Sitel Reviews

Updated July 6, 2015
538 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
2.6
Rating Trends
Recommend to a friend
Approve of CEO
Sitel President & CEO Bert Quintana
Bert Quintana
164 Ratings

Pros
  • Great options for work at home positions (in 21 reviews)

  • Learned a lot as a manager, that's a good "school" (in 5 reviews)

Cons
  • Administration is very disorganized and actual call center work is more stressful than it needs to be (in 16 reviews)

  • You cannot even defend your employees with upper management as they feel everyone is replaceable (in 7 reviews)

More Pros and Cons

538 Employee Reviews

Sort: Popular Rating Date
  1. My fav W@H job/company so far

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cal Receiver in Nashville, TN
    Current Employee - Cal Receiver in Nashville, TN

    I have been working at Sitel full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Company provided equipment, fair pay with set pay raise intervals, bonuses, full benefits, paid holidays, to name a few. The AAA program that I'm on is enjoyable, meaningful, and offers a great bonus program. There is plenty of overtime available, and we get an hour lunch break. The equipment and the system work great. I hardly ever have tech issues. Great coaching and communication. Sitel does work at home right!

    Cons

    Starting wage is around $9, but pay increases are available after 90 days.

    Advice to Management

    Keep up the good work! I've worked for 4 work at home companies and I have not enjoyed any of them as much as I have Sitel.


  2. Customer Service Representative

    Former Employee - Anonymous Employee in Augusta, GA
    Former Employee - Anonymous Employee in Augusta, GA

    I worked at Sitel part-time (Less than a year)

    Pros

    So I will still be able to be home for my kids, and I do not have reliable transportation.

    Cons

    I really do not have much downsizing to working from home. The only downsizing is you are not in the public with other people.


  3. CSR

    Former Employee - Csr1 in Ocala, FL
    Former Employee - Csr1 in Ocala, FL

    I worked at Sitel full-time (Less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great company to work for, you can even work for them at home if you like.

    Cons

    I have nothing bad to say

    Advice to Management

    Keep doing your job like you have been


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. CSR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Starkville, MS
    Former Employee - Customer Service Representative in Starkville, MS

    I worked at Sitel full-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Paid training and scheduled breaks and lunch hour.

    Cons

    Not enough pay for the crap you have to put up with.

    Advice to Management

    Better train and prepare new hires.


  6. Love this company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sitel

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work environment most days

    Cons

    Poor training instructors and sometimes instructions


  7. Decent job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Asheville, NC
    Former Employee - Customer Service Representative in Asheville, NC

    I worked at Sitel full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Full time job. Better than factory work.

    Cons

    Couldn't really make too much more money. Dead end job.

    Advice to Management

    Pay your employees more.


  8. It's okay!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Hamilton, AL
    Current Employee - Customer Service Representative in Hamilton, AL

    I have been working at Sitel full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Regular coaching. Friendly atmosphere. Fun place to work.

    Cons

    Cutting hours at present.

    Advice to Management

    Keep up the good work. And get another account in there!


  9. Helpful (1)

    Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sitel

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great pay, Benefits, and people

    Cons

    Business fluctuates often
    Occasionally can become tedious


  10. not enough money for the stress

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Las Vegas, NV
    Former Employee - Customer Service Representative in Las Vegas, NV

    I worked at Sitel

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Working from home is nice

    Cons

    Low pay per hr, not enough

    Advice to Management

    Not enough pay for the stress


  11. CSR

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Asheville, NC
    Former Employee - Customer Service Representative in Asheville, NC

    I worked at Sitel full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    I worked in a call center environment.I worked for BCBS of NJ.Took billing premium payments over the phone.

    Cons

    Sitting down for 8 hours or longer on a daily basis.



Showing 538 of 546 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.