SilkRoad Technology

www.silkroad.com
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SilkRoad Technology Reviews

Updated February 24, 2015
Updated February 24, 2015
93 Reviews
2.6
93 Reviews
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SilkRoad Technology President & CEO John Shackleton
John Shackleton
39 Ratings

Review Highlights

Pros
  • Flexible work schedule/work from home opportunity (in 15 reviews)

  • Able to maintain a good work/life balance (in 9 reviews)


Cons
  • After onboarding, no training and no ongoing training opportunities (in 6 reviews)

  • There is no training provided, very little onboarding, no career development, no raises, no bonuses, no 401k matching (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Great People Management was not so great

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SilkRoad Technology

    Pros

    coworkers were great. hours were not horrible

    Cons

    management was disconnected with the rest of the organization

    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Short and Simple

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SilkRoad Technology

    Pros

    Good People
    Work from home
    good balance

    Cons

    Poor leadership that lacks direction and motivation

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Great place to be from

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SilkRoad Technology

    Pros

    Remote workers get to do their job with very little micro-management by direct supervisors. That is until the end of quarter when panic sets in when it becomes apparent that no goals are going to be hit. Then senior management starts hunting for scapegoats and if you are not in head office then watch out.

    Cons

    There is no training provided and due to lack of growth there is no career development. For the past few years there have been no raises, no bonuses, no 401k matching. The culture used to be very supportive and all the parts of the business worked as a team. Now it is just a blame game between managers so that they can dodge the bullet for poor performance that quarter and someone else gets fired instead.

    Advice to ManagementAdvice

    Give people a reason to stay. All the good people are leaving and only the people who cannot leave are left. The employment brand is toxic and so no one good is going to join this business.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Great people, poor pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer
    Current Employee - Software Engineer

    I have been working at SilkRoad Technology full-time (more than 3 years)

    Pros

    Being able to utilize flex time and working from home make working here very appealing. The "unlimited" PTO makes for planning trips easier and less stressful.

    Cons

    There are no other real benefits and, actually using your PTO is a little difficult as there is always an enormous abundance of work and every person is always bogged down. The pay is sub par and there has been a wage freeze for over three years, making it more and more difficult for people to stay with this company. There has been a few management shake ups but nothing has really changed other than them spending money on frivolous things such as branding and getting 3rd party mockups of our applications instead of paying their workers to do their job and create an integrated suite of applications.

    Advice to ManagementAdvice

    Pay your employees what they're worth and they will stop leaving.

    Recommends
    Negative Outlook
    Disapproves of CEO
  6. 5 people found this helpful  

    So much wasted potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SilkRoad Technology full-time (more than 3 years)

    Pros

    PTO policy... that's pretty much it.

    Cons

    Leadership
    perceived favoritism.
    Short term thinking.
    Product development is not customer centric.

    Advice to ManagementAdvice

    In the past few years I've seen this company let go of high quality, highly motivated people. People with product knowledge that believed in where the company was going. You lost them due to your own apathy or by just outright cutting them. These people should have been promoted or at least given incentives to stay. In cases where cuts were needed those people should have been priorities in finding other places for them. based upon their performance and not on who can network the best.

    Product development should be steered by customer need and not the way the engineers think that it should go.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 4 people found this helpful  

    So sad to see a company run into the ground.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SilkRoad Technology full-time (more than a year)

    Pros

    If an employee works hard and gets the job done, the company is fairly hands-off. They also have a decent PTO policy, yet I feel that high-performing employees probably don't take advantage of it (no set PTO). I think those who are dedicated rarely take time off to recharge.

    Cons

    The executive team not telling a true story about the financial stability of the company as it relates to investors, funding, available funds, etc. A financial statement was never shared with the team as a private company. There was a large turnover of employees during 2014, including C-Level employees. The culture of the company changed dramatically when new, Senior-level executives took over, with people feeling mistrustful of the "leadership" team. Additionally, a key solution was removed from the product mix which made hitting quota much more difficult, along with changes in branding that should never have happened. The cost for that had to have been astronomical, yet pay raises were denied to most and bonuses were reduced significantly.

    Advice to ManagementAdvice

    Sell. At the very least, be honest with remaining employees about where the company stands in terms of investors and the future of the company. Quit speaking platitudes; people can see right through them. If you are serious about staying in business, then you best get new and improved products to market quickly, or you won't stand a chance against the competition. And, pay remaining employees what they are worth instead of investing dollars into ridiculous programs like the rebranding of faulty solutions.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 5 people found this helpful  

    The truth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Chicago, IL
    Former Employee - Sales in Chicago, IL

    I worked at SilkRoad Technology full-time (more than 3 years)

    Pros

    I have worked here for 4 years and there used to be allot but not any longer.

    Cons

    Vaporware. They flat out lied to clients. New management is trying to fix this issue but the people they kept I feel are the wrong ones. They are working to completely revamp the entire product line but I think they have no chance of getting this done anytime soon. They have lost 6 c-level employees and had 33% reduction in workforce since January 2014. I would not recommend doing any business with this organization at this time.

    Advice to ManagementAdvice

    Please sell and get whatever money's you can out of this carcass of a company

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Good company to work for.

    • Work/Life Balance
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SilkRoad Technology

    Pros

    Great PTO policy and insurance. Great team members. Love the laid back culture.

    Cons

    Uncertain of the company's future.

  10.  

    Good work-life balance, employee retention program needs work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SilkRoad Technology

    Pros

    Flexible PTO, interesting work, good manager. Starting to see a direction for the product suite. Some of the long term plans are encouraging.

    Cons

    Raises are rare, regardless of performance or promotions.

    Advice to ManagementAdvice

    If raises are not an option due to budgetary concerns, find alternative ways to take care of long term employees who believe in this company. Stock options?

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Good Benefits, Flexible, Crappy Raises, Broken Promises

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SilkRoad Technology full-time (more than 3 years)

    Pros

    -Unlimited PTO
    -Work From Home
    -Flexible Hours
    -Direct Manager Was Great
    -No Mircomanaging

    Cons

    -Finanical UnStable
    -Layoffs
    -Promotion promises never forfilled
    -Constant worry about future of company
    -No raises for over 2 years
    -New Upper Level Mgmt did not care about people in WS office

    Advice to ManagementAdvice

    -Promote from within
    -If you have to lie about something, its probably not a good choice
    -Give Raises
    -Care about your employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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