Sleep Number by Select Comfort Reviews

Updated August 20, 2015
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Sleep Number by Select Comfort President & CEO Shelly Ibach
Shelly Ibach
21 Ratings

Pros
  • Great product with great concept and innovative product (in 20 reviews)

  • My roommate calls Sleep Number the "apple" of the bed industry (in 15 reviews)

Cons
  • Highly political among upper management (in 16 reviews)

  • Horrible upper management starting with District Managers (in 16 reviews)

More Pros and Cons

57 Employee Reviews

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  1. Helpful (2)

    district managers and hire

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sleep Number by Select Comfort (More than 3 years)

    Pros

    You can make some good money

    Cons

    You give a company three years of employment and work and work and work and upper management looks at nothing but your numbers for your budget.when a dm cant show you how to do the job and can only pynish you instead of helping you so you go to work in fear. each store has different demographics and different people for customers but they think since one store can do it so can you.. You then realize that the budgets that are given or sometimes unattainable when advertising falls short or ir doesn't work that well in your area and you're unable to reach your goals and bonuses because of that also upper management is only worried about themselves because when they do their job wrong the manager pays the price they simply replace you and try again even though sometimes you are terminated for reasons that are not in your control such as timecards they find a way to dispose of you. The pay is good when you make your bonuses but when you calculate your hours since you are salary and you end up working 90 hours in 2 weeks and realize that the pay then its not worth the time that you put into it because your results are so far from reach it doesn't work out I think if the district managers were held responsible more sleep number stores could make larger profits and more money for everybody

    Sleep Number by Select Comfort Response

    Aug 28, 2015 – Human Capital

    Thank you for sharing your feedback. I am sorry to hear that you are having multiple concerns within your store and district. I would be happy to further discuss these concerns with you, please ... More


  2. Helpful (2)

    sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Los Angeles, CA
    Former Employee - Sales Associate in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    sometimes free trial on products and discounts

    Cons

    unrealistic sales goal to meet to make a decent wage

    Advice to Management

    None

    Sleep Number by Select Comfort Response

    Aug 21, 2015 – Human Capital

    Thank you for posting your feedback! We will share your concerns regarding goals with the appropriate parties.


  3. Helpful (5)

    Current employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Thornton, CO
    Current Employee - Sales Manager in Thornton, CO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Sleep Number by Select Comfort full-time (More than 3 years)

    Pros

    Great product that continues to improve. Our beds are only sold at sleep number locations and we have set prices.

    Cons

    Your pay is mostly commission and district managers have complete control over your budgets. Better stay on their good side. Not a livable wage for the denver colorado area. Be prepared for dissapointin your family because they want you to work overtime even when you're not short staffed and it's slow. Not a good career if you have a family. Zero consistency in how districts are managed. There are policies but most district managers ignore and make their own requirements.

    Advice to Management

    Realize all the pointless busy work district managers make up and require so they can micromanage you to the point that you want to quit. Have a set standard for budget increases across the country, less controlled by district managers. Raise pay in areas with high housing costs so the work that's demanded gives equal quality of life across the country.

    Sleep Number by Select Comfort Response

    Aug 13, 2015 – Human Capital

    Thank you so much for posting all of your feedback and concerns on the Store Manager role in the Denver area. If you would like to further discuss these issues in depth please reach out to me ... More


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  5. Helpful (6)

    Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sale Professional
    Current Employee - Sale Professional
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Sleep Number by Select Comfort full-time (Less than a year)

    Pros

    Excellent products for consumers. Locations are usually is a nice mall. Nice team of coworkers for the most part. I say for the most part because some coworkers have a tendency to take your leads.

    Cons

    It is retail so the you will work until 9pm on some evenings. National holidays are blacked out from taking off. Saturdays and Sundays are pretty much mandatory for all employees. The company doesn't have cleaners take care of the stores. Employees have to scrub toilets and bathroom floors. Also, Sundays are the detail cleaning days. All shelves are dusted. Vacuum every night. Bathrooms 3 times a week. The up time is only 20 minutes. Imagine what that is like to keep track of. You can go hours before someone walks in to shop. Gets a bit boring if you have any amount of energy. Pay is 9.00 an hour plus commission. Be very careful when submitting paperwork for you commission. One error and you will not get your commission.

    Advice to Management

    You must up the hourly wage if you want to retain professional, articulate employees.

    Sleep Number by Select Comfort Response

    Jul 24, 2015 – Human Capital Operations Specialist

    Thank you for posting your feedback. We appreciate you sharing your concerns with some of the policies, wage paid and keep up on the store. Your feedback is being shared with the appropriate ... More


  6. Helpful (12)

    Was a Great Company......

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sleep Expert in Dublin, OH
    Current Employee - Sleep Expert in Dublin, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sleep Number by Select Comfort full-time (More than 10 years)

    Pros

    Income.... And an amazing product and I get to present to amazing customers.......

