Siemens IT Solutions and Services Reviews

Pros

Good benefits, low and mid-level managment concerned about employee satisfaction.

Cons

Very limited career advancement opportinuties.

Pros

hours were good and fair

Cons

management a little lazy and distant

Advice to Senior Management

consideration for staff and their time

Pros

Work atmosphere is good with out much pressure

Cons

No projects and the future appears uncertain with the take over by Atos origin

Advice to Senior Management

Should percolate the information pertaining to developments in the company to the employees in a faster and better manner

Pros

Experience from Siemens verticals and SAP implementation

Cons

Quite unpredictable or lack of commitment from management in pursuing opportunities

Pros

- Career progression
- Employee satisfaction
- Secure workplace
- Safe jobs
- Good compensation

Cons

- Not a place for high achievers
- Not enough room for ambitous projects
- Too many stakeholders slowing down the decision making process
- Conflict of interests between HQ vs Country Managers

Advice to Senior Management

Improve the performance management system by aligning the incentives for different work groups.
Spread the value driven approach to all management level.

Pros

- Good for learning the process for a global / international company
- Good for learning the technology
- Good for learning the communication skill

Cons

- The incresing salary quit low compare with market
- Invisible strategy
- 50% of working employee work for 100% of employee

Advice to Senior Management

Reward to working people should be consider. if only a few % increase salary , it's not diffrent between hard work and less work employee.

Pros

Excellent opportunity to work with big clients and have access to a wide variety of technologies

Cons

Worst company to work for, I dont know which project i got assigned to but the management was more interested in partying than getting anything done. On PSG assignments all the discussions after 4:00 pm used to revolve around "which is the best restaurant here". If you stay here longer your next job will be a food critic at ZAGATS

Advice to Senior Management

Need to think of it as a profit making organization and not a free picnic.

Pros

Great people
Focus on client value
Remarkable client retention rates for outsourcing
Access to international business positions
ATOS *might* be a positive move in N.A.

Cons

Useless, Elmer Fudd-like management
Never shook off JWP, BusinessLand, ENTEX culture
The few MBA's are looked at like alien creatures
The Germans will have a hard time accepting French rule - seriously

Advice to Senior Management

N.A.: Quit. Learn fishing.
Germany: Stick to a plan, any plan.

Pros

Siemens is a large organization and thus many opportunities. You can make many contacts, I have many friends around the world and the best co-workers ever. The customers (the local people IT supported) are great and friendly. They made it a joy to come to work and support your friends.

Cons

The new IT division is losing customers due to the poor economy and poor customer satisfaction. This has forced the cutting back of people to help make the division stay above water. The U.S. Network, Telecom, and Server teams have been mostly replaced by Off-Shore Indian support. They have been cutting pay, doing furloughs, and generally being mean to the techs in the hopes that they would leave and thus not have to be laid off. It was sad to have a place that was so fun to work at, turn into a place of despair because you could not trust you manager or HR to tell you the truth. They just worked with each other so the company did not get sued for firing you wrong.
   It looks like Siemens has gotten rid of this albatross, from around its neck by selling the division. We will see how Siemens does with its tech support in someone else’s hands.
  Normal transition stuff.

Advice to Senior Management

Siemens tried to separate the IT people into their own division. Of course that did not work. IT is about preventive maintenance. If a system goes down, you have already failed at half your job. The problem is, the new division does not make money unless the customer puts in a ticket to fix a problem. This means that by the time someone calls something in, it is really bad. If you could have taken care of it when it was a small issue, the problem would have not been such an impact on the workers and company. I have seen many tickets closed without the problem actually have been fixed. Then the user has to people another ticket to get someone to really fix the problem (instead of sending an email with a few solution and assuming they will work and closing the ticket without calling the user and making sure all is working). This system hurt the customers who are frustrated because they have to call the helpdesk in a foreign country that does not know the site’s setup, talk to them for 30 to 60 mins, then the ticket will get passed on to the second level support which is on the phone also for more time that could be hours, and then hope that after you wasted this much time (which you were not able to do your own job) you hope a local IT person will come to you (assuming there is a local IT person and one does not have to drive from some other site to help you). I am curious at how many CEO’s that sign these contracts actually have to wait 3 to 5 days to get there computer looked at? That is not support that any company should be buying. Wasting the client’s time so that tech support can save money, not a business plan that I think would work and it seems it did not work since the company was sold.

Pros

There is room for career growth however there should be more opportunities. The best roles are often outside of the help desk\desktop realm, my best experience was with Morgan Stanley Prime Brokerage.

Cons

Poor salary
Poor Middle Management (Comprised primarily of non-technical, Break-Fix and IMAC personnel)
Poor logistics
Too few career growth opportunities
Infrastructure\Technology lacking - they use a mainframe for help desk\desktop\IMAC\Break-Fix\ Incident Management

Advice to Senior Management

Pay employees more, offer career paths\development, hire more technical middle managers, improve logistics to make daily tasks easier and invest in better infrastructure technology.