Sleep Number by Select Comfort

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Sleep Number by Select Comfort Reviews

Updated August 9, 2014
Updated August 9, 2014
138 Reviews

3.0
138 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sleep Number by Select Comfort President & CEO Shelly Ibach
Shelly Ibach
59 Ratings

Review Highlights

Pros
  • Great product with great concept and innovative product (in 16 reviews)

  • Flexibility in work/life balance depending on what area of the company you are in (in 7 reviews)


Cons
  • Horrible upper management starting with District Managers (in 14 reviews)

  • Upper management not in touch with sales people (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Could be a great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sleep Professional  in  New York, NY
    Former Employee - Sleep Professional in New York, NY

    Pros

    The product is actually good. The brand is nationally recognized and it actually helps people.

    Cons

    Products is severely overpriced. Too many unrealistic goals they come out with a stupid product and they want you to push at all cost. It's all about the numbers. People can do whatever they want as long as the produce numbers, steal your deals or whatever if they are a top writer they won't even get a slap on the wrist. Managers in some stores compete with sales people the greedy ones continue writing deals while their people are struggling and possibly on a warning of some kind. Managers have a much lower quota than the sales people yet they are just greedy and don't care about their people. The district managers don't care at all about the individual people or the stores as long as their district hits the number and they get their bonus everything is fine. The Regional for the NY area is as narcisisstic as they come with an incredible god complex.

    Advice to ManagementAdvice

    Get your priorities in order. PEOPLE, PROCESS and PROFITS! In that order.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Great place to work, just need better trained manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Expert  in  San Antonio, TX
    Current Employee - Sales Expert in San Antonio, TX

    Pros

    The pay stucture, the people you get to help sleep better. Being able to help people feel better and sleep better. I loved working for this company, but there on cons mostly in the south texas store. See below. They make a great product, and at the end of the day
    You feel proud you have helped someone. Some people view bed as over priced, but they is a perfect bed for everyone income.

    Cons

    Not being able to offer better deals for military, wounded warriors, and wheelchair customer. These latter two customers realy benefits from the adjustable feature of lifting and lowere both head and feet.
    Second con, in the South Texas market, you heard of a few managers that are stocking her store with her young friends, and slowing weeding out the older more experienced sales professional. I heard she didn't feel comfortable in working with people as she said was her dad's age. When there was an opening at her store, she had a bunched of season sales people over the age of 35 interviewed. In the end, she decided to go with a young kid, who had no sales experienced, but hung out with the her and her other friend who was also a employee she brought on in the past 8 months.

    Advice to ManagementAdvice

    When interviewing new employees; the interviewing manager should have someone looking over their shoulders, so they don't just hire their friends. They should be interviewed by a partial second person, who doesn't have a vested interest in them being hired. ALSo the DM shouldn't have the belief that if the sales in the store are good, there are no problems. I have heard other employees and manager voiced their opinions to the current DM, and was told but the sales are so great, they don't have any real problems.

    Recommends
    Approves of CEO

    Sleep Number by Select Comfort Response

    Jul 23, 2014Human Capital

    Thank you for providing your feedback. It is great to see that you connected with the Company's mission and vision. I have shared your concerns with the Human Capital Business Partner who supports ... More

  3.  

    Willing to take Change into Consideration

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Case Manager  in  Plymouth, MN
    Current Employee - Case Manager in Plymouth, MN

    Pros

    It gives you the experience you may need in the future if you want to get other positions in business, marketing, etc.

    Cons

    Sometimes Customer Service ends up being a "trap" and some get picked to move up and gain valuable experience, and others do not.

    Advice to ManagementAdvice

    Make opportunities for everyone who wants to move up readily available. Don't make some "hold down the fort" and never have the chance to try other projects that always tend to turn into permanent higher paying jobs.
    Reevaluate the Saturday schedule. Get a better handle on the logistics issues.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Store Manager - Loved it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Amarillo, TX
    Former Employee - Store Manager in Amarillo, TX

    Pros

    Ownership in my store, very little 'micro management'.
    Truly helped many people over the years, great feeling.

    Cons

    Worked a lot of weeks without a day off during busy seasons.
    Marketing that works in large cities, does not work in rural environments.

    Advice to ManagementAdvice

    Let stores use some of the advertising budget on local things that work in that area. IE, newspaper inserts in a Thursday paper that gets little circulation may be better spent on a local radio station that reaches more shoppers.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Great Place to work when the hours are available. Bad place because hours can be hard to come by.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Home Delivery Technician  in  Rochester, NY
    Former Employee - Home Delivery Technician in Rochester, NY

    Pros

    No direct supervision
    good employee discounts on products
    decent benefits
    For the most part stress free job
    Mattresses come in pieces so there is minimal heavy lifting
    Overall good paying job (during sales times)

    Cons

    Some weeks you would get under 20 hours in the Rochester NY region
    Work with temporary laborers through Labor Ready and you are forced to do all the driving (can travel up to 4 hours away)
    Freight company (Conway Freight) is late 85% of the time so you are behind the 8 ball all day trying to catch up and stay in delivery windows
    With no direct supervision it is hard to get a hold of management (closest manger is in Pitssburgh PA)

    Advice to ManagementAdvice

    Management 100% needs to improve communication with the tech's.

