SilkRoad Technology Reviews

Updated July 6, 2015
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2.6
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SilkRoad Technology President & CEO John Shackleton
John Shackleton
40 Ratings

Pros
  • Work from home opportunity - time off policies - (in 15 reviews)

  • Able to maintain a good work/life balance (in 9 reviews)

Cons
  • No training, this creates a lot of unnecessary time waste (in 6 reviews)

  • There is no training provided, very little onboarding, no career development, no raises, no bonuses, no 401k matching (in 5 reviews)

More Pros and Cons

94 Employee Reviews

Sort: Popular Rating Date
  1. A Great Place To Grow

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Specialist in Chicago, IL
    Former Employee - Marketing Specialist in Chicago, IL

    I worked at SilkRoad Technology full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    SilkRoad has great people who are passionate about what they do, SilkRoad provides development and growth opportunities, the products and industry are interesting and really help companies manage their talent. The customers are great, too. The company offers unlimited PTO. The ability to work from home/anywhere is awesome. Chicago office location in the loop is pretty nice.

    Cons

    Communication between departments can be a bit murky at times, but that has improved. While the concept of unlimited PTO can be great, it can be difficult to actually take time off. The workforce has been reduced and employees have had to absorb a lot of responsibilities, which is great for growth and learning, but the output expectations remain (sometimes unreasonably) high.

    Advice to Management

    The changes made in the last couple years have been great. The company is definitely headed in the right direction. Keep listening to the incredible group of talented and passionate employees!


  2. Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SilkRoad Technology

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The culture is extremely flexible, "unlimited" PTO, great people overall.

    Cons

    Some uncertainty about the companies direction because it has changed over the last few years, but I am more confident about this in the past year.


  3. Great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SilkRoad Technology

    Pros

    Great benefits, flexibility and life work balance

    Cons

    None that I can think of


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (5)

    Everything that glitters is not gold.....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SilkRoad Technology full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    -Unlimited PTO
    -Pretty good benefits
    -Work from home and not micromanaged
    -Good work/life balance
    -Great people and pretty laid back culture

    Cons

    -No training and very poor onboarding. (Awesome system but no clear strategy behind the system)
    -Poor Project Management methodology
    -Processes seem to change almost every day
    -No clear direction from management
    -There is no focus on end user experience. Some products are clunky and hard to use and excuses are made and poor products are accepted as okay. Hard to convince a client to work with the product when you don't even understand/like it.
    -Constantly have to tell clients "No" or constantly doing work arounds for workarounds.
    -We love to use the word "best practice" but our best practices are not industry best practices...The industry would never accept or do some of the things we do.
    -Not really certain about the future of the company. The executive team is hiding the truth and they think employees can't see the real story...

    Advice to Management

    Management really needs to figure out where this company is going and be honest with people.
    Stop focusing on all products that don't work and aren't making money. (Stay in your lane!)


  6. Helpful (5)

    Ok Job, Poor Career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SilkRoad Technology full-time

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    - PTO is not tracked
    - Work from home option
    - Decent pay
    - This is the extent of the pros, but since there is a 20 work minimum, I am stretching it out a bit...

    Cons

    - No real training
    - Little support from team members
    - Processes change almost daily
    - Raises non-existent
    - Unclear expectations from management
    - No real career advancement opportunities

    Advice to Management

    - Get organized
    - Train your people
    - Don't change processes on a whim
    - Clearly communicate expectations
    - Listen to your people, don't just conduct pointless meetings


  7. Helpful (8)

    The Good, The Bad, The Ugly

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management
    Former Employee - Management

    I worked at SilkRoad Technology full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are still some amazing people, working hard everyday to drive success at SilkRoad. SilkRoad offered a competitive salary and plenty of opportunity for growth for those will to step up.

    Cons

    Unfortunately although SilkRoad works hard to sell the benefits of their software and the impact on employee engagement, they lack true leadership and offer very little in terms of employee engagement to their own employees. The old passionate leadership team that made them so successful has been replaced by individuals with little to no experience in talent management , that have shown an elitist attitude towards employees. It is clear they care about one thing “The Bottom Line”

    Advice to Management

    Culture: Employee engagement starts the top and must be genuine. Stop blaming past leadership for your failures. Its time to step up move forward and take ownership.

    Technology:Stop trying to be everything to everyone. SilkRoad doesn't have the budget or resources to compete at the suite level. They should focus on the products and people that made them successful rather than creating more products.


  8. Helpful (3)

    Great People Management was not so great

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SilkRoad Technology

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    coworkers were great. hours were not horrible

    Cons

    management was disconnected with the rest of the organization


  9. Helpful (7)

    Management disconnect, obtuse future direction

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SilkRoad Technology

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Free coffee, Foosball table, warm climate, attractive office furniture, free parking, company cook out, desk phone,and name brand office supplies.

    Cons

    Disconnected management, no training, 'Shoot from hip' middle management style based on the 'who's my friend' approach to work assigned and promotions. Work over load, never ending issues with little true solutions to be found.

    Advice to Management

    Need sound plan to stay afloat, instead of the 'make it up as you go along' approach. Engage employees instead of laying them off.


  10. Helpful (3)

    Short and Simple

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SilkRoad Technology

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good People
    Work from home
    good balance

    Cons

    Poor leadership that lacks direction and motivation


  11. Helpful (7)

    So much wasted potential

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SilkRoad Technology full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    PTO policy... that's pretty much it.

    Cons

    Leadership
    perceived favoritism.
    Short term thinking.
    Product development is not customer centric.

    Advice to Management

    In the past few years I've seen this company let go of high quality, highly motivated people. People with product knowledge that believed in where the company was going. You lost them due to your own apathy or by just outright cutting them. These people should have been promoted or at least given incentives to stay. In cases where cuts were needed those people should have been priorities in finding other places for them. based upon their performance and not on who can network the best.

    Product development should be steered by customer need and not the way the engineers think that it should go.



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