Sleep Number by Select Comfort

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Sleep Number by Select Comfort Reviews in Minneapolis-St. Paul, MN

Updated July 19, 2014
Updated July 19, 2014
143 Reviews

2.9
143 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sleep Number by Select Comfort President & CEO Shelly Ibach
Shelly Ibach
61 Ratings

Review Highlights

Pros
  • Great product with great concept and innovative product (in 16 reviews)

  • Flexibility in work/life balance depending on what area of the company you are in (in 7 reviews)


Cons
  • Horrible upper management starting with District Managers (in 14 reviews)

  • Upper management not in touch with sales people (in 12 reviews)

More Highlights

21 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Willing to take Change into Consideration

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Case Manager  in  Plymouth, MN
    Current Employee - Case Manager in Plymouth, MN

    I have been working at Sleep Number by Select Comfort full-time for more than 3 years

    Pros

    It gives you the experience you may need in the future if you want to get other positions in business, marketing, etc.

    Cons

    Sometimes Customer Service ends up being a "trap" and some get picked to move up and gain valuable experience, and others do not.

    Advice to ManagementAdvice

    Make opportunities for everyone who wants to move up readily available. Don't make some "hold down the fort" and never have the chance to try other projects that always tend to turn into permanent higher paying jobs.
    Reevaluate the Saturday schedule. Get a better handle on the logistics issues.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Great culture and great people!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Plymouth, MN
    Current Employee - Anonymous Employee in Plymouth, MN

    I have been working at Sleep Number by Select Comfort full-time for more than 5 years

    Pros

    The people are real and really care about Improving lives!

    Cons

    It's hard to break in to other departments unless you know someone.

    Advice to ManagementAdvice

    Care about your front line representatives!

    Recommends
    Positive Outlook
    Disapproves of CEO
  3.  

    Passion and People Focused

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Support  in  Minneapolis, MN
    Current Employee - Retail Support in Minneapolis, MN

    I have been working at Sleep Number by Select Comfort full-time for more than 5 years

    Pros

    Small company so everyone has the ability to affect change. Company fosters collaboration and cross functional partnership. People are friendly and care about their co-workers.

    Cons

    Lack of additional education or training at corporate level, there is no ability to learn new skills. Company is growing and wants to grow but still operates as a small company in some areas.

    Advice to ManagementAdvice

    Take time to connect with employees throughout the organization. Be open and honest with plans for company and how employees can make the greatest impacts.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Worst job I have ever had.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Plymouth, MN
    Former Employee - Customer Service Representative in Plymouth, MN

    I worked at Sleep Number by Select Comfort full-time for more than a year

    Pros

    The employee discount and a few coworkers.

    Cons

    This is the absolute worst customer service job I have ever experienced. They have the most ridiculous attendance policy I have ever seen. I saw people getting fired for getting in an accident on the way to work. The turnover is incredible. People get fired and storm out every day. There were also people crying at their desks and having panic attacks once a week. They never got the staffing right and we were slammed by constant calls. The entire year I worked there I was terrified of getting in an accident and being fired. almost impossible to take time off without it counting against you. Supervisors are either clueless or in meetings constantly. The only time anyone acknowledges your presence is when they are telling you about something you did wrong. The pay was low and I never saw a cent of the supposed bonuses. Terrible. One of the worst years of my life. I felt like worse than a faceless number.

    Advice to ManagementAdvice

    Step down. You need to be replaced by someone who knows how to treat their employees better.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Sleep Number by Select Comfort Response

    May 20, 2014Human Capital

    Thank you for spending the time to provide your comments. Your review has been shared with the appropriate parties and will be considered as we review our policies and procedures in the Relationship ... More

  6.  

    Oversold position, unrealistic expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent  in  Plymouth, MN
    Former Employee - Customer Service Agent in Plymouth, MN

    I worked at Sleep Number by Select Comfort full-time for less than a year

    Pros

    Trained with exceptional customer service principles, excellent products.

    Cons

    Stats for agents way out of line along with expectations of complicated and technical and system knowledge for all products since company began. 'Help line' dishes attitude and scolds agents, very demotivating and unproductive.

    Advice to ManagementAdvice

    Position was oversold apparently to get higher caliber agents. Leadership is defensive and doesn't listen to feedback. What started as a great opportunity quickly melted down into a waste of time. Agents have extreme accountability, poor resources. Expectations way out of balance.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Good opportunities for those willing to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate  in  Plymouth, MN
    Current Employee - Customer Service Associate in Plymouth, MN

    I have been working at Sleep Number by Select Comfort full-time for more than 3 years

    Pros

    Opportunity for growth and advancement

    Cons

    Executive leaders don't listen to the feedback of customer facing employees

    Advice to ManagementAdvice

    Listen!

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Great products...promising future!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Private  in  Minneapolis, MN
    Current Employee - Private in Minneapolis, MN

    I have been working at Sleep Number by Select Comfort full-time for more than 3 years

    Pros

    After the exciting introduction of the new bed at CES, I am feeling re-energized and excited about our future.

    Cons

    2013 was a tough year...glad to get it behind us.

    Advice to ManagementAdvice

    Empower leaders at all levels to make decisions...you have a talented and capable team.

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Inclusive and rewarding at the beginning of my career there, however in recent years exactly opposite.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Minneapolis, MN
    Former Employee - Anonymous Employee in Minneapolis, MN

    I worked at Sleep Number by Select Comfort full-time for more than 3 years

    Pros

    Flexibility in work/life balance depending on what area of the company you are in.

    Cons

    Leaders with their own agendas, lack of vision.

    Advice to ManagementAdvice

    Act upon poor employee engagement scores, share a vision with clear expectations, hold employees accountable.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Great working environment--I wish I'd found Sleep Number years ago

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources  in  Plymouth, MN
    Current Employee - Human Resources in Plymouth, MN

    I have been working at Sleep Number by Select Comfort full-time for more than a year

    Pros

    I've been working for Sleep Number for just over a year. It has been a wonderful place to work and I only wish I'd found it much sooner than I did. The hiring process can be a bit demanding and they are very selective, but if you can get in the door, do it! Compensation and benefits are great. Work is rewarding and valued. I love coming into work!

    • Environment is clean, modern, and well-kept
    • Colleagues are a joy to work with
    • Innovative culture makes it easy to stay excited about working here
    • I'm valued for my individual strengths
    • Great work-life balance
    • Supportive culture

    Cons

    • Some of upper management sometimes feels a little out of touch with the "worker bees" -- it might do them good to build rapport beyond their direct reports

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Great people, good company culture, flawed product and lack of growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AREA SALES MANAGER  in  Plymouth, MN
    Current Employee - AREA SALES MANAGER in Plymouth, MN

    I have been working at Sleep Number by Select Comfort full-time for more than a year

    Pros

    Smart friendly culture. Great people who really care about each other. Well thought out and executed training program. Good benefits and 401k.

    Cons

    The new CEO is leading the company in a bad direction. Lack of focus on the customer is starting to show in the sales and word of mouth.

    Recommends
    Negative Outlook
    Disapproves of CEO

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