Sitel Reviews

Updated August 29, 2015
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592 Employee Reviews

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  1. Decent Work At Home Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support
    Current Employee - Technical Support
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sitel full-time (Less than a year)

    Pros

    Nice people, definitely more organized than my last job. Training pay is good, but the pay for production could be higher. Room for bonuses and advancement.

    Cons

    Pay could be higher for the type of work you do

    Advice to Management

    Train your trainers more


  2. customer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Milford, DE
    Former Employee - Customer Service Representative in Milford, DE
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Sitel full-time (More than a year)

    Pros

    Great benefits and career advancement

    Cons

    There are no cons about this jobs

    Advice to Management

    Keep up the good work


  3. Customer service representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Asheville, NC
    Former Employee - Customer Service Representative in Asheville, NC
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Guaranteed full time, fun people

    Cons

    Communication between upper management and employees, pay could be better

    Advice to Management

    Could improve pay


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  5. NA

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Sitel full-time

    Pros

    You can move up within the company very fast. This depends on how determined you are. It only takes a little.

    Cons

    Pay is ridiculously low. Metric on most accounts are set high and stress level is thru the roof.

    Advice to Management

    Hire qualified candidates. Work together more and stand up for pay equality.


  6. Helpful (2)

    company needs work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Sitel full-time (Less than a year)

    Pros

    the training programs for the company are alright. as are some of the benifits.

    Cons

    no weekends, managers are rude or quite often not around. this company also does not seem to value the employees as we are treated as if we are in kindergarden.

    Advice to Management

    Management needs to work on some of the aspects of the coaches training as it seems that they are not very professional.


  7. Helpful (1)

    Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Norman, OK
    Former Employee - Customer Service Representative in Norman, OK
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I was getting paid to talk with people from all over the country & sometimes from all over the world on the telephone. On the particular campaign that I was on we had a lot of repeat customers that I really got to know pretty well.

    Cons

    Because Sitel was in the Outsourcing side of the call center business clients would often move to other outsourcing businesses & employees would often be out of work for weeks and months until the next campaign came along. It makes it difficult to pay the bills when the work is not steady.

    Advice to Management

    They need more Coaches who care like Jeff Weischman. He was very patient and never had an unkind or angry word to say.


  8. High Expectations Less Than Living Wage

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Asheville, NC
    Current Employee - Customer Service Representative in Asheville, NC
    Doesn't Recommend
    Negative Outlook

    I have been working at Sitel full-time (More than 3 years)

    Pros

    Works schedule around your life as needed with out issues; great coworkers; new carpeting

    Cons

    Work station walls are disgusting; pay less than a living wage; way too picky even if we did get paid a living wage; have to watch your things every time a new crop of people are hired.

    Advice to Management

    Teach new employees professionalism; actually regularly review security tapes; actually replace the work station walls instead of just talking about it for over 2 years; PAY US A LIVING WAGE!!!


  9. Above average place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservations Agent
    Former Employee - Reservations Agent
    Recommends
    Positive Outlook

    I worked at Sitel full-time (Less than a year)

    Pros

    They provide the computer, phone. They give out raises on the regular, you earn 3.5 hrs pto on every pay period and flexible shifts

    Cons

    Trainers aren't good, need more coaches to pick up kudos calls, work every holiday, busy busy busy, strict adherence policy

    Advice to Management

    Train your trainers to be better.!!


  10. Great oppurtunity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends

    Pros

    Nice people with oppurtunity to work overtime and bonuses. Benefits available for employees.

    Cons

    Pay is low and scheduled hours make life-work balance difficult.


  11. Just my view

    Former Employee - Learning Specialist Manager in Scottsville, KY
    Former Employee - Learning Specialist Manager in Scottsville, KY

    I worked at Sitel (More than a year)

    Pros

    Easy advancement ops and good wok for people who actually like to sit all day, not for me.

    Cons

    low pay, needs better benefits and pto time and way way too cliquish for me!



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