Silverlink Communications

www.silverlink.com
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Silverlink Communications Reviews

Updated January 21, 2015
Updated January 21, 2015
12 Reviews
2.9
12 Reviews
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Stanley Nowak
7 Ratings

Employee Reviews

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  1.  

    Fun and enjoyable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Burlington, MA
    Former Employee - Account Executive in Burlington, MA

    I worked at Silverlink Communications full-time (more than a year)

    Pros

    When I was at Silverlink it was a fun and excited place to work. brought back the .com days (showing my age) where the company worked hard but also player hard. Good management and very helpful in any way they can to make the company productive. Open to new ideas to help the organization grow. The sales team which I was part of relied highly on the support team to help them with the clients and the support team was great in every way to do was is need to earn new busy but as well as keep current clients.

    Cons

    Management when I was there was great but new team was brought in and changed a lot for what I hear and not for the better. I can't say for sure on this but I have stayed in contact with a lot of the people and there is a lot of core people that have left that to me says a lot.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Call Center is Horrible but other positions may be fine

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Representative in Burlington, MA
    Former Employee - Call Center Representative in Burlington, MA

    I worked at Silverlink Communications full-time

    Pros

    Maybe the snacks if they let you have any

    Cons

    Being in the call center you have a hard job anyway, you sit on the phones all day and deal with people giving you a hard time. The last thing you need is for the work environment to be just as bad. The people who don't work in the call center treat you like scum and don't include you on any company activities or functions. Management in the call center is horrible. They have no discipline for people who put others down or even for harassment. Several reports of harassment have been filed and nothing has happened, They have no respect for their employees. Management is non existent leaving certain workers feeling like they are the bosses. Don't waste your time here. While management is nice they do nothing to help. They never hire people full time, everyone is a temp.

    Advice to ManagementAdvice

    Get rid of the bad seed, FIRE PEOPLE if there are reports. Make yourself known to the people.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Great company that doesn't seem to want to keep its employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Current Employee in Burlington, MA
    Current Employee - Current Employee in Burlington, MA

    I have been working at Silverlink Communications full-time (more than a year)

    Pros

    - Great working atmosphere.
    - Employees are smart and focused.
    - Work hard, play hard attitude.
    - Work leaves you with a sense of accomplishment.

    Cons

    - No advancement structure.
    - Long hours with little reward.
    - Turnover is high.

    Advice to ManagementAdvice

    Meeting with current employees to help fill open positions might help the high turnover. Hard work and long hours worked should be recognized with something as simple as "Saw that you worked late week, good job and thank you".

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Great people, good mission, career path options pretty thin

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Burlington, MA
    Current Employee - Anonymous Employee in Burlington, MA

    I have been working at Silverlink Communications full-time (more than 5 years)

    Pros

    They hire some really solid people. The product / service concept is good.

    Cons

    Exec Management not crazy about working from home, but some managers allow it.
    Top out on advancement opportunities pretty quickly
    No 401K matching
    Bonuses are not strongly in sync with quality of work and meeting personal goals; weak employees can get strong bonuses because they have good clients where a strong employees with challenging clients are not rewarded.
    Strong employees carry a disproportionately larger amount of the workload than the weaker employees.

    Advice to ManagementAdvice

    Balance the workload for employees. Get rid of the dead wood. Provide real opportunities for advancement rather than just title changes.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    A good company to work for, employees and management are very professional and friendly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Product Manager in Burlington, MA
    Former Employee - Senior Product Manager in Burlington, MA

    I worked at Silverlink Communications full-time (more than 3 years)

    Pros

    Sane working hours, usually less than 60 hours a week. Nice bonuses and company outings, charity, health clubs etc.

    Cons

    A bit slow on the technology adoption front.

    Advice to ManagementAdvice

    time-off could be better.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 3 people found this helpful  

    Silverlink Communications is a terrible working environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager in Burlington, MA
    Current Employee - Program Manager in Burlington, MA

    I have been working at Silverlink Communications full-time (more than a year)

    Pros

    Great cookies and crackers selection. I advise you to buy your own saltines.

    Cons

    Product Management was a weakness for years. Analytics is basically Coke-vs-Pepsi A/B testing, nothing more. As others have said here, nobody is friendly or talks. Senior managers are condescending and rude: to each other. A lot of internal discord, i.e., yelling and screaming. The companies’ employees treat their largely contractor workforce very poorly. Silverlink Communications has gone through many rounds of involuntary force reductions. The Java-based infrastructure is from the stone age and the UI is so bad I thought they were showing me a joke web site when I first started using their application. The company cares nothing for its clients or customers, regarding them with utter disdain, which has caught up with them in the marketplace.

    Advice to ManagementAdvice

    If you cannot treat people with decency, they will leave Silverlink Communications, and get a better job. People talk about their former employers on social media. You should show more respect to your employees, clients, and customers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    You take the good, you take the bad...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Burlington, MA
    Current Employee - Anonymous Employee in Burlington, MA

    I have been working at Silverlink Communications full-time

    Pros

    You will not be micro-managed if you are a solid performer. There is a strong sense of teamwork and folks are willing to help out those who try. You are working for a company that can make a difference.

    Cons

    Too many warm bodies taking up seats and adding little value. Program/application issues that hinder productivity need to be corrected. Provide training vs. presentations. Long overdue for product documentation. Critically need a technical writer.

    Advice to ManagementAdvice

    Trust your team to work on the details. Give employees some credit. Treat them like adults. Take the advice of team members when bringing in new employees. Don't hire folks who are not well rated after the interview process.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Breath of fresh air in a job market that can be less than enjoyable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Burlington, MA
    Current Employee - Anonymous Employee in Burlington, MA

    I have been working at Silverlink Communications full-time (less than a year)

    Pros

    Nice, friendly people. Good pay. Good benefits. Friendly "work hard/play hard" culture (and boy do they mean it on both sides!). Easy location, resources available, smart/driven people who really seem to want the company to succeed. Not yet ruined with an overbearing corporate feeling. Kitchen with drinks/snacks, etc.

    Cons

    Growing pains show. Lack of process can be chaotic. Lots of cooks in all the kitchens because of the start-up feeling.

    Advice to ManagementAdvice

    Keep up the good work with the feeling, culture, and good hiring. Tighten up process across departments so that growth can continue without the extreme fire-drill feeling that a lot of projects seem to have right now.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Silverlink is a fun environment with good people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Burlington, MA
    Current Employee - Anonymous Employee in Burlington, MA

    I have been working at Silverlink Communications full-time

    Pros

    Smart and experienced coworkers make it a great place to learn
    Approachable managers who are invested in their workforce
    Emphasis on work/life balance
    Frequent social events
    Small but profitable company with start-up vibe

    Cons

    Random busy / not busy work cycle - fastpaced one day and slow the next
    Infrequent but occasional weekend time is requested (not required, differs by division)
    Issues faced can be challenging and performance expectations are high
    Different teams' experiences may vary from "Pros" listed - i.e. some have less fun than others
    Not a place for people with poor communication skills and lack of initiative

    Recommends
    Positive Outlook
    Approves of CEO
  11. 4 people found this helpful  

    product management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Product Manager in Burlington, MA
    Current Employee - Product Manager in Burlington, MA

    I have been working at Silverlink Communications

    Pros

    startup environment has the flexibility

    Cons

    limitations of a startup environment!

    Advice to ManagementAdvice

    Be fair to all

    Doesn't Recommend
    No opinion of CEO

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