Shutterfly Reviews

Updated August 3, 2015
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239 Employee Reviews

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  1. Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Fort Mill, SC
    Former Employee - Customer Service Representative in Fort Mill, SC

    I worked at Shutterfly

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    easy going workplace, great training program, nice desk and atmosphere, and easy work. great opportunity to make money

    Cons

    the usual customer service stress, christmas time sucked. i was a temp employee so they let over 1200 people go. there was not enough management and supervisors there to help you because everyone was so busy around the holidays

    Advice to Management

    hire more people during the holidays


  2. Truth amongst happiness

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shutterfly full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great company with huge growth and an awesome vision towards the future!

    Cons

    Forgetting about the lower paid people who've dedicated 10 plus years here...

    Advice to Management

    Really get to know your managers in certain departments more carefully. Show up unannounced at various hours, you'll learn much!


  3. Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Redwood City, CA
    Current Employee - Director in Redwood City, CA

    I have been working at Shutterfly full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work/life balance, super nice people, C-level approachable and open to new ideas

    Cons

    Small company so limited engineering resources,

    Advice to Management

    Improve recruiting department's skills re: technical hires


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  5. Helpful (2)

    Not so sure

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Phoenix, AZ
    Current Employee - Customer Care Representative in Phoenix, AZ

    I have been working at Shutterfly

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    There are great benefits and people to work with. If you know the right people and get in with the right crowd you can have lots of opportunity for growth. There is overtime offered and VTO when available. There are fun events for the employees and comfortable work environments. It is a forward thinking company that continues to grow and has not been hit by the economy. If money is not a priority and career growth is not a priority, then it really is a great place to work!

    Cons

    In our department there are people at every level of leadership (Jedi, Leads & Supervisors) that should not be in those roles. They know less than many of the people that they are supposed to be managing. These people either hide at their desks breaking the rules or walk around attempting look like they "know stuff." Floor staff has to pretend to listen to what they say, but know better. Worse, once they achieve these levels of management, they can't be fired or demoted so it just gets worse because they move other people just like them into leadership with them. There are tons of people who are passed over or overlooked because this "frat team" moves people into leadership opportunities based on who they like, not how good someone is and what they contribute. Loyalty is not rewarded. Hard work is rewarded with lip service or temporary "jobs." During holiday people are moved into mock leadership positions. A lot of these people are better at helping and better at the position than the people who get to keep these titles after holiday. Complaints are "heard" but overlooked. When people finally have the courage to bring things to upper level management, those people are silently ousted and treated badly. This isn't isolated to one location either. In all honesty, I don't even think that most of the upper levels of management even know what's going on. Our new SWAT team is filled with the people who had some of the lowest service levels and worst attitudes on staff. These people are rude and entitled and often don't even do what they're supposed to do. Internal surveys are released asking for feedback but I know a ton of people who aren't honest because they fear retribution if it's discovered who sent the feedback. It actually makes me sad to write this because I used to have faith that these things weren't true.

    Advice to Management

    Clean house and pay attention. The loyalty that once was is dissipating.


  6. Machine operator/ Production

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Machine Operator in Yonkers, NY
    Former Employee - Machine Operator in Yonkers, NY

    I worked at Shutterfly (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Learning different jobs and getting along with people. Good team players at shutterfly, that's only thing I miss about the jobs. Just being Honest.

    Cons

    This job pays a very low salaries and you do so much and its not appreciated by the company.I would never work for them again. Just being Honest.


  7. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Shutterfly full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A fun company that is always looking to improve. Fairly laid back atmosphere. They are always looking for feedback and ways to improve. They seem to listen and use the feedback.

    Cons

    Need a flexible schedule and during Q4 you have work 10-12 hour days.

    Advice to Management

    Test products and systems with the employees first to work out any flaws before releasing to the public.


  8. Shutterfly

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Financial Analyst in San Francisco, CA
    Former Employee - Senior Financial Analyst in San Francisco, CA

    I worked at Shutterfly full-time (More than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    I think that the most prominent pros that come to mind include having great coworkers, free lunches, and off-site activities.

    Cons

    I have heard from some co workers that work hours (particularly during holiday season) can be particularly high. I have also seen many workers find have difficult times integrating into the company.


  9. Helpful (7)

    Politics and Incompetence go hand in hand.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Redwood City, CA
    Former Employee - Anonymous Employee in Redwood City, CA

    I worked at Shutterfly full-time (More than 3 years)

    Neutral Outlook
    Disapproves of CEO
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great people to work with, true work/life balance, and generous product discount.

    Cons

    Politics in every department, mostly due to inflated egos. Executive team is clueless on how to manage the expanding footprint of each brand, ex: Treat. Finance folks running a stationery product seems misaligned. Lack of career advancement. Dedicated and hardworking employees are passed up for promotion. Higher ups promoted more regularly than employees at SFLY.

    Advice to Management

    Lose the fat at the top, hire relevant leadership, and invest in your most valuable asset: the employees who make it happen.


  10. Helpful (3)

    Senior Designer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Designer in Redwood City, CA
    Current Employee - Senior Designer in Redwood City, CA

    I have been working at Shutterfly (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    There are a lot of talented and great team members

    Cons

    There is a frustrating system for promotions


  11. Helpful (3)

    Not Recommended, No Work/Life Balance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Production Designer
    Current Employee - Production Designer

    I have been working at Shutterfly full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    The company seeks input from everyone to improve workflow and the customer experience. You stay in the know with company wide meetings to see the year-over-year growth and successes. The customers are pleasant and we get to write handwritten thank yous to them. The product is gorgeous and sells itself. Training happens often to keep everyone up to date. Facilities are nice with free coffee/soda, and coworkers are great people.

    Cons

    The contractor vs. full-time employee rift is the elephant in the room. Dangling the conversion carrot in front of contractors ruins team morale. It can take over a year to be converted, and conversion isn't guaranteed. Hours are sporadic and typically range from 4 to 12 hour days with little notice. Sometimes you don’t know your shift until you show up. It’s common for a 4 hour day to turn into an 8 hour day over the lunch hour. Or the total reverse happens and you are sent home hours early. This is great for flexible people, but otherwise work/life balance is nonexistent. Being a production designer is a glorified customer service role. You will call customers, leave voicemails, update shipping/billing information, change order quantities, etc. For holiday it’s mandatory 12 hour shifts, 6 days a week for 2 weeks. You work most holidays and there’s no paid time off. Black-out dates last months at a time. Depending on your shift, you’ll work weekends.

    Advice to Management

    If hiring contractors is essential to your business, please set a definite date for conversion review because stringing contractors along ruins morale. Also consider honoring workers for the time they’ve reserved to work, instead of sending them home early without the scheduled compensation. Invest in your employees like you do your customers and your company will be better for it.



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