Sitel Reviews

Updated September 16, 2014
Updated September 16, 2014
344 Reviews
2.6
344 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sitel President & CEO Bert Quintana
Bert Quintana
91 Ratings

Review Highlights

Pros
  • It's work from home which can make it worthwhile initially (in 17 reviews)

  • Learned a lot about customer service and the business (in 5 reviews)


Cons
  • This call center is the absolute definition of micro-management (in 14 reviews)

  • 9/hr for a customer service position; the same job with another company could earn you (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Communication from bosses is not helpful, and they will pass the buck as often as possible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Receiver  in  Las Vegas, NV
    Current Employee - Call Receiver in Las Vegas, NV

    I have been working at Sitel as a contractor for less than a year

    Pros

    The best reason to work for this company is because they do offer work at home opportunities, and you can make friends and usually your co workers are more helpful than the ones who are supposed to be helping you.

    Cons

    The communication between employee and employer is next to impossible, you have to send 20 emails to get 1 answer. The pay is no where near worth what you put into the job~

    Advice to ManagementAdvice

    There are so many reasons you need to figure out what the right hand is doing so the left hand will know also. There are to many bosses and not enough workers, yet you continue to pile on more duties onto your employees and without a penny increase in pay for doing ten times more work. I now have first hand experience that your company should be ashamed of how they treat employees. I will tell the same thing to the campagin that I work for if I get a chance. Needs so much improvement and also need to increase pay in order to keep the good employees you do have from having to apply for welfare just to eat. Shameful simply shameful after all I heard before my training and what I have seen and experienced since what a differnce. I will research my next WAH adventure more than I did this one for sure. Screen your coaches and 'SODs they are flat RUDE, some of them not all.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Not a career at all

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sitel

    Pros

    I received a PHD in learning how to work with people

    Cons

    When they say they create careers, maybe for some but after 7+ years I was glad to go. There were so many promises not kept and I was often ignored.

    Advice to ManagementAdvice

    follow through with your promises

  3.  

    I hated this job with a passion.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Agent  in  Starkville, MS
    Former Employee - Technical Support Agent in Starkville, MS

    I worked at Sitel full-time for less than a year

    Pros

    Clean environment, easy to get a job there, one hour lunch break, meet a lot of new people because so may people work there.

    Cons

    No good insurance benefits and you have to work 6 months to even get them, unprofessional, always losing clients, always have layoffs, no weekends hardly off. When I worked there management lost their mobile account because they were lying call grading so the company would look good and they all got fired.

    Advice to ManagementAdvice

    Get better benefits, pay more if you are gonna slave workers to work every weekend like they have no life, hire better managers and supervisors

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Not Good Not Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Manager/Coach  in  Glasgow, KY
    Former Employee - Team Manager/Coach in Glasgow, KY

    I worked at Sitel full-time for more than a year

    Pros

    Good opportunities as presented by the turn over rate at all areas and levels of the company, not a bad place if you show up, work, and don't expect too much.

    Cons

    Long hours, chaotic environment, too many useless mandatory meetings. Extremely biased and selective enforcement of policies. Constant revisions to expectations and requirements of the employees and coaching staff.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Management is horrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Agent  in  Lake City, FL
    Former Employee - Technical Support Agent in Lake City, FL

    I worked at Sitel full-time for more than a year

    Pros

    Job is relatively fun. You get paid to talk on the phone and use a computer. Decent break room.

    Cons

    Management was poorly ran, everyone was told to different things that would lead to complications as you could never do something right with out getting in trouble with someone else. No communication among management.

    Advice to ManagementAdvice

    Know your employees job and work together. Work on balance and communication.

    Doesn't Recommend
    Negative Outlook
  7. 1 person found this helpful  

    Good for first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sitel full-time

    Pros

    easy-going, pay is decent, casual

    Cons

    Lack of communication, not much flexibility

  8. 1 person found this helpful  

    great stay at home job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sitel

    Pros

    good pay for working from home

    Cons

    IT support and time card issues

    Recommends
    Positive Outlook
  9.  

    The job was great, lots of paid over time and the atmosphere is layed back.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Starkville, MS
    Former Employee - Customer Service Representative in Starkville, MS

    I worked at Sitel part-time for less than a year

    Pros

    You can get tons of paid overtime plus the hours are flexible and fit your schedule.

    Cons

    Most of the customers are very rude to phone agents everyday.

    Advice to ManagementAdvice

    Hire more permanent positions instead of temporary.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Reputable work at home opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Sitel

    Pros

    Sitel came along at just the right time for me! Great benefits, awesome paid training and a great group of coaches and staff are among my favorite things.

    Cons

    Being on the phone constantly and seeing others with less experience and tenure moved into positions ahead of others.

    Advice to ManagementAdvice

    Listen to employees and increase the pay.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great "work at home" employment opportunity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Recruiter  in  Dallas, TX
    Former Employee - Recruiter in Dallas, TX

    I worked at Sitel as a contractor for less than a year

    Pros

    Great options for work at home positions.

    Cons

    In some cases the pay range can be a little low but the benefits of working at home can in some ways offset the issue.

    Advice to ManagementAdvice

    Continue to create strong training classes to help with retention. Consider the pay scale for people in the work at home positions and with the in-house/work at home positions (recruiters, etc.). The benefits of working from home are nice but there is still a cost of living to consider in regard to pay rate.

    Recommends
    No opinion of CEO

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