Sitel

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Sitel Reviews

Updated August 15, 2014
Updated August 15, 2014
338 Reviews

2.6
338 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sitel President & CEO Bert Quintana
Bert Quintana
90 Ratings

Review Highlights

Pros
  • It's work from home which can make it worthwhile initially (in 17 reviews)

  • Learned a lot about customer service and the business (in 5 reviews)


Cons
  • This call center is the absolute definition of micro-management (in 14 reviews)

  • 9/hr for a customer service position; the same job with another company could earn you (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    I have enjoyed working here all these years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support  in  Starkville, MS
    Current Employee - Technical Support in Starkville, MS

    Pros

    They always try to promote from within. Get a lot of benefits with lots of companies. Normally they promote someone in at least 6 months or less.

    Cons

    Favoritism, no matter how they try to stop it, someone always ends up showing less qualified people more opportunities or give them more chances.

    Advice to ManagementAdvice

    You are already doing a great job, the only way to limit the con would be to have someone constantly visit or to have an inside person keeping an eye on things

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    My experience at Sitel was amazing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Supervisor  in  San Angelo, TX
    Current Employee - Senior Account Supervisor in San Angelo, TX

    Pros

    Employers are very easy to work for. Everyone is very easy going, understanding, and the open door policy is actively used. The coaching and training are excellent. They do everything possible to ensure that you know how to do your job and how to do it to the best of your ability.

    Cons

    The only challenges that I came across was the pay. They definitely need to increase the past rates, and the incentives.

    Advice to ManagementAdvice

    Increase pay for the employees, and make sure incentives are applied.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    battered Customer Service rep

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Las Vegas, NV
    Current Employee - Customer Service Representative in Las Vegas, NV

    Pros

    easy work, nice people , very understanding

    Cons

    young crowd , YOU ARE TREATED LIKE A KID

    Advice to ManagementAdvice

    work on exclueding colored hair and excessive body piercings

    Recommends
    Negative Outlook
    No opinion of CEO
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  5.  

    I would have to say Sitel is a friendly, fun place where you are a customer service representative who helps customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Painted Post, NY
    Former Employee - Customer Service Representative in Painted Post, NY

    Pros

    The best things about working at sitel is the ability to grow in the company. You are able to have contests between teams and make the day fun.

    Cons

    Some of the cons for working at sitel are the fact that you can become overwhelmed with all the customers, you can have a co-work come in and put you in a bad mood.

    Advice to ManagementAdvice

    To advance to management you would have to show you are able to do your job on a daily basis and apply for the position. Then you go through the training.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    My experience was just ok!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Ocala, FL
    Former Employee - Customer Service Representative in Ocala, FL

    Pros

    Coaches care about thier team and give incentives to show they care!

    Cons

    This company shows favortism and they do not promote their employees for different positions based on their job well done.

    Advice to ManagementAdvice

    Treat your employees equally and fairly!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Starter Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Agent  in  Las Vegas, NV
    Former Employee - Call Center Agent in Las Vegas, NV

    Pros

    Stable job, flexible hours, easy promotions

    Cons

    terrible pay, poor management structure, and less than adequate equipment

    Advice to ManagementAdvice

    raise pay.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Good Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Las Vegas, NV
    Former Employee - Customer Service Representative in Las Vegas, NV

    Pros

    Work Environment, Co-Workers, Supervisors, Training

    Cons

    low pay, benefits, upper management, no advancement

    Advice to ManagementAdvice

    Listen to your employees and take the recommendations into consideration

    Recommends
    Approves of CEO
  9.  

    Not bad for a single person who is willing to work hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Representative International Care  in  Ocala, FL
    Former Employee - Call Center Representative International Care in Ocala, FL

    Pros

    Fair company, diverse, fast paced, and plenty of OT sometimes forced. Its a great company for single people who dont mind phone work and are willing to work a lot of hours. Decent training. Will hire ANYONE im pretty sure if you dress up a Chimpanzee they will give it a job.

    Cons

    Lots of hours to the point if grueling. Even training is 3 weeks long 10.5 hours a day with 40 strangers sharing computers to train in a cramped room fights actually break out. You dont get to pick your schedule they assign you what days and times you work. To be honest i have seen better CSRs at McDonald's because with diversity comes people who have to project what ever image they have from outside of work to the work environment. They cram 40 people into a small training room for 10.5 hours a day and make people share computers impossible to learn...They hire anyone and everyone to the point of desperation.

    Advice to ManagementAdvice

    Hire better quality people and you will have less turnover. My interview was literally two questions.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Great so far!

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Your an actual employee that works from home, and not an Independent contractor.

    Cons

    Pay is a little low

    Advice to ManagementAdvice

    Up the pay for WAH Agents

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Dishonest Hiring Practices

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Corning, NY
    Former Employee - Customer Service Representative in Corning, NY

    Pros

    It was a paycheck, sort of.

    Cons

    Applied for a full time position, was offerred and accepted full time. Halfway through training our entire class was informed we wuld only be part time. Had to put in a special request to go fulltime after putting in overtime for at least 2 months. Informed at time of hire that pay would increase to $10.00/hour after 90 days, in actuallity pay increase was only 25 cents to $8.75/hour. Guess lieing to job candidates is the only way this company can find people to abuse and treat like cattle.

    Advice to ManagementAdvice

    Take some ethics classes, and have all managers and supervisors learn some ethics.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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