Sitel Reviews

Updated August 27, 2015
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2.9
Rating Trends
Recommend to a friend
Approve of CEO
Sitel President & CEO Bert Quintana
Bert Quintana
78 Ratings

Pros
  • Great options for work at home positions (in 21 reviews)

  • Learned a lot as a manager, that's a good "school" (in 5 reviews)

Cons
  • Administration is very disorganized and actual call center work is more stressful than it needs to be (in 16 reviews)

  • You cannot even defend your employees with upper management as they feel everyone is replaceable (in 7 reviews)

More Pros and Cons

265 Employee Reviews

Sort: Popular Rating Date
  1. Love The Company!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV
    Recommends
    Positive Outlook

    I have been working at Sitel full-time (More than a year)

    Pros

    Work At Home, Benefits, Great opportunities

    Cons

    Need more support to help the coaches


  2. sitel customer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    It is not a sweat shop

    Cons

    supervisors are hard on employees.


  3. good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Albuquerque, NM
    Current Employee - Supervisor in Albuquerque, NM
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Sitel (More than a year)

    Pros

    Come to work and move up quickly

    Cons

    Salary would be a big con

    Advice to Management

    Find better talent then filling a need


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Sitel - Work at Home

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Work from home so it was convenient Training is very well done and you learn everything you need Raise every couple of months ($1 per year)

    Cons

    Management can sometimes take a long time to answer your questions


  6. Customer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in San Angelo, TX
    Current Employee - Customer Service Representative in San Angelo, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Sitel full-time (Less than a year)

    Pros

    Human Resources is very friendly and they are willing to help you if you ever come across a problem. Always check up on anything that you are uncertain about.

    Cons

    Training is 4-6 weeks long They don't have many places to see what kind of bonuses are available. They don't tell you when you get a pay raise

    Advice to Management

    Be friendly and greet your soon to be employees/coworkers with a great amount of energy.


  7. Recruitment Coordinator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    Pros

    Sitel helps employees grow on their feild of work.

    Cons

    Pay rate is not as good as other companies


  8. CSR work at home

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Oklahoma in Stillwater, OK
    Current Employee - Oklahoma in Stillwater, OK
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    It pays other than that I have nothing positive to say

    Cons

    Pay is low considering stress your in. Recruiting tells you you are on certain schedule but the likely hood of getting the schedule you are promised is none.they change your schedule whenever they want. They cut hours whenever they want without notice. They really show favoritism if you don't kiss up you won't move up. You cap out at 10 then only way to get raise is to move up.

    Advice to Management

    Treat your employees like you care, answer there questions instead of ignoring them. Stop the favoritism. If you promise an employee then give it. Turnover rate is extremely high for reason


  9. Helpful (1)

    Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Supervisor in Wilmington Beach, NC
    Current Employee - Customer Service Supervisor in Wilmington Beach, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Well if you are looking for a job it's there. It may not be your favorite after working there but it is a paycheck.

    Cons

    Constant moving of campaigns within sitel. Alot of issues when changing as your employment status may be changed from full time to temporary and benefits will be lost even though your a full time employee working 40 hours.

    Advice to Management

    Post available advancement opportunities so that every qualified candidate has the opportunity to apply rather than just promoting who you want based on their ability to kiss up.


  10. work at home

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Sitel full-time

    Pros

    working at home is good

    Cons

    pay is not good, commission is not too good either

    Advice to Management

    need to pay better for employees to perform better and be more dedicated


  11. Agent

    Current Employee - Nevada in Las Vegas, NV
    Current Employee - Nevada in Las Vegas, NV

    Pros

    The employees and helping the customers.

    Cons

    None it's a great place to work.



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