Silverado

  www.silveradocare.com
  www.silveradocare.com

Silverado Reviews

Updated November 15, 2014
Updated November 15, 2014
63 Reviews
3.6
63 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Silverado President, Chairman & CEO Loren B. Shook
Loren B. Shook
42 Ratings

Review Highlights

Pros
  • you get the opportunity to make a difference every time you go to work (in 6 reviews)

  • The atmosphere with the kids and pets is incredible (in 3 reviews)


Cons
  • The only word that perfectly describes the Home Office atmosphere is (in 3 reviews)

  • Upper management with no knowledge of marketing becomes involved in the sale process (in 3 reviews)

More Highlights

Employee Reviews

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  1.  

    Pretty Good Company...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Caregiver in Alhambra, CA
    Current Employee - Caregiver in Alhambra, CA

    I have been working at Silverado part-time (less than an year)

    Pros

    It's been six months working here, and I am pretty satisfied. I am a nursing student so I feel it's very important to get this type of experience out in the nursing field.

    -My boss is great! I feel comfortable going to April for questions and concerns and she is always on top of it! I am very grateful to have a boss that's approachable and tries to help me out as best as she could!

    -The atmosphere is pretty welcoming hence it's in a "house like" facility.

    -I love my residents...ahh, my job...I am not going to lie, it's hard work, but it's a great feeling to help others.

    -The Huntington sure loves to eat, and I do tooooo :) ..What can I say, food makes people happy = one big happy community.

    -Staff is all very friendly, I am the youngest one so I believe I adjusted to everybody quiet well...

    Cons

    -I am a part timer, so ...I kinda don't have weekends to myself. (my life goes on though...)

    -I have about 3-4 years of caregiving/CNA experience and I started off at the lowest/"starting" pay. It just makes me curious how much experience do you really need to have to start off a bit higher (I am at 10.50). . . (I am not complaining though, I am very grateful)

    I've been told to by a resident's family that silverado "markets" out to resident's family that their loved one will always have a ratio of 7:1. False. it's either 4:1, 3:1, or 2:1. I work PMs, and I don't think we need that many caregivers on the floor, however, 1 or 2 floaters would be nice. I only say that because yes, we work as a team, however we each have our own groups of residents to take care of, so floaters standing by (it least for the last half of our shift) would be very helpful to keep the whole team on track of schedule.

    Advice to ManagementAdvice

    -We need floaters on the floor to keep our schedules on track.
    -The pay could be slightly higher for people with a couple years experience. In general, we do get hit, slapped, come in contact with sicknesses, open wounds and bodily fluids putting ourselves at risk everyday...
    -I'd like to see some type of policy for us caregiver's protection against violent residents. I feel pressured when it comes to dealing with violent residents. I've been told before, "being afraid isn't an excuse, I don't wanna hear that..."

    ...that kind of offended me, what about my safety?

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    They don't practice what they preach.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in Dallas, TX
    Former Employee - Anonymous in Dallas, TX

    I worked at Silverado full-time (less than an year)

    Pros

    The residents are amazing. Most of them are kind and appreciative. Families are in tough situations and as a Silverado associate we had the opportunity to make it better.

    Cons

    As a member of Leadership I was frustrated and fired after only three months. There is a lot of lip service to the 'Silverado Standards', 52 written guidelines to the culture that the founders want to maintain, but it is just that - lip service. Associates get upset with Leadership, but Leadership has their hands tied. They say you can be honest and genuine but honesty got me fired.

    Advice to ManagementAdvice

    Support the Communities by hiring more competent Administrators. Don't retaliate when you hear something you need to, but don't want to, hear. Train the associates before expecting them to know the 'culture'.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    I drank the "Love is Greater than Fear Kool-Aid but then realized it was being served by Jim Jones

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Family Ambassador in Los Angeles, CA
    Former Employee - Family Ambassador in Los Angeles, CA

    I worked at Silverado full-time (more than an year)

    Pros

    LOVED the residents and working with families at Beverly Place - good training for sales

    Cons

    Bullying by a clique of high school minded administrator and he best friends - numerous reports made to HR without any disciplinary actions - water games, gossip, throwing employees into the pool - etc. nonsense.

    Advice to ManagementAdvice

    Replace the Beverly Place management team - it has wonderful residents and families, perfect caregivers and great kitchen staff

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Definitely one of the better companies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Caregiver
    Current Employee - Caregiver

    I have been working at Silverado full-time

    Pros

    -you get the opportunity to make a difference every time you go to work
    -if you're an animal lover it's great to have resident pets around
    -management seems to actually care about its employees
    -seems like they promote from within
    -can bring your pets or kids to work if they aren't a distraction
    -pay is slightly higher than other companies
    -if you're patient and kind this can be a very rewarding job
    -they often take steps to accommodate employees like adjusting schedules, shifts, etc
    -love the motto and how residents are expected to be treated with dignity and love
    -challenging

    Cons

    -hours can be inconsistent
    -the culture, at least the location I work at, can be very political and catty. There are many cliques and it's exhausting to have to try to navigate all of it and adjust to some coworker's attitudes.

    Advice to ManagementAdvice

    This is a challenging job that requires team work and although work politics can not always be controlled, SEVERAL coworkers have said that the gossip and unpleasant personalities have made them consider leaving. If this continues unchecked, the people who only work at Silverado because it's the highest paying job they could find are going to pressure away many of the people who actually align with the company's values.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Silverado Response

    Oct 27, 2014Sr. Director of Employee Relations and Recruiting

    Thank you for promoting and supporting Silverado. We are glad that you recognize that we make a difference every day and that as a company, we really do value our associates.

    Our culture is what
    ... More

  6.  

