SilkRoad Technology

  www.silkroad.com
  www.silkroad.com

SilkRoad Technology Reviews

Updated December 12, 2014
Updated December 12, 2014
85 Reviews
2.7
85 Reviews
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SilkRoad Technology President & CEO John Shackleton
John Shackleton
34 Ratings

Review Highlights

Pros
  • Flexible work schedule/work from home opportunity (in 15 reviews)

  • Able to maintain a good work/life balance (in 9 reviews)


Cons
  • After onboarding, no training and no ongoing training opportunities (in 6 reviews)

  • There is no training provided, very little onboarding, no career development, no raises, no bonuses, no 401k matching (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Top Notch Professionalism

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager
    Current Employee - Project Manager

    I have been working at SilkRoad Technology full-time (more than an year)

    Pros

    If you want to be treated like a professional and an adult, this is the company to work for. Your schedule is yours to manage as long as you take care of your clients. You have unlimited PTO and flexibility. The administrative staff is very helpful and everyone treats one another with dignity and respect. The company is making a lot of changes that I believe are positive. Communication is improving especially in the area of Product Development. The contracts in Sales used to be horrible, but over the last 6-8 months they have vastly improved. They have a great product for small-medium organization and large not overly complex organizations.

    Cons

    Like most companies trying to go Public there are a lot of unknowns, but no job is guaranteed today. Communication between departments can be a challenge when you are new, but once you learn who to go to things come together. I wish we had the old logo back, but things change. Employees who have been with the company for awhile may not like the increased reporting and accountability, but again that is normal in most companies. Products need to be enhanced to support larger and more complex clients.

    Advice to ManagementAdvice

    Don't let the culture of the company change. The fact that the company is a little informal and treats one another like family is a BIG reason I came to the company. Continue to treat your employees like professionals and continue to share the direction the company is going in and why.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Great team members, great culture, wait-and-see with new leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SilkRoad Technology full-time (more than 3 years)

    Pros

    It's a very friendly, open and respectful culture, probably the most employee-friendly culture I've worked in. The company is loaded with talented, passionate professionals who, throughout the organization, are great to work with. A very flexible approach to how, when, and where the work is accomplished for many of the company's jobs. Rewarding work as many individuals have direct impact on the products and/or customers. You can really feel that your efforts do make a difference here.

    Cons

    Though I'm optimistic about the strategies being implemented, there are many new members in senior management, so there is a feeling of wait-and-see what they do with the company going forward.

    Advice to ManagementAdvice

    Don't let the friendly, close-knit environment get away. Continue to let employees use their creativity to do their jobs. Keep the Village Hall meetings going on a regular basis.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great company, embarking on a great adventure; FINALLY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SilkRoad Technology full-time (less than an year)

    Pros

    New CEO focused on building a strong, integrated company, with a strong foundation. Return to customer focus and keeping promises. Finally getting rid of dead weight (product strategy and people) that has been plaguing the company for years.

    Cons

    A lot of changes, CEO can be too blunt for some. Too decentralized in location for development teams.

    Advice to ManagementAdvice

    Keep driving us forward, but don't make the same mistakes as old leadership...Open Text history, should not be your roadmap to SilkRoad's future.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Account Manager in Winston-Salem, NC
    Current Employee - Regional Account Manager in Winston-Salem, NC

    I have been working at SilkRoad Technology full-time (more than 5 years)

    Pros

    Great team and work environment. Great opportunity to grow within the company and develop your career. No micro-management and flexible PTO policy. Fun yearly office events. Limited travel in a sales role.

    Cons

    There are no downsides to work at SilkRoad. It is a great company to work for and develop your career.

    Advice to ManagementAdvice

    Continue to share the direction of the company.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    SilkRoad is the place to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SilkRoad Technology full-time (more than 8 years)

    Pros

    Strong new leadership
    Excellent support structure in place for customer success
    Innovative enhancements to products

    Cons

    None at this time. I have worked at several software companies and have several contacts in the industry. SilkRoad has a support structure for the customers and employees that is second to none.

    Advice to ManagementAdvice

    Continue on the recent path put in place. It is focused on customer success and this is what matters most.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Exciting, for Self-Starters

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Sales Director
    Current Employee - Regional Sales Director

    I have been working at SilkRoad Technology full-time (more than 3 years)

    Pros

    Innovative, no micro-management, exciting technology space to be in.

    Cons

    Low salary, no matching 401k.

    Advice to ManagementAdvice

    More Town Hall Meetings / more inclusion as to what is happening at the management level.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Very Nice Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Greensboro, NC
    Current Employee - Anonymous Employee in Greensboro, NC

    I have been working at SilkRoad Technology full-time (more than 5 years)

    Pros

    Great co-workers, work life balance.

    Cons

    Can't think of anything right now.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    "Very Good Company , Wish this company will achieve great things in future"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in San Francisco, CA
    Former Employee - Senior Software Engineer in San Francisco, CA

    I worked at SilkRoad Technology as a contractor (less than an year)

    Pros

    Fun environment, great perks, brilliant people, very friendly and helpful, awesome office locations.

    Cons

    Somewhat Disorganized, "Not Aggressive Sales Team ", Lack of "Product Knowledge"

    Advice to ManagementAdvice

    Sales team should be more aggressive in order to sell our product and get more clients.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Work Happy is the way of life at SilkRoad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Management
    Current Employee - Account Management

    I have been working at SilkRoad Technology full-time (more than an year)

    Pros

    Work Life Balance!
    Being treated like a professional and I knowing what is expected of me.
    My ideas and opinion count.
    Having the opportunity to grow in my career and continue to enhance my potential.
    I find meaning in my work and like knowing that I am apart of SilkRoad's growth.

    Cons

    Worked here 2 years and drawing a blank for a Con. I am sure there is something, what company doesn't have a con. Sorry.

    Recommends
    Positive Outlook

    SilkRoad Technology Response

    May 30, 2013

    Thank you for sharing your experience at SilkRoad. We will continue to strive to ensure that all employees have a positive experience and can "work happy"!

  11.  

    Three weeks into my employment with SilkRoad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SilkRoad Technology

    Pros

    The recruiting and onboarding process are very smooth with a quick turnaround time. The work environment is very flexible and allows me to balance my work and home life better than any other employer that I have worked for. My team is great and even though I work remotely, I always feel connected and very comfortable with asking any questions I have.

    Cons

    Training process could be a bit more defined.

    Recommends
    Approves of CEO

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