SilkRoad Technology

  www.silkroad.com
  www.silkroad.com

SilkRoad Technology Reviews

Updated December 12, 2014
Updated December 12, 2014
85 Reviews
2.7
85 Reviews
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SilkRoad Technology President & CEO John Shackleton
John Shackleton
34 Ratings

Review Highlights

Pros
  • Flexible work schedule/work from home opportunity (in 15 reviews)

  • Able to maintain a good work/life balance (in 9 reviews)


Cons
  • After onboarding, no training and no ongoing training opportunities (in 6 reviews)

  • There is no training provided, very little onboarding, no career development, no raises, no bonuses, no 401k matching (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good company to work for.

    • Work/Life Balance
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SilkRoad Technology

    Pros

    Great PTO policy and insurance. Great team members. Love the laid back culture.

    Cons

    Uncertain of the company's future.

  2.  

    Good work-life balance, employee retention program needs work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SilkRoad Technology

    Pros

    Flexible PTO, interesting work, good manager. Starting to see a direction for the product suite. Some of the long term plans are encouraging.

    Cons

    Raises are rare, regardless of performance or promotions.

    Advice to ManagementAdvice

    If raises are not an option due to budgetary concerns, find alternative ways to take care of long term employees who believe in this company. Stock options?

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Good Company to work for

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SilkRoad Technology

    Pros

    Corporate culture is laid back. Good PTO policy

    Cons

    I have no specific cons.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 2 people found this helpful  

    Good Benefits, Flexible, Crappy Raises, Broken Promises

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SilkRoad Technology full-time (more than 3 years)

    Pros

    -Unlimited PTO
    -Work From Home
    -Flexible Hours
    -Direct Manager Was Great
    -No Mircomanaging

    Cons

    -Finanical UnStable
    -Layoffs
    -Promotion promises never forfilled
    -Constant worry about future of company
    -No raises for over 2 years
    -New Upper Level Mgmt did not care about people in WS office

    Advice to ManagementAdvice

    -Promote from within
    -If you have to lie about something, its probably not a good choice
    -Give Raises
    -Care about your employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 12 people found this helpful  

    Going down the tubes... run and hide

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SilkRoad Technology full-time (more than 8 years)

    Pros

    Super flexible schedule and hands off, no PTO tracking, easy to hit objectives that are acceptable enough to keep your job, however they are not the objectives for being "at plan". Get all the gadgets you need to do your job. Overall there is good industry analyst backing for some of the products.

    Cons

    Very hard to understand whether you are representing the products properly. In the past they have sold their dreams for the future rather than today's functionality. Future is unclear. Many people at the company feel the CEO has other agendas rather than the sheer success of the company and getting SilkRoad to an IPO. 3rd party industry analysts have alluded to this as well. The onboarding is second to none, the LMS has a great track record, but needs a UI update. The cold fusion platform for their ATS is limiting. The Performance module is lacking when needs become more complex. The HRMS is not currently available, a new system will debut soon. There is no single database and integration between the modules is difficult to manage and to set up. Even then it doesn't provide cross-suite reporting or fulfill today's standards for an "integrated suite". Support and Services team needs to take a lesson in how to truly provide a world-class experience. Head of those departments has no interpersonal skills whatsoever. Oh yeah and the Chief Revenue officer, who just came to the company in early 2014, has already decided to leave. Rumors still run around the exit of the company founders back in 2013 and early 2014. Lots of layoffs and turnover in the last 12 months. Lots of good talent have left.

    Advice to ManagementAdvice

    Never pass up on the opportunity to engage with your employees. 2 years without personal interaction with the c-level for a company of this size, with the aspirations of pulling up out of the downward spiral, is unacceptable. Show your team you truly are transparent, not by sending an email to the company saying so, or barking at everyone on a conference call, but by looking everyone in the eye and inspiring them to buy in to your dreams for the future. If you were genuine, that would carry a lot of weight in keeping your top talent. Be honest about the products shortcomings in the past and don't make the same mistake again. Get rid of the CMO, his tactics are shifty and he doesn't know how to strategize with the sales team. Most of his team thinks he is off his rocker anyway.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 7 people found this helpful  

    A company full of issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in San Francisco, CA
    Former Employee - Senior Software Engineer in San Francisco, CA

    I worked at SilkRoad Technology full-time (more than an year)

    Pros

    If you want, talking bullshits and staying in right line is much useful than real working.

