Sitel Reviews

Current Employee – been working at Sitel full-time for more than 7 years

Pros – The culture is relaxed
Associates help each others

Cons – no raises in 3 years

Advice to Senior Management – Separate friendship

No, I would not recommend this company to a friend

Former Employee – worked at Sitel part-time for more than 3 years

Pros – Cool people to work around, laid back. Easy job, controlled climate, weekly meetings, paid time off even if only part time, health, dental and eye benefits. Work with you on school schedules.

Cons – Not very honest when it came to very important things like where the company stands financially and whether or it is stable, also some of management didn't seem too honest. Go nowhere job.

Advice to Senior Management – Honesty is important!

No, I would not recommend this company to a friend

Former Employee – worked at Sitel full-time for more than a year

Pros – Just about the only perk of this job is that it is indoors.

Cons – You are treated like a slave. No matter how hard you work it is never enough and there is always more to do than you can possibly get done. I would work 18 hour days because I was salaried and I still had things left to do when I finally left for the night. The only way to get ahead in this company is to kiss the as of the people in charge. When you do that your workload decreases and all of a sudden you are considered a "good" employee. If you just try to keep your head down and do your job then you will fail and everyone will talk about you behind your back.

Advice to Senior Management – Stop treating people like they are expendable and maybe they will do a better job for you

No, I would not recommend this company to a friend

Former Employee – worked at Sitel part-time for more than 3 years

Pros – No pros I can think of

Cons – Mandatory overtime even when you have another job. Constantly changing bonus plan, starting from high, now no bonuses. Freeze pay rate, no performance raises after 2 years. People have been at same rate of pay if they work 5 years. Worried too much about handle time and after call work than doing what is right for customer.

Advice to Senior Management – Get new upper management.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Sitel full-time for more than 7 years

Pros – Opportunity to grow, great training, client discounts

Cons – Payscale is pretty low for having to deal with sometime upset customers,

Advice to Senior Management – Pay your new hires based on experience!

Yes, I would recommend this company to a friend

Former Employee – worked at Sitel full-time for more than a year

Pros – anyone can get hired on the spot, a monkey could do the job, you can miss SOOOO many days with out getting fired, you can make a lot of decent friends there.

Cons – the pay is low, everything is scripted to point that you feel like an automated system or robot, the managerial staff if immature, lazy, and discriminatory, the office politics is ridiculous here. you will be micromanaged to death.

Advice to Senior Management – pay people better and you won't have so much attrition, promote people that are qualified and experienced (not just the people you like to small talk with) and don't take away peoples coloring books, crossword puzzles, sudoku, etc... unless they aren't performing correctly. I saw so many people whose performance drop, or they quit when the policy against all of the things that people did to keep their mind off the fact that they couldn't stand repeating themselves over and over and over away.

No, I would not recommend this company to a friend

Current Employee – been working at Sitel full-time for more than 3 years

Pros – Great co-workers, management works with school schedules...sometimes.

Cons – Depending on the campaign your on your experience will vary, working for a cell phone company it was horrible, desk sharing, management not being knowledgeable on anything pertaining to the campaign, if you ask a question their response is "well you've been on the phone longer than i've been a supervisor so you should know how to find the answer", and we are severely understaffed, and it's blatantly obvious by the amount of calls are in waiting (over 200/day) on a 10 hour shift. Not worth the poor pay rate in which I'm currently capped off from.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Sitel full-time for more than 7 years

Pros – Good if your in school and have to work they are good with working on schedules.

Cons – Pay is horrible at start even with worse with time.

Advice to Senior Management – Pay people what there time is worth and you will get better results.

No, I would not recommend this company to a friend

Current Employee – been working at Sitel full-time for more than 3 years

Pros – Benefits
Promote from within
Outstanding Training (Paid)
Client Discounts
Overtime and stipend pay opportunities
Bonuses

Cons – Low Base Pay
Frequent interactions with angry customers
Some team leaders don't coach you (Fix it or you will be written up mentality)
Favoritism

Advice to Senior Management – Take feedback from your employees more seriously
Coach your Team Leads
Pay as much attention to your employees as you do to the numbers
Be consistent with policies

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Sitel full-time for more than 10 years

Pros – In my thirteen years at Sitel I was challenged with being involved in a number of projects that were challenging and provided me with considerable personal growth. The culture was supportive and success was well rewarded. It was a great environment.

Cons – I was recruited by another company and made the mistake of leaving. The grass is definately not greener on the other side. I wanted to return to Sitel after leaving the former company and there were no opportunities for me.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company