Sitel

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Sitel Reviews

Updated Jul 25, 2014
All Employees Current Employees Only

2.7 322 reviews

56% Approve of the CEO

Sitel President & CEO Bert Quintana

Bert Quintana

(85 ratings)

44% of employees recommend this company to a friend

Review Highlights

Pros
  • It's work from home which can make it worthwhile initially(in 17 reviews)

  • Learned a lot about customer service and the business(in 5 reviews)


Cons
  • This call center is the absolute definition of micro-management(in 14 reviews)

  • 9/hr for a customer service position; the same job with another company could earn you(in 7 reviews)

322 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Great so far!

    Anonymous Employee (Current Employee)

    ProsYour an actual employee that works from home, and not an Independent contractor.

    ConsPay is a little low

    Advice to Senior ManagementUp the pay for WAH Agents

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Senior Management
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    • Approves of CEO

     

    Good Place to Work

    Customer Service Representative (Former Employee) Las Vegas, NV

    ProsWork Environment, Co-Workers, Supervisors, Training

    Conslow pay, benefits, upper management, no advancement

    Advice to Senior ManagementListen to your employees and take the recommendations into consideration

    Yes, I would recommend this company to a friend

    • Culture & Values
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    Not bad for a single person who is willing to work hours

    Call Center Representative International Care (Former Employee) Ocala, FL

    ProsFair company, diverse, fast paced, and plenty of OT sometimes forced. Its a great company for single people who dont mind phone work and are willing to work a lot of hours. Decent training. Will hire ANYONE im pretty sure if you dress up a Chimpanzee they will give it a job.

    ConsLots of hours to the point if grueling. Even training is 3 weeks long 10.5 hours a day with 40 strangers sharing computers to train in a cramped room fights actually break out. You dont get to pick your schedule they assign you what days and times you work. To be honest i have seen better CSRs at McDonald's because with diversity comes people who have to project what ever image they have from outside of work to the work environment. They cram 40 people into a small training room for 10.5 hours a day and make people share computers impossible to learn...They hire anyone and everyone to the point of desperation.

    Advice to Senior ManagementHire better quality people and you will have less turnover. My interview was literally two questions.

    Yes, I would recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    My First Full Time Job

    Customer Service Agent (Current Employee) Dallas, TX

    ProsI like the overtime. I really need it and it is there for me much of the time. Sometimes there are incentives to earn time off if you work overtime. Not having to spend money on gas is really nice. It has helped hone my communication-skills and work under pressure. Customer service isn't really that hard when you actually know the material. I can live on my wages as a single person in an apartment, and there are periodic raises, so that's nice. I haven't made any attempts to move up, but they haven't been hiring for management for my campaign yet.

    The managers listen to you, answer questions is as a timely manner as they can, and generally improve things that need to be improved, although a bit slowly. They are always bombarded with stuff and sometimes you have to remind/ask them twice, but as long as you really show you care you will earn favor with them. Being proactive in your learning, and creative with the tools you are given and seeing how far you can bend the rules for the customer with the manager's approval will show that you care, and earn you favor. With enough planning, you can travel to other states for stays and bring your equipment with you and do the job from there as long as you still work your shift.

    Sometimes the steps and procedures don't make ANY sense. but generally the management is very receptive to changing procedures that don't make any sense, or providing solutions for them in other creative ways.

    ConsThere is a TON of stuff that you have to learn and you are always updating and refreshing your knowledge. This can be a real challenge. The official information-sources aren't updated as much as they should be and you have to be a sleuth sometimes to really dig and find information from a multitude of sources, ask a lot of questions and synthesize them into a comprehensible package for the person on the other end. I feel like there is a lot of wasted energy just finding the answer to a simple, albeit obscure question. There is a lot of red tape to execute some functions that shouldn't need it, but are abused by those who don't know what they are doing.

    They don't give much time off - I would rather start off with a certain amount of time off banked per quarter/year or something but I guess this is the trade off with the amount of overtime and the stability of the job.

    The technology can be slow, which can cut in to handle time.

    Advice to Senior ManagementStart scheduling group-refresher sessions for agents outside of training, and/or perhaps a weekly meeting to clarify policies and procedures, and answer questions that might have come up during the week.

    Educate agents as to the WHY behind policies and procedures so that the agents can answer the more piercing questions customers ask. I think that once people understand the why, they will be more apt to remember and execute the "how." Just my two cents.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

     

    Good People

    Anonymous Employee (Current Employee)

    ProsThe people are dedicated and hard working. They support each other to provide the best for the customers they service daily. Teamwork is strong and supportive.

    ConsPay for Performance does not exist. Hard working people are not recognized or fairly rewarded for their contributions. As with any large company, communication needs to be improved

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Disapproves of CEO

     

    it was a awesome company, hate they closed

    Customer Service Representative (Current Employee) Birmingham, AL

    ProsAwesome overtime and standard health benefits. .,,

    ConsHoliday and early morning high call volumes

    Advice to Senior ManagementTry to keep a positive attitude with your team members

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Career Opportunities
    • Disapproves of CEO

     

    Dishonest Hiring Practices

    Customer Service Representative (Former Employee) Corning, NY

    ProsIt was a paycheck, sort of.

    ConsApplied for a full time position, was offerred and accepted full time. Halfway through training our entire class was informed we wuld only be part time. Had to put in a special request to go fulltime after putting in overtime for at least 2 months. Informed at time of hire that pay would increase to $10.00/hour after 90 days, in actuallity pay increase was only 25 cents to $8.75/hour. Guess lieing to job candidates is the only way this company can find people to abuse and treat like cattle.

    Advice to Senior ManagementTake some ethics classes, and have all managers and supervisors learn some ethics.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    OK

    Anonymous Employee (Current Employee)

    ProsLaid Back thats pretty much it

    ConsBosses think to much of them selves

    Advice to Senior ManagementClean up

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Approves of CEO

    2 people found this helpful  

    I just started training last week. They are very thorough. Everyone is very personable and professional.

    Customer Service Representative (Current Employee) Bethlehem, GA

    ProsBest thing is it is a WAH position. The pay is very competitive and good benefits.

    ConsI have not experienced a con as of now. I have only been in training for 2 weeks.

    Advice to Senior ManagementMy trainer is awesome.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Okay place to work

    Anonymous Employee (Former Employee) Albuquerque, NM

    ProsIndoor job, no heavy lifting, paid above minimum wage

    ConsPoor training, poor management communication

    Advice to Senior ManagementThis place could be a wonderful place to work with better training and feed back. Jobs in call centers can be harsh, and sitel could be a great launching pad into many skills. Communication between phone monkeys and superiors allowing better feed back and training to help improvement would be a great help in employee retention and in the culture of the work space.

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