Sitel

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Sitel Reviews

Updated August 20, 2014
Updated August 20, 2014
339 Reviews

2.6
339 Reviews
Rating Trends

Recommend to a friend
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Sitel President & CEO Bert Quintana
Bert Quintana
90 Ratings

Review Highlights

Pros
  • It's work from home which can make it worthwhile initially (in 17 reviews)

  • Learned a lot about customer service and the business (in 5 reviews)


Cons
  • This call center is the absolute definition of micro-management (in 14 reviews)

  • 9/hr for a customer service position; the same job with another company could earn you (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Over worked, under paid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Credit Union Representative  in  Norman, OK
    Former Employee - Credit Union Representative in Norman, OK

    Pros

    Training staff was great. Casual dress code. Friendly co-workers.

    Cons

    Only $9 an hour. Team leaders lacked knowledge and skill, with some of them having no call center experience before being hired as a team leader. The upper management is very disengaged and doesn't seem to have a clue as to what's going on. The work stations are old Dell computers and even older chairs. There were no ergonomic capabilities of your desk for comfort. Most of the time, your days off are split up.

    Advice to ManagementAdvice

    Try a bonus structure of some sort. Give your employees incentive to want to do a better job. Pay more than $9 an hour!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Lied to repeatedly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  San Angelo, TX
    Former Employee - Customer Service Representative in San Angelo, TX

    Pros

    Set schedules, decent starting pay, room to move up if you wanted it and were willing to put in the effort. Lots of overtime opportunities for those that needed it.

    Cons

    Management would repeatedly start various bonus programs or incentives then change or cancel them in order to not pay what was promised. Any questions were met with canned responses.

    Neutral Outlook
    No opinion of CEO
  3.  

    awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  East Las Vegas, NV
    Former Employee - Customer Service Representative in East Las Vegas, NV

    Pros

    none being able to find a real job and run like heck.

    Cons

    Terrible company that's ran like an illegal sweat shop. They pay peanuts and yet they have all these ridiculous expectations. The reason the pay is such a joke is because it's a revolving door. Young people come there and work until they get tired, they leave and then they'll bring in a new heard. Sitel should be ashamed of themselves with that ridiculous pay $9.00 in the 21st century for taking 80 to 100 calls a day.

    Advice to ManagementAdvice

    Learn how to treat people, get some real professionals in there, oh yeah that's not possible because they pay cotton balls. What a joke of a company. They pay their Supervisors $27,000 a year how insulting.

    Doesn't Recommend
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  5.  

    Unorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Representative  in  Las Vegas, NV
    Current Employee - Call Center Representative in Las Vegas, NV

    Pros

    No dress code, Got a free PlayStation

    Cons

    Training is terrible, Very unorganized, completely unprofessional work environment

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    One of the worst companies to work with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Bangalore (India)
    Former Employee - Anonymous Employee in Bangalore (India)

    Pros

    Since there are so many things against u in this company work wise, the only thing that stands by you are the people that you work with. Also since the top n middle management team are busy "delegating" their work to people under them all the time, there is a lot of exposure towards acquiring new skills. I would say its a good organization to start your career as here you will learn a lot of tricks of the trade to get your work done somehow.

    Cons

    Well to start off, they are one of the worst payers. Their annual compensation is the least when compared to their competitors. And to add insult to injury, there is no true values and work etiquette. Work pressure is immense work pressure. The company does not value their peoples lives and expect you to slog endlessly for their own benefits (which is the case with other companies as well, but the worst thing about Sitel is that they will make you know it as well).

    Advice to ManagementAdvice

    People in top management please go to the grass root level and fix the problems. People in Middle management sucks and are incompetent. They just delegate their work without fixing problems and expect people under them to fixit. There is no guidance to people under them. Fix the processes from scratch.

    Doesn't Recommend
    Disapproves of CEO
  7.  

    Low-paying and misleading

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Belgrade (Serbia)
    Former Employee - Customer Service Representative in Belgrade (Serbia)

    Pros

    I can't think of any pros actually.

    Cons

    Low payment, much lower than they tell you during rounds and rounds of interviews, as well as misleading information about working hours (also during interviews).
    Brainwashing training about companies they serve and teach you to lie about products in order to "handle customers".
    The salary can't cover the basic monthly costs for food and rent, not to mention other taxes.
    Workers treated as children or people with mental disabilities.

    Advice to ManagementAdvice

    Management is also childish and quite unprofessional. Don't treat people like idiots.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Dont work there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CPV  in  Sevilla (Spain)
    Current Employee - CPV in Sevilla (Spain)

    Pros

    Nothing to say, bad experiece overall

    Cons

    Slavery conditons, lack of opportunities to have a career

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Front line employees completely dispensible in this company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Albuquerque, NM
    Former Employee - Customer Service Representative in Albuquerque, NM

    Pros

    The casual dress was nice. Benefits are decent, not great but decent. Nice facility, people who trained me were friendly.

    Cons

    Most campaigns aren't run by people who know what they're doing, but by people who are good at kissing butts. Operations managers and above were nearly invisible to the front line employees. Work station computers are kept in reprehensible condition with many not working properly or at all.

    Advice to ManagementAdvice

    Clean house in the Albuquerque Directv management. They are incompetent.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Only use this as an entryway job, try to get out as soon as possible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Representative  in  Oak Ridge, TN
    Former Employee - Member Service Representative in Oak Ridge, TN

    Pros

    I enjoyed speaking to members over the phone, and I was surrounded by co-workers who were wonderful people. Immediate management (called "coaches") were always pleasant to work with. They often do games or promos, encouraging us to try to pick up our stats in exchange for gift-cards, certificates, pizza parties, or other goodies.

    Cons

    The problem came with higher management: both HR and upper management seemed to be disconnected with the lower corporate culture, neither participating nor sympathizing with issues that swept across the floor (across all agents). They only look at your stats (which is why they would okay promotions), but in the end, if you didn't get your stats up, they would demean you. Coaches that have low stats would be told "You can sign this agreement to say you'll bring your stats up, or you can fill out this McDonald's application." That was the kind of approach upper management had to pretty much anything.
    They also have low pay ($9/hr for a customer service position; the same job with another company could earn you $15/hr) and a poor excuse for a health insurance program. Thus, a lot of people get sick, but they're not forgiving on illness either. Sometimes a doctor's note isn't enough, and they won't let you back into work until your doctor finds enough time to fill out paperwork.
    Finally, front-end support is extremely lacking for some departments (called "campaigns"). Some of them have only 1-2 weeks of training without any introduction to the information systems they'll be using, while others have a complete 1.5 month training course with presentations, speakers, visitors and more. If you're going to get a job there, do your research (talk to the smokers outside on break), and get into the right campaign if you can help it.

    Advice to ManagementAdvice

    Coaches: You guys deal with so much trying to keep us employed and trying to get the numbers up to acceptable levels for upper management, while trying to keep the atmosphere fun, or at least not oppressive.
    Upper Management: See past the numbers and try to see the people that are on the floor. Yeah, the numbers are important, but an employee's health is worth much more.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Nice people to work with. Fun enviroment.

    Cons

    No pay raises, hourly cap is 12.50, they do not care about seniority (tenured employees treated the same as new hires as far as vacation requests, scheduling etc)

    Advice to ManagementAdvice

    Try to keep your experienced people.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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