Shutterfly Reviews

These reviews contributed towards 2011's Best Places to Work recognition. See ratings and reviews for all time.
36 Reviews
3.8
36 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Shutterfly President, CEO, and Director Jeff Housenbold
Jeff Housenbold
37 Ratings

Review Highlights

Pros
  • Opportunity to make an immediate impact in your area; good compensation; good work-life balance (in 19 reviews)

  • Was a fun place to work - very cool products & solid management team (in 12 reviews)


Cons
  • Sometimes it can be very challenging when it comes to work-life balance (in 5 reviews)

  • Good old boys club in senior management (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 5 people found this helpful  

    Shutterfly: You'll work hard and never get ahead, but the benefits are decent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Redwood City, CA
    Former Employee - Anonymous Employee in Redwood City, CA

    I worked at Shutterfly

    Pros

    Shutterfly attracts high-caliber talent -- you'll always be surrounded by great co-workers. They make excellent, best-in-class products. The company operations are managed responsibly and thoughtfully. Shutterfly gives back to the community. The benefits and perks are good, compared to other similar companies. Corporate HQ is centrally located for an OK commute from most places in the Bay Area.

    Cons

    The executive team does not always see eye-to-eye on company strategies, and has been shuffled a good deal in recent years. Cross-departmental communication and cooperation is a definite challenge. Turnover is above-average. Expect a working environment that fosters long-hours, high-stress, and too many unproductive meetings.

    Advice to ManagementAdvice

    The organization seems extremely top-heavy, or bottom-light -- depending on your point of view. Directors and Executives seem to spend too much time in the weeds, and don't get to focus on strategy, while Managers and Associates struggle just to get work done every day between way too many meetings. Cross-functional communication and workflow issues are a huge barrier to success -- consider building smaller teams with members from multiple departments to execute on smaller, faster projects. And staff up accordingly. Finally, focus on stability in the executive leadership and a truly unified vision.

    No opinion of CEO
  2. 2 people found this helpful  

    Feel great about the product you are creating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Design  in  Redwood City, CA
    Current Employee - Design in Redwood City, CA

    I have been working at Shutterfly

    Pros

    Wonderful products, therefore lots of customer love
    Feel good about what you are adding to the world
    Very smart, creative people, easy to get along with
    Individual contributors get to drive decisions

    Cons

    It is a smallish company, in some departments, there is not much room to move up or sideways
    Smallish product portfolio, work and challenges can become repetitive

    Advice to ManagementAdvice

    Support new ideas to innovate, differentiate and compete against both established competition and novel startups
    Take risks to avoid becoming a look alike of the competition

    Recommends
    Approves of CEO
  3.  

    Shutterfly ROCKS!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Final Assembly Lead  in  Phoenix, AZ
    Current Employee - Final Assembly Lead in Phoenix, AZ

    I have been working at Shutterfly

    Pros

    The best place to work. Great Training and tools provided to allow each one to succed.

    Cons

    Lunch time is limited to 20 min. could be longer

    Advice to ManagementAdvice

    Expand lunch to 30 min.

    Recommends
    Approves of CEO
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  5.  

    Great place to be if you are patient and entrepreneurial

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Manager - Marketing  in  Redwood City, CA
    Current Employee - Manager - Marketing in Redwood City, CA

    I have been working at Shutterfly

    Pros

    Fantastic brand name, innovative growing company, people who know Shutterfly, love Shutterfly. Great reputation by customers. If you have the right personality, you can do great there. Shutterfly HR does an amazing job of growing a family within Shutterfly. A director here is equal to a VP role at most companies and they pay accordingly.

    Cons

    These could be cons depending on how you perceive them. To others they may be pros. 1. Still operates like a small start up company with no real processes, so things can get confusing. 2. Other than the product, most parts of marketing are not very innovative. 3. There is 0 onboarding, you have to be a go getter. If you can break through and get past all that - it's great! It takes more than a smart person with a lot of experience to work at Shutterfly. 4. You have to have major politics skills and be ok with dealing with it. It takes a mountain to move a molehill. 5. There is not much leadership from the C levels, you have to find things out on your own and be proactive.

    Advice to ManagementAdvice

    C level management needs to be more active and involved, getting hands dirty every once in a while.

    No opinion of CEO
  6. 2 people found this helpful  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Redwood City, CA
    Current Employee - Anonymous Employee in Redwood City, CA

    I have been working at Shutterfly

    Pros

    Very informal working environment (e.g. not a dress for success place). Limited politics. Fairly open "open-door" policy. Emphasis is on resolving the issue @ the root cause, not just pointing fingers. Flexible mind-set - limited bureaucracy.

