Sitel

www.sitel.com

Sitel Reviews

Updated January 26, 2015
Updated January 26, 2015
415 Reviews
2.4
415 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sitel President & CEO Bert Quintana
Bert Quintana
118 Ratings

Review Highlights

Pros
  • I've done the online for the work-at-home assessment - so far, so good (in 21 reviews)

  • Learned a lot about customer service and the business (in 5 reviews)


Cons
  • Administration is very disorganized and actual call center work is more stressful than it needs to be (in 16 reviews)

  • You cannot even defend your employees with upper management as they feel everyone is replaceable (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    The best of both worlds

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Real Time Analyst in Starkville, MS
    Former Employee - Real Time Analyst in Starkville, MS

    I worked at Sitel full-time (more than 3 years)

    Pros

    A chance to move up from an entry-level position. Supervisors who didn't give up on me even when I was at the bottom of the stack rank.

    Cons

    Having to answer to multiple supervisors. Changing schedules every month had a negative affect on my health. Lack of discipline on call floor--especially when no operations managers were present (specifically nights and weekends).

    Advice to ManagementAdvice

    If you're going to reduce a position, let your employees know before they submit a letter of resignation.

    Doesn't Recommend
    Neutral Outlook
  2.  

    Easy money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sitel

    Pros

    If you're from outside the industry it's a great place to learn the biz before moving to a company that pays more.

    Cons

    Low pay. But if you look at it like an investment then it's a great place to start.

    Advice to ManagementAdvice

    Base salary increase. You lose your best and brightest to companies Who pay people livable wages.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Enjoyed Working

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sitel

    Pros

    Good Environment, Flexibility, Good for freshers.

    Cons

    Work Life Balance, Training, do not hire appropriate number of people to save their money.

    Recommends
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    CSR - Call center agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Bartlesville, OK
    Current Employee - Customer Service Representative in Bartlesville, OK

    I have been working at Sitel

    Pros

    Fun environment, good coaches, good benefits

    Cons

    Pays above minimum wage but not enough for amount of stress the job entails

    Recommends
    Positive Outlook
  6.  

    Pretty good so far!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sitel full-time

    Pros

    You get to work from home. No commute. There are plenty of opportunities to be promoted. This company prefers to promote from within. Great co-workers. Paid holidays.

    Cons

    Getting through to IT when you have an issue can be a nightmare.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Strategy a bit confusing, but growth opportunities are available

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director
    Current Employee - Director

    I have been working at Sitel

    Pros

    Because there are several internal issues to be resolved, there are a lot of opportunities for growth if you're proactive in coming up with solutions.

    Cons

    Strategy is all over the board at times

    Advice to ManagementAdvice

    Sometimes it feels as if we manage by financial spreadsheets. Let's look at how to get better at our core business and become excellent at that. If we do this, all the rest will fall into place.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Sad excuse for a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Representative in Oak Ridge, TN
    Former Employee - Member Service Representative in Oak Ridge, TN

    I worked at Sitel full-time (more than a year)

    Pros

    I'm actually having a hard time thinking of pros at this job. Probably the people, I made some great friendships.

    Cons

    It's disgusting. There was bed bugs and fleas on the call floor. The desks are never cleaned and always have dust all over them. Management has no idea what they are doing and doesn't care anything about you. One manager will tell you one thing and another will tell you something else. All of the managers play favorites. They have no communication with each other. The pay SUCKS and even if you do get promoted, you don't get a raise. Not worth it at all!! I dreaded going to work everyday.

    Advice to ManagementAdvice

    Clean up!!! And get some communication going between the managers on the floor.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Would only recommend if you are desperate for work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Csr1 in Asheville, NC
    Former Employee - Csr1 in Asheville, NC

    I worked at Sitel full-time (more than 3 years)

    Pros

    40 hour Mon -Fri work week.

    Cons

    Highly stressful with low compensation.

    Advice to ManagementAdvice

    Offer more competitive wages.

    Doesn't Recommend
    Neutral Outlook
  10.  

    Company hires incompetent people and places in them in positions of power.

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Customer Service Agent in Fort Worth, TX
    Current Employee - Customer Service Agent in Fort Worth, TX

    I have been working at Sitel full-time (more than a year)

    Pros

    Flexible time. Work from home. Benefits.

    Cons

    Tech Issues. Management. unorganized and never on the same page.

    Advice to ManagementAdvice

    Look more ingot he people you place in positions of mpower.

    Recommends
  11.  

    An ok job for money but overworked and underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in El Paso, TX
    Former Employee - Customer Service Representative in El Paso, TX

    I worked at Sitel full-time (less than a year)

    Pros

    Don't have to leave the house

    Cons

    Change schedule at the last minute. Underpaid for the type work you do

    Advice to ManagementAdvice

    Increase pay. Supervisors respond to escalated calls quicker

    Recommends
    Neutral Outlook
    No opinion of CEO

Sitel Photos

Work at Sitel? Share Your Experiences

Sitel

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.