    Recommends
    Negative Outlook
    No opinion of CEO
  7.  

    Sleep Professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sleep Associate
    Former Employee - Sleep Associate

    Pros

    -great coworkers
    -good product
    -good manager
    -the feeling that you are genuinely helping people
    -good work/life balance
    -good sales experience

    Cons

    There is no communication within the departments. Delivery issues take entirely too long to get resolved and the sales people are the ones who are punished for said issues.

    The sales goals are completely unrealistic unless your manager is super chummy with your DM.

    The sales that are run are not competitive with other similar companies. People want a discount with extended financing, not one or the other.

    Advice to ManagementAdvice

    Hold delivery and logistics accountable for cancelled orders. Don't punish the sales staff when we have done our job. They should all be paid on delivery. That will ensure that deliveries are actually completed.

    Budget the stores for how they are trending. You'll get more favorable results for the stockholders in the long run. You'll also have a happier sales staff because they will actually make money.

    Stop adding all of the new innovations. It ultimately makes it more difficult to sell what people came there to get: the Sleep Number bed. Throwing everything at the customers turns them off and drives them to the competition.

    People want to buy the product, but the sales offered need to be competitive with the other companies. There is value for their money here, but not when they feel like they are not getting the best price they possibly could.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Sleep Number by Select Comfort Response

    Jul 7, 2014Human Capital

    Thank you for providing your feedback. It's great to see that you enjoyed your work/life balance and felt that you were genuinely helping others. Your feedback regarding opportunities will be ... More

  8.  

    Wow! Manager was a great liar! Never in my over 40 years of working have I ever experienced such a horrible experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The company product is great... I own two sleep number beds.

    Cons

    The interview was a joke. Manager promised a job and told me to call back. I called back and the guy acted like I was an foreigner or something. He was a complete liar. I can imagine how he treats his employees! I'm glad I didn't get hired.

    Advice to ManagementAdvice

    Get rid of this type manager...they will kill your company!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Sleep Number by Select Comfort Response

    Jul 7, 2014Human Capital

    It's great to see that you enjoy your Sleep Number beds! It is important to us that our candidates receive the same type of experience our customers expect, so please reach out to ... More

  9.  

    Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    Pros

    Decent pay.
    Flexible hours (Except holidays).
    Decent benefits.
    The Sleep Number Beds.

    Cons

    Horrible upper management starting with District Managers.
    Quite often mall hours.
    Quite often located in a mall.
    Can be extremely stressful.

    Advice to ManagementAdvice

    Stop letting your District Managers be the Gustapo. They are less needed than everyone else in the chain of command. They are typically the biggest idiots with the least responsibilities.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    This is a company that cares very little about their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    Pros

    This is a good product

    Cons

    Age discrimination within the company
    Store goals set 20% higher than previous year which makes them difficult to reach
    Upper management not in touch with sales people
    Very political environment If you don't know the right people there is no room for advancement
    Make sure your managers are able to take their vacation time
    CEO puts all of her cronies in top positions

    Advice to ManagementAdvice

    Be kinder to your store employees and know whats going on at the store level All you care about is $$$$$
    Your training tells up how we need to listen to each others needs but you do little of this

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Sleep Number by Select Comfort Response

    Jul 7, 2014Human Capital

    Thank you for sharing your opinion. We would like to understand your concerns in more detail, so please reach out to Careers@selectComfort.com to connect with a Human Capital Representative.

  11.  

    The most disappointing, disconcerting and painful experience of my career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sleep Professional
    Former Employee - Sleep Professional

    Pros

    The products are amazing and they are of great value and great benefit to consumers. Product innovation is stellar. Benefits are good.

    Cons

    Store Manager did not foster an environment of growth, did not implement company vision. The manager was not present - physically or mentally - much of the time (lack of support & guidance). I felt de-valued, demoralized, marginalized and exploited quite often. A co-worker and I had a conversation with DM re: abuses that went absolutely nowhere. As long as the numbers are there, management doesn't seen to care. I felt over-worked, under-appreciated and discounted even though I brought a lot that was positive to the position (customer service excellence, new ideas). There was a lack of communication, poor training and feedback, and abuses of scheduling and policy. I came into SN excited, thinking I'd found a home; but endured behavior, including unethical behavior, that no employee should have to endure. I left without finding a new position because my health and well- being were paramount and I was tired of being in distress. Also, in re: to goals, you only make serious money if you hit 120-140%+ of goal - often double digit increases and not necessarily reflective of economic factors. There are realistic goals and then there are fantasy goals. I also believe that a Store Manager should manage & lead, not be in competition with subordinates - the culture and sub-culture leave a lot to be desired. There is more I'd like to convey, but unfortunately, I would be writing several pages and I don't believe it truly matters because we're "replaceable".

    Advice to ManagementAdvice

    Take a look at some of your Store Managers and if Sales Professionals come to the DM or call corporate, be willing to listen and take a look rather than focus solely on numbers/dollars. If you want to be a great employer as well as a great brand, you've got some work to do, in my opinion.
    Management needs to execute the corporate Vision which, I believe, would create a more harmonious work environment at store level and positively impact morale and productivity.

    Doesn't Recommend
    No opinion of CEO

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