Sitel Reviews

Updated October 17, 2014
Updated October 17, 2014
354 Reviews
2.5
354 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sitel President & CEO Bert Quintana
Bert Quintana
96 Ratings

Review Highlights

Pros
  • It's work from home which can make it worthwhile initially (in 19 reviews)

  • Learned a lot about customer service and the business (in 5 reviews)


Cons
  • This call center is the absolute definition of micro-management (in 16 reviews)

  • You cannot even defend your employees with upper management as they feel everyone is replaceable (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent
    Current Employee - Customer Service Agent

    I have been working at Sitel full-time (less than an year)

    Pros

    This company is reputable and solid. They are provide fair benefits and opportunities to advance quickly.

    Cons

    The pay could be a little more competitive.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Answering calls for emergency roadside service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Control Center Supervisor in Las Vegas, NV
    Former Employee - Control Center Supervisor in Las Vegas, NV

    I worked at Sitel full-time (more than 10 years)

    Pros

    The best pro was being able to help the public and other call receivers.

    Cons

    There were no cons to mention

    Advice to ManagementAdvice

    some suggestions to improve customer care were discussed

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Operations Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager in Las Vegas, NV
    Former Employee - Operations Manager in Las Vegas, NV

    I worked at Sitel full-time (more than 3 years)

    Pros

    Lots of continual management education.

    Cons

    Lots of clicks, horrible pay

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Sarah's review of Sitel.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Asheville, NC
    Former Employee - Customer Service Representative in Asheville, NC

    I worked at Sitel full-time (less than an year)

    Pros

    Individual desks, telephones and computers. Credit policies and holiday pay/schedule.

    Cons

    Long training, difficult computer programs.

    Advice to ManagementAdvice

    Treat employees better.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6.  

    No Fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Supervisor in Augusta, GA
    Current Employee - Customer Service Supervisor in Augusta, GA

    I have been working at Sitel full-time (more than 3 years)

    Pros

    Different vendors for lunch room.

    Cons

    will hire anybody and has the lowest pay rate of call centers in area

    Advice to ManagementAdvice

    pay up.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Norman, OK
    Former Employee - Customer Service Representative in Norman, OK

    I worked at Sitel full-time (less than an year)

    Pros

    Talking to new people, co-workers, experience

    Cons

    Pay could be better, have to deal with upset people

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Wonderful Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservation Sales Agent in Albuquerque, NM
    Current Employee - Reservation Sales Agent in Albuquerque, NM

    I have been working at Sitel full-time (more than an year)

    Pros

    Stress free environment, Target Management, Training effective, good co-workers

    Cons

    Avaya phone keep having issues

    Advice to ManagementAdvice

    Better equipment

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Egg shells daily

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Ocala, FL
    Current Employee - Customer Service Representative in Ocala, FL

    I have been working at Sitel full-time (less than an year)

    Pros

    Can possibly make some friends

    Cons

    Tech problems daily. Unrealistic expectations. Micro managed. Horrible pay. Rude Coaches. Made to feel like if your not Mary Poppins. .practically perfect in every way, then don't bother to work there.

    Advice to ManagementAdvice

    Get a clue about how to treat your folks. Pay better. Less tech problems. Be consistent on your rules to everyone. Definitely stop playing the favorites game.

    Disapproves of CEO
  10.  

    I have been working at Sitel full-time (less than an year)

    Pros

    NONE, I have nothing good to say. Stay clear of Las Vegas ll. With the exception of some work experience, I'm at a loss for words for anything good to say.

    Cons

    Every breath there is a challenge. The most stressful job I've ever had. The members were great to work with, its the management and coaches that makes it a living hell. I feel bad for what their clients don't know. And any unsuspecting future employees.

    Advice to ManagementAdvice

    Sitel needs to clean house on their management with focus on their agents and clients

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Horrible company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Work At Home Telephone Customer Service Representative in San Antonio, TX
    Former Employee - Work At Home Telephone Customer Service Representative in San Antonio, TX

    I worked at Sitel part-time (less than an year)

    Pros

    working from home is the only pro with this company.

    Cons

    The level of communication is awful here. When I requested a shift change to have Sundays off, they changed my schedule for one week and after that, it went back to the same schedule as before. I was constantly pressured to work overtime hours from coaches even though I clearly made it known that I could not work additional hours because I was in school. They go back on their word and say one thing, but do something else. THE PAY METHOD IS HORRIBLE!!!!! I set up direct deposit from day one and had nothing but issues in receiving my pay. During my training, several of us had to receive pay cards because our pay was so behind and I am still waiting on my two paychecks to this day!!!!

    Advice to ManagementAdvice

    VALUE your employees!!! We are the ones that are doing the work and want to feel appreciated. Also, communication needs to be standard across the board and not mixed messages. The pay issue needs to be rectified right away!!!!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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