SilkRoad Technology Reviews

Updated April 29, 2015
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2.5
96 Reviews
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SilkRoad Technology President & CEO John Shackleton
John Shackleton
40 Ratings

Pros
  • Flexible work schedule/work from home opportunity (in 15 reviews)

  • Able to maintain a good work/life balance (in 9 reviews)

Cons
  • After onboarding, no training and no ongoing training opportunities (in 6 reviews)

  • There is no training provided, very little onboarding, no career development, no raises, no bonuses, no 401k matching (in 5 reviews)

More Pros and Cons

Employee Reviews

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  1. Helpful (1)

    Top Notch Professionalism

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager
    Current Employee - Project Manager

    I have been working at SilkRoad Technology full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    If you want to be treated like a professional and an adult, this is the company to work for. Your schedule is yours to manage as long as you take care of your clients. You have unlimited PTO and flexibility. The administrative staff is very helpful and everyone treats one another with dignity and respect. The company is making a lot of changes that I believe are positive. Communication is improving especially in the area of Product Development. The contracts in Sales used to be horrible, but over the last 6-8 months they have vastly improved. They have a great product for small-medium organization and large not overly complex organizations.

    Cons

    Like most companies trying to go Public there are a lot of unknowns, but no job is guaranteed today. Communication between departments can be a challenge when you are new, but once you learn who to go to things come together. I wish we had the old logo back, but things change. Employees who have been with the company for awhile may not like the increased reporting and accountability, but again that is normal in most companies. Products need to be enhanced to support larger and more complex clients.

    Advice to Management

    Don't let the culture of the company change. The fact that the company is a little informal and treats one another like family is a BIG reason I came to the company. Continue to treat your employees like professionals and continue to share the direction the company is going in and why.

  2. Helpful (1)

    Great team members, great culture, wait-and-see with new leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SilkRoad Technology full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It's a very friendly, open and respectful culture, probably the most employee-friendly culture I've worked in. The company is loaded with talented, passionate professionals who, throughout the organization, are great to work with. A very flexible approach to how, when, and where the work is accomplished for many of the company's jobs. Rewarding work as many individuals have direct impact on the products and/or customers. You can really feel that your efforts do make a difference here.

    Cons

    Though I'm optimistic about the strategies being implemented, there are many new members in senior management, so there is a feeling of wait-and-see what they do with the company going forward.

    Advice to Management

    Don't let the friendly, close-knit environment get away. Continue to let employees use their creativity to do their jobs. Keep the Village Hall meetings going on a regular basis.

  3. Great Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Account Manager in Winston-Salem, NC
    Current Employee - Regional Account Manager in Winston-Salem, NC

    I have been working at SilkRoad Technology full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great team and work environment. Great opportunity to grow within the company and develop your career. No micro-management and flexible PTO policy. Fun yearly office events. Limited travel in a sales role.

    Cons

    There are no downsides to work at SilkRoad. It is a great company to work for and develop your career.

    Advice to Management

    Continue to share the direction of the company.

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  5. Helpful (1)

    SilkRoad is the place to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SilkRoad Technology full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Strong new leadership
    Excellent support structure in place for customer success
    Innovative enhancements to products

    Cons

    None at this time. I have worked at several software companies and have several contacts in the industry. SilkRoad has a support structure for the customers and employees that is second to none.

    Advice to Management

    Continue on the recent path put in place. It is focused on customer success and this is what matters most.

  6. Helpful (1)

    Exciting, for Self-Starters

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Sales Director
    Current Employee - Regional Sales Director

    I have been working at SilkRoad Technology full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Innovative, no micro-management, exciting technology space to be in.

    Cons

    Low salary, no matching 401k.

    Advice to Management

    More Town Hall Meetings / more inclusion as to what is happening at the management level.

  7. Very Nice Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Greensboro, NC
    Current Employee - Anonymous Employee in Greensboro, NC

    I have been working at SilkRoad Technology full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great co-workers, work life balance.

    Cons

    Can't think of anything right now.

  8. "Very Good Company , Wish this company will achieve great things in future"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Senior Software Engineer in San Francisco, CA
    Former Contractor - Senior Software Engineer in San Francisco, CA

    I worked at SilkRoad Technology as a contractor (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Fun environment, great perks, brilliant people, very friendly and helpful, awesome office locations.

    Cons

    Somewhat Disorganized, "Not Aggressive Sales Team ", Lack of "Product Knowledge"

    Advice to Management

    Sales team should be more aggressive in order to sell our product and get more clients.

  9. Work Happy is the way of life at SilkRoad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Management
    Current Employee - Account Management

    I have been working at SilkRoad Technology full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Work Life Balance!
    Being treated like a professional and I knowing what is expected of me.
    My ideas and opinion count.
    Having the opportunity to grow in my career and continue to enhance my potential.
    I find meaning in my work and like knowing that I am apart of SilkRoad's growth.

    Cons

    Worked here 2 years and drawing a blank for a Con. I am sure there is something, what company doesn't have a con. Sorry.

    SilkRoad Technology Response

    May 30, 2013

    Thank you for sharing your experience at SilkRoad. We will continue to strive to ensure that all employees have a positive experience and can "work happy"!

  10. Three weeks into my employment with SilkRoad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SilkRoad Technology

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    The recruiting and onboarding process are very smooth with a quick turnaround time. The work environment is very flexible and allows me to balance my work and home life better than any other employer that I have worked for. My team is great and even though I work remotely, I always feel connected and very comfortable with asking any questions I have.

    Cons

    Training process could be a bit more defined.

  11. Helpful (1)

    Ability to make a difference!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SilkRoad Technology full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Employees are empowered to make the right decisions.
    You own your own career and opportunities are there for you but don't wait for them to come to you...go out and get them.
    Extremely flexible work culture.

    Cons

    Resources are tight and you have to be willing to roll up your sleeves to get things done.

    Advice to Management

    Keep up the great work, continue to pay attention to culture and don't lose sight of what is really important - employees and customers.

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