Sitel

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Sitel Reviews in Asheville, NC

Updated February 18, 2015
Updated February 18, 2015
7 Reviews
2.1
7 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sitel President & CEO Bert Quintana
Bert Quintana
7 Ratings

Review Highlights

Pros
  • I've done the online for the work-at-home assessment - so far, so good (in 21 reviews)

  • Learned a lot about customer service and the business (in 5 reviews)


Cons
  • Administration is very disorganized and actual call center work is more stressful than it needs to be (in 16 reviews)

  • You cannot even defend your employees with upper management as they feel everyone is replaceable (in 7 reviews)

More Highlights

7 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Must be sales-driven

    Former Employee - Customer Service in Asheville, NC
    Former Employee - Customer Service in Asheville, NC

    I worked at Sitel full-time (less than a year)

    Pros

    They're often willing to work around busy schedules and in most cases offer full-time hours, but that's about it.

    Cons

    An emphasis is definitely placed on sales performance, sometimes at the expense of customer service.

  2.  

    They only care about the metrics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Agent in Asheville, NC
    Former Employee - Call Center Agent in Asheville, NC

    I worked at Sitel

    Pros

    Extensive paid training
    easy to get hired
    great cowoRkers

    Cons

    Terrible pay
    Management plays favorites
    only care about metrics
    find any reason to not give you a raise

    Advice to ManagementAdvice

    Care about the service you provide
    Reward loyal employees

    Recommends
    Negative Outlook
    Disapproves of CEO
  3.  

    Would only recommend if you are desperate for work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Csr1 in Asheville, NC
    Former Employee - Csr1 in Asheville, NC

    I worked at Sitel full-time (more than 3 years)

    Pros

    40 hour Mon -Fri work week.

    Cons

    Highly stressful with low compensation.

    Advice to ManagementAdvice

    Offer more competitive wages.

    Doesn't Recommend
    Neutral Outlook
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  5.  

    Sarah's review of Sitel.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Asheville, NC
    Former Employee - Customer Service Representative in Asheville, NC

    I worked at Sitel full-time (less than a year)

    Pros

    Individual desks, telephones and computers. Credit policies and holiday pay/schedule.

    Cons

    Long training, difficult computer programs.

    Advice to ManagementAdvice

    Treat employees better.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    It is what it is

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Coach in Asheville, NC
    Current Employee - Coach in Asheville, NC

    I have been working at Sitel full-time (more than 5 years)

    Pros

    Opportunity for advancement
    Great people for the most part
    Paid training

    Cons

    Low pay
    Not challenging for anyone who has cursory knowledge of how to operate a computer

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    It's a customer relations job which means various levels of stress due to customers; It's not for everyone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative in Asheville, NC
    Current Employee - Customer Service Representative in Asheville, NC

    I have been working at Sitel

    Pros

    Employees
    Benefits
    Decent management - Willing to work with employees
    Patience with employee growth
    Mandatory breaks and Lunches
    Voluntary Overtime
    Paid time off
    Schedule Management
    Training and Assistance

    Cons

    Meeting metrics can be tricky some weeks; not dire
    Pay should be higher
    Customers can cause stress
    Doesn't offer Chiropractic care in health insurance plan.
    IT infrastructure between Client & Sitel, decent systems but unfortunately no quite up to par with recommended requirements.
    Building & Desks could use a overall - old.

    Advice to ManagementAdvice

    Adding Chiropractic care to Insurance would go a long way to ease employee tensions, especially those whom have worked for Sitel 2+ years.

    Approves of CEO
  8. 1 person found this helpful  

    Not a place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Asheville, NC
    Current Employee - Customer Service Representative in Asheville, NC

    I have been working at Sitel full-time (more than a year)

    Pros

    -above minimum wage starting pay
    -Customer service job
    -Paid time off
    -Holiday pay after 6 months

    Cons

    -management lies to you
    -negative attitudes by management
    -long hours
    -highest you can get paid is 9.50/hr
    -Entire building is filthy

    Advice to ManagementAdvice

    quit being so negative and start caring about employees. Lots of hard working folks have been terminated for the wrong reasons and management needs to be clear on what they expect from the employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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