Shutterfly Reviews

Updated April 15, 2015
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3.4
195 Reviews
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Shutterfly President, CEO, and Director Jeff Housenbold
Jeff Housenbold
121 Ratings

Pros
  • Opportunity to make an immediate impact in your area; good compensation; good work-life balance (in 19 reviews)

  • Was a fun place to work - very cool products & solid management team (in 12 reviews)

Cons
  • Sometimes it can be very challenging when it comes to work-life balance (in 5 reviews)

  • Mediocre benefits package - average salaries, weak bonus scheme, and no 401K match (in 4 reviews)

More Pros and Cons

Employee Reviews

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  1. Helpful (1)

    Working at Shutterfly is not always as good as it appears. Once the curtain is pulled back, all is revealed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shutterfly

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    There are a lot of positives about Shutterfly: good benefits, free product, nice physical environment, enthusiastic employees, and good salaries.

    Cons

    Upper management does not have concern for employees, morale, and work / life balance. The focus is only on products and providing good service to external customers but not the employees who are doing the work. They take advantage of temporary workers on a long-term basis and dangle the carrot of potentially becoming an employee of Shutterfly, which rarely happens. Shutterfly lacks basic corporate infrastructure on many levels. Unfortunately, due to the significance of the con's Shutterfly deserves a very dissatisfied rating.

    Advice to Management

    Practice what you preach, hold upper management accountable for morale, be considerate of work life balance, reduce the reliance on long-term temporary workers.

  2. Helpful (3)

    Dysfunctional

    • Comp & Benefits
    Former Employee - Senior Product Manager
    Former Employee - Senior Product Manager

    I worked at Shutterfly full-time

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Positives:
    Shutterfly has fun and interesting products to work on and they give many free products to their employees.
    The office space is nice.
    The benefits are equivalent to other companies of this size.

    Cons

    Negatives:
    The product management group has very dysfunctional leadership.
    You'll be reprimanded if you question anything or admit to any problems.
    Managers engage in empire building rather than understanding needs of the business, so there are too many people for the amount of work that needs to be done.
    Low salaries.
    Very political.

  3. Binary Assistance Tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Shakopee, MN
    Former Employee - Anonymous Employee in Shakopee, MN

    I worked at Shutterfly

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Friendly workers, good hours and pay

    Cons

    No training at all, walked around watching my lead do all the work. They used you during their Holidays then they let you go at the end of year.

    Advice to Management

    Quit using people for your Holiday rush. HIRE PEOPLE

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    Bleck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Shakopee, MN
    Former Employee - Customer Service Representative in Shakopee, MN

    I worked at Shutterfly

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Hired me, that was pretty good.

    Cons

    Terrible training, cliquey people, do not listen to reviews saying atmosphere is fun. I got out fast, never looked back.

  6. Great job if you aren't ambitious at all.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Fort Mill, SC
    Former Employee - Customer Service Representative in Fort Mill, SC

    I worked at Shutterfly full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Pay every week
    Friendly coworkers

    Cons

    Crabs in a bucket
    No growth opportunity
    Schedule bidding
    Management -favoritism
    You will remain a temporary employee-never a direct hire

    Advice to Management

    Allow those with potential to grow with the company instead of milking the cow for all it worth with no compensation.

  7. Helpful (2)

    Worst company in the world

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Production Designer in Tempe, AZ
    Former Employee - Production Designer in Tempe, AZ

    I worked at Shutterfly full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Coworkers are awesome! They managed to hire awesome people.

    Cons

    - Cold-blooded management level and CEO ignore the health of their employees during holiday peak season. We worked 70+ hours a week continously and they will lure the temporay employees to work hard by saying you'll have a chance to be hired as a permanent after that, but the permanent spots are extremely limited. Even if you turned permanent, they can let you go without notice when they don't need you in low season.

