Sitel Reviews

Updated March 31, 2015
461 reviews filtered by
  • Any Location
  • Any Job Title

Employee Reviews

Sort: Popular Rating Date
  1. technical support representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Representative in Augusta, GA
    Current Employee - Technical Support Representative in Augusta, GA

    I have been working at Sitel (more than 5 years)

    Pros

    GREAT co-workers
    Overtime is offered regularly

    Cons

    new HSA insurance is a rip off
    lazy supervisors who pass their responsibilities off on other people as well as pass their representatives responsibilities off on tech support
    salary
    vacation time (not enough for this stressful environment)
    no sick days
    old attendance policy was awful; would still get an occurrence with a doctor's excuse
    unprofessional and rude mgmt

    Advice to ManagementAdvice

    Learn how to talk to people
    Provide our feedback and issues to the client
    Address supervisors who refuse to take sup calls

    Doesn't Recommend
    Neutral Outlook
  2. Sweatshop call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Ocala, FL
    Current Employee - Customer Service Representative in Ocala, FL

    I have been working at Sitel

    Pros

    A monkey in business casual could be hired

    Cons

    Four weeks of classroom training that in no way prepares you for the production floor. Mandatory overtime because of the high turnover rate. More emphasis on call handling time and after call times than helping the customer. Focus on client billed minutes (Sitel getting paid) I have worked at call centers for the last 20 years and this place is by far the worst. Get hired for the paid training and keep looking for a real job while you are there!

    Advice to ManagementAdvice

    Stop being a sweatshop.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. Fun campaigns, pay is fair however noticeably lower than other call centers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sitel

    Pros

    Opportunities to advance are ever present.

    Cons

    LVII (annex building) is not run anywhere as near as professionally as LVI

    Advice to ManagementAdvice

    Enforce all rules across the board

    Recommends
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Kinda thrown in there not expecting anything.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Oak Ridge, TN
    Current Employee - Customer Service Representative in Oak Ridge, TN

    I have been working at Sitel full-time (less than a year)

    Pros

    Pay is okay. Regular shift bids. Plenty of rewards and prizes.

    Cons

    Not enough training. Terrible coaching experiences. Sharing cubicles. Not sanitary at all. Very crowded. Hires pretty much anyone. You are literally thrown in with limited knowledge as to what you are doing.

    Advice to ManagementAdvice

    Move up better coaches and mentors. It is ridiculous how rude and mean they are.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. A wonderful opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Agent
    Former Employee - Call Agent

    I worked at Sitel full-time (less than a year)

    Pros

    I loved working for this company. They were always positive and very family oriented. Room for growth was available after just 6 months! Unfortunately I had to move out of state and the closest one is over an hour away, but I would recommend the company to anyone.

    Cons

    I didn't have a bad experience and left with a great reference behind me.

    Advice to ManagementAdvice

    You guys were wonderful!!!

    Recommends
    Positive Outlook
    Approves of CEO
  7. Good for entry level work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Augusta, ME
    Current Employee - Customer Service Representative in Augusta, ME

    I have been working at Sitel

    Pros

    Great people to work with.

    Cons

    Disorganized. Compensation should be more.

    Advice to ManagementAdvice

    Better bonus and recognition

    Recommends
    Negative Outlook
    Disapproves of CEO
  8. They only care about the metrics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Agent in Asheville, NC
    Former Employee - Call Center Agent in Asheville, NC

    I worked at Sitel

    Pros

    Extensive paid training
    easy to get hired
    great cowoRkers

    Cons

    Terrible pay
    Management plays favorites
    only care about metrics
    find any reason to not give you a raise

    Advice to ManagementAdvice

    Care about the service you provide
    Reward loyal employees

    Recommends
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful

    Disposable employees, low wages, dead end job, stress, filthy surroundings, and more

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medicare Them HMO in Asheville, NC
    Former Employee - Medicare Them HMO in Asheville, NC

    I worked at Sitel

    Pros

    They will hire most anyone. Didn't do pre-admission drug test, but if you anger them, or talk about about things they may demand it after.
     If your attendance is good 30 days in a row you earn a day off, just call ahead before you take them.

    If you can afford it, they offer health vision and dental.

     If you do a good job in the medicare dept they treat you pretty good.

    They can sometimes work with scheduling issues if you have notice.
     Training is paid. Some of the people are nice.
    You can get a little overtime sometimes.
    Starts at better than minimum wage.
    You learn about health insurance including basic claims adjusting, which when you are allowed to do them, makes a happy caller.
    They will give pizza and other little rewards if the coach's team does well with metrics, just like when we were kids! Of course money would be a better reward, but better than nothing.
    If they like you sometimes you get paid to decorate.
    You can ask for pot luck days, where everyone brings a dish.
    If you get picked for good performance you get paid for 2/3 of a day on the phones, and a long free lunch with kind speeches and clapping.
    SET SCHEDULES!

    Cons

    Monitoring is constant, phones sometimes record at random, there is no privacy at all.
    insurance benefits don't cover well.
    There is a cap of raises for most positions outside managment at 9.50/hr
    Work at home is no more.
    The rug is filthy, no matter how many times it's cleaned, as are the dividers.
    The computer programs you must run old command line systems primarily and you best be able to switch between 3-6 different systems effectively on one call or you won't make it. There is no single program to run all things.

    They move you around all the time. This can cause glitches in the computer programs. They can't-won't fix this. They won't put you in the former seat where everything worked even if it's only a few seats away!

    The customers in the health care whether HMO or medicare/medicaid are nearly always pissed that something isn't covered. Who can blame them? They could understand that you didn't write the policy.

     Don't switch departments no matter what lure, if you are in good standing in your current one. Your new "coaches" won't treat you with the regard of your old ones. Watch your documentation careful, don't use humor, or anything but bland formal language. You'll get canned even if you've been there for years and have better attendance than the managers.

    You really do have to say everything in the dreadful script with minor variance for flow, or your metrics will fall and your coaches will gently inform you that your value is lessening.
    When you are fired, and it's only a matter of time once you get your raises, they treat you like a threat to security, and will not let you clean your own desk so do not bring anything you don't care to lose because that process is never thorough and they keep souvenirs.

    Advice to ManagementAdvice

    Don't treat employees like a disposable rag. If they've been there for years, they might be able to overlook the cons above if you will treat them well. Don't cap raises at such a low rate. Other call centers in the area pay way better. Coaches, go to bat for your veteran employees, even if corporate has some minor issue with them. If they have met metrics, help customers well, are polite to work with, trainable and have excellent attendance treat them like they have more than momentary value.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. It was a wonderful experience it help me with customer service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Augusta, GA
    Former Employee - Customer Service Representative in Augusta, GA

    I worked at Sitel full-time (less than a year)

    Pros

    It helps you build your customer service skills and they were really flexible with your schedule.

    Cons

    Management will tell you thing that are untrue.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. Insurance claim gatherer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claim Processor in Las Vegas, NV
    Former Employee - Claim Processor in Las Vegas, NV

    I worked at Sitel

    Pros

    Good people to work with, knowledge that you can use in your own life.

    Cons

    poor pay, favorites and repetitive.

    Advice to ManagementAdvice

    Have a good manager that treats employees with respect.

    Recommends
    Neutral Outlook
    No opinion of CEO

Sitel Photos

Work at Sitel? Share Your Experiences

Sitel

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.