Sitel Reviews

Updated July 27, 2015
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2.6
Rating Trends
Recommend to a friend
Approve of CEO
Sitel President & CEO Bert Quintana
Bert Quintana
166 Ratings

Pros
  • Great options for work at home positions (in 21 reviews)

  • Learned a lot as a manager, that's a good "school" (in 5 reviews)

Cons
  • Administration is very disorganized and actual call center work is more stressful than it needs to be (in 16 reviews)

  • You cannot even defend your employees with upper management as they feel everyone is replaceable (in 7 reviews)

More Pros and Cons

554 Employee Reviews

Sort: Popular Rating Date
  1. Above average place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservations Agent
    Former Employee - Reservations Agent

    I worked at Sitel full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    They provide the computer, phone. They give out raises on the regular, you earn 3.5 hrs pto on every pay period and flexible shifts

    Cons

    Trainers aren't good, need more coaches to pick up kudos calls, work every holiday, busy busy busy, strict adherence policy

    Advice to Management

    Train your trainers to be better.!!


  2. Great oppurtunity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Sitel

    Recommends
    Recommends

    Pros

    Nice people with oppurtunity to work overtime and bonuses. Benefits available for employees.

    Cons

    Pay is low and scheduled hours make life-work balance difficult.


  3. Helpful (1)

    Customer Service Representative

    Former Employee - Customer Service Representative in Ocala, FL
    Former Employee - Customer Service Representative in Ocala, FL

    I worked at Sitel (More than a year)

    Pros

    Sitel will train you for a campaign to work as a customer service representative. The job is full-time, and you have the opportunity to work overtime.

    Cons

    Sitel has a high rate of burnout. The job can be stressful, speaking to angry customers for eight hours a day.


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  5. Okay on certain days

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Augusta, GA
    Former Employee - Customer Service Representative in Augusta, GA

    I worked at Sitel full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Nice people to work with okay pay and great training flexible schedules nice atmosphere to work in good food form carts

    Cons

    Not to many cons besides management some times gets involved in the drama that's going on around the center which just makes its worst


  6. seeking an interesting fun and skill set environment.

    Former Employee - Anonymous Employee in Lake City, FL
    Former Employee - Anonymous Employee in Lake City, FL

    I worked at Sitel full-time (Less than a year)

    Pros

    rewards for sales, great friendly customers

    Cons

    disputes about other customer poor service.


  7. Great Company

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sitel

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Fun training Nice Pay Awesome People

    Cons

    Sometimes coachs are too busy to assist you.

    Advice to Management

    Fix the Applications


  8. Great Place!!!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sitel part-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Steady work and intense training

    Cons

    Low pay, long training and sometimes hours are cut.


  9. Helpful (1)

    Work@Home

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Sitel

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    It's nice to work from home in your pj's, no commute time, gas, dry cleaning, eating out. The job itself is fairly easy & we are empowered to making things right without having to ask for permission.

    Cons

    I get "cabin fever", the pay is low, not a lot of work/life balance. You don't get paid for things that's aren't even your fault like system issues. You rely on chat rooms for help when you need it, but most of the time you just have to do your best & make a judgement call. Sometimes you're right & sometimes you get coached.

    Advice to Management

    Higher pay would be a great start! Again, know that we rely in chat rooms & IM for support & a lot of times we are searching for information, waiting for help & spending less time helping the customer. So more support would be great!


  10. My fav W@H job/company so far

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cal Receiver in Nashville, TN
    Current Employee - Cal Receiver in Nashville, TN

    I have been working at Sitel full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Company provided equipment, fair pay with set pay raise intervals, bonuses, full benefits, paid holidays, to name a few. The AAA program that I'm on is enjoyable, meaningful, and offers a great bonus program. There is plenty of overtime available, and we get an hour lunch break. The equipment and the system work great. I hardly ever have tech issues. Great coaching and communication. Sitel does work at home right!

    Cons

    Starting wage is around $9, but pay increases are available after 90 days.

    Advice to Management

    Keep up the good work! I've worked for 4 work at home companies and I have not enjoyed any of them as much as I have Sitel.


  11. Customer Service Representative

    Former Employee - Anonymous Employee in Augusta, GA
    Former Employee - Anonymous Employee in Augusta, GA

    I worked at Sitel part-time (Less than a year)

    Pros

    So I will still be able to be home for my kids, and I do not have reliable transportation.

    Cons

    I really do not have much downsizing to working from home. The only downsizing is you are not in the public with other people.



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