    Cons

    This is not a $1b+ company with global operations and all of the various issues that one can learn from a $1b+ company. Sometimes best practice processes are not followed.

    Advice to ManagementAdvice

    Continue to engage employees @ all levels, even if they appear "sefl-sufficient"

    Recommends
    Approves of CEO
  7.  

    Shutterfly Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Redwood City, CA
    Current Employee - Anonymous Employee in Redwood City, CA

    I have been working at Shutterfly

    Pros

    Work/life balance is important at Shutterfly, open communication with executive staff, opportunity to work on a variety of projects, and happy people at Shutterfly.

    Cons

    Pay and benefits could be more competitive, career growth is slow, planning is slow, sometimes the company acts as a scrappy startup.

    Advice to ManagementAdvice

    All of executive staff should act in a more visionary/inspirational role (similar to Jeff), give more direct/critical feedback to teams throughout the year vs waiting for quarterly reviews, do more to motivate teams.

    Recommends
    Approves of CEO
  8. 2 people found this helpful  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Product Manager  in  Redwood City, CA
    Current Employee - Senior Product Manager in Redwood City, CA

    I have been working at Shutterfly

    Pros

    Shutterfly is a great place to work. Everyone here is very smart, very nice, and very good at what they do. Upper management is fairly clear in their directives, and everyone generally seems to be on the same page about what direction we are heading. The work-life balance here is one of the best I've ever encountered - while expectations are high and everyone wants to do their best, everyone also understands that there is a time to relax and have fun, both with co-workers and with your own families.

    Cons

    This is a fairly "flat" organization, and there are not a lot of opportunities for career advancement. Additionally, the quarterly review system is a bit flawed in that it allows for reviews only of an employee by a manager - while the employee contributes heavily to the review process, there is no opportunity for peer reviews, nor is there any opportunity for the employee to give feedback on the manager.

    Advice to ManagementAdvice

    Give all employees the opportunity to review their manager, and to review and be reviewed by their peers. Continue to offer the great team building opportunities that you currently offer, education opportunities that you offer, and keep encouraging people to perform at high levels.

    Recommends
    Approves of CEO
  9. 3 people found this helpful  

    A good place to learn, but not so hot for a long-term career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Engineer  in  Redwood City, CA
    Current Employee - Engineer in Redwood City, CA

    I have been working at Shutterfly

    Pros

    Fun products.
    Young and dynamic corporate culture.
    Chance to learn Web 2.0 methodologies.
    Located in sunny Northern California - a great place to live.
    Free and discounted photo gifts - good if you take lots of photos.
    Free drinks, cheap snacks.

    Cons

    Mediocre benefits package - average salaries, weak bonus scheme, and no 401K match.
    Career advancement plans / goals are left to the employees to figure out. Management does not offer any advice or encouragement in this area, other than "do it yourself".

    Advice to ManagementAdvice

    Strengthen the benefits package, especially the bonus scheme, and start to match 401K contributions.
    Create a work culture that offers a clear path for employees to learn and take on more responsibilties, rather than expecting them to figure it out all on their own.

    No opinion of CEO
  10. 1 person found this helpful  

    I enjoy going to work each day.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Manager  in  Redwood City, CA
    Current Employee - Manager in Redwood City, CA

    I have been working at Shutterfly

    Pros

    I really liked most of the people. The products are great and the little perks like promo codes, free drinks and discounted snacks are nice. Company wide meetings are held every quarter and over attempts at communication is good.

    Cons

    Can get to be political. If you are on the wrong side, or don't have the right "friends", it can be hard to advance. Some depts have a lot of turnover and there are limited consequences for repeated mistakes which creates a lack of ownership and responsibility for you work.

    Advice to ManagementAdvice

    it is not all about the new employees, don't forget your more senior ones who have helped you reached the status you are at today

    Recommends
    Approves of CEO
  11. 6 people found this helpful  

    Revolving door

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Marketing Manager  in  Redwood City, CA
    Former Employee - Senior Marketing Manager in Redwood City, CA

    I worked at Shutterfly

    Pros

    Generally nice people, free drinks, and they bring in lots of lunches.

    Cons

    Senior Management consistently tolerates poor treatment of employees with little to no recourse. In one case, it took all of one Director's direct reports to quit before they finally fired that Director. On the other hand, they pushed out a Director who was very strong in her role. In that case, her direct reports resigned. Sub-par analytics and reporting infrastructure.

    Advice to ManagementAdvice

    Pay more attention to how your employees are treated. Get outside consulting help to recalibrate what backgrounds/skill sets are important in Director and above roles.

    Doesn't Recommend
    Disapproves of CEO

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