Sleep Train Mattress Centers Reviews

Updated July 28, 2015
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3.5
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Recommend to a friend
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Dale R Carlsen
53 Ratings

Pros
  • just started with sleep train and so impressed with the leadership and training program (in 8 reviews)

  • Employee owned (of course of you've been here at least a year) (in 7 reviews)

Cons
  • Long hours and days off arent really days off (in 17 reviews)

  • Long Days (11 hour shifts, but still only working 40 hours a week) (in 8 reviews)

More Pros and Cons

75 Employee Reviews

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  1. Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in San Francisco, CA
    Former Employee - Sales in San Francisco, CA

    I worked at Sleep Train Mattress Centers full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Really good pay and excellent training. Sometimes you get three days off.

    Cons

    Management was kind of a joke. Nobody in their corporate level had a degree so they lacked some business acumen.

    Advice to Management

    Be more fair and expect less. Lead by example and let go of your fear tactics. Earn more credibility.


  2. Helpful (1)

    Was okay but now it's different

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Sleep Train Mattress Centers full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    If you are in a big enough store (staff-wise), then you can balance work/life a little better..that's a stretch though.

    Cons

    Sleep Train was bought by Mattress Firm and it went downhill from there. The company lost it's identity and now are flooding markets with stores that take away customers from nearby stores. Pay needs to be restructured to reflect these changes as employees are looking for work elsewhere now. You work long hours and on some days make no money as the company is 100% commission based.

    Advice to Management

    Work on retaining your staff instead of using corporate lingo to justify reduction in pay to employees when opening numerous stores


  3. Great company, definitely recommend

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Sacramento, CA
    Former Employee - Sales Associate in Sacramento, CA

    I worked at Sleep Train Mattress Centers (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Open door to upper management, in depth quality sales training, good pay

    Cons

    Its sales so all the draw backs that go with performance based sales jobs, sales goals, margins, etc. Upward mobility is somewhat limited

    Advice to Management

    Doing a great job, maybe just add some regional sales coaches instead utilizing existing trainers.


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  5. Going downhill fast

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Sleep Train Mattress Centers full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nice people in stores to work with.

    Cons

    This company has been going downhill fast. It is no longer employee owned. They have taken away the esop, the bonus rewards program and have gotten very cheap. They used to have exciting prizes and would come buy you lunch if you were doing well. Management does not care anymore and the sales goals have become punitive so that they don't have to pay bonuses anymore. They also have an awful charge back of 150% when a customer returns a bed to the store so you lose more money in commission then you earned originally selling it. It is getting worse everyday and they are not doing anything to make employees want to do well other then avoid getting fired.

    Advice to Management

    Pay your people and stop dumping higher and higher goals on your sales people. People are giving up because things have become unrealistic.


  6. Great Opportunity. Great Company.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in San Diego, CA
    Former Employee - Sales Associate in San Diego, CA

    I worked at Sleep Train Mattress Centers full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good commission structure, Great discounts, superb training department. You will succeed if you want to.

    Cons

    Transfer stores a lot. Uncertain of where your next store might be and that will directly afferct your paycheck. So just be good at your job and youre fine.

    Advice to Management

    Keep looking for ways to make sleep train grow. Stay with the family environment and brotherly love after the mattress firm buyout. Dont sellout ;)


  7. Helpful (1)

    not good at all

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Fremont, CA
    Current Employee - Sales in Fremont, CA

    I have been working at Sleep Train Mattress Centers full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    good employee discount for mattresses

    Cons

    long hours. no overtime pay even though you always work more than 8 hours and always more than 40 hours in a week. it is modern day slavery. no work and life balance at all. only way to move up is if you a related to management. special treatment if you have the right last name. everyone else get treated like dirt. no breaks, no lunch, can't leave store. seems like they are breaking labor laws but it is to expensive to hire a lawyer.

    Advice to Management

    maybe you believe all the great things you say about the company but you would be better off if you quit putting on a sales job about how good everything is. IT IS NOT. this company has slowly turned into just another retail slave operation that does not value workers in any way and all you can do is keep talking about how great everything is. please wake up and smell the coffee. it was pretty good when I started with employee owned and better service for customers. now it is really bad.


  8. Warehouse

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse Worker in Oakland, CA
    Former Employee - Warehouse Worker in Oakland, CA

    I worked at Sleep Train Mattress Centers full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great environment to work, meet so many different types of people.

    Cons

    Very very strenuous on your body, move too many heavy mattresses.

    Advice to Management

    Figure out a easier way to make work more enjoyable and be more fair.


  9. Love it!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sleep Train Mattress Centers

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Awesome team environment, great pay, education provided by the company (Paid training), tons of growth potential in the company. FUN!!!

    Cons

    Retail Hours, open all holidays except christmas, thanksgiving, and easter.


  10. Not bad.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sleep Train Mattress Centers

    Positive Outlook
    Approves of CEO
    Positive Outlook
    Approves of CEO

    Pros

    Good pay and really good benefits.

    Cons

    You must work weekends and holidays.


  11. Logistics coordinator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sleep Train Mattress Centers

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Less physical work Potenial manager positions Benefits on mattresses

    Cons

    Tough mental functions Favoritism/alot politics Sometimes you got to work long hours Work weekends

    Advice to Management

    Be engaged with employees and respect their opinions



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