SingleHop

  www.singlehop.com
  www.singlehop.com

SingleHop Reviews

Updated September 12, 2014
Updated September 12, 2014
11 Reviews
3.0
11 Reviews
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Recommend to a friend
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Zak Boca
9 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    Great place to develop skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Chicago, IL
    Current Employee - Sales in Chicago, IL

    I have been working at SingleHop full-time (more than an year)

    Pros

    The atmosphere is really laid back, sales team is great to work with, middle management is very helpful, dress is very casual, great time off policy.

    Cons

    Tough to move up, Communication could be a bit better from Senior Management, Training could be a little bit better. Office can be very quiet.

    Advice to ManagementAdvice

    Better communication from Senior Leadership, can sometimes be out of touch.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    The founders are way over their heads. The space they are in is great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President of Support in Chicago, IL
    Former Employee - Vice President of Support in Chicago, IL

    I worked at SingleHop full-time (more than an year)

    Pros

    Managed Service offerings are a great solution to an IT problem that exists in the world today

    Cons

    They just need a team of people who understand customer satisfaction. They'll sell their services to anyone with a dollar, including banned countries around the world.

    Advice to ManagementAdvice

    Try and run the business like a professional organization. The leadership is comical. I wonder if the VC's really understand what is going on under the covers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Up, work, home, TV, bed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Administrator in Chicago, IL
    Current Employee - Systems Administrator in Chicago, IL

    I have been working at SingleHop full-time (more than 3 years)

    Pros

    Relaxed work environment, occasional company outings. The management team does its best to keep the staff up to date on the internal happenings of the company through monthly staff meetings.

    Cons

    Long hours. Administrators are expected to work 12 hour shifts on a rotating two week schedule and the staffing of the administration department is grossly lacking. This is a company with more than 15,000 client servers and they have two administrators who only handle the large clients and two additional administrators to handle the one, two, or three off server owners. Ideally, there should be a lot more staffing as there was in the past with this company considering how lucrative they are. In the past 18 months, the technical team on busy shifts has dwindled from 2 seniors and 6 administrators to 2 seniors and 2 administrators. Hardly sufficient.

    Advice to ManagementAdvice

    Build out your I.T. staffing. You are trying to grow, but at the same time you are not building up enough men to row the boat. Without support, hosting companies turn into places where client's DON'T want their servers at. Support quality truly is a make or break factor for the hosting industry.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Typical MSP

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SingleHop full-time (more than 3 years)

    Pros

    Easy to get ahead if you're competent, willing to learn, and able to apply yourself. Like most other MSPs, a hosting industry neophyte can be forged through strife and adversity into battle-hardened sales consultants, billing reps, sysadmins, network admins, hardware techs, and developers. Company doesn't care about what you do off shift. Work from home policy is nice provided you work a position where its feasible (sorry data center guys).

    Cons

    PTO policy is a joke. Lack of 401k full matching is insulting. The inability of managers to hold problem employees accountable is laughable. Some elements of upper management are downright toxic. This is all on top of common MSP issues of lower than average industry pay, talking a lot about training but expecting employees to do it on their own time/dime, and typical thinking that office perks and a 'laid back' culture will always trump actual benefits and compensation. This may sound a bit harsh, but this is actually par for the course for most Managed Service Providers.

    Advice to ManagementAdvice

    Let managers manage and build their teams by attracting real talent. Otherwise, get used to retail/foodservice levels of turnover. The fact that we couldn't keep members of upper management for longer than 12 months should be setting off giant red flags. Don't ask for employees to give more but become tight-lipped and cite a budget no one outside of Accounting, HR, Upper Management and the board of investors can see when employees ask for more in return.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 2 people found this helpful  

    From the SysAdmin side of things

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Administrator in Chicago, IL
    Current Employee - Systems Administrator in Chicago, IL

    I have been working at SingleHop full-time (more than 3 years)