    Feel valued and that I'm making a difference

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Silverado full-time (more than an year)

    Pros

    My team is amazing and the support we have for one another, encouraged by Silverado's culture, is truly something I've never experienced before. Being a support system and resource for partners in the field helps to impact more lives and further Silverado's drive to change the way the world views individuals with memory loss. There are career opportunities and support from leadership to grow and reach further advancement. The work environment at the Home Office is wonderful, with a game room and walks for needed breaks, plus pets and children welcome at any time truly livens up the place.

    Cons

    Some of the systems and procedures are outdated and confusing, specifically around finance, but I'm hopeful as the company continues to grow, these will evolve too. The cost of benefits are also quite high, and while there are some incentives that help to offset that, lower cost plans would be appreciated.

    Recommends
    Positive Outlook
    Approves of CEO

    Silverado Response

    Oct 27, 2014Sr. Director of Employee Relations and Recruiting

    Thank you for being one our biggest cheerleaders! At Silverado, we truly value our associates and we are all here to make a difference and enrich the lives of those we serve. We know we can always ... More

  7. 1 person found this helpful  

    An enjoyment to work with seniors and people who have a heart for them.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accounting Assistant in Azusa, CA
    Former Employee - Accounting Assistant in Azusa, CA

    I worked at Silverado full-time (more than 5 years)

    Pros

    I enjoyed being able to work with people who have a heart for seniors. It was also enjoyable to work and also have the time to interact with the seniors as well. I also love the fact that their motto is LOVE > FEAR.

    Cons

    One of the challenges is there wasn't much room to grow where you wanted to go. There are a few opportunities to grow but overall not much.

    Advice to ManagementAdvice

    A better opportunity for Caregivers/CNA/LVNs to actually get their breaks.

    Recommends
    Positive Outlook
    No opinion of CEO

    Silverado Response

    Oct 27, 2014Sr. Director of Employee Relations and Recruiting

    We want to extend our sincerest gratitude for your 5+ years of service to our community in Azusa. We would love to talk to you and learn more about what opportunities you would like to explore and ... More

  8. 1 person found this helpful  

    I am a former employee of this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in Scottsdale, AZ
    Former Employee - Anonymous in Scottsdale, AZ

    I worked at Silverado full-time (more than an year)

    Pros

    The philosophy love is greater than fear is great. They allow time for vacations with no questions, Great floor nurses, Great Caregivers.

    Cons

    The staff resident ratio that they advertise is false. The caregivers/floor nurses are over worked and unappreciated. There are no advancement opportunities for the floor nurses. Call offs run rampant there by the caregivers with no regard to the staff that actually show up to work. The open door and confidentiality policy is laughable. If you make a complaint the retaliation is denied but well noted (have seen great employees lose their jobs shortly following a complaint against administrative staff members). The training/orientation is not good due to so many call-offs the management team has to put a new employee with NO experience on the floor just to prevent them from getting their hands dirty. The staff is taught that the" customer" (family members of residents) is always right. The non administrative staff is often treated poorly by the" customers" but in order to keep a bed occupied, they prefer that even though treatment is less than that of a feral animal, that you smile and allow your self worth be stomped into the ground.

    Advice to ManagementAdvice

    Appreciate the staff that shows up to work everyday. Help out more you can get your hands dirty as well. Stop the favoritism. Stand with your employees!! trust them, believe in them, show them that they matter more than a green piece of paper.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Cna

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Silverado

    Pros

    Coworkers are nice I love them

    Cons

    Mangers need to work are things

    Advice to ManagementAdvice

    Be nice

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Silverado Response

    Oct 27, 2014Sr. Director of Employee Relations and Recruiting

    Thank you for doing what you do to support those we serve. Please reach out to our Associate Concern Hotline or a member of our Home Office Human Resources team. We want to hear when our associates ... More

  10. 2 people found this helpful  

    Most rewarding and fulfeeling job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Silverado full-time (more than an year)

    Pros

    Company of Integrity
    Really imbrace LOVE > fear:
    Silverado aligns with my core values are
    Allows you to be who you are
    Company that listens
    Believe in growing you in your carrer

    LOVE: Allows you to love all you incounters: Able to have true conversations
    INNOVATION: Listens to ideas to Make Silverado the best of the best: Truly World Class!
    FAMILY: Very important to have family involved and support family, from our resident's family to all associate family
    ENGAGEMENT: Allow you to engage with our residents to give them a more quality of life and associate are engaged with what they do & how they do it. True sense of pride and ownership.

    Get/Give: Silverado wants you to get more than you have to give.

    Truly allows you to make a difference

    Cons

    Not a thing! Keep it up!

    Advice to ManagementAdvice

    Keep doing what you're doing!

    I have a sense of pride working for a company who believe in what we do and believe in me.

    Recommends
    Positive Outlook
    Approves of CEO

    Silverado Response

    Oct 27, 2014Sr. Director of Employee Relations and Recruiting

    We are all proud of what each and every one of our associates is dedicated to every day – enriching the lives of our residents, clients and patients. Thank you for sharing your story with others ... More

  11. 1 person found this helpful  

    I feel like I make a difference

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Silverado

    Pros

    The people are great! Everyone is friendly and supportive and I really feel like I'm making a difference. Leadership encourages personal growth and well-being. Love how Home Office associates are encouraged to visit communities and other locations.

    Cons

    None that I can think of.

    Advice to ManagementAdvice

    Be open to new ideas

    Recommends
    Positive Outlook
    Approves of CEO

    Silverado Response

    Oct 27, 2014Sr. Director of Employee Relations and Recruiting

    Thank you for being a part of Silverado and doing what you do, every day, to make the difference and improve the quality of life for those we serve. Our home office associates love to visit with ... More

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