Sleep Outfitters
1.9 of 5 12 reviews
www.sleepoutfitters.com Hurricane, WV 150 to 499 Employees

Sleep Outfitters Reviews

Updated Jun 5, 2014

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1.9 12 reviews

                             

50% Approve of the CEO

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Kim Knopf

(4 ratings)

20% of employees recommend this company to a friend
12 Employee Reviews
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    Worth it if you can stick with it.

    Store Manager (Former Employee)
    Cincinnati, OH

    ProsStrong, progressive company. If you can sell, you will definitely be given the chance to earn. Team mentality with individual performance compensation...best of both worlds! Lots of independence, within certain boundaries.

    ConsIncome heavily reliant upon working your way into better locations, so it is tough to earn at first.

    Advice to Senior ManagementA little bit of stability/consistency from the top layers would be comforting.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    If you can close it is good

    Sales Associate (Current Employee)

    ProsAbility to control your income
    Low level of micro management
    Top performers rewarded
    Family culture
    Fair bonus and incentive opportunities
    Down time to read and study
    Great coworkers

    ConsLong days alone in a store
    Limited finance options
    Last minute change of direction

    Advice to Senior ManagementIncrease bonus opportunities to entry level sales associates
    Allow your team to do their jobs and make decisions on the fly

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Good bye personal life...

    Store Manager (Current Employee)

    ProsWhen sales are good, compensation can be very lucrative.

    ConsLong hours. Single coverage in the showroom most days. Work/life balance is non-existent. Traffic count is not where it needs to be, and it has been admitted on several conference calls, yet budgets do not get adjusted, and it has even been suggested that if traffic is down 30%, then close rate must be increased by 30%.

    As a "professional," we are penalized (minimum wage) for circumstances beyond our control.

    Advice to Senior ManagementInstead of paying the marketing department a salary, place them on commission with the rest of us, and pay them a % of how effective their marketing is.

    Furthermore, revamp the job descriptions. Allow managers to actually manage.

    No, I would not recommend this company to a friend

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    50 hours or more

    Sales (Current Employee)
    Nashville, TN

    ProsIf you can make a living on maybe 3 customer a day got to work at a lot of the stores there is only about 5 stores you can make 30.000 or more a year they will change your pay and its not for you that you can bank on !!

    ConsOne of the slowest retail stores i have ever worked in and

    Advice to Senior ManagementTell the truth !!!!!

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    Long boring hours with little pay

    Sales Associate (Former Employee)
    Louisville, KY

    Pros• You get paid every bi-weekly.
    • Coworkers are nice and helpful.
    • Generous employee purchase program to get a new mattress.
    • If you do a fair job, management leaves you alone for the most part.
    • You get to spend a lot of time with your customers and be more of a consultant.
    • Lots of down time to read or study.
    • Great warehouse and delivery team. Extremely helpful to associates and customers.
    • You get to work alone with little supervision.
    • Lots of opportunities to move into management early on.

    Cons• Highly politicized upper management and corporate hiring. If upper management feels threatened by your performance or education, you will be demoted.
    • Unprofessional communication: Store and management decisions are often communicated through inner store gossip or through the transfer truck driver.
    • Outdated computer system: DOS based computer system touted as the “best inventory control system” in the country.
    • Poor marketing: The “marketing department” primarily uses newspaper ads to drive in store traffic. They recycle the same ads of low-end value beds and expect you to convert these customers to high dollar tickets.
    • Exclusive line: The company launched its exclusive store brand in February 2013. As of May 2013, stores still had not received matching foot protectors or POP materials. It’s very hard to sell an “exclusive” brand when you have mismatched foot protectors from other vendors.
    • Guerilla Marketing: Employees are expected to do outside marketing on their days off. Even for stores that they will not be working at.
    • iMS Math: When you question why your check was short, a DM will say “iMS math is different from any math class you’ve ever taken.”
    • Training: Training primarily consists of ineffective role playing. When you ask for extra training you are told to “refocus on the process” or given cheesy advice.
    • Scheduling: The schedule always comes out last minute. 11+ hour work days. You are also not allowed to leave the store for a few minutes to grab lunch or take a break without the threat of being fired.
    • Pay structure: 100% commission with a minimum wage guarantee. Two thirds of the sales associates in Louisville make minimum wage or barely above while working 55+ hours a week. Spiffs or bonuses are often times backed out of your hourly pay. The company advertises financing, but the employee takes a hit on their pay everytime they finance a customer. The company also advertises certain promo beds that the employee will lose money if they sell them at that price.

