Sleep Number by Select Comfort Reviews

Updated August 27, 2015
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Sleep Number by Select Comfort President & CEO Shelly Ibach
Shelly Ibach
24 Ratings

Pros
  • Great product with great concept and innovative product (in 20 reviews)

  • My roommate calls Sleep Number the "apple" of the bed industry (in 15 reviews)

Cons
  • Highly political among upper management (in 16 reviews)

  • Horrible upper management starting with District Managers (in 16 reviews)

More Pros and Cons

44 Employee Reviews

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  1. Helpful (1)

    Outrageous increases in sales quotas and decreasing pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sleep Expert
    Former Employee - Sleep Expert
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Sleep Number by Select Comfort full-time (More than 3 years)

    Pros

    Fairly good product with high levels of repeat customers. Company had extreme blow out sales a few times a year to generate interest and gain market share

    Cons

    Each year the goals skyrocket to the point of never achieving them. Our market is very old and had an very extremely high market share so sales increases were unlikely

    Advice to Management

    Quit being greedy. If you sell 100k in beds one year, don't pay 45% less the following. Instead bonus employees for achievement rather than compete against their own numbers from previous years.

    Sleep Number by Select Comfort Response

    Aug 28, 2015 – Human Capital

    Thank you for taking the time to share your feedback, specifically that on goal setting. We do use a formulated process and many factors are taken into consideration when goals are being determined ... More


  2. Helpful (4)

    Terrible Company, Worse Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Chicago, IL
    Former Employee - Store Manager in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Sleep Number by Select Comfort full-time (More than 10 years)

    Pros

    Great Product, great customers. This company has grown tremendously over the years, and it was a fun ride while it lasted. Management changed about five years ago.

    Cons

    Terrible management. They manage solely through fear. If you miss a month of sales goals, here's a write up. Doesn't matter if you over performed for 5 straight years. Prior management motivated through rewards. We used to have yearly bonuses of $25,000 if you could increase sales 25%. Now if you don't increase sales 15% you get a write up. Which would you prefer to work for?

    Advice to Management

    Time to replace the C-suite. This management team is in over its head. They would make a great marketing department which is more along where their specialty lies.

    Sleep Number by Select Comfort Response

    Jul 24, 2015 – Human Capital Operations Specialist

    Thank you for your feedback. Sales goals are set through an extremely strategic process and I do apologize if you feel that the motivation was not there to help you achieve these goals. Your ... More


  3. Helpful (6)

    Finance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Pay is decent. Building is newer and easy to get to. Lots of natural light in the building. Workout facility is nice as well.

    Cons

    Very poor culture. Stop with the gotcha attitude on everything. Almost no one I know thinks the culture is a good one. Leaders need to be leaders and teach and encourage, not belittle employees and self promote. That is the exact opposite of a leader and it is everywhere. Worst culture I have seen.

    Advice to Management

    Stop the corny every time i introduce myself in a meeting i have to say my sleep number. Its ridiculous. Act like leaders and appreciate the people that work so hard each day. Finance internal culture survey have had horrible results lately and management turns around and blames the group for not doing enough to make it better... Very typical of the culture. This is not leadership.

    Sleep Number by Select Comfort Response

    Jun 12, 2015 – Human Capital Operations Specialist

    Thank you for your feedback! Sleep Number strives to engage our employees in their roles and our brand. From your feedback it sounds that you are not feeling this from our culture. If you would ... More


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  5. Helpful (12)

    Finally I can write an honest review.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Recruiter
    Former Employee - Recruiter
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sleep Number by Select Comfort full-time

    Pros

    I worked at corporate, so it was daytime work with no nights, weekends or holidays. I made a good enough living. I talked to a lot of nice people.

    Cons

    I had to lie to those nice people about how much money they'd make, and how much they'd enjoy working for the company. I disliked my bosses, and the feeling was probably mutual. I was required to write fake reviews on this and other employment sites about what a great place it was. This usually followed a streak of negative reviews. If you see some positive reviews where the one and only con is something about retail hours, but all the other comments look too positive, it was probably one of us in my department.

    Advice to Management

    Be good to your employees. You really aren't now.

    Sleep Number by Select Comfort Response

    Jun 12, 2015 – Human Capital Operations Specialist

    Thank you for your feedback. This is unfortunate that this was your experience. This is not what we stand for as we measure many attributes, and provide tools to share a realistic job preview and ... More


  6. Helpful (3)

    Management just doesn't get it, and could care less.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Person
    Former Employee - Sales Person
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sleep Number by Select Comfort full-time (More than 5 years)

    Pros

    There are no more pros. It's because all the true pros at Sleep Number have either headed for the exit, or they want to ASAP.

    Cons

    I don't have time to list all the cons. Read the other reviews, as most are accurate. I'll agree with another poster that the positive reviews are being posted from the corporate offices. Until not long ago, it was okay. And the timeline of reviews on Glassdoor will indicate that. Sad.

    Advice to Management

    Quit. And hopefully they'll replace you with people who care about bettering the product, and who actually care about other people.

