Sitel Reviews

Former Employee – worked at Sitel full-time for less than a year

Pros – Opportunities for advancement, just have to hang in there and continue doing the work. Know the material inside and out, and you will have opportunities with the company.

Cons – Lots of angry customers, so you have to have a ton of patience and be able to stay positive in a job where most people who call in are already upset once they are speaking with you.

Advice to Senior Management – You guys do a great job of trying to motivate your employees.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Sitel full-time for more than 3 years

Pros – I've learned A LOT from working at Sitel. They provided me the opportunity to move up from taking phone calls to being a manager. And the people I work with each day are amazing people. We all have fun. The opportunity for moving up is definitely there, and the call center environment is definitely fast paced! Sitel pays well for my position, and they also give me plenty of vacation time. Benefits are decent. Allowed me to go to the Dr. for 1st time since turning 18..didn't have healthcare before working at Sitel.

Cons – The journey/process to promotion is very difficult. Took 3 tries to be accepted into the Coach role. My very first application was simply lost altogether. The equipment that we have to work with leaves much to be desired. Each representative used to have their own headset, but now headsets are locked down to the computer desks. Desks are shared, and most of the time they are filthy. The entire building is due for a remodel or overhaul. Hiring practices are questionable, as we mostly get people who don't seem to want to work for anything. Taking the calls can be frustrating, but it's not an overly difficult job to do. Our client rarely listens to any feedback from those of us who are out on the call floor day-in & day-out servicing their project. Furthermore, there is little-to-no wiggle-room when it comes to our after-call surveys. Countless times, I've witnessed a survey that was mixed up, messed up, or just blatantly not valid, but the client makes us eat those surveys, and it messes up people's quality scores. As other reviews here have noted, the quality scores are primarily what determine your ranking in the shift bid. Don't be ranked too low, or you'll be stuck on an overnight shift with split days off =/.

Advice to Senior Management – There are many upper management issues at play here. No one ever seems to be on the same page, and I've routinely gotten different information from different people. Furthermore, the company owes me back-pay due to a reporting issue when it comes to up-training. Several gaps allowed for this issue, and I missed out 3 months of a salary increase that I should have received. Also, If I was promoted to the Coach/Manager role close to a year ago, why have I still never received an offer letter stating my position? Strange, especially considering that I've brought up this issue several times, to several different people in upper management.

Yes, I would recommend this company to a friend

Current Employee – been working at Sitel full-time for less than a year

Pros – Get company and fantastic people

Cons – Not really any I can think of.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Sitel full-time for more than a year

Pros – Employee benefits were satifactory and you receive an annual raise.

Cons – Everything besides the benefits were lacking.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Sitel full-time for more than a year

Pros – - Paid a fair wage. - Coworkers were great. - My direct supervisor was the best boss I've ever had.

Cons – - Horrid management. Never have I EVER seen such miscommunication.

Advice to Senior Management – If you're going through a possible closure, keep employees informed rather than in the dark.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Sitel full-time for more than a year

Pros – The benefits. The option to work at home definitely helped out in costs for transportation, clothes and such.

Cons – Rotating schedules and shift bids. No way you can balance your life that way, even if you work at home.

No advancement opportunities unless you lived nearby one of their centers or wanted to pack up and move.

Not very flexible. You can be placed on another campaign involuntarily even though they say it's initially voluntary to transfer. That happened to me.

Advice to Senior Management – Be more flexible in scheduling agents and give more opportunities to advance in the work at home environment.

Former Employee – worked at Sitel full-time for less than a year

Pros – Plenty of training to get you licensed in P&C. Plenty of chance to meet like-minded people interested in learning valuable skills.

Cons – Continual limitations on what can be done with the training. Originally was trained for certain portions and then later was told that wasn't allowed to do those things.

Advice to Senior Management – Decide on what was allowed to be done and what wasn't. Don't change in mid-process.

No, I would not recommend this company to a friend

Former Employee – worked at Sitel full-time for less than a year

Pros – Working from home was the best part of my Sitel experience.

Cons – The training for technical work was much too short. Going into actual production, most of us on the team felt totally unprepared. It's mostly learn as you, which is very hard on customers.
My reason for leaving was one that I've never encountered in my entire working career. I simply was paid after I was in production. When I didn't receive my pay, I was told by HR that I would get a Visa Prepaid Card, which I believe is completely illegal.
The company is not solvent, and can't afford to pay. I would stay far, far away.

Advice to Senior Management – Just care about employees, and respond to their issues.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Sitel full-time for less than a year

Pros – Great benefits
Great coworkers
Flexible work schedule

Cons – Not enough training to do basic tasks
Pressure to meet quota ( even in a non sales position)
Will reassign you without notice ( they provide a 2 hour training for the new job that starts the next day)

Advice to Senior Management – Reevaluate training material to include role play situations

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Sitel full-time for more than 7 years

Pros – Good internal advancement opportunities. It's a good place to start a career and gain experience in several different skill sets

Cons – Certain sites can have negative work environments

Advice to Senior Management – Cultivate the skill sets of your lower level employee’s. The future leads of the company are probably on the phones today.

Yes, I would recommend this company to a friend