Sitel

www.sitel.com

Sitel Reviews

Updated January 29, 2015
Updated January 29, 2015
417 Reviews
2.4
417 Reviews
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Sitel President & CEO Bert Quintana
Bert Quintana
119 Ratings

Review Highlights

Pros
  • I've done the online for the work-at-home assessment - so far, so good (in 21 reviews)

  • Learned a lot about customer service and the business (in 5 reviews)


Cons
  • Administration is very disorganized and actual call center work is more stressful than it needs to be (in 16 reviews)

  • You cannot even defend your employees with upper management as they feel everyone is replaceable (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Not a very good company to work for. They expect the best from you but don't want to compensate you financially.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sitel

    Pros

    There is room for advancement.

    Cons

    The pay max out at $10 an hour unless you get promoted.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Horrible place to work. Do not even bother applying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Ocala, FL
    Former Employee - Customer Service Representative in Ocala, FL

    I worked at Sitel

    Pros

    Pay was good, some what relaxed environment. decent benefits

    Cons

    Management is against each other, no one knows what they are doing, ask for help and you do what one manager wants but get written up by another for it.

    Advice to ManagementAdvice

    train your lower level managers

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Skip Sitel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sitel

    Pros

    Not many pros here. It is a bad environment.

    Cons

    The pay levels are out of touch. Higher paying positions are named lower level titles so the company can avoid paying market rates. Advancement is based on relationship and deference to the leadership team. Integrity is a HUGE problem towards both the client and the team. Hiring and advancement decisions are discriminatory and based on illegal parameters. The corporate level leadership is absent at the local site which may explain why there are so many problems.

    Advice to ManagementAdvice

    Nothing will change until the top two leaders are removed. They are toxic, devious, self-motivated, liabilities to the comapny.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    The best of both worlds

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Real Time Analyst in Starkville, MS
    Former Employee - Real Time Analyst in Starkville, MS

    I worked at Sitel full-time (more than 3 years)

    Pros

    A chance to move up from an entry-level position. Supervisors who didn't give up on me even when I was at the bottom of the stack rank.

    Cons

    Having to answer to multiple supervisors. Changing schedules every month had a negative affect on my health. Lack of discipline on call floor--especially when no operations managers were present (specifically nights and weekends).

    Advice to ManagementAdvice

    If you're going to reduce a position, let your employees know before they submit a letter of resignation.

    Doesn't Recommend
    Neutral Outlook
  6.  

    Sad excuse for a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Representative in Oak Ridge, TN
    Former Employee - Member Service Representative in Oak Ridge, TN

    I worked at Sitel full-time (more than a year)

    Pros

    I'm actually having a hard time thinking of pros at this job. Probably the people, I made some great friendships.

    Cons

    It's disgusting. There was bed bugs and fleas on the call floor. The desks are never cleaned and always have dust all over them. Management has no idea what they are doing and doesn't care anything about you. One manager will tell you one thing and another will tell you something else. All of the managers play favorites. They have no communication with each other. The pay SUCKS and even if you do get promoted, you don't get a raise. Not worth it at all!! I dreaded going to work everyday.

    Advice to ManagementAdvice

    Clean up!!! And get some communication going between the managers on the floor.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    It was awful

    Former Employee - Customer Service Representative in Ocala, FL
    Former Employee - Customer Service Representative in Ocala, FL

    I worked at Sitel full-time (less than a year)

    Pros

    A steady check every other friday

    Cons

    everything especially the people yup

    Advice to ManagementAdvice

    none quit.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Easy money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sitel

    Pros

    If you're from outside the industry it's a great place to learn the biz before moving to a company that pays more.

    Cons

    Low pay. But if you look at it like an investment then it's a great place to start.

    Advice to ManagementAdvice

    Base salary increase. You lose your best and brightest to companies Who pay people livable wages.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    The best BPO to start with in Hyderabad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Hyderābād (India)
    Current Employee - Customer Service Representative in Hyderābād (India)

    I have been working at Sitel

    Pros

    As i m new to the Organisation Till now everything is neutral.

    Cons

    I can't suggest any cons at this tym as i m new to the Organisation

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Worst job i ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Verizon Chat in Painted Post, NY
    Current Employee - Verizon Chat in Painted Post, NY

    I have been working at Sitel

    Pros

    Not much unless you are living with parents and pay is not an issue.

    Cons

    Horrible training. Job is always on the line if you are not at goal. Very young and immature leaders. Very unprofessional place to work. Pay is horrible and unless you lie to customers to get a sale you will underachieve and end up with a horrible schedule.

    Advice to ManagementAdvice

    Training must be 100% better. Training did not help at all with what really happens when you go live. Hire experienced and educated trainers, not high school acting kids. Pay must be better.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Hell on earth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Agent
    Current Employee - Call Center Agent

    I have been working at Sitel full-time (less than a year)

    Pros

    I cannot think of any pros to working at Sitel it was an awful place to work ...

    Cons

    Low pay
    Incompetent management
    Unfair work loads
    No job security
    Constant fear of displinary
    No work life balance
    You are a wage slave and they treat you like it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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