Sitel Reviews

Updated July 1, 2015
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2.6
Rating Trends
Recommend to a friend
Approve of CEO
Sitel President & CEO Bert Quintana
Bert Quintana
161 Ratings

Pros
  • Great options for work at home positions (in 21 reviews)

  • Learned a lot as a manager, that's a good "school" (in 5 reviews)

Cons
  • Administration is very disorganized and actual call center work is more stressful than it needs to be (in 16 reviews)

  • You cannot even defend your employees with upper management as they feel everyone is replaceable (in 7 reviews)

More Pros and Cons

533 Employee Reviews

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  1. CSR

    Former Employee - Csr1 in Ocala, FL
    Former Employee - Csr1 in Ocala, FL

    I worked at Sitel full-time (Less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great company to work for, you can even work for them at home if you like.

    Cons

    I have nothing bad to say

    Advice to Management

    Keep doing your job like you have been


  2. CSR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Starkville, MS
    Former Employee - Customer Service Representative in Starkville, MS

    I worked at Sitel full-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Paid training and scheduled breaks and lunch hour.

    Cons

    Not enough pay for the crap you have to put up with.

    Advice to Management

    Better train and prepare new hires.


  3. Love this company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sitel

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work environment most days

    Cons

    Poor training instructors and sometimes instructions


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Decent job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Asheville, NC
    Former Employee - Customer Service Representative in Asheville, NC

    I worked at Sitel full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Full time job. Better than factory work.

    Cons

    Couldn't really make too much more money. Dead end job.

    Advice to Management

    Pay your employees more.


  6. It's okay!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Hamilton, AL
    Current Employee - Customer Service Representative in Hamilton, AL

    I have been working at Sitel full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Regular coaching. Friendly atmosphere. Fun place to work.

    Cons

    Cutting hours at present.

    Advice to Management

    Keep up the good work. And get another account in there!


  7. Helpful (1)

    Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sitel

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great pay, Benefits, and people

    Cons

    Business fluctuates often
    Occasionally can become tedious


  8. not enough money for the stress

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Las Vegas, NV
    Former Employee - Customer Service Representative in Las Vegas, NV

    I worked at Sitel

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Working from home is nice

    Cons

    Low pay per hr, not enough

    Advice to Management

    Not enough pay for the stress


  9. CSR

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Asheville, NC
    Former Employee - Customer Service Representative in Asheville, NC

    I worked at Sitel full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    I worked in a call center environment.I worked for BCBS of NJ.Took billing premium payments over the phone.

    Cons

    Sitting down for 8 hours or longer on a daily basis.


  10. I worked for the Verizon project, it was a OK job the customers just are really annoying but once you get use to it it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Augusta, GA
    Former Employee - Customer Service Representative in Augusta, GA

    I worked at Sitel full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Get to sit down and work in ac. Competitive pay. Recognition for your hard work is always displayed or awarded

    Cons

    The pay was not up to my standard or worth the hassle with the customers. The Coaches Are Rude And demanding.


  11. Wonderful company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Antonio, TX
    Former Employee - Customer Service Representative in San Antonio, TX

    I worked at Sitel

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Really great company
    Work from home
    Management was awesome
    Above minimum wage pay
    Company provided equipment
    Paid training

    Cons

    The pay could be higher

    Advice to Management

    Keep up the good work



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