Sitel

  www.sitel.com
  www.sitel.com

Sitel Reviews

Updated December 19, 2014
Updated December 19, 2014
390 Reviews
2.5
390 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sitel President & CEO Bert Quintana
Bert Quintana
110 Ratings

Review Highlights

Pros
  • I've done the online for the work-at-home assessment - so far, so good (in 21 reviews)

  • Learned a lot about customer service and the business (in 5 reviews)


Cons
  • Administration is very disorganized and actual call center work is more stressful than it needs to be (in 16 reviews)

  • You cannot even defend your employees with upper management as they feel everyone is replaceable (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Not bad.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sitel

    Pros

    work environment people hours location

    Cons

    not clean
    no benefits
    i dont know

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Love the comfort of home

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Work At Home Agent
    Current Employee - Work At Home Agent

    I have been working at Sitel

    Pros

    No high car gas prices, traffic or car insurance to deal with.
    Appears that advancement comes pretty fast.

    Cons

    Pay is low.
    Nasty customers can be overwhelming.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Steady check

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support Agent in Las Vegas, NV
    Former Employee - Tech Support Agent in Las Vegas, NV

    I worked at Sitel

    Pros

    Easy account great coworkers steady check

    Cons

    Lazy supervisors doesnt know what they are doing most of the time no support once our in production

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Rules subject to constantly change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Work At Home Agent in Free Home, GA
    Former Employee - Work At Home Agent in Free Home, GA

    I worked at Sitel full-time (more than an year)

    Pros

    working from home...money for other things other than gas to go to work

    Cons

    depending what campaign you get on

    Advice to ManagementAdvice

    list to the agents not the Team leads and coaches

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    good enough to pay the bills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Nashville, TN
    Current Employee - Customer Service Representative in Nashville, TN

    I have been working at Sitel as a contractor (less than an year)

    Pros

    I loved my colleagues - they were friendly, helpful and made me feel a part of a team.

    Cons

    It's not nice to see people being hired and fired so quickly and easily. In this economy it doesn't make sense to keep churning over employees every 1-2 months. Makes me think how good this would look to a client.

    Advice to ManagementAdvice

    Hire for skill and not for social status and/or connection.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Mixed emotions about applying

    • Work/Life Balance
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sitel

    Pros

    I've done the online for the work-at-home assessment - so far, so good. Then, their computer interface with mine just. stopped. Help came right away but it made me too concerned about jeopardizing my own internet, computer, etc. So, I never completed the application.

    To its credit, Sitel would email me from time to time to see if I were still interested. I haven't responded. I may have to apply all over again.

    If I had to do phone work, this, I think would be the best.

    Cons

    My fear of their system screwing up mine.

    Some of the reviews - a 50/50 chance of a good fit for me.

    Glassdoor doesn't have an 'Unapplied' option yet so I marked 'Current' as an employee. But, hey! You never know.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    If you are not native speaker..

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sitel

    Pros

    As they told me they don´t pay training course. It takes 10 days and at the end you will have to pass a test and if you pass then they will pay. If not i guess that you wasted 2 weeks time for nothing.

    Cons

    I guess it is possible to be a team leader but because i am not working there i don´t know.

  9. 2 people found this helpful  

    Good job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Sitel

    Pros

    Good pay good trainer,easy job

    Cons

    Not getting schedule until last minute

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Good opportunity for work at home but not very organized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Work At Home Agent
    Current Employee - Work At Home Agent

    I have been working at Sitel full-time (less than an year)

    Pros

    Convenience of working at home, good team members that will help you out if they can, learning new skills that could help you on future jobs.

    Cons

    Low pay, agent rankings utterly confusing, untimely scheduling for the next week, training inadequate, not enough supervisors to take sup calls.

    Advice to ManagementAdvice

    Training needs to be further in depth and longer and needs to have more roleplaying of taking calls, throwing new agents out there on the floor after inadequate training is a bad idea, need more supervisors, need to make sure agents have working software instead of having them rely on other agents who can access necessary software to help them on their calls.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Decent Pay for a small town, Bad Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Level I Technician in Hamilton, AL
    Former Employee - Level I Technician in Hamilton, AL

    I worked at Sitel full-time (more than 3 years)

    Pros

    Flexible Schedules, good relaxed culture, casual dress

    Cons

    Management was inconsistent, sometimes inappropriate

    Recommends
    Negative Outlook
    No opinion of CEO

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