Singapore Airlines Reviews

Updated July 29, 2015
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3.3
Rating Trends
Recommend to a friend
Approve of CEO
Singapore Airlines CEO Goh Choon Phong
Goh Choon Phong
35 Ratings

Pros
  • It has very good work life balance and working culture (in 5 reviews)

  • The brand name on your resume so you can get a better job someplace else (in 5 reviews)

Cons
  • Slow career progression, many historical practices (in 7 reviews)

  • Middle management can be stifling (in 6 reviews)

More Pros and Cons

97 Employee Reviews

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  1. Helpful (1)

    Sales Development Officer

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Singapore Airlines full-time

    Pros

    This has a very traditional company. Amazing customer service.

    Cons

    Lack of training when newly hired

    Advice to Management

    possibility


  2. Helpful (3)

    Believe These Reviews

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Singapore Airlines full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The brand name on your resume so you can get a better job someplace else.

    Cons

    Management style is medieval. Each manager runs an independent kingdom which can, and does lead to abuse of staff. The sad part is that many dedicated staff have left because of truly corrupt managers. And this isn't your typical Asian company with any loyalty to their staff. Many of my former co-workers have been layed off during downturns.

    Advice to Management

    Why bother? They don't listen in the least if it doesn't affect them or their own careers.


  3. Helpful (7)

    Don't waste your time, this company is anything but great...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX

    I worked at Singapore Airlines full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Most people would say that flight benefits would be the biggest "pro" in the aviation industry. However, because I worked in the Houston office, our manager specifically said that we could not fly on any other carrier, in other words he wouldn't approve a letter for his employees to fly United, for example. The "1 free ticket" a year is terrible. It's stand-by only and NEVER upgrade-able. If economy is completely booked and you are a staff trying to get on, even if there are business seats available...they will not let you on. In other words, SIA is a TERRIBLE company, and there aren't any pros to this job what-so-ever.

    Cons

    I think there are too many to list. The management is the worse part of this company. They have super smart guys that they stick all over the world for only a 2-3 year increment in order to control their relationships and management styles. The main issue, is the amount of controlling that comes with this company. It is very discriminating to women, and even have different prices for your "1 free ticket" based on if you are a male or female. The pay is AWFUL, they promise great bonuses at the end of each year, and yes, you do get a bonus...if the airline is making money, and at your manager's discretion. I remember reading all of the reviews before taking the job in Houston and thinking, each company has it's faults...take my advice, don't take the job and save yourself so much time, it's not worth it.

    Advice to Management

    Quit paying for every Singaporean Man to get their education in order to have an "indentured servant" that you can control for the next ten years, and focus on hiring managers who really know what they are doing, especially in the sales office.


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  5. Flight Stewardess

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Stewardess in Singapore (Singapore)
    Current Employee - Flight Stewardess in Singapore (Singapore)

    I have been working at Singapore Airlines (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A lot of benefits, salary is good, you get to travel all over the world, you work with different people on every flight

    Cons

    The culture might be tough to adapt to for some, sometimes regimental, very strict with regards to discipline and yearly bonus is not as much as it should be

    Advice to Management

    Give your employees a chance to explain themselves better, stop breathing down their necks so much, and also thank you for taking care of us


  6. A dream workplace before you get it.. Nothing Special after

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Passenger Sales Agent in Mumbai (India)
    Current Employee - Passenger Sales Agent in Mumbai (India)

    I have been working at Singapore Airlines (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    - Brand Value - Exposure to the very best practices in industry - Service oriented.. customer is King. - Customer Loyalty. - Bonus and 13th month Salary - Air ticket, which is a norm anyways

    Cons

    - Very rigid and inflexible in policy - Stepmotherly treatment for outstation staff - Differences in benefits for SIN vs other staff - Miserly to spend money on staff - Very very slow growth esp if you don't want to relocate in Singapore


  7. Pilot

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pilot
    Former Employee - Pilot

    I worked at Singapore Airlines full-time (Less than a year)

    Pros

    Big airline, good learning opportunity and exposure. Fully sponsored pilot training program which not may airlines offer

    Cons

    Old management style. The system followed is a decade old and no one bothers to change it. Low pay scale and benefits


  8. Crew

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Singapore Airlines

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Free travel paid to travel to places I never dream I'll get to

    Cons

    Mean crew Demanding passengers Senior crew have more say over juniors Not enough rest

    Advice to Management

    Fire those mental people Just because they work longer does not mean they are always right Too many crazy and arrogant people in this airline


  9. Captain

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Captain in Singapore (Singapore)
    Former Employee - Captain in Singapore (Singapore)

    I worked at Singapore Airlines full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Very reliable paymaster. Wide operational network

    Cons

    Some of the HR practices were questionable

    Advice to Management

    Review top management to see whether their job performance is up to the mark


  10. Flight Stewardess

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Singapore Airlines full-time

    Pros

    Good allowance, travelling (for free, essentially), one free travel ticket to anywhere per year (if you're married, a free ticket for your spouse).

    Cons

    Ugly customers and fellow colleagues, tiring hours.


  11. Marketing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Singapore (Singapore)
    Current Employee - Anonymous Employee in Singapore (Singapore)

    I have been working at Singapore Airlines

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    Friendly culture, rotation and exposure

    Cons

    Secluded work place, Performance not adequately rewarded

    Advice to Management

    Reward your good employees



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