Siwel Consulting
2.2 of 5 10 reviews
www.siwel.com New York, NY 50 to 149 Employees

Siwel Consulting Reviews

Updated Apr 17, 2014

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2.2 10 reviews

                             

67% Approve of the CEO

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Lew Johnson

(3 ratings)

20% of employees recommend this company to a friend
10 Employee Reviews
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    Awesome opportunity to grow from within.

    Program/Project Manager (Former Employee)
    Tampa, FL

    ProsCompany provided full support of any local initiatives that needed to be executed. Management available at all times for support

    ConsCompany needs to expand client base for additional local opportunities.

    Advice to Senior ManagementDefine HR policies from a corporate level that can be applied to all areas of business.

    Yes, I would recommend this company to a friend

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    Great Place to Work

    IT Helpdesk Contingent Worker (Former Employee)
    Temple Terrace, FL

    ProsDeal fairly with you,professional -hire from within and pay for training as needed for the contract. Regular raises.

    ConsNo retirement that I am aware of and their medical plan is substandard. They skirted upgrading under Obamacare by insisting upgrading to full care would cause' undo hardship ' on their employees. I worked for Pomeroy IT previously and was used to humana.

    Advice to Senior ManagementConsider upgrading the medical plan.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Required OT with no room for personal growth

    Anonymous Employee (Current Employee)
    Owasso, OK

    ProsVaried clients, varied problems--each call varies from a simple five minute fix to a serious problem that (with managerial approval!) you may spend over an hour hammering out.

    ConsWork/life balance
    No employee empowerment. Ever.

    Advice to Senior ManagementConsistently requiring overtime and expecting employees to work holidays and weekends unfailingly will burn out talent and drive them to look for opportunities elsewhere.

    No, I would not recommend this company to a friend

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    Pay is decent, but dont be fooled by their "basic health insurance", and the atmosphere is unpleasant.

    Internal Support Representative (Former Employee)
    Tulsa, OK

    ProsDecent pay...above average for a call center but below average for tech support. And make no mistake, it IS a call center job. Incoming calls are from company employees, not customers.

    ConsThey advertise that they offer "basic" health insurance. What that means is that they offer a "mini plan", and you will not be given the details of the plan until 90 days in. The plan is basically useless and wont cover anything but a few doctor visits each year. Surgery, accidents, anything like that isn't going to be covered. They advertise it as a tech support job, but it's a call center job. You're under pressure to constantly take one call after another, and getting to take a bathroom break is like pulling teeth. The general "feel" of the people is unhappy. Only 30 minute lunches even though most weeks they make you work 9 or 10 hours a day. Tiny breakroom which is kept FREEZING, and supposedly they cant fix it. I suspect it's their method of encouraging people to get back to their cubes. Supervisors are useless and dont take any calls themselves.

    No, I would not recommend this company to a friend

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    Siwel Consulting fosters frustration through ineffective micromanagement.

    Enterprise Software Analyst (Former Employee)
    New York, NY

    ProsMost of the employees are nice. Aside from that, I honestly cannot think of any pros of working for Siwel Consulting.

    ConsManagement in the group I worked in was in need of serious improvement. The extent to which they micromanage their employees is unacceptable as well.

    If you are a new employee, they require emails to be reviewed and possibly rewritten by your manager prior to sending it out. The emails are generally revised into poorly written versions of the original that obscure the message, this is likely due to manager not taking the time to fully understand the issue being responded to. Some of the emails are dumbed down so far that a casual observer would likely think that the intended recipient is at a 3rd grade reading level. Some rewritten emails may even contain spelling or grammatical errors.

    While they provide constructive criticism in some cases, that is often not the case. You may be criticized for working too fast, despite them not having any issue with the accuracy or quality of your work. You may also be told not to ask other employees to take a look at your work prior to reviewing it with management, when you've worked there for only a few weeks. However, these practices may simply be an attempt to discourage an employee they personally do not like.

    There is also a disconnect between layers of management related to staying late. Senior management seemed to have the attitude that you should work hard enough during business hours so that there wouldn't be a need to stay late. Middle management frowned upon employees leaving on time though. This dichotomy forces employees into an uncomfortable situation when the VP asks why you are working late, instead of focusing and completing your work during the day.

    They also claim there is on the job training, but the employees are so busy that they can't even train you or properly answer your questions. Then when you aren't at the level of competency that they expect, the blame is on you.

    One of the most frustrating aspects of working here was management's criticism of the way an issue was handled, when they hadn't even taken the time to fully understand the issue or the solution that was being presented.