    Advice to Senior ManagementBe honest to potential employees. I was told during the interview process that average sales associates make $35K-45K first year. This is no where near accurate.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Question Everything

    Store Manager (Current Employee)
    Louisville, KY

    Pros+ Great Employee Discount for a bed
    + Woman owned business
    + Get paid bi-weekly
    + Lots of time to read, study, or meditate
    + Local ties to area
    + Management lets you do almost anything
    + Great warehouse helps get special deliveries done

    Cons- The only times you will make "good" money is "bedding season" which should run end of May to September, with the exception of minor holidays such as president's day, black friday, etc.
    - Commission based structure flawed by the last minute changing of costs in the computer to decrease pay even on manufacturer price breaks given on special holiday pricing. Very often your estimated commission magically changes at the end of pay period, usually downward.
    - Company advertises financing but it comes out of your pay check
    - If company offers promotional gifts, it comes out of your pay check.
    - Long hours, no one covers lunch breaks and they say you will be fired if you ever close store. Almost all shifts are 11-12 hours, so stepping out for a 5-10 minutes to get a drink or bring back food is seen as a reason to be fired even though you are allowed 10 minute breaks by law.
    - Way too many stores in Louisville. Only a few stores have good regular business. Mostly small town locations with no direct/indirect competition. Good luck getting to work in those locations more than 1-2 days a week as a new hire.
    - Health care costs are MUCH cheaper on the private market.
    - Warranty claims on mattresses can cost you money out of your check.
    - Traffic in most stores are so slow unless you sell high tickets you'll be making minimum wage
    - Schedules are done very last minute so making plans outside a 55-65 hour work week is extremely hard and PTO is hard to get approved. They often forget to pay it to you if it is approved.
    - Manager goals unfair to certain stores. If you do not meet goals you will be a store manager making the same pay plan as associates without responsibilities.
    - Sometimes you will be given special bonuses to attend meetings or sell certain beds, but if you do not make more than minimum wage it is absorbed and you won't ever see it.

    Advice to Senior ManagementClose at least half the stores in Louisville and do not nickel and dime your employee paychecks. Change to compensation plan so you can make over $10 an hour to work at stores that sell only $30,000-$40,000 a month on average (which is most stores in Louisville Metro).

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Don't Do It.....Unless you have no life

    Store Manager (Former Employee)
    Louisville, KY

    ProsYou will receive a paycheck every 2 weeks

    Cons*Extremely long hours
    *Very unorganized
    *Constantly changing company rules and regulations
    *Lots of favoritism

    Advice to Senior ManagementGet your act together....not all stores are created equally some actually need the base hourly pay

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    2 people found this helpful  

    High turnover - disorganized- lousy pay

    Store Manager (Current Employee)
    Louisville, KY

    ProsIf you do your job management will leave you alone.
    If your in a good store in a rich neighborhood you can make a living.
    Otherwise expect $8-$9 hour working 55-60 hours a week.

    ConsLousy new pay plan has put some employees on food stamps. Home office has ways to cut your bonus checks down to nothing.
    Always short on employees so working 6 days a week.
    Schedule comes out way to late to plan anything.
    Lousy company website for a business with 140 stores.

    Advice to Senior ManagementPay your store managers for managing stores. This new bonus plan is why you have 100% turnover in some districts.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    2 people found this helpful  

    If you're willing to work 6-7 days a week, you can move 1 step up the ladder

    Anonymous Employee (Current Employee)
    Columbus, OH

    ProsGreat people to work with locally. Columbus team is made up of great people. There is just no where to go.

    ConsLong boring days. Very little traffic in most stores. Need to work 6 days or more somewhat often due to lack of staff.

    Advice to Senior ManagementPay your people what they are worth and they will do great things for you. Over worked and underpaid builds resentment. LISTEN to your people at the store level if you REALLY want to know what you can do to improve!!

    No, I would not recommend this company to a friend

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    No room for growth

    Anonymous Employee (Current Employee)

    ProsAbility to interact with customers, if you do your job well enough, a good store may become available to you

    ConsThe company is hopelessly disorganized. Upper management is highly politicized and disfunctional. management does not listen to suggestions of store personnel yet they rarely lower themselves to set foot in the stores themselves. Instead of promoting talent, the owner places her pets and her family members in key management roles, whether they are competent in those roles or not.

    Advice to Senior ManagementTake a look at how valuable your employees are and start treating them that way.

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Sleep Outfitters reviews and ratings — including employee satisfaction and approval rating for Sleep Outfitters CEO Kim Knopf. All 12 reviews posted anonymously by Sleep Outfitters employees.