Sitel Reviews

Updated March 31, 2015
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2.5
461 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Sitel President & CEO Bert Quintana
Bert Quintana
136 Ratings

Pros
  • I've done the online for the work-at-home assessment - so far, so good (in 21 reviews)

  • Learned a lot about customer service and the business (in 5 reviews)

Cons
  • Administration is very disorganized and actual call center work is more stressful than it needs to be (in 16 reviews)

  • You cannot even defend your employees with upper management as they feel everyone is replaceable (in 7 reviews)

More Pros and Cons

Employee Reviews

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  1. i enjoy working for Sitel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist in Knoxville, TN
    Current Employee - Customer Service Specialist in Knoxville, TN

    I have been working at Sitel full-time (more than 10 years)

    Pros

    i enjoy the fact that i dont have to leave home. I enjoy 90% of my inbound callers you do get the few that you can give the moon and they still are not happy

    Cons

    Tech Support and HR are awful I never can get a Coach or operations manger when I need one sometimes I dont have time to wait 2 days for a response

    Advice to ManagementAdvice

    Either have smaller teams so that you can keep up with everyone or hire more people to help you get back to the people you already have. It is crazy that I can have a tech issue call and have to wait 24 -28 hours to see if i can get back online

    Recommends
    Neutral Outlook
  2. I Love working here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Hamilton, AL
    Former Employee - Customer Service Representative in Hamilton, AL

    I worked at Sitel

    Pros

    I had some Great co workers that I worked with daily. we all made the environment feel like we were a family.

    Cons

    HR is absolutely terrible. They weren't there when you needed them and in the end they all left and we were referred to a contact number instead of being able to see someone face to face.

    Recommends
    Positive Outlook
    No opinion of CEO
  3. Great People to Work With

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sitel full-time (less than a year)

    Pros

    Work from Home, Communication with Manager, Super team work

    Cons

    None that I can think of

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. harder than it looks.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Lake City, FL
    Current Employee - Customer Service Representative in Lake City, FL

    I have been working at Sitel (more than 3 years)

    Pros

    understanding staff for time off

    Cons

    quality agents do not see what you are doing, they simply listen to your voice. It can get VERY tiring to be cheerful for 40 hours, and you never know when your audited.

    Advice to ManagementAdvice

    please..please permit more than two 15 min breaks a day.
    this is hard work, and selling redbull is not going to solve the problem of constant state of zombie.
    fix the air conditioning. it's freezing on one side of the building, bolstering hot on the other. you expect us to smile and be polite while we are slowly roasted alive like overcooked turkeys.
    and someone give Patti a raise- that woman is gods gift to humankind.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. Good job and good people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Las Cruces, NM
    Former Employee - Customer Service Representative in Las Cruces, NM

    I worked at Sitel full-time (less than a year)

    Pros

    Friendly environment and nice co-workers

    Cons

    Angry customers and some bad surveys

    Advice to ManagementAdvice

    Keep being nice and more attentive.

    Recommends
    Positive Outlook
  7. Best Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader in Savannah, GA
    Former Employee - Team Leader in Savannah, GA

    I worked at Sitel (more than 10 years)

    Pros

    I enjoyed working with a diverse group people. I began my employment in 1996 and employee morale was very high. The culture of the company was promoting from within. This was and is an excellent policy.

    Cons

    The benefits were good. The only disadvantage was the medical insurance was changed to different companies through the years. This made it very difficult to keep one physician ( if he/she was not on the provider list).

    Advice to ManagementAdvice

    The Savannah, Georgia location closed because the business was bought from another company. The new management should have been more graceful to the employees. Mainly because so many people were left jobless on July 31, 2008.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. love this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sitel

    Pros

    excellent training and scheduling is accommodating.

    Cons

    cant think of any cons

  9. 1 person found this helpful

    I enjoyed working there. It was easy to get pay raises as long as you did your job properly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sitel

    Pros

    They had bonuses and incentives

    Cons

    Sitting in one place for long period was no fun

    Doesn't Recommend
  10. NO room for advancement, moving on.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Las Vegas, NV
    Current Employee - Customer Service Representative in Las Vegas, NV

    I have been working at Sitel full-time (more than a year)

    Pros

    Work from home, great benefits, schedules, bonuses sometimes

    Cons

    There is no advancement, and even the lucky ones who are chosen to advance to team lead only get a 50 cent raise

    Advice to ManagementAdvice

    When employees contact you asking about opportunities for advancement, don't just ignore them. Answer them, even if the answer isn't YES, at least you won't look like you don't give a crap.

    Recommends
    Negative Outlook
    No opinion of CEO
  11. 2 people found this helpful

    Work at Home opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Las Vegas, NV
    Current Employee - Customer Service Representative in Las Vegas, NV

    I have been working at Sitel

    Pros

    No commute, all equipment provided at no additional charge, various campaigns t choose from, promotional opportunities fairly quick. It's a great way to avoid the loud chaotic environment of a call center atmosphere. The company offers great benefits and promotes from within.

    Cons

    Starting pay should be no less than $11.00. $9.00 hardly supports a family. Training should be longer and include more information that will allow employee to be more equipped when they get into production. Operation, Coaches, and Trainers can be unprofessional in their interaction with employees. Human resources fails to act on behalf of the employee.

    Advice to ManagementAdvice

    Remember at one point you to were a novice, you were a new hire, and you were a trainee. Be proactive and not reactive. High turnover rates within a company can eventually mean the demise of that company.

    Recommends
    Neutral Outlook

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