Shutterfly

  www.shutterfly.com
  www.shutterfly.com

Shutterfly Reviews

These reviews contributed towards 2011's Best Places to Work recognition. See ratings and reviews for all time.
36 Reviews
3.8
36 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Shutterfly President, CEO, and Director Jeff Housenbold
Jeff Housenbold
37 Ratings

Review Highlights

Pros
  • Opportunity to make an immediate impact in your area; good compensation; good work-life balance (in 19 reviews)

  • Was a fun place to work - very cool products & solid management team (in 12 reviews)


Cons
  • Sometimes it can be very challenging when it comes to work-life balance (in 5 reviews)

  • Mediocre benefits package - average salaries, weak bonus scheme, and no 401K match (in 4 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    love the company but lots of management issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Mountain View, CA
    Current Employee - Anonymous Employee in Mountain View, CA

    I have been working at Shutterfly

    Pros

    - lots of young, smart people who are passionate about the product and the customer

    Cons

    - inexperienced management team. overall, very little experience managing teams and developing the people, making advancement opportunities hard to come by
    - micro-management culture
    - some poorly defined teams and processes
    - weak benefits (pay, vacation, etc)
    - not the greatest work/life balance particularly given the benefits

    Advice to ManagementAdvice

    Let go... just a little will go a long way! There is a ton of value to letting people make mistakes so that they can learn and grow. You do a great job hiring so let these people work to their potential! Engage your employees to want to do more! They want to (well, many of them) but your heavy handed management style puts a cap to the level of enthusiasm and ownership that folks take on. It's a big handicap right now and is going to impact your ability to grow and maintain leadership in the industry.

    Doesn't Recommend
  2. 2 people found this helpful  

    Stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Staff Software Engineer in Redwood City, CA
    Current Employee - Staff Software Engineer in Redwood City, CA

    I have been working at Shutterfly

    Pros

    A mix of a friendly coworkers and top talent fosters learning new skills. The work is challenging and the technology constantly advancing. It's a respectable job where the focus is on product quality and customer satisfaction to sell real products. Pay and vacation compensation is good.

    Cons

    The company is taking on too many ultra-high risk projects at once. There's an atmosphere of frustration as every minor incident puts a long-term project at risk. Mandates to improve performance through hourly micromanaging is destroying morale.

    Advice to ManagementAdvice

    Be more open to feedback on projects. Understand that senior staff can manage their own time.

    Doesn't Recommend
    Disapproves of CEO
  3. 3 people found this helpful  

    cool company, dysfunctional workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Manager in Redwood City, CA
    Current Employee - Manager in Redwood City, CA

    I have been working at Shutterfly

    Pros

    - Tangible product line
    - Recognized brand
    - Capable executive management
    - Casual dress

    Cons

    - A lot of incompetent personnel
    - Poor organizational management
    - PC culture kills achievement and progress
    - High turnover rates in key positions
    - Too many meetings
    - Too much management, not enough execution

    Advice to ManagementAdvice

    Hire an organization consultant in marketing.

    Approves of CEO
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  5. 5 people found this helpful  

    How you talk - that is waht matters NOT what you talk.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - IT Manager in Redwood City, CA
    Current Employee - IT Manager in Redwood City, CA

    I have been working at Shutterfly

    Pros

    Company based on a good social concept. Many employees are smart and capable. You get a lot of small perks like picnics, games, cookies etc.

    Cons

    Top Management except perhaps the CEO and CFO do not seem passionate about the company. They are hands off and clueless about how the company runs. So many sycophants under them have made this company their haven. You need not know what happened to walk away with the biggest prize in All Hands meeting. All management positions are almost always filled from outside. There is no scientific analysis of the effectiveness of the promotions and discounts, there is no cost-benefit analysis of the projects. Everything seems to work well on auto-pilot.

    Advice to ManagementAdvice

    You have stopped thinking creatively. There are too many VPs and Directors. There is not enough to do for them. Go by one-strike rule for the top management. Aggressively review the hiring and retention at the middle management level. One third of your workforce does not contribute anything, do you know that?

    Doesn't Recommend
    Disapproves of CEO
  6. 6 people found this helpful  

    Revolving door

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Marketing Manager in Redwood City, CA
    Former Employee - Senior Marketing Manager in Redwood City, CA

    I worked at Shutterfly

    Pros

    Generally nice people, free drinks, and they bring in lots of lunches.

    Cons

    Senior Management consistently tolerates poor treatment of employees with little to no recourse. In one case, it took all of one Director's direct reports to quit before they finally fired that Director. On the other hand, they pushed out a Director who was very strong in her role. In that case, her direct reports resigned. Sub-par analytics and reporting infrastructure.

    Advice to ManagementAdvice

    Pay more attention to how your employees are treated. Get outside consulting help to recalibrate what backgrounds/skill sets are important in Director and above roles.

