 Ratings

Review Highlights

Pros
  • Opportunity to make an immediate impact in your area; good compensation; good work-life balance (in 19 reviews)

  • Was a fun place to work - very cool products & solid management team (in 12 reviews)


Cons
  • Sometimes it can be very challenging when it comes to work-life balance (in 5 reviews)

  • Mediocre benefits package - average salaries, weak bonus scheme, and no 401K match (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Binary Assistance Tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Shakopee, MN
    Former Employee - Anonymous Employee in Shakopee, MN

    I worked at Shutterfly

    Pros

    Friendly workers, good hours and pay

    Cons

    No training at all, walked around watching my lead do all the work. They used you during their Holidays then they let you go at the end of year.

    Advice to ManagementAdvice

    Quit using people for your Holiday rush. HIRE PEOPLE

    Doesn't Recommend
    Negative Outlook
  2. 3 people found this helpful  

    Bleck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Shakopee, MN
    Former Employee - Customer Service Representative in Shakopee, MN

    I worked at Shutterfly

    Pros

    Hired me, that was pretty good.

    Cons

    Terrible training, cliquey people, do not listen to reviews saying atmosphere is fun. I got out fast, never looked back.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Great job if you aren't ambitious at all.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Fort Mill, SC
    Former Employee - Customer Service Representative in Fort Mill, SC

    I worked at Shutterfly full-time (more than a year)

    Pros

    Pay every week
    Friendly coworkers

    Cons

    Crabs in a bucket
    No growth opportunity
    Schedule bidding
    Management -favoritism
    You will remain a temporary employee-never a direct hire

    Advice to ManagementAdvice

    Allow those with potential to grow with the company instead of milking the cow for all it worth with no compensation.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Worst company in the world

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Production Designer in Tempe, AZ
    Former Employee - Production Designer in Tempe, AZ

    I worked at Shutterfly full-time (less than a year)

    Pros

    Coworkers are awesome! They managed to hire awesome people.

    Cons

    - Cold-blooded management level and CEO ignore the health of their employees during holiday peak season. We worked 70+ hours a week continously and they will lure the temporay employees to work hard by saying you'll have a chance to be hired as a permanent after that, but the permanent spots are extremely limited. Even if you turned permanent, they can let you go without notice when they don't need you in low season.

    - I got tendonitis and almost got carpel tunnel from working crazy hours non-stop on the computer (I worked as a production designer). My trainer had a brace on her wrist all the time and see doctors for that. Even a coworker from the sales department got issues with her wrist because of continous web chat with customers (not sure if that's carpel tunnel or what). I heard that she turned into a permanent but was disposed of when low season came.

    P.S. Because of the insane hours during peak season (10+ hours daily), employees only have a few hours to go home to sleep (maybe 4 hours?) and get back to work and won't have a chance to "meet" their families because of that. Scenes of families "united" on Sunday lunch breaks in the break room are still vivid in my memory.

    P.S. 2 If you treasure your life and health, this is not a good place for you.

    Advice to ManagementAdvice

    If you really cared about your employees, you should not let people work inhumane hours and should hire more people instead. That's actually illegal too. Someone could sue you for that.

    Doesn't Recommend
    Negative Outlook
  6. 4 people found this helpful  

    The momentum ended just as quickly as it began.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Fort Mill, SC
    Current Employee - Customer Service Representative in Fort Mill, SC

    I have been working at Shutterfly full-time (more than a year)

    Pros

    Opportunity for overtime great during the holidays.

    Cons

    Supervisors stressed utilizing leadership especially during high call volume, only there was hardly anyone available or not willing to help.

    Major favoritism, talked a good game but the supervisors were very cliquey.

    Professional from the outside, unprofessional once you get the feel of the environment.

    Advice to ManagementAdvice

    Follow the rules you set for your team!

    Stop treating those not in the "crew" like crap, then calling later for them to come back and break their backs for SHUTTERFLY!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 17 people found this helpful  

    Shutterfly: A House of Cards

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Redwood City, CA
    Current Employee - Manager in Redwood City, CA

    I have been working at Shutterfly full-time (more than 3 years)

    Pros

    For the most part, Shutterfly delivers on its promise on print quality and speed. Employees like the access to free product and perks.

