Singtel

  www.singtel.com
  www.singtel.com

Singtel Reviews

Updated December 16, 2014
Updated December 16, 2014
181 Reviews
3.0
181 Reviews
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Singtel SingTel Group CEO Chua Sock Koong
Chua Sock Koong
73 Ratings

Review Highlights

Pros
  • Staff centric and good work life balance with attractive remuneration packages (in 13 reviews)

  • Nice working environment, working with best category employees, Better salary range (in 12 reviews)


Cons
  • Bureaucratic, Government linked organization, work life balance (in 18 reviews)

  • too much red tape and hierarchy (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Too much politics and bureaucracy to ever be a true innovator, bell curve performance ranking ruins teamwork

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Singapore (Singapore)
    Current Employee - Manager in Singapore (Singapore)

    I have been working at Singtel full-time (more than 3 years)

    Pros

    Stable company - no one ever gets laid off, and contract workers are almost always renewed
    Lots of learning opportunities and training courses on offer
    Salary is not terrible

    Cons

    Bureaucracy and paperwork will kill you - more time is spent on form filling and procedural stuff than on real innovation
    Politicking is through the roof - everyone lives and dies by the whims of the emperors
    Performance evaluation is on a bell curve - everyone has to be ranked, and a fallout of this is that teamwork is not encouraged
    Promotion takes years - in most parts of the business, rule of thumb is directors need to be 40+

    Advice to ManagementAdvice

    Get rid of the bell curve
    Have a more concise way to do internal paperwork
    Stop being Animal Farm - treat everyone as you would yourself. Do you really need to spend on butlers and waitresses for board meeting lunches?

    Doesn't Recommend
    Disapproves of CEO
  2. 4 people found this helpful  

    Not a place for the weak-hearted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at Singtel full-time (more than 3 years)

    Pros

    If you like challenges, this is the place to be.
    The pay and bonus are quite good.

    Cons

    Many people had encountered directors who lack EQ. They yell at and disrespect the staff.
    Promotion and opportunities depend on your relationship with the boss. High turnover rate happens with a reason.
    Expect last-minute projects with tight deadlines.
    You are mostly on your own. Forget about coaching by your boss because they may not know how to do it either.

    Advice to ManagementAdvice

    Treat employees fairly and respect them as human beings, not tools.
    Appoint department heads based on competency, not by relationship (i.e. ex-colleagues, friends).

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    I've experienced that the singtel is one of the recognized telecommunication company of world, having professional staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Officer in Klang (Malaysia)
    Current Employee - Customer Care Officer in Klang (Malaysia)

    I have been working at Singtel as a contractor (more than an year)

    Pros

    As far as the reason is concerned Singtel is on of the companies provides opportunity to learn and groom your personality in a professional way.

    Cons

    As I've worked in singtel in customer care as a customer care officer so the most challenging and daring to assist the Singaporean customers as they are high demanding and it is quite difficult to manage them thoroughly.

    Advice to ManagementAdvice

    During my whole employment tenure I had no issue with the management even though I may highlight that the management has to take bravery step to remove some black sheep from the management who neither suitable, satisfactory not beneficial in the company's interest.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    I have worked for SingTel for less than one year.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Singapore (Singapore)
    Current Employee - Manager in Singapore (Singapore)

    I have been working at Singtel full-time (less than an year)

    Pros

    Brand name is ok. Nothing else

    Cons

    Working environment is horrible. Bosses here think it's their right to yell at juniors/colleagues as a way out of their emotions and they are not willing to guide or help juniors. Overall the corporate culture is not good and they can tolerate rude people. Take it very personally and no respect of employees. Work system is very outdated.

    Advice to ManagementAdvice

    Please respect your employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 9 people found this helpful  

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Director in Singapore (Singapore)
    Former Employee - Associate Director in Singapore (Singapore)

    I worked at Singtel full-time (more than an year)

    Pros

    Good colleagues, who are really trying to make something out of their job.

    Cons

    - horrible politics. Managemnt seemed more intent on looking for someone to blame when things go wrong, then to fix underlying problems. Yelling and screaming is an acceptable way for bosses. Pleasing your bosses and to be blue-eye boy/girl is the gurantee way to get good ratings and bonuses.
    - hr policies not well thought through and sucks at explaining to staff. Dont think they really care about employees. Appeared to put a lot of emphasis to win awards.
    - bureacracy. sigh, worst than stat boards.

    Advice to ManagementAdvice

    Stop showing there is a very clear class difference between Top Managemnt and the rest, and dont just stay in the ivory towers in Comcentre1. the peoples are the one who worked hard for Singtel to be number one. Do show more care and concern, they are not just worker bees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Very bureaucratic organization with a negative attitude of employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate Development Manager in Singapore (Singapore)
    Former Employee - Corporate Development Manager in Singapore (Singapore)

    I worked at Singtel full-time (less than an year)

    Pros

    Industry leader allows access to a lot of people and opportunities

    Cons

    Bureaucratic, unhealthy working environment with a lot of negativity

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Admin Staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Entry Administrative in Singapore (Singapore)
    Former Employee - Data Entry Administrative in Singapore (Singapore)

    I worked at Singtel part-time (less than an year)

    Pros

    Good and friendly supervisor that give allowance for lunch breaks, temp staff common, range of nationalities which gives diversity to the place.

    Cons

    Old outdated computers running on windows 95, many inefficiencies in the data entry system that makes duplicated effort common.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Lots of products and services to sell, but workload is unbearable!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Singapore (Singapore)
    Current Employee - Sales in Singapore (Singapore)

    I have been working at Singtel full-time (more than 5 years)

    Pros

    Stability is the keyword here. Its akin to an iron ricebowl and there is no risk of getting fired unless you have done something terribly wrong.

    Cons

    Pay is not commensurate with market standards, and basic pay can be much lower than competitors. Too much workload as customers come to you instead of you going to them. There is NO WORK LIFE BALANCE. If you wish to spend 75% of your waking hours doing work and clearing non stop emails, this is the place for you! You are bogged by emails even when going on leave so you can never truly have any rest.

    Advice to ManagementAdvice

    Try to understand what the emplyees are really experiencing on a day to day basis. Really listen to what they have to say and do something about it to alleviate their unrealistic workload.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10.  

    Good company

    Former Employee - Business Analyst in Singapore (Singapore)
    Former Employee - Business Analyst in Singapore (Singapore)

    I worked at Singtel full-time (more than an year)

    Pros

    Family oriented culture, great benefits, opportunities to explore various career path, stable industry

    Cons

    Due to the nature of the industry the Company is in, re-organisation is often required. However, the management seem to over-look that certain process and system are legacy and might not be readily changed, resulting in additional work for the back-end support.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    short and fulfilled

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Development Executive
    Former Employee - Product Development Executive

    I worked at Singtel full-time (less than an year)

    Pros

    working with right group of colleagues

    Cons

    no human touch. other than that, work load s ok.

    Recommends
    Positive Outlook
    Approves of CEO

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