    Doesn't Recommend
    Disapproves of CEO
  7. 1 person found this helpful  

    o.k. work place. nice people. no flexibility. not much vacation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Mountain View, CA
    Former Employee - Anonymous Employee in Mountain View, CA

    I worked at Shutterfly

    Pros

    nice people
    approachable sr. management
    pleasant atmosphere in office

    Cons

    no work life balance
    poor vacation policy
    little flexibility
    not good for parents with kids

    Advice to ManagementAdvice

    some of the 'fun' cultural/company activities seem forced and like you're in elementary school

    Doesn't Recommend
    Approves of CEO
  8. 10 people found this helpful  

    Great people, terrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at Shutterfly

    Pros

    - Decent benefits package: life, health, dental, vision insurance options are very reasonable.
    - Cheap snacks and free soda, plus good amount of "fun" activities for employees during the year (barbeques, parties, sports events, etc)
    - Free and discounted products from the website twice a year
    - Super nice people at low and mid levels (base pay workers in manufacturing, engineers, etc), most folks here are dedicated, passionate, trustworthy, and competent.
    - Recognition program allows employees to recognize noteworthy achievements of other employees directly.
    - Relatively open atmosphere - easy to talk with other people, and use of technology to communicate is good, just wish it was used more by upper management instead of only by the underlings.
    - Family friendly: the company is very forgiving when it comes to kids' appointments or school events. They provide time off and maternity/paternity leave (at least per law, in some cases a little nicer I think). However, see the note below.
    - Trying to be eco-friendly in some ways. Quite a bit of recycled product is used in manufacturing and the manufacturing facilities practice good methods to make sure that as much as possible that is recyclable, gets recycled. More could be done, of course, but at least it is a start.

    Cons

    - Huge discrepancy in executive compensation vs. everyone else. Executives get millions of shares of stock and large salaries quarterly and yearly, whereas most employees get very few if any stock options and have much lower pay rates, even though we put in a lot more hours and a lot more heartache. Mostly happened after we went public on the stock market.
    - Impossible to get ahead. 5+ years of dedicated HARD work and still no promotion or professional development plan of any kind. Once you are in, you are stuck, and can expect new upper management to be hired from outside the company (major bummer).
    - "Work / Life Balance" is way off. Company operates 24 / 7 but employees get no respite.
    - Bonus structure is effectively non-existent. After many years of trying to get a reasonable, regulated bonus structure (pay for performance, etc) one still does not exist (at least in my department)
    - Outsourcing is terrible, whether it is engineering, customer service, or manufacturing. Loss of quality controls, coordinated and consistent training, difficult to maintaining levels of service and communication.
    - Turning into a place that micro-manages, but has terrible management skills at the same time. Not a good combination. Was much better before we went public on the stock market, it felt more like a 'family' of people working together to create incredible products and services, now it feels more like your typical Fortune 500 company that doesn't care as much about its workers as people as it does in turning the biggest profits, regardless of the 'human cost'.
    - Marketing team needs to be fired. They don't think about the 'big picture' when doing things, and often end up causing huge headaches to other parts of the company like customer service and manufacturing, yet there are never any repercussions.
    - Mostly family friendly: it would be really nice if the company offered on-site or subsidized childcare. More and more companies are doing this, and are finding that it really helps boost productivity therefore lowering costs.

    Advice to ManagementAdvice

    Share the wealth guys... It is entirely unfair for you to receive more shares of stock per year than the rest of us combined. Remember that without the 'little people' (you know, the ones that physically produce product and stand up for 10 hours a day, or the ones that sit behind computer screens writing and reviewing code, or the ones that talk to your customers and make them happy) you would be nowhere and have no stock options or be able to send your children to $50k/year pre-schools. Many of us are barely scraping by; share the wealth a little bit more - perhaps a yearly stock option grant to all employees regardless of 'title' of even something as small as 500 or 1000 shares would be nice. If you can afford to sell 25,000 shares a quarter and still have leftovers, you can afford to share a few of those with the rest of us.

    Disapproves of CEO
  9. 3 people found this helpful  

    Visionary and confident management team but the day-to-day people get forgotten

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Manager in Redwood City, CA
    Former Employee - Manager in Redwood City, CA

    I worked at Shutterfly

    Pros

    Working on a product that truly positively impacts people's lives.
    The employees are awesome and want to do the right thing
    Charitable efforts of the company

    Cons

    CEO dominates
    Management is disconnected from the realities of day-to-day challenges of the employee base
    Lower than average pay
    Almost impossible to move up
    Marketing Department has always been a mess

    Advice to ManagementAdvice

    Reduce the politics. Stop acting like a big company with big company processes. Truly listen to employee survey responses.

    Doesn't Recommend
    Disapproves of CEO
  10.  

    Fun culture, but needs to improve career development system

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Manager in Redwood City, CA
    Current Employee - Manager in Redwood City, CA

    I have been working at Shutterfly

    Pros

    Creative, passionate co-workers who strive hard to create beautiful and good products.
    Good work/home life balance.
    Believe that employees are the best advocates of the brand and the products - free and discounted products.

    Cons

    System of promotions is unevenly applied and flawed. System to apply bonuses is flawed.
    Not really a culture of telecommuting. Should be more eco-friendly policies and practices.

    Advice to ManagementAdvice

    The system to apply bonuses is just off. Plenty of people do a great job and deserve greater proportion of their bonus --- but other teams erroneously give out 5s, skewing bonus distribution for the rest of the company. Also, HR should be better informed of promotions and talking to the appropriate managers for promotions of the people they supervise. There are those who have be here for over 3 years and have never received a promotion, while those who have been here a year get one right away. I understand that some positions open up and create an opportunity, but there's needs to be a system and plan created that encourages employees to continue to build skills and talents and that career opportunities beyond their currently job title is possible.

    Recommends
    No opinion of CEO
  11. 2 people found this helpful  

    Nice people, but nothing special

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Software Engineer in Redwood City, CA
    Current Employee - Software Engineer in Redwood City, CA

    I have been working at Shutterfly

    Pros

    The people are usually nice.

    Cons

    You get the same political B.S. as at any other company - minus the willingness to fire people; thus, truly incompetent / disruptive employees are tolerated for far too long.

    Advice to ManagementAdvice

    Be more willing to fire non-performers.

    Approves of CEO

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