Sitel Reviews

Updated July 30, 2015
556 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset

556 Employee Reviews

Sort: Popular Rating Date
  1. Technical Support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Agent in Atlanta, GA
    Former Employee - Technical Support Agent in Atlanta, GA

    I worked at Sitel

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    working from home, no long commute, no uniform, partial free dtv service if on the dtv project, save money on gas, they ship you equipment to work from home just have to supply your own monitor. pay is 9.00 hr

    Cons

    boring virtual training, not much support when first taking calls,trainers are unprofessional due to not responding to emails, technical issues are counted against you even if its their equipment having the issues, you wear many hats like tech support, billing,sales ect all for 9 bucks an hr

    Advice to Management

    wow where to begin get updated training materials, have more caring trainers , get new policy for tech issues that are not agents fault. update software


  2. Call Center Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sitel

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    There is always work and they pay on time

    Cons

    There is an overload of work and little support for the pay


  3. Helpful (2)

    Learning Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sitel full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Infinite opportunities to succeed and be promoted. Great work environment. Higher ups who care about your career path.

    Cons

    Too much attrition leads to negative attitudes and some people who are happy staying where they are and not advancing eventually lose motivation and stop caring. Too many rules and procedures.

    Advice to Management

    Even though promotions come up often, they often go to friends/buddies of the higher ups and leave the people who deserve them in a demoralized environment where their new boss is an idiot. Promotions should be based on who would do well in that position, not just who drinks with you after work.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. CSR

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Asheville, NC
    Former Employee - Customer Service Representative in Asheville, NC

    I worked at Sitel full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    I worked in a call center environment.I worked for BCBS of NJ.Took billing premium payments over the phone.

    Cons

    Sitting down for 8 hours or longer on a daily basis.


  6. Helpful (1)

    Abandon Ship

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Coach in Asheville, NC
    Former Employee - Coach in Asheville, NC

    I worked at Sitel

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Easy to get employed, hard to get fired. Flexible schedule. You'll have interesting stories to last you through a lifetime of dinner parties.

    Cons

    What little that worked destroyed by insane corporate idea that everything is the same everywhere around the world in any sector of business.

    Advice to Management

    Rip up the way forward and just let people do their jobs. When that happened things were not only better, but more profitable.


  7. I worked for the Verizon project, it was a OK job the customers just are really annoying but once you get use to it it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Augusta, GA
    Former Employee - Customer Service Representative in Augusta, GA

    I worked at Sitel full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Get to sit down and work in ac. Competitive pay. Recognition for your hard work is always displayed or awarded

    Cons

    The pay was not up to my standard or worth the hassle with the customers. The Coaches Are Rude And demanding.


  8. Wonderful company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Antonio, TX
    Former Employee - Customer Service Representative in San Antonio, TX

    I worked at Sitel

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Really great company Work from home Management was awesome Above minimum wage pay Company provided equipment Paid training

    Cons

    The pay could be higher

    Advice to Management

    Keep up the good work


  9. Helpful (2)

    Very Low Class Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV

    I have been working at Sitel full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Allows tattoos, piercings, and all hair colors. Freebies depending on the campaign.

    Cons

    Negative and abusive customers. Not enough on floor support so calls are back to back. They do shift bids instead of working with your schedule. Depressing environment. Slow computers/internet to work with. Inaccurate readings of your scores. If you're up for perks of the campaign; it takes forever to get them. The people hired are very low class for the most part.

    Advice to Management

    When you need a coach/supervisor; they're no where to be found or will give you a 'walker' to take the call. A walker is a person just like you with no power assigned to take sup calls that day.


  10. Helpful (2)

    CSR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Csr1 in Omaha, NE
    Current Employee - Csr1 in Omaha, NE

    I have been working at Sitel full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Bonuses are decent, Pay can be awesome at times!

    Cons

    OT is not constant or consistent

    Advice to Management

    Always let a person know their Good Qualities before you criticize.


  11. NO benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sitel

    Pros

    I would never recommend someone to work at Sitel. Training was terrible, high turn over. Just all bad.

    Cons

    no benefits, terrible management, bad pay



Showing 556 of 564 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.