Sitel UK Reviews

Updated May 11, 2015
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2.3
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Bert Quintana
9 Ratings

34 Employee Reviews

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  1. Wonderful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook

    I have been working at Sitel UK full-time

    Pros

    Friendly colleagues, diversity, career progression, weekly pay and holidays paid.

    Cons

    Lack of flexibility Odd shifts

    Advice to Management

    Create a incentive scheme for current employees


  2. Excellent place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead in London, England (UK)
    Former Employee - Team Lead in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sitel UK full-time (More than a year)

    Pros

    Great place to learn and work, people are all very encouraging and helpful

    Cons

    Nothing really, need to improve in infrastructure

    Advice to Management

    Please promote right people to the right jobs..


  3. client relationship specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    Pros

    Nice office environment Colleagues are nice TM is very helpful

    Cons

    night shift long notice period


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  5. Social Media Advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Negative Outlook

    I worked at Sitel UK full-time

    Pros

    Paid for every extra minute you stay at work.

    Cons

    No progress opportunities, very low pay, strict dress code and rules (no food on desk, very short lunch breaks, no sleevless shirts allowed, allowed to leave desk at certain designated times only). Very bad and old equipment, prehistoric computers, software and systems.


  6. Easy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Agent for Toshiba in Exeter, England (UK)
    Current Employee - Technical Support Agent for Toshiba in Exeter, England (UK)
    Recommends
    Neutral Outlook

    I have been working at Sitel UK full-time (Less than a year)

    Pros

    Lots of down time between calls. Good basic pay. Good training.

    Cons

    Not much scope to progress. Lots of systems.

    Advice to Management

    A better communication method should be worked out as I personally have been moved teams, completed training periods etc and not been told when this has happened.


  7. Hands down the worst company I have worked for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enployee in Stratford-upon-Avon, England (UK)
    Former Employee - Enployee in Stratford-upon-Avon, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Getting paid, going home after shifts, and leaving there to get a proper job.

    Cons

    Poor communications, uncomfortable working conditions, zero respect for staff, terrible upper management and poor infrastructure. Poor pay too!

    Advice to Management

    Leave your egos at home thanks and learn how to do your jobs.


  8. Helpful (1)

    The worst bunch of unorganised, unprofessional idiots I've ever met in my life!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Kingston upon Thames, England (UK)
    Former Employee - Customer Service Specialist in Kingston upon Thames, England (UK)
    Doesn't Recommend
    Negative Outlook

    I worked at Sitel UK full-time (Less than a year)

    Pros

    There's no best reasons to work here if you're not British, Danish or Swedish!

    Cons

    If youre not British and you're looking for a permanent job and moved in London because you haven't any chance in your originally country? Well choose another company, here they don't give even the time to ends the training course and meet the colleagues that you're already out!

    Advice to Management

    Change your job, managing people of course isn't your speciality!


  9. Helpful (1)

    A

    Former Employee - Team Manager in Kingston upon Thames, England (UK)
    Former Employee - Team Manager in Kingston upon Thames, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sitel UK full-time

    Pros

    It's a job so you get paid

    Cons

    None Canteen is a rip off Coffee machine sucks Horrible shifts Poor Management Lack of coordination Favoritism Backstabbing They keep firing people

    Advice to Management

    Leave and get proper managers


  10. Helpful (1)

    Not for everyone....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    Great team work on some campaigns. Reasonably relaxed environment. Dress down on a Friday. Fun team competitions. Lots of food around, people bring in cakes and pizza.

    Cons

    Treated like school kids. It all depends on which manager you get. The wages aren't good and the hours are awful. Need to think more about the realities of the job there isn't any work life balance. The hours are to suit them and not you as a team member.

    Advice to Management

    Try working on the phones, its not easy.


  11. Helpful (1)

    Alright at first but getting worse

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Centre Agent in Exeter, England (UK)
    Current Employee - Call Centre Agent in Exeter, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Sitel UK full-time (Less than a year)

    Pros

    Working with my friends, getting paid, city centre location, paid the bills, some advancement options.

    Cons

    I've been here six months. There were 15 people in my training group, 10 of them have left. Favouritism is beginning to creep in at my location and campaign. I applied to work on the back office functions only to have my application mysteriously vanish, and moreover another girl who most considered to be worse at the job compared to me was asked to apply had no interview and was given it straight away... Pay is comically low for the work we do. 70 calls a day plus 20 emails minimum. If you fail to do 20 emails your priority goes up and you get more calls and you're expected to do those 20 emails as well meaning you have no option but to let your AHT suffer and cherry pick both which affect service level and also result in management shouting at you and then increasing your priority again and routing emails to you automatically. Furthermore ageing systems make the job even harder and as a result customers are ruder than they used to be. We lost 20 agents on my floor in 3 weeks once as it got so bad. Oh and you can guess the work makes you stressed take too much time off and you will be out of a job. On the plus side many local bosses are aware of this company and are sympathetic and don't mind the fact you got fired for being ill as I know so many people who've not suffered for getting fired.

    Advice to Management

    The parallels with amazons warehouses are there do you want Sitel to be the next scandal?



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