Sitel

  www.sitel.com
  www.sitel.com

Sitel Reviews

Updated December 19, 2014
Updated December 19, 2014
391 Reviews
2.5
391 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sitel President & CEO Bert Quintana
Bert Quintana
110 Ratings

Review Highlights

Pros
  • I've done the online for the work-at-home assessment - so far, so good (in 21 reviews)

  • Learned a lot about customer service and the business (in 5 reviews)


Cons
  • Administration is very disorganized and actual call center work is more stressful than it needs to be (in 16 reviews)

  • You cannot even defend your employees with upper management as they feel everyone is replaceable (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Good job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Sitel

    Pros

    Good pay good trainer,easy job

    Cons

    Not getting schedule until last minute

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent
    Current Employee - Customer Service Agent

    I have been working at Sitel full-time (less than an year)

    Pros

    This company is reputable and solid. They are provide fair benefits and opportunities to advance quickly.

    Cons

    The pay could be a little more competitive.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Norman, OK
    Former Employee - Customer Service Representative in Norman, OK

    I worked at Sitel full-time (less than an year)

    Pros

    Talking to new people, co-workers, experience

    Cons

    Pay could be better, have to deal with upset people

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    Wonderful Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservation Sales Agent in Albuquerque, NM
    Current Employee - Reservation Sales Agent in Albuquerque, NM

    I have been working at Sitel full-time (more than an year)

    Pros

    Stress free environment, Target Management, Training effective, good co-workers

    Cons

    Avaya phone keep having issues

    Advice to ManagementAdvice

    Better equipment

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    I have enjoyed working here all these years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support in Starkville, MS
    Current Employee - Technical Support in Starkville, MS

    I have been working at Sitel full-time (more than 10 years)

    Pros

    They always try to promote from within. Get a lot of benefits with lots of companies. Normally they promote someone in at least 6 months or less.

    Cons

    Favoritism, no matter how they try to stop it, someone always ends up showing less qualified people more opportunities or give them more chances.

    Advice to ManagementAdvice

    You are already doing a great job, the only way to limit the con would be to have someone constantly visit or to have an inside person keeping an eye on things

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    good place to work with nice people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Agent in Bangalore (India)
    Former Employee - Technical Support Agent in Bangalore (India)

    I worked at Sitel full-time (more than 3 years)

    Pros

    good place to learn, nice working atmosphere

    Cons

    compensation is less considering the amount of time spent

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Fantastic place to work, develop oneself as a professional.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Trainer in Bangalore (India)
    Former Employee - Product Trainer in Bangalore (India)

    I worked at Sitel full-time (more than an year)

    Pros

    Learning opportunities, opportunity to develop oneself as a professional.

    Cons

    None as such, maybe salary.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sitel

    Pros

    The Career Opportunities are great and very innovative company

    Cons

    The wage freeze and the drama in the sites from employees

    Advice to ManagementAdvice

    NA

    Approves of CEO
  10. 1 person found this helpful  

    great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Administrator in Norman, OK
    Former Employee - Insurance Administrator in Norman, OK

    I worked at Sitel full-time (less than an year)

    Pros

    I loved the nature of the job.

    Cons

    teamleaders were not always hired from call centers and didn't have phone experience

    Advice to ManagementAdvice

    n/a

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Fun exciting new experience overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Augusta, GA
    Former Employee - Customer Service Agent in Augusta, GA

    I worked at Sitel full-time (more than an year)

    Pros

    The people are very knowledgeable everyone was welcoming and that was a promosing advantage

    Cons

    Really couldn't say there were any cons here

    Advice to ManagementAdvice

    If anything keep up the good work

    Recommends
    Positive Outlook

Sitel Photos

Work at Sitel? Share Your Experiences

Sitel

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.