Sitel

  www.sitel.com
  www.sitel.com

Sitel Reviews

Updated November 25, 2014
Updated November 25, 2014
376 Reviews
2.5
376 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sitel President & CEO Bert Quintana
Bert Quintana
105 Ratings

Review Highlights

Pros
  • I've done the online for the work-at-home assessment - so far, so good (in 21 reviews)

  • Learned a lot about customer service and the business (in 5 reviews)


Cons
  • Administration is very disorganized and actual call center work is more stressful than it needs to be (in 16 reviews)

  • You cannot even defend your employees with upper management as they feel everyone is replaceable (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Good opportunity for work at home but not very organized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Work At Home Agent
    Current Employee - Work At Home Agent

    I have been working at Sitel full-time (less than an year)

    Pros

    Convenience of working at home, good team members that will help you out if they can, learning new skills that could help you on future jobs.

    Cons

    Low pay, agent rankings utterly confusing, untimely scheduling for the next week, training inadequate, not enough supervisors to take sup calls.

    Advice to ManagementAdvice

    Training needs to be further in depth and longer and needs to have more roleplaying of taking calls, throwing new agents out there on the floor after inadequate training is a bad idea, need more supervisors, need to make sure agents have working software instead of having them rely on other agents who can access necessary software to help them on their calls.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Good job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Sitel

    Pros

    Good pay good trainer,easy job

    Cons

    Not getting schedule until last minute

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Mixed emotions about applying

    • Work/Life Balance
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sitel

    Pros

    I've done the online for the work-at-home assessment - so far, so good. Then, their computer interface with mine just. stopped. Help came right away but it made me too concerned about jeopardizing my own internet, computer, etc. So, I never completed the application.

    To its credit, Sitel would email me from time to time to see if I were still interested. I haven't responded. I may have to apply all over again.

    If I had to do phone work, this, I think would be the best.

    Cons

    My fear of their system screwing up mine.

    Some of the reviews - a 50/50 chance of a good fit for me.

    Glassdoor doesn't have an 'Unapplied' option yet so I marked 'Current' as an employee. But, hey! You never know.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Decent Pay for a small town, Bad Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Level I Technician in Hamilton, AL
    Former Employee - Level I Technician in Hamilton, AL

    I worked at Sitel full-time (more than 3 years)

    Pros

    Flexible Schedules, good relaxed culture, casual dress

    Cons

    Management was inconsistent, sometimes inappropriate

    Recommends
    Negative Outlook
    No opinion of CEO
  6.  

    Fairness to employees:

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Work At Home Agent in Las Vegas, NV
    Former Employee - Work At Home Agent in Las Vegas, NV

    I worked at Sitel full-time (more than an year)

    Pros

    The overtime was great and met a lot of interesting people.

    Cons

    The company value needs to be addressed.

    Advice to ManagementAdvice

    If a situation arises make sure the employee is treated fairly.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Augusta, GA
    Former Employee - Customer Service Representative in Augusta, GA

    I worked at Sitel full-time (less than an year)

    Pros

    If you like customer svc, this is the job for you

    Cons

    This job should start out paying more than $8.50 & they need a better dress code policy

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Unorganized

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sitel

    Pros

    None thus far, I haven't been given the opportunity to start my job...whatever it may end up being!

    Cons

    I have been told I am hired aa full time employee but...I have also been told I'm going to work for this company's campaign and then another and now 2 days before my training was to start...I'm being switched to another. Each time my starting date has been pushed out another week or two. I don't believe their managers communication standards are up to par.

    Advice to ManagementAdvice

    Learn to communicate with each other. You apparently have too many employees doing the hiring for a campaign and they are clueless as to what the other one is doing. The right hand DOES need to know what the left hand is doing.

  9.  

    SITEL

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager
    Former Employee - Operations Manager

    I worked at Sitel full-time

    Pros

    the people steady working environment

    Cons

    lack of direction flexibility growth potential

    Recommends
    No opinion of CEO
  10.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Representative in Amarillo, TX
    Current Employee - Call Center Representative in Amarillo, TX

    I have been working at Sitel full-time (more than 3 years)

    Pros

    Sitel has a wonderful paid for performance program, With this program all employees have a chance to increase their paycheck by $2.00 per hour.

    Cons

    Sometimes they implement mandatory overtime which is great for payday but you get burned out when working the time. Also no food is allowed at your desk.

    Advice to ManagementAdvice

    New headsets would be greatly appreciated. Otherwise, I think you rock!

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    In my experience with Sitel has been great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Oak Ridge, TN
    Current Employee - Customer Service Representative in Oak Ridge, TN

    I have been working at Sitel full-time (more than 5 years)

    Pros

    Some of pros of working here are great training they provide everything you need to be successful and the managers for the most part are real people.

    Cons

    Some cons about working here are you must move up otherwise staying on the phones you are salary capped, and to begin with pay is well for the job. Its also very mundane doing the same things day and day out. There also many changes that come about, which take month's to get those out to agents there is also little to no time to review or research these changes and you still get counted off for misinformation, which affects stack ranking and being able to move up.

    Advice to ManagementAdvice

    Make sure you get us information when you get information!

    Recommends
    Neutral Outlook
    No opinion of CEO

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