    Cons

    CEO portrays the company to the public and shareholders as a successful "family" of brands who is smarter and better than the competition. In reality, Shutterfly is a dysfunctional family, a "Mr. Potato Head" of mis-fit entities who have no real connection other than their target customer. The industry is ripe for a competitor to blow Shutterfly away. The elephant in the room is Costco, who ceased its partnership with Shutterfly and is quickly grabbing market share at half the price and equal (or better quality). Poor strategic purchasing decisions like MyPublisher and Borrowlenses improve revenue slightly but take time and resources to run. Lack of female executives is appalling and almost sickening for a company that has a customer base of OVER 90% women. CEO constantly talks about core customer being a mom and references his wife's purchasing habits qualify him to be the voice of the customer(?!) ALL Shutterfly executives VP and above leadership are white men. Turnover at all levels in the organization is increasing and many top managers are looking elsewhere for jobs.

    Advice to ManagementAdvice

    Hire women. Hire diverse points of view. Approach the market with creativity and innovation. Quit buying crappy companies. Stop quoting your wife's opinion and start talking to real customers through research. Stop believing you are the best of the best and challenge yourself a little.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 5 people found this helpful  

    Terrible company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shutterfly

    Pros

    Free snacks and paid overtime
    It will definitely help pay bills

    Cons

    If you are a CMT contractor or PDT.
    Don't Believe them about being hired on.

    All where Let Go.
    They lie and hate the great preformers.

    Keep head down and kiss butt, laugh at their stupid jokes and have sex with female managers if they come on to you. Or your fired.

    Advice to ManagementAdvice

    Fix your morals in the phx center

  9. 4 people found this helpful  

    Second worse company I ever worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in Redwood City, CA
    Former Employee - Senior Software Engineer in Redwood City, CA

    I worked at Shutterfly full-time (more than a year)

    Pros

    The use direct deposit on pay day. They have Free drinks and cereal.

    Cons

    The engineers in Phoenix, as a group, are the most incompetent engineers I've ever worked with and it shows in the products they produce. A very very hostile environment. After I put my two week notice in, it took all my emotional strength to show up for those last two weeks.

    Advice to ManagementAdvice

    Get ride of all the Engineers in Phoenix. Hire people with real world experience who have a track record of success. Don't hire 18 engineers to do the work of 4. It takes 4 times as long, and you end up with 1/5 the quality. Matisse is a classic example.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Inside

    • Career Opportunities
    Former Employee - Technician in Charlotte, NC
    Former Employee - Technician in Charlotte, NC

    I worked at Shutterfly full-time (more than 3 years)

    Pros

    Managers are advanced to their positions simply by being there. They are not educated as they should be. Therefore do not know what they are really doing!

    Cons

    Speaking about Shutterfly Charlotte. Managers simply don't have the education to manage people effectively.

    Advice to ManagementAdvice

    Hire people with degrees!

  11. 4 people found this helpful  

    A Dysfunctional Family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Mountain View, CA
    Current Employee - Anonymous Employee in Mountain View, CA

    I have been working at Shutterfly

    Pros

    Many of the people in the company ooze enthusiasm for what they do. This combined with cute, stylish products is the best part of Tiny Prints.

    Cons

    The company is split into two parts. One part is the customer service/designer side, and the other side is the corporate team (marketing, engineering, etc). The fact that both parts of the company are treated in exactly the same way presents a problem. While this might benefit the customer service side, it acts as a major negative for the corporate side by limiting how often and when vacations may be taken, ability to work flexible hours (or from home occasionally), benefits, etc.

    Some seem to think that doing jumping jacks for hitting traffic goals, having the COO run laps around the office for number orders received, or other such silliness makes the company culture great, but when employees are forced to take part in this, it starts to feel more like punishment for success than kudos.

    Senior management often compares Tiny Prints to a big family. In a sense, they are right. The senior management acts as the over-controlling parents, while the rest of the company takes on the role of young children. Of course, senior management should take on a leadership role -- that's the point of their positions -- but it is possible to lead without condescending. In other companies all members of the company are treated like intelligent, responsible adults -- not at Tiny Prints!

    Lastly, compensation and benefits are average at best. In order to employ and hold on to top employees, compensation should be more competitive. Even in a market that benefits the employer, top notch employees will not have any trouble finding a new job with better benefits and compensation.

    Advice to ManagementAdvice

    Don't just listen to the positive feedback and ignore the negative. It is much easier to provide positive feedback than negative feedback. Assume that for each negative piece of feedback received, there are more people that feel the same way but are afraid to share it.

    Doesn't Recommend

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