SkillSoft

  www.skillsoft.com
  www.skillsoft.com

SkillSoft Reviews

Updated December 11, 2014
Updated December 11, 2014
82 Reviews
3.5
82 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Chuck Moran
53 Ratings

Review Highlights

Pros
  • Work life balance good, work with multi-national global organizations (in 9 reviews)

  • Most field-based sales and services positions work from home (in 6 reviews)


Cons
  • Direction from management/Direct reports, work/life balance (in 5 reviews)

  • We work long hours and it's a complicated detailed product/service (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Potential to be a stage 5 learning organization...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SkillSoft part-time (more than 5 years)

    Pros

    Fabulous co-workers, always willing to pitch-in and help. The addition of Salesforce was extremely helpful for collaboration efforts between divisions.

    Cons

    Leadership team seemed to have cashed out and checked out. Middle & Upper management unwilling or unable to provide career guidance and mentorship to junior associates.

    Advice to ManagementAdvice

    Provide leadership training for middle and senior managers... career path and upward mobility should be studied.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Intimate, Friendly, Solutions-Oriented

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Program Manager in San Francisco, CA
    Current Employee - Senior Program Manager in San Francisco, CA

    I have been working at SkillSoft full-time (more than an year)

    Pros

    Smallish company that really cares about the Client, Great vision for the future of learning, Active C-Suite that are experts in the field.

    Cons

    Slightly fractured regarding focus. Some "fringe" business areas occasionally falter.

    Advice to ManagementAdvice

    Focus on the core business, no one can touch Skillsoft for the shear content that is offered - maintain that edge.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Meaningful work that is making an impact on thousands of companies and millions of learners

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Account Executive
    Current Employee - Regional Account Executive

    I have been working at SkillSoft full-time (more than an year)

    Pros

    Skillsoft is a leader in the learning industry; they are committed (and demonstrate) extensive support to both their customers and their employees in delivering excellent service and resources. The sales role provides a lot of autonomy and trust in executing on assigned responsibilities. Great investment has been made in developing the sales staff and expanding their consultative skills.

    Cons

    Skillsoft isn't a good fit for people who need to be micro-managed.

    Advice to ManagementAdvice

    Keep up the good work in extending trust and helping remove obstacles so employees can continue to thrive.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Re-distribution of work flow. More than enough to keep me busy, yet other employees spend countless hours on internet

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate Tax Manager in Nashua, NH
    Former Employee - Corporate Tax Manager in Nashua, NH

    I worked at SkillSoft full-time (more than 5 years)

    Pros

    Culture/people you work with are willing to help when called upon

    Cons

    Direction from management/Direct reports, work/life balance

    Advice to ManagementAdvice

    Better direction from upper/ middle management

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    OK company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SkillSoft full-time (more than 5 years)

    Pros

    work life balance is good
    pay is competative

    Cons

    no growth opportunities
    push to get things done where quality suffers
    mid management is lacking

    Advice to ManagementAdvice

    better planning
    provide a career path for employees
    Provide management training to mid level managers.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Good place to work and good internal support for sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Account Executive
    Current Employee - Regional Account Executive

    I have been working at SkillSoft full-time (less than an year)

    Pros

    Company provides continuos employee learning opportunities

    Cons

    Nothing to report at this time

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant in Scottsdale, AZ
    Former Employee - Sales Consultant in Scottsdale, AZ

    I worked at SkillSoft full-time (more than 8 years)

    Pros

    Excellent place to work - company respects it's employees and pays well.

    Cons

    Work/Life balance can be tricky depending on the role

    Advice to ManagementAdvice

    Continue to move forward and keep the best in class attitude.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Scottsdale call center is not a good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Scottsdale, AZ
    Former Employee - Account Manager in Scottsdale, AZ

    I worked at SkillSoft full-time (more than 3 years)

    Pros

    Excellent health benefits, corporate training can be a rewarding industry

    Cons

    Account management position is not a true account management position. You will not be provided with the support needed to provide a good customer experience. If you are talented enough to overcome the lack of support to renew and grow your accounts you will not be valued. There are many dysfunctional policies and procedures in place overall contributing to an unpleasant and demoralized work environment. It is a call center, so as expected, little to no opportunity exists for career growth. The training for employees exists as it does for the customers, there is a wealth of great training available but you have to find it, overcome technical obstacles and take time out of a demanding schedule to take advantage of it. Management does not understand your job and does not know how to train employees but will direct them to the training library or webex trainings. There is a leadership culture to lead by dominance and fear, even targeting those meeting and exceeding individual quota, as the center itself is not hitting goals. You will not be valued for knowledge of the training solutions you sell.

    Advice to ManagementAdvice

    Advice to upper management is to apply basic leadership and management logic. Coach don't threaten. Curb your conduct to act professionally. Top performers (or any employee) should not be bullied or they will move on to a healthy environment.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10.  

    A company going no where

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SkillSoft

    Pros

    If you want to be lost in a place where no one cares this is for you.

    Cons

    Only growth strategy is acquisition.

    Advice to ManagementAdvice

    Be careful of nepotism

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Great benefits, LOTs of positives, but unreasonable workload/expectations are starting to diminish the 'pros'

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Learning Consultant
    Current Employee - Learning Consultant

    I have been working at SkillSoft full-time (more than 3 years)

    Pros

    - Most positions are virtual (work from home)
    - Very flexible schedule w/out any micromanaging
    - I feel respected in general, with all colleagues
    - Management demonstrates trust and allows autonomy
    - GREAT benefits for the most part (reimbursement for massages, acupuncture, fitness), charitable donation matching and other standard benefits.
    - Opportunities to create your own career path; many positions we have were developed to fill a need, so you're not necessarily waiting for someone to retire or move on.
    - The actual job is challenging and can be extremely fulfilling
    - Culture of positive recognition and very supportive teammates
    - You really can't beat having access to ALL our development resources!

    Cons

    - Vacation time is not very generous until you've been here 5 years. But that doesn't matter because no one really takes a vacation anyway...we all work on our vacations because it's almost worse to completely disconnect and be completely overwhelmed when you return.
    - Work/life balance non-existent because of the "sense of urgency" in our culture and expectations to adopt that as a core competency. (however, this is also just part of supporting a sales organization)
    - NO external personal development...because Skillsoft has so many resources available. But networking and attending live events are critical to one's development. Even memberships related to our role (i.e., ASTD, CLP) are not covered.
    - Conflicts within primary objectives of job role (be strategic, but also do all these little tactical things that take up so much time you can't focus on the strategy.)
    - Account load and associated work effort is too large to be an effective change agent/consultant with each client. Can be very frustrating for someone with high personal standards, because you feel like you never "achieve" something.

    Advice to ManagementAdvice

    Please consider modifying the core program support services - allow learning consultants to CONSULT without getting into so much minutia that we can't focus.
    Please also consider allowing consultants to get a membership to a related organization like ASTD or SHRM, esp since our roles require so much more knowledge/experience than just the "training" arena...we are really becoming "talent management consultants."

    Neutral Outlook
    Approves of CEO

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