    Sleep Number by Select Comfort Response

    May 29, 2015 – Human Capital Operations Specialist

    Thank you for posting your feedback. We pride ourselves at Sleep Number in taking care of our customers and employees. If you would like to further discuss your concerns please feel free to contact ... More


  7. Helpful (5)

    bad products bad leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sleep Expert in Chicago, IL
    Former Employee - Sleep Expert in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sleep Number by Select Comfort full-time (More than 3 years)

    Pros

    the review requires more words here was going to leave blank because sleep number has no pros

    Cons

    way to many management, pay, product, lies, it's a sham. snake oil sales people

    Advice to Management

    shut the place down

    Sleep Number by Select Comfort Response

    May 26, 2015 – Human Capital Operations Specialist

    It sounds as though you have quite a few concerns in your Chicago location. Please feel free to reach out directly to me at careers@selectcomfort.com to further discuss your concerns as we ... More


  8. Helpful (6)

    Not the same great place it used to be. Avoid at all costs.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sleep Expert in Kansas City, KS
    Former Employee - Sleep Expert in Kansas City, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sleep Number by Select Comfort full-time (More than 5 years)

    Pros

    I made good money for my city. I loved my coworkers. My bed I bought with the generous employee discount is nice.

    Cons

    I was a bed salesperson, and sold a lot. But my inability to lose my conscience and sell mediocre quality, but awfully overpriced, sheets and pillows led to unnecessary pressure from the district manager. She always had advice that sounded ridiculous, and refused to demonstrate how to do it with a real customer. Our old DM would and could do it, and then ring the sale for one of us. I don't think she is in touch with retail floor reality, and is unable to really sell. Sleep IQ pressure also drove me out. I can't sell what I think is a crock.

    Advice to Management

    Go back to your roots. It was FANTASTIC in the old days.

    Sleep Number by Select Comfort Response

    May 26, 2015 – Human Capital Operations Specialist

    Thank you for your feedback. We are happy to hear the pros that you have shared but would also like to discuss with you the cons. Sleep Number does provide quality products to our customers to ... More


  9. Helpful (7)

    If you've ever wanted to be a robot, this is the place for you.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kansas City, MO
    Current Employee - Anonymous Employee in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sleep Number by Select Comfort full-time

    Pros

    There is - or at least was - decent income potential, despite all the hurdles. If you're in the right store with the right manager (one like me), it can be bearable.

    Cons

    This company is shooting itself in the foot on so many things: 1. The beds (which continue to be overpriced for a glorified air mattress) have a decent market. They have fans, and that's what has grown the business. The focus is being put too much on accessories and the Sleep IQ app, which isn't living up to the hype. Good longtime phenomonel salespeople are leaving, or looking to leave, because of the pressure to concentrate on things besides the core product. 2. Too many leaders (like my MSL) are being brought in from not only outside the company, but outside the entire industry. These people are like Stepford Wives in pushing corporate propaganda and telling us how things should be. Yet they couldn't sell John or Jane Doe anything if their lives depended on it. 3. Scripted sales methods don't work. While it is great to have a planned presentation, the corporate robots don't realize that their scripted approach will have the majority of potential buyers heading for the exit. 4. Good people are leaving because of being cheated out of their commissions for a $10 checkout error in the drop-down menu. As most other companies' point-of-sale systems don't even have the ability to ring the wrong price, I can't help but believe that this is deliberate to save payroll dollars. 5. This company that claims to be a leader in cutting-edge technologies won't even let us email customers from the retail stores - the method most of them would prefer to be contacted with offers, etc. I think I've mentioned enough for now, even though there are more cons.

    Advice to Management

    Correct the cons listed above. You currently are behaving like once-great companies that are now dead or dying. And, please, don't follow this review with the canned happy talk responses I see on other Sleep Number Glassdoor reviews.

    Sleep Number by Select Comfort Response

    May 18, 2015 – Human Capital Operations Specialist

    Thank you for posting your feedback. Sleep Number prides themselves in the quality and comfort of our beds and the ability that they have to improve sleep experiences. The added accessory items ... More


  10. Helpful (7)

    Peace out meanies!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Plymouth, MN
    Former Employee - Customer Service Representative in Plymouth, MN
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Sleep Number by Select Comfort full-time (More than 3 years)

    Pros

    Decent pay in comparison to other companies. Although, don't expect an annual raise. They always find someway to wiggle out of that.

    Cons

    This company cycles through employees. They want blind subordination. They have cut CS out of all company events and parties. Including fire drills. Benefits are a joke. Stand outside the corporate office at noon and take a poll to verify that everyone hates working there. Don't work here; they will steal your soul.

    Advice to Management

    Stop aimlessly wandering the hallways waiting for other people to tell you what to think. Do the right thing every once in awhile so you don't end up eternally damned.

    Sleep Number by Select Comfort Response

    Apr 27, 2015 – Human Capital Operations Specialist

    Thank you for posting your feedback. Sleep Number is a pay for performance environment that continually strives to build a culture of inclusion and provides real time, ongoing feedback on ... More


  11. Helpful (9)

    A severe culture decline over the last few years

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Plymouth, MN
    Former Employee - Senior Manager in Plymouth, MN
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The pay and benefits are good.

    Cons

    They are an 'out with old in with the new' company these days. Do not try and bring your personality or ideas with you.

    Advice to Management

    Listen to the advice and recommendation of the professionals at the management level.

    Sleep Number by Select Comfort Response

    Jan 16, 2015 – Human Capital Operations Specialist

    Thank you for taking the time to leave a review! I'm sorry if you felt that your ideas and recommendations were not heard or acted on. Should you wish to further discuss your concerns please feel ... More



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