Sitel Reviews

Updated April 21, 2015
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2.5
478 Reviews
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Sitel President & CEO Bert Quintana
Bert Quintana
139 Ratings

Pros
  • I've done the online for the work-at-home assessment - so far, so good (in 21 reviews)

  • Learned a lot about customer service and the business (in 5 reviews)

Cons
  • Administration is very disorganized and actual call center work is more stressful than it needs to be (in 16 reviews)

  • You cannot even defend your employees with upper management as they feel everyone is replaceable (in 7 reviews)

More Pros and Cons

Employee Reviews

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  1. dispatcher

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dispatcher in Las Vegas, NV
    Current Employee - Dispatcher in Las Vegas, NV

    I have been working at Sitel

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    great pay and schedule great management

    Cons

    nothing the job is perfect if the client AAA want leaving I would continue to grow

    Advice to Management

    change nothing

  2. Helpful (1)

    Customer service representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sitel

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great pay, great benefits, fun atmosphere

    Cons

    Scattered management, scattered work place, lots of favoritism

  3. Helpful (1)

    Business Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Omaha, NE
    Former Employee - Business Analyst in Omaha, NE

    I worked at Sitel full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good co-workers, Low stress, casual dress

    Cons

    Lack of transparency, limited advancement opportunities, no job security

    Advice to Management

    Try to reverse the IT outsourcing and bring it back in house

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. customer care rep

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Hamilton Crossroads, AL
    Former Employee - Customer Care Representative in Hamilton Crossroads, AL

    I worked at Sitel full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent pay and contract worked with had commission

    Cons

    Hot , not enough time to use restroom , work to close to other people

    Advice to Management

    Allow longer bathroom breaks ,

  6. Okay experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Work At Home Telephone Customer Service Representative in Durham, NC
    Former Employee - Work At Home Telephone Customer Service Representative in Durham, NC

    I worked at Sitel

    Pros

    Paid training, easy Job, benefits, provided equipment

    Cons

    Only $9.00/hr, the pay should be higher. Training should be longer, it felt a little rushed.

  7. Helpful (3)

    i enjoy working for Sitel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist in Knoxville, TN
    Current Employee - Customer Service Specialist in Knoxville, TN

    I have been working at Sitel full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    i enjoy the fact that i dont have to leave home. I enjoy 90% of my inbound callers you do get the few that you can give the moon and they still are not happy

    Cons

    Tech Support and HR are awful I never can get a Coach or operations manger when I need one sometimes I dont have time to wait 2 days for a response

    Advice to Management

    Either have smaller teams so that you can keep up with everyone or hire more people to help you get back to the people you already have. It is crazy that I can have a tech issue call and have to wait 24 -28 hours to see if i can get back online

  8. Decent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Las Vegas, NV
    Current Employee - Customer Service Representative in Las Vegas, NV

    I have been working at Sitel full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Indoors, air conditioned
    Middle management tends to be attentive and helpful

    Cons

    No job security
    Insufficient training
    Disconnect between Sitel and client goals
    Upper Management is indifferent at best

    Advice to Management

    The quality of agents is lower because management insist upon paying so little and making everyone replaceable.

  9. a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sitel

    Pros

    Good benefits for full-time employees

    Cons

    It was an outbound call center. It was what it was.

  10. customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Norman, OK
    Former Employee - Customer Service Representative in Norman, OK

    I worked at Sitel full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The people on the teams are great

    Cons

    Management could care less about the employees in fact they keep a list of people they want rid of ànd ride them until they quit or fire them.

    Advice to Management

    Care more about your employees without them you wouldn't have a job!!!!

  11. Helpful (2)

    harder than it looks.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Lake City, FL
    Current Employee - Customer Service Representative in Lake City, FL

    I have been working at Sitel (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    understanding staff for time off

    Cons

    quality agents do not see what you are doing, they simply listen to your voice. It can get VERY tiring to be cheerful for 40 hours, and you never know when your audited.

    Advice to Management

    please..please permit more than two 15 min breaks a day.
    this is hard work, and selling redbull is not going to solve the problem of constant state of zombie.
    fix the air conditioning. it's freezing on one side of the building, bolstering hot on the other. you expect us to smile and be polite while we are slowly roasted alive like overcooked turkeys.
    and someone give Patti a raise- that woman is gods gift to humankind.

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