Singtel Reviews

Updated October 19, 2014
Updated October 19, 2014
172 Reviews
2.9
172 Reviews
Rating Trends

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Singtel SingTel Group CEO Chua Sock Koong
Chua Sock Koong
68 Ratings

Review Highlights

Pros
  • Work-life balance easily achieved if u do that (in 12 reviews)

  • Nice working environment, working with best category employees, Better salary range (in 12 reviews)


Cons
  • Bureaucratic, Government linked organization, work life balance (in 17 reviews)

  • too much red tape and hierarchy (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service
    Former Employee - Customer Service

    I worked at Singtel part-time (less than an year)

    Pros

    Get to interact with a lot of customer instead of just sitting around which is good. Overall okay experience.

    Cons

    Colleques are not so friendly and often only care abt their role and themselves. Would not want to work here unless no choice.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Good

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Singtel

    Pros

    People friendly and good salary

    Cons

    No work life balance and pressure

  3.  

    Good strategy exposure with reasonable work life balance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Singtel

    Pros

    - OK work life balance
    - good exposure to senior management
    - cash bonus is quite good

    Cons

    - personal growth is limited
    - career move is difficult

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    I work with some great people, who are passionate about what they do

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director
    Current Employee - Director

    I have been working at Singtel full-time (more than 5 years)

    Pros

    You're providing an essential service to Singapore which is rewarding. Being a large organisation there are many opportunities to try different roles and there are lots of passionate people to work with. There is a genuine desire to give customers a great experience.

    Cons

    There are few silos, people tend to focus only on their own role and not on the bigger picture. Systems sometimes hinder the ability to offer great customer service.

    Advice to ManagementAdvice

    Break down the silos and create a culture where failure is valued as an opportunity to learn how to do better in the future.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    IT Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Manager in Singapore (Singapore)
    Former Employee - IT Manager in Singapore (Singapore)

    I worked at Singtel full-time (less than an year)

    Pros

    Stable due to dominant market position

    Cons

    bureaucratic working culture, poor management execution

    Advice to ManagementAdvice

    need to streamline management decision making process

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Commodity business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Singapore (Singapore)
    Former Employee - Project Manager in Singapore (Singapore)

    I worked at Singtel as a contractor (more than 3 years)

    Pros

    It has a very strong HR policy that favours non-management staff. Ultimately its the working level that makes SingTel successful. There is a lot of development programs and benefits. Its a very working level oriented organization and lots of flexibility in terms of time off etc. This is of course comes with a 10-15 hour work day, depending on what level you are at. It pays relatively well and

    Cons

    Its a run rate business, even though it tries to innovate. Ultimately it is reselling a lot of its stuff. If you are just wanting a job, then its fine. But if you want to grow, its more than just numbers as its a run rate... business just would drop from the sky due to the brand name (hence the reason for its high rates). You will not see much creative growth nor strategic capabilities over the long term of your career as you will just be doing "on the mill" roles even as a graduate. The top down culture, impedes its growth...hence the reason why the digital life fails.

    Advice to ManagementAdvice

    Need to look at innovation and create value adds then short cut revenue retention tactics. Also cut the BS politics and be focus to developing the organization below the next 3- 5 years.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Life of a Sales person

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Singtel full-time (more than 3 years)

    Pros

    One of the few farmer roles around.

    Cons

    Salary considered low compared to peers in the same industry, lots of customer issues, no work-life balance and bad leadership.

    Advice to ManagementAdvice

    Pls look at the middle management that are not contributing but making the things worse for the whole organization.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Customer Service Officer

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Singtel part-time (less than an year)

    Pros

    only handling calls of specific area,

    Cons

    not very friendly to part-timers, smoking culture quite strong.

    No opinion of CEO
  10. 1 person found this helpful  

    Very resistance to change...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Executive in Singapore (Singapore)
    Former Employee - Operations Executive in Singapore (Singapore)

    I worked at Singtel full-time (less than an year)

    Pros

    Central location (near orchard area).
    Bonus payout .
    Staff rates and plans for mobile, broadband and cable tv.

    Cons

    Low starting salary.
    Tons of re-org and re-shuffling.
    Very difficult to get the job done.
    Retirement place for a lot of old timers.

    Advice to ManagementAdvice

    It's difficult to try and change the co. culture after so long...plan out what you want to be. It's damaging for employees who want to work for a fast-moving company to find out it's otherwise.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    long hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager in Singapore (Singapore)
    Former Employee - Sales Manager in Singapore (Singapore)

    I worked at Singtel full-time (more than 3 years)

    Pros

    good learning ground since they make you work like mad

    Cons

    super long hours and they are not willing to pay. Therefore they hire poeple that lack experience

    Advice to ManagementAdvice

    please help the staff and provide more work life balance

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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