SilkRoad Technology Reviews

Updated March 25, 2015
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2.6
94 Reviews
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SilkRoad Technology President & CEO John Shackleton
John Shackleton
39 Ratings

Pros
  • Flexible work schedule/work from home opportunity (in 15 reviews)

  • Able to maintain a good work/life balance (in 9 reviews)

Cons
  • After onboarding, no training and no ongoing training opportunities (in 6 reviews)

  • There is no training provided, very little onboarding, no career development, no raises, no bonuses, no 401k matching (in 5 reviews)

More Pros and Cons

Employee Reviews

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  1. 4 people found this helpful

    The Good, The Bad, The Ugly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management
    Former Employee - Management

    I worked at SilkRoad Technology full-time (more than 5 years)

    Pros

    There are still some amazing people, working hard everyday to drive success at SilkRoad. SilkRoad offered a competitive salary and plenty of opportunity for growth for those will to step up.

    Cons

    Unfortunately although SilkRoad works hard to sell the benefits of their software and the impact on employee engagement, they lack true leadership and offer very little in terms of employee engagement to their own employees. The old passionate leadership team that made them so successful has been replaced by individuals with little to no experience in talent management , that have shown an elitist attitude towards employees. It is clear they care about one thing “The Bottom Line”

    Advice to ManagementAdvice

    Culture: Employee engagement starts the top and must be genuine. Stop blaming past leadership for your failures. Its time to step up move forward and take ownership.

    Technology:Stop trying to be everything to everyone. SilkRoad doesn't have the budget or resources to compete at the suite level. They should focus on the products and people that made them successful rather than creating more products.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 4 people found this helpful

    Management disconnect, obtuse future direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SilkRoad Technology

    Pros

    Free coffee, Foosball table, warm climate, attractive office furniture, free parking, company cook out, desk phone,and name brand office supplies.

    Cons

    Disconnected management, no training, 'Shoot from hip' middle management style based on the 'who's my friend' approach to work assigned and promotions. Work over load, never ending issues with little true solutions to be found.

    Advice to ManagementAdvice

    Need sound plan to stay afloat, instead of the 'make it up as you go along' approach. Engage employees instead of laying them off.

    Doesn't Recommend
    Negative Outlook
  3. 2 people found this helpful

    Ups and Downs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Sales Manager
    Current Employee - Regional Sales Manager

    I have been working at SilkRoad Technology full-time (more than a year)

    Pros

    Lots of flexibility, able to work from home, really cool direct team.

    Cons

    Continual change of leadership, in the year I have worked for SilkRoad I've had 3-4 direct managers. Our products need a large change in UX/UI as we are lagging behind the market in these areas/

    Advice to ManagementAdvice

    Focus on getting the products we have on par with our competitiors. Try to have some consistent leadeship and messaging.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5. 1 person found this helpful

    Petite équipe, esprit de start up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SilkRoad Technology

    Pros

    L'initative est encouragée. teletravail.

    Cons

    Manque de moyen. L'initiative est encouragée, mais sans moyen.

    Recommends
    Negative Outlook
  6. 1 person found this helpful

    Manque de vision néanmoins bonne cohésion d'équipe, et culture d'entreprise sympa

    Current Employee - Account Executive in Paris (France)
    Current Employee - Account Executive in Paris (France)

    I have been working at SilkRoad Technology full-time (more than a year)

    Pros

    Culture d'entreprise très sympa, bonne couverture produits

    Cons

    Pas de rétention des salariés

    Advice to ManagementAdvice

    investissez davantage dans les produits

  7. 3 people found this helpful

    Great People Management was not so great

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SilkRoad Technology

    Pros

    coworkers were great. hours were not horrible

    Cons

    management was disconnected with the rest of the organization

    Neutral Outlook
    No opinion of CEO
  8. 3 people found this helpful

    Short and Simple

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SilkRoad Technology

    Pros

    Good People
    Work from home
    good balance

    Cons

    Poor leadership that lacks direction and motivation

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 4 people found this helpful

    Great place to be from

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SilkRoad Technology

    Pros

    Remote workers get to do their job with very little micro-management by direct supervisors. That is until the end of quarter when panic sets in when it becomes apparent that no goals are going to be hit. Then senior management starts hunting for scapegoats and if you are not in head office then watch out.

    Cons

    There is no training provided and due to lack of growth there is no career development. For the past few years there have been no raises, no bonuses, no 401k matching. The culture used to be very supportive and all the parts of the business worked as a team. Now it is just a blame game between managers so that they can dodge the bullet for poor performance that quarter and someone else gets fired instead.

    Advice to ManagementAdvice

    Give people a reason to stay. All the good people are leaving and only the people who cannot leave are left. The employment brand is toxic and so no one good is going to join this business.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful

    Great people, poor pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer
    Current Employee - Software Engineer

    I have been working at SilkRoad Technology full-time (more than 3 years)

    Pros

    Being able to utilize flex time and working from home make working here very appealing. The "unlimited" PTO makes for planning trips easier and less stressful.

    Cons

    There are no other real benefits and, actually using your PTO is a little difficult as there is always an enormous abundance of work and every person is always bogged down. The pay is sub par and there has been a wage freeze for over three years, making it more and more difficult for people to stay with this company. There has been a few management shake ups but nothing has really changed other than them spending money on frivolous things such as branding and getting 3rd party mockups of our applications instead of paying their workers to do their job and create an integrated suite of applications.

    Advice to ManagementAdvice

    Pay your employees what they're worth and they will stop leaving.

    Recommends
    Negative Outlook
    Disapproves of CEO
  11. 6 people found this helpful

    So much wasted potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SilkRoad Technology full-time (more than 3 years)

    Pros

    PTO policy... that's pretty much it.

    Cons

    Leadership
    perceived favoritism.
    Short term thinking.
    Product development is not customer centric.

    Advice to ManagementAdvice

    In the past few years I've seen this company let go of high quality, highly motivated people. People with product knowledge that believed in where the company was going. You lost them due to your own apathy or by just outright cutting them. These people should have been promoted or at least given incentives to stay. In cases where cuts were needed those people should have been priorities in finding other places for them. based upon their performance and not on who can network the best.

    Product development should be steered by customer need and not the way the engineers think that it should go.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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