    Pros

    -Very flexible with employees, ability to work remote as needed
    -Lots of leeway in how to handle things,very little micromanagement
    -Management responsive to criticism, also very open about company progress
    -Lots of time off, good benefits (other than 401k)

    Cons

    -Forced change in schedule from Standard 8 hour shifts to 12 hour Pitman schedule
    -No 401k matching
    -On the low end of pay for Chicago
    -Getting anything approved that costs money very difficult (including raises)
    -Been promised training budget for a long time, has never come

    Advice to ManagementAdvice

    Pitman schedule change for the non Sr SysAdmins was a bad idea. Too much coverage on weekends, not enough during the week, doesn't make a whole lot of sense. Lots of sysadmins unhappy about it.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Really nice company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Chicago, IL
    Current Employee - Account Manager in Chicago, IL

    I have been working at SingleHop full-time (more than 3 years)

    Pros

    I've worked at SingleHop for 3 years now in a couple of roles. The culture is laid back, where they do things like quarterly happy hours, events on the roof of their offices, and beer cart fridays. I like that I have moved up in my role, as have many people in the company.

    Cons

    The company has made mistake some recent sales management who were just a bad fit. It's a fast moving company, so things like that can happen.

    Advice to ManagementAdvice

    Be cautious who you hire.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Inexperienced management doing the best they can...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at SingleHop full-time (more than an year)

    Pros

    Casual atmosphere, bring your dog to work, free Snapple, great rooftop for afterwork parties, great place for your first job, and there are many great people who work there.

    Cons

    The firm essentially lacks experienced executive leadership. The CEO is uninspiring and lacks vision.

    Advice to ManagementAdvice

    Hire a professional CEO to help move the firm to the next level. Spend the money to put in the proper software systems to manage the firm properly and stop relying on free software.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    A good foundation that needs leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Chicago, IL
    Former Employee - Manager in Chicago, IL

    I worked at SingleHop full-time (more than an year)

    Pros

    Opportunity to grow in a great industry with a solid foundation of skill and infrastructure. Good people who work hard.

    Cons

    The founders of the company have exhausted their capabilities to manage. They pay their people well below industry averages and do not share in the profits or equity of the company.

    Advice to ManagementAdvice

    Need to identify strategy and stay with it. Listen to your employees and take action on their requests. Listen to your customers and upgrade your systems and networks. Don't always take the cheap route.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    A good place if you are early in your career, not for people with experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Chicago, IL
    Former Employee - Sales in Chicago, IL

    I worked at SingleHop full-time (more than 3 years)

    Pros

    Fun culture, laid back environment (although that has recently changed quite a bit). A large variety of client types, great for networking. Good exposure to a variety of work to help later in your professional career. Some really cool and interesting people (Zak and Andy are the coolest).

    Cons

    Lots of changes with little to no notice. Very much a "watch your back" atmosphere, as many awesome people as there are they hire some very shady folks as well. Middle and some upper management lack proper training (lots of yelling with no direction). Very poor HR. Little to no vertical or horizontal movement. HIGH turn over (pretty much a revolving door). Low morale a majority of the time.

    Advice to ManagementAdvice

    Watch out who you are hiring, focus on developing the skills of those that actually want to make the company better. Listen more to the people "in the trenches". Hire a new HR team and properly train those that are in a management role to encourage work rather than random yelling.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    A good place to be a part of a startup.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Administrator in Chicago, IL
    Former Employee - Systems Administrator in Chicago, IL

    I worked at SingleHop full-time

    Pros

    SingleHop is a growing company which offers a lot of opportunity for those who got involved early. Everyone likes to have fun and goes out together, works together, etc. SingleHop was like a big family.

    Cons

    The pay was low, lacked direction from management, no PTO structure. You had to "pay" another employee out of your own pocket to cover a shift if you wanted off for anything.

    Advice to ManagementAdvice

    I'm not sure if things have changed since I left two years ago.. but give your employees formal PTO, offer training and advancement opportunities.

    Recommends
    Positive Outlook

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