    Cons

    The lack of concern for the employee. ... Always looking for a reason not to pay you your commission's ( unauthorized Discount) because the promo is so confusing ..... or there are 5 different promos running at once..... no room for advancement. ... been with the company for 10 year's in the top 10 sales person in the nation and a few times the #1 person sales and % to goal and there is no room for advancement..... Manager hitting his sales goal 170% when the sales person isn't hitting there month...... this company is now all about the accessories and not the bed...... we the sales person are truly the work horse and the DM and above are alway on vacation. ..... with pay and still really no goals...... but if we take PTO we are still responsible for our whole month goal....BS.....

    Advice to Management

    Stop being judgemental. ..... you don't spend enough time with the store employees to judge who they are...... not everyone fits the same mold..... let us be individuals. ...... we are not robots.........

    Sleep Number by Select Comfort Response

    Jun 19, 2015 – Human Capital Operations Specialist

    Thank you for posting your feedback. We appreciate you sharing your concerns and have shared your feedback with the appropriate parties. While we understand that the promotions and discounts can be ... More


  7. Helpful (3)

    Served it's purpose

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sleep Number by Select Comfort full-time (More than 3 years)

    Pros

    The beds & Bedding are truly the best in the market. I bought my bed and have referred others, as for the product I am devoted to it.

    Cons

    The management starting at the DM was just not worth working for. They lied to us about the store closing, about the removal of the then manager. I was never recognized for stepping up when we had no manager for 3 months and taking over, I never got even a "thanks" just ignored. Very difficult when other store managers step on our store and steal sales.

    Advice to Management

    Do a better job about incentivizing and promoting a positive environment and for associates that do step up as I do make sure they get recognized.

    Sleep Number by Select Comfort Response

    Jun 26, 2015 – Human Capital Operations Specialist

    Thank you for posting your concerns. Your feedback in regards to your District Manager and concerns with there not being any recognition for stepping up during a time of need are being shared with ... More


  8. Helpful (6)

    Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sleep Number Sleep Associate in Charlotte, NC
    Current Employee - Sleep Number Sleep Associate in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Sleep Number by Select Comfort full-time (More than 8 years)

    Pros

    great product I would not sleep,on any other bed.

    Cons

    every store and market ran differently. Lots of stress put on salesperson to sell everything,goals can never be explained .some stores get big brakes on goals. We are replaceable . Fear and intimidation don't drive good sales.Equal rights and fairness being respectful and promoting customer needs should be most important.SIQ pushing ...secret shoppers and surprise visits to catch you doing something wrong is not building a good environment. Come on don't hire people you have to check on all the time.

    Advice to Management

    they need to switch it up . People at the same location get burned out routine change it up. They trust DM and managers but what about the work ants like us who truly love the products and most importantly the people we help each day. Sad when all you care about is the right hand side of page.

    Sleep Number by Select Comfort Response

    Jun 12, 2015 – Human Capital Operations Specialist

    Thank you for posting your feedback and concerns. Information like this is very beneficial for us to share with our retail partners and I will be sure to pass on your comments for them to further ... More


  9. Helpful (3)

    store manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Port St Lucie, FL
    Former Employee - Anonymous Employee in Port St Lucie, FL

    Pros

    when youmakdyoursales goal it gets raised the next month

    Cons

    hours you have to work

    Sleep Number by Select Comfort Response

    Jun 5, 2015 – Human Capital Operations Specialist

    Thank you for posting your feedback about your retail position with us!


  10. Helpful (6)

    With the right management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Good pay if you work hard

    Cons

    No work life balance. Micro management, you will never see your family if you become understaffed .

    Advice to Management

    Please try and make it possible for every store to have more than two enployees

    Sleep Number by Select Comfort Response

    Jun 5, 2015 – Human Capital Operations Specialist

    Thank you for your post. We can definitely understand that challenges that are faced when our stores are understaffed and work with our talent acquisition partners as well as our store managers to ... More


  11. Helpful (3)

    Home Delivery Tech

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Technician in Kansas City, MO
    Former Employee - Senior Technician in Kansas City, MO
    Doesn't Recommend
    No opinion of CEO

    I worked at Sleep Number by Select Comfort full-time (More than 10 years)

    Pros

    Good pay and benefits for full time employees.

    Cons

    Don't know until 48 hrs prior if working. Routes scheduled with no way to complete in time allowed. Regularly scheduled with temps so like training someone almost daily. Constant turnover in management. Management does not listen to employee feedback and has no regard for employees. Saw several employees try using HR for assistance and saw clearly that they are only to protect company and not aid employees. Read other reviews, all negative get a response from the company stating "We appreciate the input that you have provided regarding management and will be sharing this with the appropriate parties." or closely worded. If this were true something would change and similar complaints wouldn't continue.

    Advice to Management

    Listen to your employees. When you see/hear the same complaint from all over the country take action instead of seeing that its been an issue for years. Follow through with your promises. When you do acknowledge a problem do something to correct it.

    Sleep Number by Select Comfort Response

    Jun 5, 2015 – Human Capital Operations Specialist

    Thank you for posting your feedback and concerns regarding scheduling and management for our Home Delivery Technicians. We would be happy to discuss your concerns further, please feel free to reach ... More



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