    - I got tendonitis and almost got carpel tunnel from working crazy hours non-stop on the computer (I worked as a production designer). My trainer had a brace on her wrist all the time and see doctors for that. Even a coworker from the sales department got issues with her wrist because of continous web chat with customers (not sure if that's carpel tunnel or what). I heard that she turned into a permanent but was disposed of when low season came.

    P.S. Because of the insane hours during peak season (10+ hours daily), employees only have a few hours to go home to sleep (maybe 4 hours?) and get back to work and won't have a chance to "meet" their families because of that. Scenes of families "united" on Sunday lunch breaks in the break room are still vivid in my memory.

    P.S. 2 If you treasure your life and health, this is not a good place for you.

    Advice to Management

    If you really cared about your employees, you should not let people work inhumane hours and should hire more people instead. That's actually illegal too. Someone could sue you for that.

  8. Helpful (4)

    The momentum ended just as quickly as it began.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Fort Mill, SC
    Current Employee - Customer Service Representative in Fort Mill, SC

    I have been working at Shutterfly full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Opportunity for overtime great during the holidays.

    Cons

    Supervisors stressed utilizing leadership especially during high call volume, only there was hardly anyone available or not willing to help.

    Major favoritism, talked a good game but the supervisors were very cliquey.

    Professional from the outside, unprofessional once you get the feel of the environment.

    Advice to Management

    Follow the rules you set for your team!

    Stop treating those not in the "crew" like crap, then calling later for them to come back and break their backs for SHUTTERFLY!

  9. Helpful (17)

    Shutterfly: A House of Cards

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Redwood City, CA
    Current Employee - Manager in Redwood City, CA

    I have been working at Shutterfly full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    For the most part, Shutterfly delivers on its promise on print quality and speed. Employees like the access to free product and perks.

    Cons

    CEO portrays the company to the public and shareholders as a successful "family" of brands who is smarter and better than the competition. In reality, Shutterfly is a dysfunctional family, a "Mr. Potato Head" of mis-fit entities who have no real connection other than their target customer. The industry is ripe for a competitor to blow Shutterfly away. The elephant in the room is Costco, who ceased its partnership with Shutterfly and is quickly grabbing market share at half the price and equal (or better quality). Poor strategic purchasing decisions like MyPublisher and Borrowlenses improve revenue slightly but take time and resources to run. Lack of female executives is appalling and almost sickening for a company that has a customer base of OVER 90% women. CEO constantly talks about core customer being a mom and references his wife's purchasing habits qualify him to be the voice of the customer(?!) ALL Shutterfly executives VP and above leadership are white men. Turnover at all levels in the organization is increasing and many top managers are looking elsewhere for jobs.

    Advice to Management

    Hire women. Hire diverse points of view. Approach the market with creativity and innovation. Quit buying crappy companies. Stop quoting your wife's opinion and start talking to real customers through research. Stop believing you are the best of the best and challenge yourself a little.

  10. Helpful (5)

    Terrible company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shutterfly

    Pros

    Free snacks and paid overtime
    It will definitely help pay bills

    Cons

    If you are a CMT contractor or PDT.
    Don't Believe them about being hired on.

    All where Let Go.
    They lie and hate the great preformers.

    Keep head down and kiss butt, laugh at their stupid jokes and have sex with female managers if they come on to you. Or your fired.

    Advice to Management

    Fix your morals in the phx center

  11. Helpful (4)

    Second worse company I ever worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in Redwood City, CA
    Former Employee - Senior Software Engineer in Redwood City, CA

    I worked at Shutterfly full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The use direct deposit on pay day. They have Free drinks and cereal.

    Cons

    The engineers in Phoenix, as a group, are the most incompetent engineers I've ever worked with and it shows in the products they produce. A very very hostile environment. After I put my two week notice in, it took all my emotional strength to show up for those last two weeks.

    Advice to Management

    Get ride of all the Engineers in Phoenix. Hire people with real world experience who have a track record of success. Don't hire 18 engineers to do the work of 4. It takes 4 times as long, and you end up with 1/5 the quality. Matisse is a classic example.

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