SingleHop

  www.singlehop.com
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SingleHop Reviews

Updated Jul 23, 2014
All Employees Current Employees Only

2.7 11 reviews

67% Approve of the CEO

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Zak Boca

(9 ratings)

60% of employees recommend this company to a friend
11 Employee Reviews
Relevance Date Rating
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Up, work, home, TV, bed

    Systems Administrator (Current Employee) Chicago, IL

    ProsRelaxed work environment, occasional company outings. The management team does its best to keep the staff up to date on the internal happenings of the company through monthly staff meetings.

    ConsLong hours. Administrators are expected to work 12 hour shifts on a rotating two week schedule and the staffing of the administration department is grossly lacking. This is a company with more than 15,000 client servers and they have two administrators who only handle the large clients and two additional administrators to handle the one, two, or three off server owners. Ideally, there should be a lot more staffing as there was in the past with this company considering how lucrative they are. In the past 18 months, the technical team on busy shifts has dwindled from 2 seniors and 6 administrators to 2 seniors and 2 administrators. Hardly sufficient.

    Advice to Senior ManagementBuild out your I.T. staffing. You are trying to grow, but at the same time you are not building up enough men to row the boat. Without support, hosting companies turn into places where client's DON'T want their servers at. Support quality truly is a make or break factor for the hosting industry.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Approves of CEO

    1 person found this helpful  

    Typical MSP

    Anonymous Employee (Current Employee)

    ProsEasy to get ahead if you're competent, willing to learn, and able to apply yourself. Like most other MSPs, a hosting industry neophyte can be forged through strife and adversity into battle-hardened sales consultants, billing reps, sysadmins, network admins, hardware techs, and developers. Company doesn't care about what you do off shift. Work from home policy is nice provided you work a position where its feasible (sorry data center guys).

    ConsPTO policy is a joke. Lack of 401k full matching is insulting. The inability of managers to hold problem employees accountable is laughable. Some elements of upper management are downright toxic. This is all on top of common MSP issues of lower than average industry pay, talking a lot about training but expecting employees to do it on their own time/dime, and typical thinking that office perks and a 'laid back' culture will always trump actual benefits and compensation. This may sound a bit harsh, but this is actually par for the course for most Managed Service Providers.

    Advice to Senior ManagementLet managers manage and build their teams by attracting real talent. Otherwise, get used to retail/foodservice levels of turnover. The fact that we couldn't keep members of upper management for longer than 12 months should be setting off giant red flags. Don't ask for employees to give more but become tight-lipped and cite a budget no one outside of Accounting, HR, Upper Management and the board of investors can see when employees ask for more in return.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Approves of CEO

    1 person found this helpful  

    Great place to develop skills

    Sales (Current Employee) Chicago, IL

    ProsThe atmosphere is really laid back, sales team is great to work with, middle management is very helpful, dress is very casual, great time off policy.

    ConsTough to move up, Communication could be a bit better from Senior Management, Training could be a little bit better. Office can be very quiet.

    Advice to Senior ManagementBetter communication from Senior Leadership, can sometimes be out of touch.

    Yes, I would recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    From the SysAdmin side of things

    Systems Administrator (Current Employee) Chicago, IL

    Pros-Very flexible with employees, ability to work remote as needed
    -Lots of leeway in how to handle things,very little micromanagement
    -Management responsive to criticism, also very open about company progress
    -Lots of time off, good benefits (other than 401k)

    Cons-Forced change in schedule from Standard 8 hour shifts to 12 hour Pitman schedule
    -No 401k matching
    -On the low end of pay for Chicago
    -Getting anything approved that costs money very difficult (including raises)
    -Been promised training budget for a long time, has never come

    Advice to Senior ManagementPitman schedule change for the non Sr SysAdmins was a bad idea. Too much coverage on weekends, not enough during the week, doesn't make a whole lot of sense. Lots of sysadmins unhappy about it.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Really nice company to work for

    Account Manager (Current Employee) Chicago, IL

    ProsI've worked at SingleHop for 3 years now in a couple of roles. The culture is laid back, where they do things like quarterly happy hours, events on the roof of their offices, and beer cart fridays. I like that I have moved up in my role, as have many people in the company.

    ConsThe company has made mistake some recent sales management who were just a bad fit. It's a fast moving company, so things like that can happen.

    Advice to Senior ManagementBe cautious who you hire.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Inexperienced management doing the best they can...

    (Former Employee) Chicago, IL

    ProsCasual atmosphere, bring your dog to work, free Snapple, great rooftop for afterwork parties, great place for your first job, and there are many great people who work there.

    ConsThe firm essentially lacks experienced executive leadership. The CEO is uninspiring and lacks vision.

    Advice to Senior ManagementHire a professional CEO to help move the firm to the next level. Spend the money to put in the proper software systems to manage the firm properly and stop relying on free software.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
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    • Disapproves of CEO

    1 person found this helpful  

    Stressful environment - Buyer Beware!

    Network Operations Manager (Current Employee) Chicago, IL

    ProsThe people hired are generally good people and want to work hard and do what is best for the company.

    ConsVery stressful environment. Low paying, no incentives other than ability to drink and work on the job. Company loses more customers a month than they gain.

    Advice to Senior ManagementTake better care of your customers. They buy for a stable and secure network, that is the least you could provide for them.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Disapproves of CEO

    3 people found this helpful  

    A good foundation that needs leadership.

    Manager (Former Employee) Chicago, IL

    ProsOpportunity to grow in a great industry with a solid foundation of skill and infrastructure. Good people who work hard.

    ConsThe founders of the company have exhausted their capabilities to manage. They pay their people well below industry averages and do not share in the profits or equity of the company.

    Advice to Senior ManagementNeed to identify strategy and stay with it. Listen to your employees and take action on their requests. Listen to your customers and upgrade your systems and networks. Don't always take the cheap route.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    A good place if you are early in your career, not for people with experience

    Sales (Former Employee) Chicago, IL

    ProsFun culture, laid back environment (although that has recently changed quite a bit). A large variety of client types, great for networking. Good exposure to a variety of work to help later in your professional career. Some really cool and interesting people (Zak and Andy are the coolest).

    ConsLots of changes with little to no notice. Very much a "watch your back" atmosphere, as many awesome people as there are they hire some very shady folks as well. Middle and some upper management lack proper training (lots of yelling with no direction). Very poor HR. Little to no vertical or horizontal movement. HIGH turn over (pretty much a revolving door). Low morale a majority of the time.

    Advice to Senior ManagementWatch out who you are hiring, focus on developing the skills of those that actually want to make the company better. Listen more to the people "in the trenches". Hire a new HR team and properly train those that are in a management role to encourage work rather than random yelling.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    A good place to be a part of a startup.

    Systems Administrator (Former Employee) Chicago, IL

    ProsSingleHop is a growing company which offers a lot of opportunity for those who got involved early. Everyone likes to have fun and goes out together, works together, etc. SingleHop was like a big family.

    ConsThe pay was low, lacked direction from management, no PTO structure. You had to "pay" another employee out of your own pocket to cover a shift if you wanted off for anything.

    Advice to Senior ManagementI'm not sure if things have changed since I left two years ago.. but give your employees formal PTO, offer training and advancement opportunities.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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