Sitel Reviews

Updated August 29, 2015
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2.7
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Recommend to a friend
Approve of CEO
Sitel President & CEO Bert Quintana
Bert Quintana
177 Ratings

Pros
  • Great options for work at home positions (in 21 reviews)

  • Learned a lot as a manager, that's a good "school" (in 5 reviews)

Cons
  • Administration is very disorganized and actual call center work is more stressful than it needs to be (in 16 reviews)

  • You cannot even defend your employees with upper management as they feel everyone is replaceable (in 7 reviews)

More Pros and Cons

592 Employee Reviews

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  1. Love The Company!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV
    Recommends
    Positive Outlook

    I have been working at Sitel full-time (More than a year)

    Pros

    Work At Home, Benefits, Great opportunities

    Cons

    Need more support to help the coaches


  2. working there

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    good raises, time off requests handled promptly

    Cons

    favoritism, not a lot of leeway in some parts of the job

    Advice to Management

    listen more to employees


  3. Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative/Mentor in Augusta, GA
    Former Employee - Customer Service Representative/Mentor in Augusta, GA
    Doesn't Recommend

    I worked at Sitel (More than 3 years)

    Pros

    Able to advance quickly throughout the company. Great bonuses

    Cons

    Poor management, poor communication throughout the company


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. sitel customer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    It is not a sweat shop

    Cons

    supervisors are hard on employees.


  6. Helpful (1)

    Tough Margin Business

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in Nashville, TN
    Former Employee - Vice President in Nashville, TN
    Approves of CEO

    I worked at Sitel (More than 3 years)

    Pros

    Good people that work well together as a team

    Cons

    Too many "fire drills", mostly self-inflicted.

    Advice to Management

    Think more strategically - stop knee jerk cost cutting when you have a bad quarter.


  7. good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Albuquerque, NM
    Current Employee - Supervisor in Albuquerque, NM
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Sitel (More than a year)

    Pros

    Come to work and move up quickly

    Cons

    Salary would be a big con

    Advice to Management

    Find better talent then filling a need


  8. Sitel - Work at Home

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Work from home so it was convenient Training is very well done and you learn everything you need Raise every couple of months ($1 per year)

    Cons

    Management can sometimes take a long time to answer your questions


  9. Customer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in San Angelo, TX
    Current Employee - Customer Service Representative in San Angelo, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Sitel full-time (Less than a year)

    Pros

    Human Resources is very friendly and they are willing to help you if you ever come across a problem. Always check up on anything that you are uncertain about.

    Cons

    Training is 4-6 weeks long They don't have many places to see what kind of bonuses are available. They don't tell you when you get a pay raise

    Advice to Management

    Be friendly and greet your soon to be employees/coworkers with a great amount of energy.


  10. Nice place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Knoxville, TN
    Former Employee - Customer Service Representative in Knoxville, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Sitel full-time

    Pros

    Nice Benefits flexibility in schedule friendly coaches easy to advance in company

    Cons

    Working on a high unorganized campaign


  11. Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Billing Representative in Las Vegas, NV
    Former Employee - Billing Representative in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I got to help people and develope favorable outcomes. My primary fuction was to prevent a members insurance policy from canceling. For me this was a win win situation.

    Cons

    I can't think of any other than the fact that I was not able to know everything through my training

    Advice to Management

    Make sure that the new hires are trained a little better and don't put them on the floor unless you are 100% sure they can handle the job. Most members one comes in contact with are some of the most respectable people I had the pleasure of assisting.



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