    Advice to Senior ManagementThe practices I've outlined above will eventually drive talented people out of your company. Please do not micromanage your employees, as that squelches creativity and innovative thinking. Obviously there is a need to ensure new employees are properly representing your company in their communications, but if this policy is to be enforced, it needs to be done right.

    No, I would not recommend this company to a friend

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    Negative reinforcement is the only tool management possesses

    Help Desk Analyst (Current Employee)
    Tulsa, OK

    Prosif you can get through two years of work, you can add two years of helpdesk experience on your resume. The only pro of this job is resume filler.

    Consminimal training in ticketing systems only. No training on actual subject.
    Health benefits have been steadily cheapened and dropped.
    Vacation has dropped from 120 hours to 80 hours, and for new hires you get 40 hours a year (basically holidays).
    Poor contract management means that for the past 14 months, every employee has been on a minimum of 1 1/2 hours of overtime a day. Sometimes more. There simply aren't enough employees to cover their promises to Verizon, the only contract Siwel has. Management's solution is to turn the center into "customer service", pay the techs customer service wages (which are lower) instead of Helpdesk wages, cut lunches, benefits, and vacation requests and rotate new employees in to fill the holes left by those that quit.

    When you can't take the constant beratement by management (you will only see them when you do something wrong) and quit, they hire someone else less qualified at a cheaper rate. This not only cheapens the end users Siwel supports, but it shortchanges the quality of service Verizon is paying them for.

    Management is SO obsessed with resultant numbers that you are simply a statistic and not a person. The bottom line is the end-of-month numbers, and if that means shorting you on your paycheck or passing complications on to you, then so be it. This has happened to many people since the Tulsa facility started about 3 years ago.

    Additionally, management does not know what many tech positions do, and simply enacts policies to blanket everyone regardless of their effectiveness. Or simply have conflicting policies. Which one will you follow? Either way, they can hold that as leverage and try to make you feel greatful that you still have a job.

    In short, the company is mismanaged into a high turnover, negative environment. Get your two years and get out, but only if you can't find IT work anywhere else in Tulsa. I say two years because you won't get any raises after that.

    Advice to Senior ManagementRealize that there are people behind the numbers, and try to have a sense of empathy. Management may not work ungodly amounts of overtime, but your employees do.

    No, I would not recommend this company to a friend

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    Great place to get your foot in the door of the IT world.

    Anonymous Employee (Current Employee)
    Tulsa, OK

    ProsGreat place to start but best to see it as short term even just training for better positions. Get yo basic knowledge and some advance training in most of the common IT feilds.

    ConsPolicies are ever increasingly anti-employee, benefits lessen by the year, insentives have been totally done away with. Middle management is easy to obtain so long as you know nothing about true management but are very friendly.

    Advice to Senior ManagementStop micromanaging and take care of what is important listen to your employees don't just ignore them and hope they go away this drives turn overs.

    No, I would not recommend this company to a friend

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    A decent short term place to work, but not a place to grow a career.

    Help Desk Agent (Current Employee)
    Tulsa, OK

    ProsEasy job to get and easy job to keep. They hire pretty bottom of the barrel so having a bit of technical knowledge makes you really stand out. Lewis Johnson actually seems to do a good job of leading the company. He is extremely personable and treats everybody as equals.

    ConsPromotions within the company are dolled out to those that look good on paper, but are usually the worst actual agents, and kiss up enough. There is no interview process for promotions. There are people that sleep through their job, sleep through actual support calls, and because their stats look good, they get promotions. They advertise raises every 6 months, in the interview they describe it as raises every 6 months like clockwork. This makes them appealing, but they do not follow through on that promise and a lot of people are missing out on their promised raises by several months now.

    Advice to Senior ManagementGive your employees what you advertise. Fire the masses of people that sleep on the job. Stand up more for your employees. Fire the middle level management that is making bad decisions that will drive away your best agents.

    No, I would not recommend this company to a friend

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    Great Pay for entry level work, however ZERO benefits

    Anonymous Employee (Current Employee)

    Pros- Pay is above normal, started at :12.75 and was up to almost 15 in no time

    - Easy work

    Cons- Management does not care

    - No benefits

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    good hourly wage thats all

    Technical Support (Current Employee)

    ProsWe get a good hourly wage that is all

    Consbasically little benefits only thing to look forward to is the paycheck

    Advice to Senior ManagementDo your Job
    Management needs moral values

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Siwel Consulting reviews and ratings — including employee satisfaction and approval rating for Siwel Consulting CEO Lew Johnson. All 10 reviews posted anonymously by Siwel Consulting employees.