    Cons

    No tech stack, full of political issues. Not a place for engineer to stay, don't even mention building career there. Lay off happens all the time. Talent engineers got cold and kicked out while policy players stay for ever.

    Advice to ManagementAdvice

    Be nice to your employee, even though both sides know layoff is eventually inevitable.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 8 people found this helpful  

    A once great contender is struggling to keep it's sales team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SilkRoad Technology full-time (more than 5 years)

    Pros

    HR policies are great. Flexible for remote employees. Work/life balance

    Cons

    Management indifferent to sales reps.
    Implemented 8X8 dial counter
    Veteran reps now "account development" - no commish

    Advice to ManagementAdvice

    Although new management is attempting to keep it above water, SRT is a shell of what it once was as far as employee engagement.
    They are about to lose a significant number of sales people from AD to Director.
    Prior to the above changes, SRT had very loyal employees regardless of the fact that they were paid less than industry standard. They were a close-knit team of brain-stormers with the mutual goal of making each other and our customers successful.
    Employees had a voice and felt cared for.
    I hope that they are able to fix it, but it may be too late.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    Uncertain future of the company but has been an awesome company to work for over the past six years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Winston-Salem, NC
    Current Employee - Anonymous Employee in Winston-Salem, NC

    I have been working at SilkRoad Technology full-time (more than 5 years)

    Pros

    We are not micromanaged here and we truly have a flexible schedule. I love that they do not dictate what we wear. We can dress up or dress down. Our choice. We have the option to work remotely when needed. Pay is acceptable. Benefits are good. I love my work environment. I have been in some bad work environments before, this is nice.

    Cons

    There has been major upheavals since the new CEO came in. That is typically to be expected, however, it tends to get scarier and scarier every day with uncertainty of what is to become of the company and our jobs. Raises used to be across the board and are nearly non-existent unless the CEO thinks you are essential staff. I have been here several years and have only received two raises which were across the board. Lately, it seems that everyone wants to pass the buck and no one wants to make a decision.

    Advice to ManagementAdvice

    I think that you should throw the little guy a bone and give some raises to those that have stuck it out over the years without any significant pay increase. With all the uncertainty, people are leaving and receiving job offers that pay more than our salaries here. If people got a raise, they may be more willing to stick it out. However, better to be done with the company than to wait for the company to be done with you, right? That seems to be the direction the company is going in; right down the tubes.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 8 people found this helpful  

    Please turn off the lights

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - OUTSIDE SALES
    Current Employee - OUTSIDE SALES

    I have been working at SilkRoad Technology full-time (more than 3 years)

    Pros

    Was a fantastic team of committed dedicated people working to make SilkRoad the standard in the industry.

    Cons

    Everyone who could leave has. Management is out of touch and has pushed those who have made a difference out the door. High level of knowledge equates with high pay so push them out the door. What a shame that other firms are trolling at SRT for skilled people.

    Advice to ManagementAdvice

    What will happen to those who have stayed and are trying to deliver? How long? Have you not noticed what your "leadership" has caused? Shame on all you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 4 people found this helpful  

    No concern for the people, but room for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SilkRoad Technology full-time

    Pros

    Good place to get experience doing a variety of tasks. You'll get a chance to try new things.

    Cons

    Long hours, low morale, little concern for the employees. Lots of attrition, especially of good employees.

    Advice to ManagementAdvice

    Stop managing from an ivory tower. Get out and visit the employees and customers. Learn from employee input and feedback. Hard to understand the market from a conference room.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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