Sitel Reviews

Updated October 29, 2014
Updated October 29, 2014
364 Reviews
2.5
364 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sitel President & CEO Bert Quintana
Bert Quintana
102 Ratings

Review Highlights

Pros
  • There are no good reasons to work from home with Sitel (in 20 reviews)

  • Learned a lot about customer service and the business (in 5 reviews)


Cons
  • Administration is very disorganized and actual call center work is more stressful than it needs to be (in 16 reviews)

  • 9/hr for a customer service position; the same job with another company could earn you (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Augusta, GA
    Former Employee - Customer Service Representative in Augusta, GA

    I worked at Sitel full-time (less than an year)

    Pros

    If you like customer svc, this is the job for you

    Cons

    This job should start out paying more than $8.50 & they need a better dress code policy

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    In my experience with Sitel has been great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Oak Ridge, TN
    Current Employee - Customer Service Representative in Oak Ridge, TN

    I have been working at Sitel full-time (more than 5 years)

    Pros

    Some of pros of working here are great training they provide everything you need to be successful and the managers for the most part are real people.

    Cons

    Some cons about working here are you must move up otherwise staying on the phones you are salary capped, and to begin with pay is well for the job. Its also very mundane doing the same things day and day out. There also many changes that come about, which take month's to get those out to agents there is also little to no time to review or research these changes and you still get counted off for misinformation, which affects stack ranking and being able to move up.

    Advice to ManagementAdvice

    Make sure you get us information when you get information!

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Representative in Amarillo, TX
    Current Employee - Call Center Representative in Amarillo, TX

    I have been working at Sitel full-time (more than 3 years)

    Pros

    Sitel has a wonderful paid for performance program, With this program all employees have a chance to increase their paycheck by $2.00 per hour.

    Cons

    Sometimes they implement mandatory overtime which is great for payday but you get burned out when working the time. Also no food is allowed at your desk.

    Advice to ManagementAdvice

    New headsets would be greatly appreciated. Otherwise, I think you rock!

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Answering calls for emergency roadside service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Control Center Supervisor in Las Vegas, NV
    Former Employee - Control Center Supervisor in Las Vegas, NV

    I worked at Sitel full-time (more than 10 years)

    Pros

    The best pro was being able to help the public and other call receivers.

    Cons

    There were no cons to mention

    Advice to ManagementAdvice

    some suggestions to improve customer care were discussed

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Great Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent
    Current Employee - Customer Service Agent

    I have been working at Sitel full-time (less than an year)

    Pros

    This company is reputable and solid. They are provide fair benefits and opportunities to advance quickly.

    Cons

    The pay could be a little more competitive.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Not too sure...

    Current Employee - Customer Service Agent
    Current Employee - Customer Service Agent

    I have been working at Sitel full-time (less than an year)

    Pros

    Working from home, regular pay check.

    Cons

    Irate customers, lack of communication,

  8.  

    underappreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Representative in Las Vegas, NV
    Former Employee - Call Center Representative in Las Vegas, NV

    I worked at Sitel full-time (less than an year)

    Pros

    I worked in the Direct TV program...so the access to the benefits there was nice

    Cons

    They ask a lot of you for the low pay you get...and a decent raise is hard to get

    Advice to ManagementAdvice

    Not everyone who is a manager is up to the task.... I believe this is a big reason for the high turnover ratio

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Never work call center before it was interesting to say the least.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Representative in Amarillo, TX
    Former Employee - Call Center Representative in Amarillo, TX

    I worked at Sitel full-time (more than an year)

    Pros

    Best part about SiTEL is ability to move up in the company. Amarillo site has a different air about is.

    Cons

    Negative place to work. The management turn over rate is very high. Poor training team. Low pay per hour.

    Advice to ManagementAdvice

    Care more about a whole site success rather than focusing on putting out one fire at a time. Stop changing the rules when it is convenient and reward people properly.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Sarah's review of Sitel.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Asheville, NC
    Former Employee - Customer Service Representative in Asheville, NC

    I worked at Sitel full-time (less than an year)

    Pros

    Individual desks, telephones and computers. Credit policies and holiday pay/schedule.

    Cons

    Long training, difficult computer programs.

    Advice to ManagementAdvice

    Treat employees better.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11.  

    Operations Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager in Las Vegas, NV
    Former Employee - Operations Manager in Las Vegas, NV

    I worked at Sitel full-time (more than 3 years)

    Pros

    Lots of continual management education.

    Cons

    Lots of clicks, horrible pay

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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