Sitel

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Sitel Reviews

Updated February 24, 2015
Updated February 24, 2015
440 Reviews
2.4
440 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sitel President & CEO Bert Quintana
Bert Quintana
128 Ratings

Review Highlights

Pros
  • I've done the online for the work-at-home assessment - so far, so good (in 21 reviews)

  • Learned a lot about customer service and the business (in 5 reviews)


Cons
  • Administration is very disorganized and actual call center work is more stressful than it needs to be (in 16 reviews)

  • You cannot even defend your employees with upper management as they feel everyone is replaceable (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Not how you work....but who you know.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Ocala, FL
    Current Employee - Customer Service Representative in Ocala, FL

    I have been working at Sitel full-time

    Pros

    Better than a food service job

    Cons

    Everything. From favoritism to insane rules that are not consistent across the board. If they like you...then you can pretty much sleep on the job and they love you still. A lot of needless turn over is due to this.

    Advice to ManagementAdvice

    Work on the morale instead of brow beating people into submission.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    SITEL Work at home EMAIL replying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in Nashville, TN
    Former Employee - Customer Service in Nashville, TN

    I worked at Sitel full-time (less than a year)

    Pros

    It was implied this was a full time and growth opportunity. Told we would be graded on answering complex email with QUALITY and not quality.

    Cons

    Lied to by everyone in the entire management chain. It's degrading to be pushed to answer emails that each have their own degree of complexity with precise and perfect answers and meet goals of 75 to 120 per hour. Worked hard, punching out high numbers while their systems continually crashed. Called late on a Saturday night to not report back to work. No feedback.

    Advice to ManagementAdvice

    Just tell everyone your company is a meat mill and that you will be starving if your are depending on this job to pay you enough to meet the demands for a silent room, that the poor mother must have have sitters on slave wages, they tell people they are valuable until the campaign ramps down, and they make the work from home people pay for their monitors, their internet, all to be required to paid out of pocket from a 9 an hour wage. From that pretaxed wage you pay for a 60 a month Internet , 100 a week baby sitter, and then you lay people off without notice. Sitel lies about benefits because they structure employment so most will never make a continuous position transition to the better positions. Shame on companies using Sitel services because you don't have to see what that you are a slum lord employer. You know who you are.

    Disapproves of CEO
  3.  

    become a mole person! Shun the light of day!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Huntington, WV
    Former Employee - Customer Service Representative in Huntington, WV

    I worked at Sitel full-time (more than a year)

    Pros

    You get a filthy cubicle with stained walls of your very own! And a chair to sit in, oh boy!

    Cons

    In the future if humans burrow beneath the earth and create a sunless hellscape of fluorescent lighting, filthy soul crushing monotonous cubicle walls, and chained themselves to demonic devices to gain nourishment. This is that future.

    You will never see the sun again, you will never gain enough profit to escape. Shackle yourself to your cage and leave all hope for the survivors on the surface. This job is a slow death.

    Advice to ManagementAdvice

    Flee! Escape! Lead a band of those hopeless, obese, pale slug men out of this den and into the glorious sun again! Redeem yourselves!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Most Stressful Work Environment/Recycles People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Albuquerque, NM
    Former Employee - Customer Service Representative in Albuquerque, NM

    I worked at Sitel full-time (more than a year)

    Pros

    The only pro is that you work with people that are just as stressed out as you and trying to find a way out of this company.

    Cons

    Very stressful work environment, this place probably has the highest turn over rate out of any company in America. They recycle people. They can cause you to do things you wouldnt normally do like drink, smoke ect... just to take your mind off the stress.

    Advice to ManagementAdvice

    Dont talk down or be rude to your employees you are not better than them treat them with decency and respect like any normal human being.

    Doesn't Recommend
    Negative Outlook
  6.  

    Favoritism

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Work At Home in Tampa, FL
    Current Employee - Work At Home in Tampa, FL

    I have been working at Sitel full-time (more than a year)

    Pros

    Decent starting pay for what your doing

    Cons

    Favoritism , workplace bullying , blatantly giving bad quality scores to those employees they are trying to get rid of ,schedule change without warning

    Advice to ManagementAdvice

    Work at home management needs to be fair and not cherry pick who should have a job and who shouldn't the favoritism and bullying is illegal and a shame

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Miserable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Case Manager in Lake City, FL
    Current Employee - Case Manager in Lake City, FL

    I have been working at Sitel

    Pros

    Pay check every 2 weeks at least if youn can call the pittance they pay you that.

    Cons

    Dirty facilities dirty employees miserable customers miserable staff, ans grueling hours.

    Advice to ManagementAdvice

    pay your employees bette. And get some better benefits

    Doesn't Recommend
    Neutral Outlook
  8.  

    Monotonous work, incompetent and sarcastic management and team leaders, low pay and utterly soul destroying!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retentions Advisor in Stratford-upon-Avon, England (UK)
    Former Employee - Retentions Advisor in Stratford-upon-Avon, England (UK)

    I worked at Sitel

    Pros

    In general (apart from the odd few you always get in any work place) good friendly, and funny colleagues who help the day go by.

    Cons

    Long unsociable hours, working Saturdays , a very flawed commission scheme, rude and lazy team leaders and very low paid work for what is an extremely stressful and mentally draining job. You are constantly told to get off and cut down on your wrap time if you go over 3 minutes on each and are expected to take another call before you have even finished doing your notes.

    Advice to ManagementAdvice

    Value your staff more by treating them with more respect, pay more, don't penalize people by cutting into their commission if they are off sick, improve working conditions and offer more back office roles.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Dystopia

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sitel

    Pros

    Some talented people in the organization.

    Cons

    Even by the increasingly low standards of call center outsourcing, this place is truly a mess.

    Advice to ManagementAdvice

    Jettison the long-winded speeches and actually do what you say you are going to do. Get on the same page with your HR, IT, and reporting partners in order to provide support to your frontline staff. They are the ones who have to face the wrath if angry and unreasonable clients. And you frequently send them out there without the tools or support they need.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10.  

    It's a call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Las Cruces, NM
    Former Employee - Customer Service Representative in Las Cruces, NM

    I worked at Sitel

    Pros

    2 breaks, a half hour lunch. Attendance bonus

    Cons

    Coaches play favorites. Metrics sucks.

    Advice to ManagementAdvice

    Pay your employees a reasonable wage so they feel they want to work for the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    A place that will get you barely by for a little while

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Oak Ridge, TN
    Former Employee - Customer Service Representative in Oak Ridge, TN

    I worked at Sitel (less than a year)

    Pros

    I worked with some great people and enjoyed the members we dealt with.

    Cons

    My main issue is manegment up they don't care about you unless your stats are high. If you make it though training and ocp be prepared to work long days, weekends and holiday! They advertise holidays off but no you work almost all holidays without holiday pay. Be prepared to suck up to your managers.

    Advice to ManagementAdvice

    Rethink your whole security protocols and maybe try to treat the reps with more respect and treat them like decent people, they are doing the job you don't want to.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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